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Embassy Suites Philadelphia Center City

3.5 out of 5.0

Recent guest reviews

Stayed here for Drexel Graduation. Not my choice as I always prefer Marriott. I should have insisted on Marriott. The trip starts with $54 a night valet parking. The garage is locked so self parking not an option. Of course no personnel to take my car when I arrive. A line forms as people try to arrive. Basic boring lobby. Elevators are a disaster. Very small and only 2/3 of them in operation. Front desk person suggests lower floor to avoid some elevator issues then says your room is on floor 25. ??? After a LONG wait an elevator appears in lobby. Full of people trying to move around by coming to lobby and starting back up again. The room is spacious. Broken door lock on balcony so no way to enjoy as door will not open. Friends on 23rd floor have broken toilet upon check in. Thankfully only one night here for me.

Went for a local wedding. Elevators or should I say ELEVATOR a disaster and fire hazard. Would not stay here again for FREE. When I arrived 2 of the 3 elevators were operating. Very inferior for a hotel with over 26 floors. One broke down with passengers and fire department had to be called. That left ONE operating elevator. People waited for 45 minutes for an elevator. Others walked down the stairs with their luggage. We were on the 26th floor. It was a scary situation.

We were here for a 2-night stay to attend a local wedding and visit family nearby. We chose this hotel for convenience because an eight month old baby was part of our group. The accommodations were acceptable, nothing fancy, more or less what you expect from a suites hotel. However, when we went to depart on Sunday morning, we faced a horrible scary situation. We were on the 24th floor. The hotel has only 3 extremely small elevators. 2 were out of service. Ever try to get a baby in a stroller onto a tiny elevator? The elevator kept arriving full. For an hour we waited with a sometimes crying baby trying to get onto an elevator. Others in our group walked down 24 flights carrying our luggage while Mom waited with the baby. What if there had been a serious problem? We were so upset that we called the hotel after departing to try to talk to someone about it. Frankly, the response on the phone left the impression that the hotel rep couldn't have cared less. So we asked for a followup call on Monday from a more senior hotel rep. Did that call ever come? No. So would I ever stay here again? No. Would I recommend that you stay here? No. Go elsewhere, there are lots of hotels in Center City, you can do far better than this one.

Breakfast was great. Nice indoor design. Rooms need to be aired out and air filters changed. I wanted to really like this place but front desk staff was rude. Housekeeping forgot the towels and over price parking. The manger on duty was the saving grace. Pictures are from room 315.

I love to stay at Embassy Suites, but not this one. Breakfast next door at TGIF and not good, elevator was being repaired so I was lucky to be on floor 6 so I walked the stairs, wait time not acceptable. Evening Reception had just a few brands. Rooms were very large with a postage stamp bathroom in rundown condition, why have such a large room and a tiny bathroom? Just dumb. The staff however was very pleasant and helpful at front desk, guest services and evening reception.

I was in town for 2 nights. Why would I not recommend this hotel? The rooms are spacious and have been updated. The room was gross, beyond dirty and gross. I have long blonde hair and found black hairs on shower walls, soap dish and back of the toilet. I found brown hairs on the kitchen table/desk. The floor had not been swept in ages. I felt gross the entire stay. I called and complain to the desk about the hairs. When the maid was coming in, I explained to her as well. When I returned hairs still there, just in different place on walls. GROSS! The floor still not swept or mopped. The top of the desk not wiped off either. I had no problem with the elevators as mentioned in previous reviews. Longest wait was 3 minutes. Breakfast - I read this in previous reviews and true. The smell is so bad, like a cheap greasy diner. Killed my appetite. I had to leave fairly early on a flight so grabbed breakfast the 2nd day when they opened but had to stand in line behind the employees filling their styrofoam containers. I had a great view from my window but the windows are so dirty is tase away from the view, Also the lobby is freezing around 68 degrees so have a sweater handy. Rooms are quiet and beds comfortable.

