Embassy Suites Philadelphia Center City3.5 out of 5.0
Recent guest reviews
Excellent location. Large, clean rooms. Good breakfast and afternoon cocktails. Very helpful staff. Doormen, front desk and housekeeping staffs quickly available,considerate, helpful and went out of their way to not only solve problems, but to prevent them.
This hotel is centrally located to mass transit, loads of tourist spots, good shopping, and fantastic eateries. Breakfast is pretty good too. However, customer service and overall cleanliness of establishment needs improvement.
This hotel has a great location in Philadelphia. However , we did not have enough towels, no blanket for the pull out couch, and dirty comforter and dirty bathroom. Took three times to contact before it was resolved. We have three kids and we're up very late after delayed cross county flight. Service was horrible that night.
OK, the hotel staff are the nicest I have ever met. Kind, considerate and really try to get it right. From TGIFriday's Breakfast Crew to the front desk to Housekeeping, honestly, really sweet folks. Location is excellent within walking distance of train, sights and business. Like other reviewers, the downside is the building itself. Yes, I love historic buildings and applaud the use of such an interesting space. It's round shape lends to pie wedge rooms that are incredibly large. The recent upgrade has some nice features. I liked the dining room table, floor, long couch and comfortable bed. Now for the con, super sonic noisy in-room air conditioning units that must be original to the building. So loud I could not hold a business phone call with the air conditioner on. Combine air conditioner with major extra loud bathroom fan which could not be turned off from the light switch and you've got harmonic issues that gave me a headache. Lastly, the air conditioner was not very functional - maybe it was a plugged filter (allergy city all the time I was in the room) or just the age of the units as 65 degrees F should have made for a very cold room. NOT. I ended up sleeping on the living floor as the bedroom which had an actual closet with doors was 10 degrees warmer than the rest of the unit. Checked with a couple other guests and I wasn't the only one with poor HVAC and noisy bathroom fans. I wanted so much to like everything about the hotel. The staff is super nice. The breakfast crew is delightful. No, I will not stay there again.
The building suffered some kind of power event and the computer system went down. They made people wait hours while they attempted to restart the system. Then they finally decided to do something manually by having security let people into their rooms but if you left you had no way to get back in because they couldn't issue any room keys. If you were already checked in you could still get in. the room was very nice but the beds are hard like sleeping on the floor. The AC was so noisy that I thought I was sitting next to the exhaust of a jet engine. Even when I got up and turned it off the rooms above and below were making so much noise that I could still hear the units.
You have so much right within walking distance The room was very large which was surprising in a city, but clean with a very comfy bed Very nice breakfast with options for outside dining and an omlette station The only bad thing was the $40 + cost to park your car under the hotel
The saying "you can't put lipstick on a pig because it's still a pig" applies to this hotel. Million dollar renovation or not, this Embassy is still tired regardless of the "upgrades" they did. So the rooms have been updated, but not completely. The A/C still sucks and although I had my room set to 67, it was still reading out at 76 on my personal thermometer. They didn't replace the tubs and there is still mold. The elevators still suck and yesterday one was out of commission for at least 6 hours causing wait times of 5-10 minutes just to get an elevator to go downstairs. The internet went out yesterday and was down from about 3pm until midnight when it came back up. As a Diamond member I get free "high speed" and their high speed is about as quick as dial up. Constantly cuts in and out and super slow. This place is just old and tired and not worth the price you pay to stay here. Plenty of better choices in Center City.
The hotel rooms were very nice and spacious. This hotel is in a great location. Easy access to shopping and dining. Manager reception was really nice. I would definitely stay at this hotel again!!!!!!
do not stay there....so many issues, prices are ridiculous for the hotel...it is not three star...it is dirty and broken down....very bad experience. The bathrooms were not clean the air conditioner was broken the closets doors were broken no hangers. the emergency lights failed when the electricity went out...if was horrible. The staff at the front desk are wonderful but they are dealing with a bad situation at that hotel.
If you are deciding between hotels in Center City in Philly, choose this hotel! The breakfast BUFFET makes the choice a no-brainer! The rooms are huge and quiet and smell brand new! The beds are wonderful(and I have bad back). The staff is so friendly, they seem to all be really happy you are there. Best of all, the location is safe, pretty, and all the tour busses have a stop there! It's a quick bus or $4 Lyft ride to City Tavern in old town. Stay here!!
- Walking distance to Ben Franklin National Memorial and Reading Terminal Market
- Free cooked-to-order breakfast
- Free WiFi in public areas
- Onsite dining
Located in Logan Square, Embassy Suites Philadelphia Center City is a leisurely stroll from popular sights such as Ben Franklin National Memorial and Reading Terminal Market. This 288-room, 3.5-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and a fitness center. It's in central Parkway Museum District and also close to Liberty Bell Center and Independence Hall.
Start your day off right with a free cooked-to-order breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
The 288 recently renovated accommodations feature kitchenettes and balconies, and there's space to spread out with dining areas and sitting areas. TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.
Renovated in 2017, Embassy Suites Philadelphia Center City offers a fitness center, free WiFi in public areas, and a business center. Valet parking is available for USD 53.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 148 reviews