Embassy Suites Philadelphia Center City3.5 out of 5.0
Recent guest reviews
As a gift for my in laws I booked a room for their visit to philidelphia, I chose the embassy suites from the good reviews. I was very incorrect..upon arrival my in laws waited over an hour in the valet line just to park. After checking in and going out to see the city and have dinner they arrived a cold room. To their surprise there was no heat, my father in law witnessed the heating and ac team coming and going trying to fix the problem but this was never done. The entire weekend the room never got over 60 degrees..after numerous calls to the front desk only to be disconnected numerous times they decided to just sleep in layers. The room was well worn with a substantial leak from the toilet and shower so bad that towels had to laid on the floor to protect from a slip and fall. Again numerous tries to the front desk were attempted..but again disconnected everytime. The nail in the coffin were the elevators..or lack of them. My father in law is disabled and had to walk four flights of steps 4 times as the elevator never came...unacceptable. upon checking out concerns were brought up..but only a smile and thank you were given in return. I have addressed my concerns with Ceila Ballestas but no response as of yet..I guess the same customer service is translated throughout the facility.
Just stayed for the weekend for a run I was doing. the hotel was very nice and great location. room was very big and the microwave was big help for me. I had say people complain about the eleavators and they were slow but you just planned a min or to extra and it wasn't a big deal. I will stay there again
I should have researched this property more before booking but thought it was a safe bet since it was an ES. Let's just say I was underwhelmed by this hotel. The good: Very large room, nice furnishings, breakfast and happy hour staff very pleasant, we had a great view of Logan Square and the museums from out balcony The not so good: The hotel just feels like it is need of some updating. The breakfast area is in the upper level of the TGIF and was very disorganized and felt unclean to me. The lobby and lounge area need to be kept cleaner and swept more often. The public bathrooms were a little scary and the room bathrooms are extremely small for being in such large rooms. The location is fine but there are other hotels that are closer to the action. The AC/Furnance in our bedroom was very loud and woke us up several times. No pool. I hate to have such a bad impression of this hotel but is it not your typical Embassy Suite. So don't book it thinking you are going to have that experience. Did we enjoy our first time in Philly, yes. But I kept thinking I could have done better on the hotel. Sorry Hilton.
(I incorrectly submitted a review for the Embassy Suites airport hotel earlier. This review applies to Embassy Suites Philadelphia Center City.) I selected this hotel because of its proximity to the marathon start line. I did some research and saw nothing about no late checkouts. (Many hotels allow 1 or 2 hour late check outs, especially if they would like repeat customers and given important events like the marathon which brings revenue to the city.) I just was told today that all athletes would have to check out before the race. When I expressed disbelief, they said they would charge me 50% of the full room rate to have a 3:00 pm checkout. I certainly will never stay here again, if that’s their policy. I will also advise Philadelphia marathon organizers and chat rooms, to let our running community know. Beware!
To be brief...3 elevators for a 27 floor hotel. All in the same area, so chances are good then when the elevator arrives...it's fully loaded. Prepare to walk up and down. Stupid design. There was about a 30 minute wait to park the car. Getting the car when leaving was much quicker. Maids never made the beds the next morning. Hotel is close to many restaurants and places to visit. Great location.
The suite is large and well-appointed: comfortable furniture, giant Samsung TVs, decent kitchen area with sink, refrigerator, microwave, 2-cup coffeemaker. Our kitchen had no plates, glasses or silverware though. What we didn't like: 1. Check-in and check-out lines were very slow. 2. The building is oddly shaped (12-sided tower), which may be why it has only 3 small elevators serving the 28 floors. It took several minutes each time for an elevator to arrive, and they were often full when they arrived. 3. Parking a car is expensive, $50 a night. Considering that price, the valets ought to be much faster. It took 45 minutes for them to get our car.
We came into town from New York to attend a family wedding. The Embassy Suites was the recommended hotel. It started when we arrived early and were told repeatedly that they were booked solid. We had a reservation but that didn't seem to matter. We valet parked and wanted to walk around town. It took 30 minutes to tag our luggage. No one was available. The lobby was packed as the Rocky Run was ending and people were checking out. Parking and checking in were chaotic at best. The complimentary happy hour was packed, no where to sit, long lines. Complimentary breakfast was the same, disorganized and in a dirty area of the TGI Friday where we sat near homeless men getting a free meal! The room doors slammed loudly no matter how you close them. The rooms are spacious suites but bland and commercial looking, I felt like we were in an office not a hotel. We won't be back.
The Pros: The room was very nice, very spacious, I didn't notice any noise issues at all that some of the reviews complained about. The breakfast spread was great. The Cons: The elevators were too few and extremely small for the volume of people and as a result it can take an unacceptable time to find room in an elevator going down. We had read reviews complaining about this, but didn't think it would matter... it did. When booking we requested adjoining rooms because of my handicapped Mother and were were told the best they could do is give us rooms next to each other and was assured that it wouldn't be a problem to do so, but when we checked it they put our rooms several floors apart. I would never, ever, ever go back.
I stayed at this hotel with my family during the Rocky Run. It was very crowded but that was to be expected as the location of this hotel was close to the starting/finishing line of the race. However, there were 3 elevators per floor and there were 28 floors. You had to wait for a very long time for an elevator and most of the time the elevators were full. A majority of the time, we gave up and took the stairs, even during checkout when we lugged our bags down the 7 flights. Moreover, our room was not cleaned during our stay. Also, the lobby hosts a happy hour daily and has coffee in the morning. During the coffee, there were crumbs all over the floor from the happy hour the night before, it was apparent no vacuuming took place. Finally, the tub in the bathroom needed to be replaced. The hotel had a good location but not much else.
Despite booking a two night stay with Hotels dot com and receiving an email confirmation for two nights, I was told on the second day of our stay that our reservation was only for one night and as the hotel was full we had to leave. Never once did hotel staff apologize for their mistake. My weekend vacation was ruined as a result. I am extremely dissatisfied with this hotel and would encourage everyone to double and triple check their reservations as a confirmation email means little to this hotel!
- Walking distance to Ben Franklin National Memorial and Reading Terminal Market
- Free cooked-to-order breakfast
- Free WiFi in public areas
- Onsite dining
Located in Logan Square, Embassy Suites Philadelphia Center City is a leisurely stroll from popular sights such as Ben Franklin National Memorial and Reading Terminal Market. This 288-room, 3.5-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and a fitness center. It's in central Parkway Museum District and also close to Liberty Bell Center and Independence Hall.
Start your day off right with a free cooked-to-order breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
The 288 recently renovated accommodations feature kitchenettes and balconies, and there's space to spread out with dining areas and sitting areas. TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free weekday newspapers are other standard amenities.
Renovated in 2017, Embassy Suites Philadelphia Center City offers a fitness center, free WiFi in public areas, and a business center. Valet parking is available for USD 53.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-in, express check-out, and free newspapers.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 283 reviews