Stayed here 5/19-5/20 to attend a special event in the area. This was my second time staying here. I stayed at this property last time I was in town several years ago and had a good stay so I decided to book this property again. The good: This isn’t your typical ES at all. Because of the shape of the building all rooms are in the shape of a wedge. Our room had a large kitchen area, a big living room, a decent size bedroom and a small bathroom as well as a balcony with a city view. This could easily be a one bedroom apartment as opposed to a hotel. Very nice and spacious. There is a TGI Friday’s next door and the hotel is centrally located. The property offers online check in and digital key service. You can check in online, select which room you would like and opt to receive a digital key on the Hilton app when the top is ready, thus theoretically skipping the check in line and going right to your room. After making the reservation I received an email welcoming me from the General Manager and staying to contact with any arrival requests/concerns. After checking out, I received another similar email asking me to send any concerns I had during my stay (I opted to just post my review here). The Bad: Parking - Parking is valet only and it’s like $50 or something ridiculous like that to get parked . Otherwise you have to drive down the street a block away, pay for an offsite parking garage and then walk back to the hotel. We opted to have one of us wait in the lobby with the bags and check in while the other went and parked and walked back in the rain. Rates - The room rates are a bit on the high side. I’m usually an ES guy and had stayed here before so I booked this specific hotel based on that, as well as proximity to the event I was attending that evening, but if you are flexible I recommend checking rates at other nearby places before making a decision. Check in: We arrived at the hotel at 4:30 pm which is after check in time. There was a line to check in and the lobby area was packed with people waiting around. When I get to the front of the line I explain that I had checked in online but had never received a digital key on the app. I figured this was just a system glitch but I quickly realized I was wrong. In fact I quickly figured out why the lobby was so busy. I was promptly told I hadn’t received a digital key because my room wasn’t ready yet. I explained that we had a special event to attend within an hour and needed to get ready right away so I needed to know what the eta was on the room being available. The clerk then told me there was no time frame available and that there were many people that arrived before me still waiting so I would have to just wait and I would get some bonus Hilton points for the inconvenience (which I never got ). I then asked if I was going to at least get a discount on the rate since my room wasn’t ready on time and was promptly told, No sorry you are already getting a discounted rate”. If that was the discount I feel bad for the others and what they paid . When I stated that it was way past the check in time and we needed to get showered and ready right away , an employee identifying herself as the manager stepped in and cut off her employee from speaking to me. She rudely then told me there’s nothing she could do and basically told me I could change in the public restroom to go to my event. This was completely absurd and totally unacceptable! I gave up and just walked away. We had to call and notify that we were going to be late to our event, change our plans (which we specifically were in town for) and sit at the TGI Friday’s next door waiting ( there is a connecting door but it was locked so we had to walk outside in the rain and around to get in ) until I got a call that the room was ready! Elevators - The elevator system is under refurbishment and it took more than 20 minutes to get to our room on the 20th floor. There was a huge crowd trying to get to their rooms and the two working elevators were so packed that not everyone could get in. The elevator controls are centrally located at a touchscreen so basically you tell it what floor you want and then it tells you which specific elevator car you will be taking. Of course since it was so packed with people waiting, by the time you can actually get into the elevator your selected car has come and gone several times and hence won’t stop at your floor unless you make sure it is selected for that particular ride. There is no way to select your floor from inside the elevator. By the time we got into the elevator we had to get off at the nearest floor it stopped at and walk down the stairs two floors with all our bags. to get downstairs was another 15 minute wait. This is a big fail! Happy Hour - The free happy hour is done on the ground floor in the lobby area. We stopped on our way out to check it out and it’s the typical ES bottom shelf stuff and some cheap snacks. Nothing different here than any other ES. Free Breakfast - The hotel has no breakfast area. They serve breakfast at the TGI Friday’s next door. I can’t speak as to the quality since we opted to skip it. Conclusion: This place is nice and the rooms are nice. The hotel is expensive but centrally located. The way the current elevator situation is being handled is a nightmare though and I can’t recommend anyone stay there while this is going on, specifically with the price you are paying per night . Additionally, the poor customer service with rooms not being ready on time for ALOT of folks and the inexcusable rudeness from management made me feel more like I was checking into an hourly hotel and not a Hilton property! I personally would really have to think again before going back just because of that !

