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Embassy Suites Philadelphia Center City

3.5 out of 5.0

Recent guest reviews

This is my second stay at Center City Embassy Suites. The hotel is in a great place in the center of everything. The staff is very friendly and welcoming. The rooms are clean and very large. Breakfast and happy hour are free and the lounge is comfortable. I really couldn't have asked for both stays.

I stayed at this Embassy Suites Feb 9-Feb 11 for a business trip and the stay was great. My room was HUGE, the evening reception was wonderful, and the people at the front desk were great! I used the fitness center, the business center, and had the made-to-order breakfast each day. Everything was wonderful!

Scheduled to be in town for business before the Super Bowl Championship parade was scheduled. We could not cancel. After numerous phone calls from my office and Hilton corporate customer service representative, hotel management did not return our calls as a result of the chaotic atmosphere. We had to travel from D.C. to stay to avoid cancellation fees. The manager on duty made an adjustment which was appreciated, but our stay was for nothing and out of our own pocket. The room was appointed nicely, however, the heating unit in room 703 sounded like an old box truck. It ran ALL through the night; even on the auto setting. If we turned it off the room would become too cold. Needless to say, we did not get a good night’s rest. The vent/unit is in the wall between the living space and the bedroom. No escaping the loud mechanics of this monstrosity. Breakfast was mediocre at best. The staff was friendly but the common areas to get coffee, juice etc was awkward and not well kept. The hotel itself is centrally located near the art museum and south of City Hall. Our view was of the parking garage across the street. Our original room with a view of the parkway and art museum was given to another guest prior to our arrival. For the rate quoted and paid, this hotel was not up to our expectations of what we have come to know as Hilton standards. It would not be my first choice in the future.

I just returned from a family wedding and we all stayed at the Embassy Suites Center City. We had probably 15-20 rooms and there is not one person who will stay there again. The rooms were great-big and very functional. However, everything else is lousy. My one daughter ordered a crib when she reserved the room. but there was no crib. After THREE visits to the front desk, a crib was delivered at 10.30PM (Not the best time to put a baby to sleep). My other daughter and family couldn't get into their room until 7PM for a wedding that was at 5:00. We called for more hangers than the four provided and had to call THREE more times again until they were finally delivered hours later. Probably the worst part of the hotel is that they have three elevators for ~28 floors of rooms. The wait time EVERY SINGLE trip was between 5-15 minutes for an elevator.and usually they were already packed from other floors. It was terrible!

I've stayed here on several occasions with my family - 2 parents and 2 teenagers. The rooms are huge with a living space that includes a king size pullout and large flat screen tv. Microwave and fridge are handy as is a table for eating in. I appreciate the free breakfast at the TGI Fridays downstairs. The rooms have balconies and if you get a Parkway view you can see the Art Museum in the distance and the Philly lights. We've spent time on the balcony just hanging out. The location is central and halfway between the Art Museum and City Hall. The Convention Center and Reading Terminal Market are a 10 minute, flat and easy walk away. The evening reception is small but with a very nice bar set up and some munchies. It's usually crowded but the servers are very friendly and accommodating. The hotel is "in the round" so there is a central elevator hub on every floor. It can get a bit loud out there and you can hear it in the living room - though not in the bedroom. And the elevators are very slow. I've waited 10 minutes for them before. If you have some patience with that (or take the stairs) then the location, convenience and size of the suites make up for any elevator shortcomings. They usually have good rates if you book early. I'll be staying in this hotel again in March for our daughter's volleyball tournament.

Everything about the place was spot-on. The front desk staff was professional and courteous and the room was spotless. They had issues with the elevators but they were promptly resolved. The only rub I had was the parking. $60/night is ludicrous even for CC Philly. Solid 4.5 stars out of 5.

Staff is awesome, rooms clean and nicely fit out. Breakfast is good, fresh and lots of choices. Perfect location on the parkway. Convenient to attractions, restaurants and transportation. Suites area good size for the city,

This hotel is a converted condo. There is plenty of room including a table area that doubles as an office. Also, there are lots of amenities (free happy hour, free breakfast). It's a quick walk or ride to plenty of restaurants and offices (if you're there for business).

Front desk staff, Tyler and Ms. Williams were rude and unhelpful. Booked two rooms with points. Hotel charged me for one of the rooms $399.00. They did this because I added a second name to the reservation I was told. They would not reverse the charge and correct the problem. Having to call Diamond Desk to overcome shortcomings with local rude ignorant staff is frustrating. Hopefully, Tyler and Ms. Williams wont be bothering future guests.

The girl who checked us in was bit a rude and short with us. We booked 2 rooms well before the superbowl for another event and asked for it to be closed, called a week in advance to have rooms close or next to each and was told ok. Even called days before to confirm and was told ok. When we checked in, One room was on the 3rd floor and the other on 26th. She said they were just to busy to put us close to each other. After checking in we discovered that we were unable to access the balcony and when we asked about it, same young lady who checked us in was very short and not helpful, gave my sister dirty looks. Had to find out from another guess why we were unable to use the balcony. However the overall experience was nice. The gentlemen who checked us out was a sweetheart and the valet was wonderful. Even the security gaurds were helpful. They helped with us with out bags and made sure we had great time. The rooms were wonderful, spacious and comfy.

1776 Benjamin Franklin Pkwy Philadelphia PA

Hotel highlights

  • Walking distance to Ben Franklin National Memorial and Reading Terminal Market
  • Free cooked-to-order breakfast
  • Free WiFi in public areas
  • Onsite dining

Located in Logan Square, Embassy Suites Philadelphia Center City is a leisurely stroll from popular sights such as Ben Franklin National Memorial and Reading Terminal Market. This 288-room, 3.5-star hotel has free breakfast along with conveniences like a fitness center and a 24-hour business center. It's in central Parkway Museum District and also close to Liberty Bell Center and Independence Hall.


Dining

Start your day off right with a free cooked-to-order breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All 288 recently renovated accommodations feature kitchenettes and space to spread out with separate bedrooms and living rooms. TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.


Property features

Renovated in 2017, Embassy Suites Philadelphia Center City offers a fitness center, free WiFi in public areas, and 7 meeting rooms. Valet parking is available for USD 54.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

1 King with Sleeper Sofa

King 1 | Sleeps 5

1 King Bed with Sleeper Sofa - City View

King 1 | Sleeps 4

2 Double Beds with Sleeper Sofa - City View

Full 2 | Sleeps 5

1 King with Sleeper Sofa Parkway View

King 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 388 reviews