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Embassy Suites Philadelphia Center City

3.5 out of 5.0

Recent guest reviews

The elevator was broken, the room has an annoying clocking noise and there was no Hilton honors members check in, breakfast was paltry. Room was not ready at 3pm, late check out was only 1 hour later.

The view was fantastic and the staff helpful. The bell staff were exceptional. Always friendly and smiling. This hotel is about six blocks from the convention center. But it was an easy, safe six blocks. Even in snow and freezing rain!

Elevators are an ongoing never fixed problem. Housekeeping is pleasant, but unsatisfactory. (Returned to room at 6 pm and still not cleaned) no coffee creamer, no washcloths, no pillows for pull out sofa. That said, location for art museums is great. Suites are nice size. Always nice to have hot breakfast, cost of valet parking was way too high, even for Philadelphia

We thoroughly enjoyed our recent four night stay. Having the hot breakfast and evening 'happy hour' included in the room rate, added great value. The suite was clean, modern, quiet and extremely spacious. Breakfast is offered at TGI Fridays restaurant which is a 'little tired' but the staff are friendly and helpful.The evening complementary reception is excellent - beverages, snacks and a chance to mingle with fellow travelers, suited us very well. Would definitely stay here again.

My digital key didn't work, and neither did the elevators. So I checked in online, waited forever to get to my room, and the digital key didn't work. So I ended up walking downstairs to the lobby to get room keys, after waiting online to check in once again. I had to then walk up to my room as the elevators were a disaster.

I just spent two nights here, while I was in Philadelphia for business. Almost all good-the lady who checked me in was just wonderful. I came in at 8am, trying to get ahead of a big Nor'easter and she was all kindness at the front desk. I had thought I'd just have to drop my bags and wait for a room in the afternoon but she checked me right in. Much appreciated. My room was big and beautiful-it seemed like it was newly renovated-very chic! I appreciated the breakfast and cocktail hour vouchers, the omelet was great in the morning, and one night I enjoyed a glass of wine before I went out for dinner. Housekeeping was fine. They were also working on the elevators during my stay, but it wasn't too much of an inconvenience for me-I was there for a conference and not in and out of my room that much. The Applebees where they offer breakfast could use a facelift, but all of the staff there were so nice, and the breakfast was good-so....not a big complaint. Really a very nice place to stay, would especially recommend for a family. I didn't need all of that space but I did enjoy it!

in the heart of downtown Philly close and easy to get to EVERYTHING!! free happy hour in the lobby! the staff is friendly with large clean rooms comfy bed, a great view of the city. I would definitely stay again

Once we got there we found out that 1 of the three elevators were down to be refurbished, didn't tell us that the other two operating ones were on different systems, so you had to push the call button for each one and take whichever showed up. that meant after you left the floor the other would show up later creating lost use of a second elevator also. If I would have knew this I would have booked elsewhere! Wait time to come off 26th floor was as much as 20 minutes to get an elevator. One guy told me after 30 minutes he walked down from 24th floor. Hopefully they can speed up the process and get this corrected! Now for the rest of the story, like I said in Title it is a neat round 60's hotel, interesting design, for most part it has be refurbished a few years ago, the staff was friendly, the guy doing the managers reception was really great! View out our Window was really great, but windows were so dirty we couldn't take pictures. and the bad; bedroom door wouldn't shut, needs a little tlc to keep up hotel, phones didn't work in room ao had to call down on cell phone to talk to front desk, wifi was non-existant on 26th floor, although some of lower floors said it was fine. when I called on cell phone (see above) to desk to see if they could reset repeater on upper floors she said she would give me an 800 number so they could tell me how to connect my computer to internet, Never got internet. Has a TGI Fridays attached which is dated and loud in restrauant, see seperate review.

The suite was twice the sizes of my first apartment. The bed was comfortable. I did not hear any noise from other guests while in my room. Wi-fi is free if you are a rewards customer (I am), and it was pretty erratic. I had a hard time getting on and staying on. The main TV and refrigerator both worked; I didn't use any other appliances. So no complaints about my room. The breakfast bar layout is inefficient and confusing. It was very busy when I was there and it was hard to navigate and avoid running into others. The staff making hot eggs to order were friendly, and I enjoyed the eggs. The fruit was good. The coffee was truly terrible, inexcusably terrible. So for a free breakfast it was good enough (except the coffee), but I have to believe they can find a better way to lay things out and they should "definitely" find a way to serve better coffee. Happy hour from 5:30-7:30 included mixed drinks, yay! So often it is just wine and beer, and the bartenders were not skimpy with the alcohol in my cosmos either. So that was a definite plus. I found the hotel staff overall to be friendly. The worst thing about the hotel by far was the elevator system. They are undergoing an upgrade, so usually only two were working. One of the working elevators was the funkiest I've ever seen. You entered the floor on a keypad and then took it on faith that it had worked; if the elevator arrived and your floor was not listed, there was no way to add it from inside the elevator. Even the staff were (good-naturedly) complaining about the elevators. Work on the elevators is expected to last through August 2018. If they are all going to the no-buttons-in-the-elevators model, prepare to be frustrated and to take the stairs rather than wait. No pool or hot tub :(

The entire staff at this location are terrific, they work together to deliver a great customer experience. Rooms are large and comfortable, location is ideal, appropriately priced. Have stayed here many time and never disappointed.

1776 Benjamin Franklin Pkwy Philadelphia PA

Hotel highlights

  • Walking distance to Ben Franklin National Memorial and Reading Terminal Market
  • Free cooked-to-order breakfast
  • Free WiFi in public areas
  • Onsite dining

Located in Center City, Embassy Suites Philadelphia Center City is a leisurely stroll from popular sights such as Ben Franklin National Memorial and Reading Terminal Market. This 288-room, 3.5-star hotel has free breakfast along with conveniences like a fitness center and a 24-hour business center. It's in central Philadelphia and also close to Liberty Bell Center and Independence Hall.


Dining

Start your day off right with a free cooked-to-order breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.


Rooms

All 288 recently renovated accommodations feature kitchenettes and space to spread out with separate bedrooms and living rooms. TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.


Property features

Renovated in 2017, Embassy Suites Philadelphia Center City offers a fitness center, free WiFi in public areas, and 7 meeting rooms. Valet parking is available for USD 54.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 431 reviews