The rooms were clean but the breakfast was really bad muffins and granola bars
Everything was in poor taste - smelly rooms, dirty bed linens, filthy carpeting throughout the entire hotel. They told us it was smoke free but there was cigarette odor everywhere. Don’t let the pictureS on the website mislead you.
It's nice that it is in the center of everything. However, the sheets were dirty, the hallways reeked of weed and cigarettes. We had no garbage can parking is over priced, charging every time you leave the parking lot.
Bare bones rough locationmaid was kinda rude. The elevator was supersl ow
everything was ok, front desk was very helpful,,, breakfast was ok
It was very clean. comfortable beds and a delicious breakfast.
The room felt stuffy and humid. The water cooler in the lobby was empty in the morning, and the tap water did not taste good. We asked numerous times to have the water cooler refilled and no one helped.
Self parking lot was expensive and far and valet parking was expensive. Room was on top floor and only one elevator has access to that floor. Needs updates.
Very disappointing about their “parking situation”! They DO NOT have their own parking lot at hotel, you actually have to park 2-3 blocks away in public lot plus you have to pay for that parking. I was not aware of this when booking the room...once I booked the room then the hotel sends me an email explaining the parking situation. And the way I booked my room I could not cancel without loosing my money. I will definitely searching other hotels for my next visit to Philadelphia.
2nd time staying. Perfect romp room. Would shag again
This was a very clean and well kept hotel. The staff was accommodating and friendly. The beds were worn and double beds not queen
The staff was great, and the breakfast was well stocked with lots of options, and the main entry was clean and spacious. The rooms were a bit claustrophobic, and oddly configured. Ours did not have an external window, but instead a 'fake' window that opened up onto a hall that seemed to go nowhere (and was primarily there so the air conditioner could circulate air?). I think a lot of the rooms face an interior wall. Not a bad place to stay if you plan to be out in the city most of your visit, decent location.
There was a chair in my room that had a stain on the seat. The chair should be cleaned or removed. Breakfast napkins were not available until after I had finished eating.
The Wifi didn’t work at all. The front desk couldn’t help me with that, so I had to exhaust my data plan. Also, I missed breakfast since it was served in Labor Day only until 9:30, while on weekends it is suppose to be served until 10.
It's bad enough that breakfast is horrible, but then they run out of food well before 10, the staff was useless, the bathroom looked to have mold and mildew, and then the cleaning staff did not clean our room. I would not recommend this place at all.
Located in Center City, Best Western Plus Philadelphia Convention Center Hotel is within a 10-minute walk of popular sights such as Pennsylvania Convention Center and Reading Terminal Market. Each of the 107 rooms at this hotel includes a refrigerator, a coffee maker, and a flat-screen TV.
Best Western Plus Philadelphia Convention Center Hotel's 107 individually decorated rooms provide refrigerators, coffee makers, and safes. 39-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Ironing boards and desks are other standard amenities. Housekeeping is available once per stay.
At Best Western Plus Philadelphia Convention Center Hotel, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a computer station, express check-out, and a water dispenser.
The rooms were clean but the breakfast was really bad muffins and granola bars
Thank you for staying with us and taking the time to rate your experience!
We appreciate your patronage but it looks as if your experience wasn't up to your standards. If you would like to give specific feedback that could help us improve, please do not hesitate to contact Alonzo or Patrick at the hotel directly. Thank you!
Everything was in poor taste - smelly rooms, dirty bed linens, filthy carpeting throughout the entire hotel. They told us it was smoke free but there was cigarette odor everywhere. Don’t let the pictureS on the website mislead you.
It's nice that it is in the center of everything. However, the sheets were dirty, the hallways reeked of weed and cigarettes. We had no garbage can parking is over priced, charging every time you leave the parking lot.
Bare bones rough locationmaid was kinda rude. The elevator was supersl ow
everything was ok, front desk was very helpful,,, breakfast was ok
Good Day. We thank you for completing the survey. We appreciate the kind words, as well. We welcome you back when staying and visiting Philadelphia. May all your travels be happy ones. -Patrick and the Best Western Plus Team
It was very clean. comfortable beds and a delicious breakfast.
Good Day. Thank you for taking the time in completing the survey. We appreciate your kind feedback about your visit to our modest hotel. We look forward to your next visit with us. -Patrick and the Best Western Plus Team
Thank you for staying and taking the time to leave feedback about your experience. We will look into our options of what is offered in the grab and go breakfast bags.