First, the good things: the room was beautiful and very comfortable. We had a fantastic view of the city, it was spacious, great kitchen area, and desk area. Several of the staff members we encountered were very helpful and nice. Location is great for seeing the city. Now, the bad things: The elevator situation was awful. Whomever planned this construction did a terrible job considering how guests would get around during the construction phase. Long waits were common to get to our room. We were on a very top floor, so the stairs weren't really an option. One day the elevators were out completely and people were stuck in the lobby or in their rooms. We were on the 24th floor and if we would have left, it meant climbing 24 floors to get back. My friend was in the lobby and she finally just took the stairs to the 20th floor carrying the groceries she had purchased. When I called the front desk to ask if there was an estimate of when they would be working, I was told they had no idea. The breakfast was not good. You eat in the TGI Fridays connected to the hotel and it's not set up for a buffet style breakfast. You are running into other people, dodging children, and trying to find where everything is. We never ate there again and opted to go out for breakfast. Embassy Suites always has a lot of families because of the large rooms. This is not a bad thing, but if you don't want a lot of kids around, don't choose Embassy Suites. Last but not least, after the day the elevators were out, we received a letter from the manager that said they were sorry about the situation and to make it up to us, they were extending the Managers Reception for an extra 1/2 hour. Seriously? That makes up for climbing 20 floors or not being able to leave your room? That was lame by any standards.

I have stayed at the Embassy Suites Center City Philadelphia several times, & every time prior than this one I have enjoyed my stay. This past weekend the service was unlike I’ve ever experienced there. I always book Embassy Center City even if it’s more expensive than competitors because I know they provide great service. This is why I was so disappointed after my weekend stay. First, I understand the elevators are under construction but don’t provide false advertising. The sign in the lobby said only 1 elevator wasn’t working but every single time I had to use the elevator it would only direct me to the same elevator. There came a point when we would just get on regardless where it was going to not risk waiting 20 mins for an elevator. Second, housekeeping was non-existent. I stepped out of the room right after breakfast & came back in the afternoon expecting the room to be made but it wasn’t. I had to call & go down to the front desk in order to request service because no one ever came. When they did come the maid had an extremely rude attitude and barely cleaned the room. Third, one night I called to get toilet paper because the maid didn’t replenish it & no one ever came. I called 3 times and nothing. It wasn’t til the next morning that I went to the front desk and I got the response “we’ll send someone right up”. Fourth, the managers reception is a great touch but it’s not the most sanitary. While standing waiting for a drink I noticed the bartender used their bare hands to add garnishes to drinks. The same hand he used to touch the money in the tip jar when it got full. That is completely unacceptable. These garnishes are going into peoples drinks. Overall the only thing keeping me coming back is the rooms. The renovations looked great and they have always been very comfortable. It’s very disappointing that a hotel that I usually love has provided such bad experience. It’s unfortunate because I have reservations to come back later this year but I’m reconsidering because of the experience I had this past weekend

Once they fix the elevator, this improves the stay experience a bunch. Comparing apples to apples against nearby properties, the overall perception and quality may come up lacking but it's a case of choosing the amenities you want. I was a little jealous of the rooftop garden/bar at the Logan next door. That said, I wanted a suite with a kitchenette and this hotel filled the bill.

1776 Benjamin Franklin Pkwy Philadelphia PA

Hotel highlights

  • Walking distance to Ben Franklin National Memorial and Reading Terminal Market
  • Free cooked-to-order breakfast
  • Free WiFi in public areas
  • Onsite dining

Located in Center City, Embassy Suites Philadelphia Center City is a leisurely stroll from popular sights such as Ben Franklin National Memorial and Reading Terminal Market. This 288-room, 3.5-star hotel has free breakfast along with conveniences like a fitness center and a 24-hour business center. It's in central Philadelphia and also close to Liberty Bell Center and Independence Hall.


Dining

Start your day off right with a free cooked-to-order breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All 288 recently renovated accommodations feature kitchenettes and space to spread out with separate bedrooms and living rooms. TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.


Property features

Renovated in 2017, Embassy Suites Philadelphia Center City offers a fitness center, free WiFi in public areas, and 7 meeting rooms. Valet parking is available for USD 54.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 518 reviews