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Recent guest reviews

It was ok. Didn’t know they would be no refrigerator or microwave. The lady that was working were you get your coffee was fantastic. Christian lady. She made our stay worth it. She should get a raise. God bless all and

horrible experience everyone there was rude ask for towels didn't get them till 2 days later.. the room was nothing like the pictures the color are the same but not the same look... the security was good the head of security Woodrow was very helpful and i thank him for the hospitality

We had minimum expectations for the hotel, including basic necessities like coffee machine, fridge, ice machine and vending machine on the floor. With the Coronavirus, the hotel has been striped to a bed and a tv, and the rooms were not cleaned as well as we would have expected. I moved the lounge chair to get better airflow from the AC and found food under the chair and pieces of paper taped on the walls from I assume a party the previous guests threw. The walls are beyond thin and every hallway had people blaring music and screaming, so expect noise and bring earplugs.

Stay was fine this time. Prior stay extremely noisy, guests out of control. Clean gym

We could flush toilet properly without it clogging and coming out are sink and shower. Every time we turn the shower on the toilet would bubble. So basically we had to use toilet and shower the bare minimum.

The floor was dirty and the towels Appeared to be dirty

North 17th Street Philadelphia PA

Hotel highlights

  • Walking distance to Pennsylvania Convention Center and Reading Terminal Market
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Business center

Located in Center City, Sheraton Philadelphia Downtown is a leisurely stroll from popular sights such as Ben Franklin National Memorial and Reading Terminal Market. This 756-room, 4-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

All 756 air-conditioned accommodations feature a separate bedroom. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include phones, ironing boards, and desks.


Property features

Guests of Sheraton Philadelphia Downtown enjoy access to free WiFi in public areas, conference space, and a business center. Valet parking is available for USD 54.00 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free newspapers, a vending machine, and a ballroom.

Room options

Room, 1 Queen Bed, City View

1 Queen Bed | Sleeps 3

Junior Suite, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Sheraton Philadelphia Downtown

Everyone (5) Couples (3) Family (2)
3
Partner Couples

It was ok. Didn’t know they would be no refrigerator or microwave. The lady that was working were you get your coffee was fantastic. Christian lady. She made our stay worth it. She should get a raise. God bless all and

By , from Williamsport on Sep 7, 2020

Review comment responded on Sep 10, 2020

I'm disappointed that you faced such difficulties with our available amenities during your visit. However, I am glad that our team was able to be of such assistance and make you feel at home. If your travels ever bring you back to Philadelphia I hope you'll let me know so I can make it right!

3
Family

horrible experience everyone there was rude ask for towels didn't get them till 2 days later.. the room was nothing like the pictures the color are the same but not the same look... the security was good the head of security Woodrow was very helpful and i thank him for the hospitality

By on Aug 11, 2020

Review comment responded on Aug 13, 2020

Thank you for taking the time to share your feedback. We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.

2
Partner Couples

We had minimum expectations for the hotel, including basic necessities like coffee machine, fridge, ice machine and vending machine on the floor. With the Coronavirus, the hotel has been striped to a bed and a tv, and the rooms were not cleaned as well as we would have expected. I moved the lounge chair to get better airflow from the AC and found food under the chair and pieces of paper taped on the walls from I assume a party the previous guests threw. The walls are beyond thin and every hallway had people blaring music and screaming, so expect noise and bring earplugs.

By , from Miami on Jul 29, 2020

Review comment responded on Aug 1, 2020

Dani, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

4
Everyone

Stay was fine this time. Prior stay extremely noisy, guests out of control. Clean gym

By on Jul 23, 2020

Review comment responded on Aug 16, 2020

I’m so glad to hear that you enjoyed your stay, and we hope you will be back again soon! You might consider a return trip in October; the Philadelphia Film Festival is October 18-31.

3
Partner Couples Business Business

We could flush toilet properly without it clogging and coming out are sink and shower. Every time we turn the shower on the toilet would bubble. So basically we had to use toilet and shower the bare minimum.

By , from Philly on Jul 19, 2020

Review comment responded on Aug 19, 2020

I’m disappointed that your bathroom wasn’t in working order. Your room should be a comfortable springboard for your adventures in Philadelphia, and I know the broken amenities detracted from that. I’m so sorry it wasn’t repaired/replaced while you were here. Please feel free to contact me directly at the hotel so I can make it right.

4
Everyone

By on Jul 9, 2020

Review comment responded on Jul 21, 2020

I’m so glad to hear that you enjoyed your stay, and we hope you will be back again soon! We want to make your next stay a 5 out of 5.

4
Friends Family

The floor was dirty and the towels Appeared to be dirty

By on Jun 7, 2020

3
Everyone

By on May 6, 2020

Review comment responded on May 14, 2020

Thank you for staying with us. We appreciate all feedback to help us improve.

4
Everyone

By on May 4, 2020

Review comment responded on May 14, 2020

Thank you for staying with us. We are glad you enjoyed your stay.

5
Everyone

By on May 3, 2020

Review comment responded on May 14, 2020

Thank you for staying with us. We are happy you enjoyed your stay.

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