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Sofitel Philadelphia

4.5 out of 5.0

Recent guest reviews

Easy walk to shopping great restaurants/lounges. Staff was friendly and attentive. Service was excellent! Will definitely recommend!

Hotel room was large, I reserved a luxury king room. Bed comfortable. Bathroom was ok. Shower had mildew in the tile grout, eww. Intercom device in bathroom? Staff were all very nice. Very close to Rittenhouse square.

Great location walking distance from everything. The staff (especially the evening manager Hector) was extremely personable & helpful.

6 rooms. All lovely and ready on time. Our room not cleaned till after 4 but otherwise good. Skip breakfast. Food below average. Staff all friendly and helpful

Sofitel is a French chain and I've always thought I'd like to stay in one of their hotels and this trip to Philly allowed it to happen. My wife and I chatted with them several times, as our flights were delayed/cancelled and they were very helpful. It is simply a class hotel.. Great fixtures, great room service and first rate staff. You will enjoy your stay here

The minute I checked in. The hotel staff upgraded me to an amazing suite! Enjoyed my stay so much! Thank you Sofitel. Will definitely return.

The staff is courteous and accommodating. The bedding is the best I have ever had.

large room, very scant towel inventory, slightly worn hotel our room was not serviced until I called at 6:30pm, despite our absence from 9:30am-4:30pm poor wait service in lounge good location

Beautiful hotel for a great getaway weekend in Center City Philadelphia

We stayed here before and everything was as expected, except the shower had mold along floor.

Stayed for a night a few days before Christmas. The junior suite was nice and spacious. Bathroom and shower was nice and spacious as well. The bathtub was standard and left something to be desired. A nice bar and lounge by the lobby with a good happy hour. Very pleased with this hotel overall.

I've stayed at the Sofitel several times. The hotel is good, staff is great. Location is in the middle of many fun restaurants. Rooms are larger than average, beds are comfortable. The hotel is a four star, but pretty much the best in central Philadelphia.

It is a really nice hotel and the staff were extremely friendly and helpful. The room was very clean.

Great staff, easy check in, comfortable bed and nice bathroom

Met at door by bellman who quickly took my bags and brought me to check-in, which was quick and easy. Room was clean, comfortable and stylish. Breakfast next morning was tasty and nicely served Check out was easy and on to my meeting.

We enjoyed our stay. Our room was spacious and clean. We had a suite so we had a pull out sofa in the living room for our kids. The dressing area with vanity was spacious and unique in a hotel room. Lanvin shampoo/soaps etc. The location is perfect. I recommend breakfast at Federal Donut. The hotel is 2 blocks from Rittenhouse Square which is perfect and close to the shopping and restaurants on Walnut. Favorite restaurant was Melograno on 20th and Sansom. Also La Colombe for coffee on 19th and Walnut.

Beautiful hotel room was large and very clean. Valet service was excellent and employee very friendly. Would recommend it to a friend and would stay again. love the location!

This hotel was just ok for me. I didn't like the bed, it seemed old. The room was clean and comfortable. The staff was friendly. I thought the parking price of $50 per night was ridiculous. I would stay again, but this would not be my first choice.

Very friendly, clean and comfy rooms. The bed was so cozy, the Suite was so big that we didn't need another room.

My wife and I were married at the Sofitel 3 years ago and we stay there for our anniversary each year. The staff is very friendly and the check-in process is always a breeze. There are plenty of great restaurants nearby. The weekend brunch is also very good.

Room options

Luxury Room, 2 Double Beds

Full 2 | Sleeps 4

Luxury Suite, 1 King Bed (extra living room)

King 1 | Sleeps 4

Luxury Room, 1 King Bed

King 1 | Sleeps 3

Luxury Room, 1 King Bed (ADA Accessible)

King 1 | Sleeps 2

Guest reviews for Sofitel Philadelphia

Everyone (18) Business (34) Couples (97) Family (24) Other (24) Friends (18)
5

great location!

