Bedroom suites are affordable. The room was dusty; edges of the carpet we’re full of dust and dirt, and window sills were also dusty. During this time of covid, it did not feel things were wiped down as they should be.
I didn’t liked the staff, I felt very unwelcome...
Plenty of free parking, located close to key trip destinations, very pleasant staff
My Bed was tired and worn out. Actually the whole room was tired.
What I liked about this property, was that the room was bigger than I expected and that it was really private. What I didn't like, was that the restroom toilet was soiled inside and the sink which wasn't that clean, kept leaking around the handle, whenever I turned the water on. The tub had a slow drain, which meant that there was water accumulating in the tub as I showered. I didn't expect that from a hotel such as this one. And lastly, the bed skirts around the beds, were half-tucked, leaving the other half hanging. The beds also didn't have fitted sheets on them... only flat sheets. I'm not much of a complainer, which is why I didn't make too much of a fuss. The room looked clean otherwise, but if you want to keep the rooms filled, you're definitely going to have to pay closer attention to small details such as these. The staff was pleasant, but these little things can big issues in the long run.
Travel to this area to see family often. Always have a pleasant stay at Doubletree. The staff is warm and friendly.
Large space; amazed there were no main stairwells just fire ones. Would have taken the stairs to our floor if it was a possibility.
Good location. Staff was pleasant. It was located right across from a mall. :-)
Everything, room size, cleanliness, location, price, food, and friendliness ......excellent!!!
I like the open atrium set up, and the facility itself was very nice. I loved that the rooms had a sitting area (which I know is custom for Double Trees)
We booked a room with 2 double beds. Hotel blamed Orbitz and told us we could have a king and sofa couch. It was my son's birthday, so whatever. There was a bar mitzvah in the hotel that night (congrats to the young man) which is great, but not when the hall is directly below your room, goes until 10:30 or later and you have a 6 and 8 year old trying to sleep. The party wasn't even the loudest thing there. Up until 11 pm something were unattended kids running up and down the hall. Eventually, it seems security stopped them. He personally told me "it gets wild here on Saturdays." Great... The pool was what my sons were most excited for. The pool room was colder than the hallway outside of it. Chlorine burnt your eyes just walking in the room. The water was murky with how much was in it. Not murky enough to stop us from finding multiple hair extension bits in the pool, which I had to net out myself. We didn't stay in too long. Overall, it was quite a letdown and I wouldn't recommend it.
It's very luxurious although such a big hotel after a long day out it was a long walk from parking up to my room; and the atrium layout can get a little noisy.
Breakfast was not free! When I found the place online it said, "Free hot breakfast".
DoubleTree Suites by Hilton Philadelphia West places you within a 15-minute stroll of popular sights such as Plymouth Meeting Mall and LEGOLAND® Discovery Center Philadelphia. This 3.5-star hotel has 253 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.
The 253 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Free weekday newspapers, free local calls, and hair dryers are other standard amenities.
At DoubleTree Suites by Hilton Philadelphia West, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-out.
Bedroom suites are affordable. The room was dusty; edges of the carpet we’re full of dust and dirt, and window sills were also dusty. During this time of covid, it did not feel things were wiped down as they should be.
Thank you for you review. We are sorry that you did not enjoy your visit as much as we hoped. We hope that you will come see us again and give us another chance.
I didn’t liked the staff, I felt very unwelcome...
Thank you for your review. I am really sorry that you did not enjoy your time with us and that the staff were not more welcoming. Thank you for making me aware. We hope that you will come give us another chance some time.
Plenty of free parking, located close to key trip destinations, very pleasant staff
Thank you for your comments! We look forward to seeing you again!
Thank you for your review. I am really sorry we did not do more to ensure you had a better stay. We hope that you will come give us another chance some time.
My Bed was tired and worn out. Actually the whole room was tired.
Thank you for your comments. We are very sorry that you did not enjoy your visit and that the room and bed were not to your liking. We hope that you will consider giving us another chance some time.
What I liked about this property, was that the room was bigger than I expected and that it was really private. What I didn't like, was that the restroom toilet was soiled inside and the sink which wasn't that clean, kept leaking around the handle, whenever I turned the water on. The tub had a slow drain, which meant that there was water accumulating in the tub as I showered. I didn't expect that from a hotel such as this one. And lastly, the bed skirts around the beds, were half-tucked, leaving the other half hanging. The beds also didn't have fitted sheets on them... only flat sheets. I'm not much of a complainer, which is why I didn't make too much of a fuss. The room looked clean otherwise, but if you want to keep the rooms filled, you're definitely going to have to pay closer attention to small details such as these. The staff was pleasant, but these little things can big issues in the long run.
Thank you for your review. I am really sorry about the shortcomings in your guest room. Thank you for making us aware so we can correct them. We hope that you will come see us again soon.
Travel to this area to see family often. Always have a pleasant stay at Doubletree. The staff is warm and friendly.
Thank you for your great review. We are very glad that you enjoyed your stay so much and we hope that you will come see us again.
Thank you for your review. We are glad that you enjoyed your visit. We hope that you will come back and see us again.
Large space; amazed there were no main stairwells just fire ones. Would have taken the stairs to our floor if it was a possibility.
Thank you for your great review! We are really glad that you enjoyed everything so much. We hope that you will come see us again.
Thank you for your great review! We are really glad that you enjoyed your stay so much and we hope that you will come see us again soon.