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Philadelphia Marriott Downtown

4.0 star property

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Photo gallery for Philadelphia Marriott Downtown

Terrace/patio
Exterior
Premium bedding, pillowtop beds, in-room safe, desk
Lobby
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
1201 Market St, Philadelphia, PA, 19107
  • Place, Reading Terminal Market
    ‪2 min walk‬
  • Place, City Hall
    ‪3 min walk‬
  • Place, Pennsylvania Convention Center
    ‪5 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Executive Level (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed, Executive Level (High Floor)

8.0 out of 10
Very good
(3 reviews)
  • 208 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Tower

Superior Room, 1 King Bed, Tower | Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 King Bed, Tower

7.8 out of 10
Good
(6 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Executive Level (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds, Executive Level (High Floor)

  • 208 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Tower

Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 2 Queen Beds, Tower

8.0 out of 10
Very good
(16 reviews)
  • 250 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(131 reviews)
  • 208 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Tower

Junior Suite, 1 King Bed with Sofa bed, Tower | Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed with Sofa bed, Tower

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Tower

Premium bedding, pillowtop beds, in-room safe, desk

Executive Suite, 1 King Bed with Sofa bed, Tower

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level (Marquis Suite)

48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Executive Level (Marquis Suite)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible Bathtub (Mobility/Hearing Accessible, Tub)

Eco-friendly toiletries, hair dryer, towels, soap

Standard Room, 2 Double Beds, Accessible Bathtub (Mobility/Hearing Accessible, Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 208 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mobility Accessible (Mobility/Hearing Access, Roll-in Shwr)

Eco-friendly toiletries, hair dryer, towels, soap

Standard Room, 2 Double Beds, Mobility Accessible (Mobility/Hearing Access, Roll-in Shwr)

8.6 out of 10
Excellent
(11 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility/Hearing Accessible, Tub)

Eco-friendly toiletries, hair dryer, towels, soap

Standard Room, 1 King Bed, Accessible Bathtub (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(3 reviews)
  • 208 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility/Hearing Access, Roll-In Shwr)

Eco-friendly toiletries, hair dryer, towels, soap

Standard Room, 1 King Bed, Mobility Accessible (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(4 reviews)
  • 208 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Living room | 48-inch LCD TV with cable channels, TV

Presidential Suite, 1 King Bed with Sofa bed

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premier Room, 1 King Bed with Sofa bed (Vice Presidential Suite)

Premier Room, 1 King Bed with Sofa bed (Vice Presidential Suite) | Living room | 48-inch LCD TV with cable channels, TV

Premier Room, 1 King Bed with Sofa bed (Vice Presidential Suite)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Executive Level (Mobility Accessible,Tub,Marquis Suite)

Eco-friendly toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Executive Level (Mobility Accessible,Tub,Marquis Suite)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Accessible Bathtub, Executive Level (Mobility/Hearing Accessible, Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed, Accessible Bathtub, Executive Level (Mobility/Hearing Accessible, Tub)

  • 208 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Hearing Accessible (Mobility/Hearing Accessible, Tub)

Eco-friendly toiletries, hair dryer, towels, soap

Club Room, 2 Double Beds, Hearing Accessible (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Mobility Accessible, Tower (Mobility/Hearing Access, Roll-In Shwr)

Eco-friendly toiletries, hair dryer, towels, soap

Superior Room, 2 Queen Beds, Mobility Accessible, Tower (Mobility/Hearing Access, Roll-In Shwr)

  • 250 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Double Beds, Mobility Accessible (Mobility/Hearing Access, Roll-In Shwr)

Eco-friendly toiletries, hair dryer, towels, soap

Club Room, 2 Double Beds, Mobility Accessible (Mobility/Hearing Access, Roll-In Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(168 reviews)
  • 208 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Philadelphia

Located in Center City, Philadelphia Marriott Downtown is adjacent to Reading Terminal Market and within a 5-minute walk of other popular sights like City Hall. This 4-star hotel has 1408 rooms and welcomes guests with 2 restaurants, a 24-hour gym, and a 24-hour business center. It's connected to the convention center in central Philadelphia, and also a short walk from Pennsylvania Convention Center and Liberty Bell Center.