Everyone

Easy walk to shopping great restaurants/lounges. Staff was friendly and attentive. Service was excellent! Will definitely recommend!

By , from Philadelphia, PA on Aug 20, 2017

Review comment responded on Sep 21, 2017

Dear Ann, Thank you so much for choosing Sofitel Philadelphia. Your comments let me know that we provided you with the sense of luxury we strive to provide all guests! I greatly appreciate that you would recommend us, and I've shared your kind words with our staff. It would be a pleasure to host you again in the future. Warm Regards

3
Everyone

Hotel room was large, I reserved a luxury king room. Bed comfortable. Bathroom was ok. Shower had mildew in the tile grout, eww. Intercom device in bathroom? Staff were all very nice. Very close to Rittenhouse square.

By , from SC on Jul 8, 2017

Review comment responded on Jul 28, 2017

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the issues with the cleanliness of the shower with our Housekeeping Department in order to prevent any future occurrence. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,

5

great hotel

Everyone

Great location walking distance from everything. The staff (especially the evening manager Hector) was extremely personable & helpful.

By , from philly on Jul 2, 2017

Review comment responded on Jul 5, 2017

Dear Guest, Thank you for your comments and for mentionning one of our staff member! We do strive for excellent customer service and I am glad you had an enjoyable stay. We are looking forward to see you again soon! Regards

4

graduation group

Everyone

6 rooms. All lovely and ready on time. Our room not cleaned till after 4 but otherwise good. Skip breakfast. Food below average. Staff all friendly and helpful

By on May 15, 2017

Review comment responded on May 22, 2017

Bonjour, Thank you for your helpful review. I was happy to hear that your group had an enjoyable stay with us during graduation. We would love to welcome you all back again for another memorable stay with us.

5

philly is home; went to see friends

Everyone

Sofitel is a French chain and I've always thought I'd like to stay in one of their hotels and this trip to Philly allowed it to happen. My wife and I chatted with them several times, as our flights were delayed/cancelled and they were very helpful. It is simply a class hotel.. Great fixtures, great room service and first rate staff. You will enjoy your stay here

By , from Johnson City, TN on Apr 11, 2017

Review comment responded on Apr 27, 2017

Bonjour Patrick, Thank you so much for your kind feedback; I'm so glad we were able to accommodate you during every step of your stay. It would be a pleasure to welcome you back in the future. Merci!

5

amazing stay!

Everyone

The minute I checked in. The hotel staff upgraded me to an amazing suite! Enjoyed my stay so much! Thank you Sofitel. Will definitely return.

By , from New York on Jan 29, 2017

Review comment responded on Feb 17, 2017

Bonjour, Thank you for your great review. We eagerly await your next stay with us.

5
Everyone

The staff is courteous and accommodating. The bedding is the best I have ever had.

By on Jan 11, 2017

Review comment responded on Feb 22, 2017

Bonjour, Thank you for your great review. I was very happy to hear that you enjoyed our exclusive So-Bed and especially that our ambassadors provided you with memorable service. We would love to welcome you back again.

3

ok

Everyone

large room, very scant towel inventory, slightly worn hotel our room was not serviced until I called at 6:30pm, despite our absence from 9:30am-4:30pm poor wait service in lounge good location

By on Jan 9, 2017

Review comment responded on Feb 17, 2017

Bonjour, Thank you for your review, I have shared with my team to ensure that we continually keep our standards high. We would very much like to welcome you back for the 5 star experience we strive to provide all our guests.

5

nice hotel in center city for a weekend getaway

Everyone

Beautiful hotel for a great getaway weekend in Center City Philadelphia

By on Dec 31, 2016

Review comment responded on Feb 17, 2017

Bonjour, Thank you for your great review. We would love to welcome you back again.

3

right in the heart of the city.

Everyone

We stayed here before and everything was as expected, except the shower had mold along floor.

By , from Ocala, FL on Dec 29, 2016