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Is the room had a drip from the Fire sprinkler head with a wet spot on the floor, The wallpaper was peeling in the bathroom, The furniture was marred, However they were sold out. Beautiful exterior and grounds, But the room did not cut it.
The property and the room was disgusting
The staff was very nice and professional. The facility itself was very run down and outdated. We had to ask for towels. There were no COVID cleanliness precautions.
We loved the receptionist that checked us in! She was outgoing, very kid friendly & made sure we had everything we needed.
I was pleased with my stay from the look of the hotel to the staff. Rooms are very spacious love the speparate living area from the bedroom. Warm cookie at check in was delicious. The staff greeted/acknowledged you every time you leave or enter. A special shout out to Sonya who made sure my daughter was able to finish her zoom class in our room with late check out. I would definitely visit again.
Restaurant is under renovation and closed...Also, no room service
Bedroom suites are affordable. The room was dusty; edges of the carpet we’re full of dust and dirt, and window sills were also dusty. During this time of covid, it did not feel things were wiped down as they should be.
I didn’t liked the staff, I felt very unwelcome...
Plenty of free parking, located close to key trip destinations, very pleasant staff
My Bed was tired and worn out. Actually the whole room was tired.
What I liked about this property, was that the room was bigger than I expected and that it was really private. What I didn't like, was that the restroom toilet was soiled inside and the sink which wasn't that clean, kept leaking around the handle, whenever I turned the water on. The tub had a slow drain, which meant that there was water accumulating in the tub as I showered. I didn't expect that from a hotel such as this one. And lastly, the bed skirts around the beds, were half-tucked, leaving the other half hanging. The beds also didn't have fitted sheets on them... only flat sheets. I'm not much of a complainer, which is why I didn't make too much of a fuss. The room looked clean otherwise, but if you want to keep the rooms filled, you're definitely going to have to pay closer attention to small details such as these. The staff was pleasant, but these little things can big issues in the long run.
Travel to this area to see family often. Always have a pleasant stay at Doubletree. The staff is warm and friendly.
Large space; amazed there were no main stairwells just fire ones. Would have taken the stairs to our floor if it was a possibility.
DoubleTree Suites by Hilton Hotel Philadelphia West places you within a 15-minute stroll of popular sights such as Plymouth Meeting Mall and LEGOLAND® Discovery Center. This 4-star hotel has 253 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
In addition to a restaurant that serves breakfast and lunch, you can also enjoy a drink at the bar. Start each morning with to-go breakfast, available for a fee from 7:00 AM to 10:30 AM.
The 253 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Free local calls, hair dryers, and laptop-compatible safes are other standard amenities. Housekeeping is available on request.
At DoubleTree Suites by Hilton Hotel Philadelphia West, guests enjoy an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
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Is the room had a drip from the Fire sprinkler head with a wet spot on the floor, The wallpaper was peeling in the bathroom, The furniture was marred, However they were sold out. Beautiful exterior and grounds, But the room did not cut it.
Thank you for your feedback on your suite. We appreciate the information so we can correct it. We hope you will come see us again.
The property and the room was disgusting
Thank you for your review. We’re very sorry that you had such an unpleasant experience.
The staff was very nice and professional. The facility itself was very run down and outdated. We had to ask for towels. There were no COVID cleanliness precautions.
Thank you for your review. We are glad that the staff took such good care of you. We agree that the hotel needs an update. We are hopefully working on that early next year. We hope that you will come see us after it’s completed
We loved the receptionist that checked us in! She was outgoing, very kid friendly & made sure we had everything we needed.
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again soon.
I was pleased with my stay from the look of the hotel to the staff. Rooms are very spacious love the speparate living area from the bedroom. Warm cookie at check in was delicious. The staff greeted/acknowledged you every time you leave or enter. A special shout out to Sonya who made sure my daughter was able to finish her zoom class in our room with late check out. I would definitely visit again.
Thank you for your excellent review! We are so glad that you enjoyed your time with us and that Sonya took such great care of you. We hope to see you again soon
Restaurant is under renovation and closed...Also, no room service
Thank you for your review! While room service and the dining room is closed, we do have our atrium bar open for breakfast and dinner. We hope that next time you come you will be able to enjoy that!
Thanks for staying with us. We appreciate your feedback!
Thank you for your great review! We are really glad that you enjoyed your stay so much and we hope that you will come see us again soon.
Bedroom suites are affordable. The room was dusty; edges of the carpet we’re full of dust and dirt, and window sills were also dusty. During this time of covid, it did not feel things were wiped down as they should be.
Thank you for you review. We are sorry that you did not enjoy your visit as much as we hoped. We hope that you will come see us again and give us another chance.
Thank you so much for your excellent review! We’re so glad that you enjoyed your visit so much and we hope that you will come see us again soon.