What's nearby

  • Reading Terminal Market - 2 min walk - 0.1 miles
  • City Hall - 3 min walk - 0.2 miles
  • Pennsylvania Convention Center - 5 min walk - 0.3 miles
  • Walnut Street - 6 min walk - 0.4 miles
  • Rittenhouse Square - 13 min walk - 0.7 miles

Getting around

  • 13th St. Station - 2 min walk
  • Philadelphia Temple University Station - 5 min drive
  • Philadelphia Intl. Airport (PHL) - 23 min drive

Restaurants

  • ‪Panera Bread - ‬2 min walk
  • ‪Sabrōsō +Sorbō - ‬2 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk
  • ‪Hard Rock Cafe Philadelphia - ‬2 min walk
  • ‪Bank & Bourbon - ‬2 min walk

About this property

Philadelphia Marriott Downtown

Guests of Philadelphia Marriott Downtown enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 71.66 per day. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect WiFi and 48-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Refrigerators, coffee makers, and free weekday newspapers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 71.66 per day; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 26 for adults and USD 26 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 13 Restaurant
  • Circ

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 72 meeting rooms
  • Computer station
  • Conference center (93,211 square feet of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (84 inch wide door)
  • Hand-held showerhead
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property requires full payment at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Renovations and closures

The property will be renovating from March 2 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 30.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 26 for children
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 71.66 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.
Property Registration Number 658790

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Hotel Philadelphia Downtown
Marriott Philadelphia Downtown
Philadelphia Downtown Marriott
Philadelphia Marriott Downtown
Marriott Philadelphia
Philadelphia Marriott Downtown Hotel Philadelphia
Philadelphia Marriott Downtown Hotel
Philadelphia Marriott Downtown Hotel
Philadelphia Marriott Downtown Philadelphia
Philadelphia Marriott Downtown Hotel Philadelphia

Frequently asked questions

Are free cancellation options available at Philadelphia Marriott Downtown?

Philadelphia Marriott Downtown provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Philadelphia Marriott Downtown?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at Philadelphia Marriott Downtown on May 24, 2026 start from $208, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Philadelphia Marriott Downtown?

This hotel is situated in Center City, just steps from Pennsylvania Convention Center and Reading Terminal Market, and within a short walk of City Hall. You'll also find Rittenhouse Square and Liberty Bell Center less than a mile away.

Will I be able to park at Philadelphia Marriott Downtown?

Yes, valet parking is offered for USD 71.66 per day with in/out privileges. Though parking is limited parking, an electric car charging station is also available.

Does Philadelphia Marriott Downtown include a casino at the property?

No, Philadelphia Marriott Downtown doesn't have a casino.

Is there an indoor pool at Philadelphia Marriott Downtown?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Philadelphia Marriott Downtown?

Couples staying at this hotel will appreciate amenities like a pillow menu as well as 2 restaurants and a bar/lounge.

Are there hot tubs at Philadelphia Marriott Downtown?

No, this hotel doesn't have a spa tub.

Does Philadelphia Marriott Downtown have a restaurant with a breakfast menu?

Yes, Philadelphia Marriott Downtown has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Philadelphia Marriott Downtown allow pets to stay free of charge?

No, pets aren't allowed at Philadelphia Marriott Downtown.

Are there connecting rooms at Philadelphia Marriott Downtown?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Philadelphia Marriott Downtown?

The closest major airport to Philadelphia Marriott Downtown is Philadelphia Intl. Airport (PHL), which is 13.1 mi away (23 minutes by car). Another top airport is Philadelphia, PA (PNE-Northeast Philadelphia), which is located 14.5 mi away (33-minute drive).

Can I book a room with a balcony at Philadelphia Marriott Downtown?

No, you won't find guestrooms with balconies at Philadelphia Marriott Downtown.

Does Philadelphia Marriott Downtown have a wedding venue?

Take advantage of the wedding venue at Philadelphia Marriott Downtown if you plan to say "I do" during your trip.

Philadelphia Marriott Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1186 out of 1971 reviews
Rating 8 - Good. 399 out of 1971 reviews
Rating 6 - Okay. 187 out of 1971 reviews
Rating 4 - Poor. 95 out of 1971 reviews
Rating 2 - Terrible. 104 out of 1971 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely customer focused and service oriented.
Stayed 2 nights in May 2026

10/10 Excellent

Clarissa L, San Jacinto

Stayed 2 nights in Mar 2026

10/10 Excellent

Khalayah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Friendly staff and valet service! Hot water with great pressure, & a second hand held shower head, as if I was home.
Stayed 1 night in Feb 2026

8/10 Good

Brooke

Traveled with group
Liked: Staff & service
Location was fantastic
Stayed 2 nights in Feb 2026

10/10 Excellent

Kayla

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice hotel with clean rooms and adequate service
Stayed 3 nights in Feb 2026

10/10 Excellent

Dane, Goodyear

Stayed 4 nights in Feb 2026

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, amenities
Love the room love that it’s close to the convention center and the square. The bar is decently priced room is clea. Love staying here
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Huge suite with comfortable bed, indoor access to the Convention Center, excellent food and beverage options and the easiest valet and check-in we have ever had in Philly. All staff members encountered were friendly and helpful.
Stayed 1 night in Jan 2026

10/10 Excellent

edward

Stayed 2 nights in Jan 2026

10/10 Excellent

Kristen

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, tons of amenities, easy access to convention center.
Stayed 2 nights in Jan 2026

10/10 Excellent

Joseph D

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Jan 2026

8/10 Good

Tara

Liked: Cleanliness, amenities, property conditions & facilities
Staff was phenomenal. It was first stay and from concierge to front desk was awesome. Room was very comfortable. Only mild hiccup was on leaving there was a delay with someone being parked /blocking the driveway/ valet area.
Stayed 1 night in Jan 2026

6/10 Okay

Joe

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was ok. Disappointed pool was permanently closed and bowling alley was unavailable also. Valet was expensive and very long wait to drop off and even longer to pick up vehicle.
Stayed 2 nights in Dec 2025

10/10 Excellent

Janine

Stayed 1 night in Jan 2026

8/10 Good

Kedjo

Liked: Cleanliness, amenities
The staff was very helpful .
Stayed 1 night in Jan 2026

10/10 Excellent

Alex

Stayed 3 nights in Jan 2026

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Our room was really nice However there must’ve been a family above us that had kids perhaps and a lot of banging.
Stayed 1 night in Jan 2026

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and in a great corner location. We only stayed one night so didn't need much as far as amenities. We did use the coffee maker and appreciated the glasses for water and other beverages that we bought in the market downstairs. Staff was friendly (acknowledged me at check-out as the person who checked us in - which I appreciated). We'd stay here again on our next Philly trip!
Stayed 1 night in Jan 2026

8/10 Good

Trish

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The only issue was hearing the elevators all night. However, it doesn't change my perspective that it is a nice hotel and I would recommend it to family and friends.
Stayed 1 night in Jan 2026

10/10 Excellent

Kristina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. Bed was very comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Jan 2026

2/10 Terrible

Catherine, cedar grove

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This is the email I sent to corporate. The one side of the hotel is accessible to anyone you do not need a room key. Thank you for taking the time to read my note. While visiting my son in Philadelphia I often choose your hotel, and I appreciate the service I have typically received. I’m writing because this morning, at approximately 8:15 a.m., a member of housekeeping entered my room (981) while I was still in bed. There was no knock or announcement, and the Do Not Disturb sign was on the door. The staff member apologized and left after seeing I was in the room. Because the room is next to the service elevator and is already noisy, I called the front desk to report the incident. The agent I spoke with, identified as Lou, responded in a way that made me feel like a nuisance rather than addressing the safety concern. Later, the housekeeping manager called and initially said their staff were all in a meeting; after I explained that someone had entered my occupied room, she suggested the checkout might have been processed by Expedia. This sequence left me concerned about both guest privacy and the accuracy of your internal procedures. I’m sharing this in the hope you will review what happened, especially how room status is communicated and how staff handle reports from guests. I value your hotel and would prefer to continue staying here when I visit, but I will reconsider future bookings unless I’m confident these issues are addressed.
Stayed 1 night in Jan 2026

10/10 Excellent

robert

Stayed 1 night in Jan 2026

10/10 Excellent

Deseri

Business traveler
Liked: Amenities
A beautiful property and amazing staff. I will say that the staff is amazing, but it appeared to be shortstaffed in public restaurants and bars applying more pressure on your service team, which resulted in poor service as well as your team, losing fortuity opportunities. Outside of that, I thought your hotel was fantastic.
Stayed 5 nights in Jan 2026

10/10 Excellent

Syreeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful. My room was clean and bed comfortable. The ambiance and atmosphere was beautiful.
Stayed 2 nights in Jan 2026

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