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DoubleTree by Hilton Philadelphia Center City

3.5 out of 5.0

Recent guest reviews

Stayed in room 1608. The elevator cables behind my room made the room sound like a freight train all night long. I got absolutely no sleep whatsoever. I complained to the manager and they told me that they can't give me a refund because I went through Orbitz but offered me another free night stay that expires in one year. The manager was very standoffish and uncaring. Never apologized. Would never stay at this hotel. The free warm gooey chocolate chip cookie isn't enough!

Disappointed in check-in process, unable to accommodate requests, esp. because of orbitz reservation rather than through hotel website. Experience after check-in, very good. Friendly staff, NY party favors,. Limit outside visitors during parade to purchased wristbands to keep lobby crowds to a manageable size.

Great location on Broad St. w/friendly and accommodating staff. Will definitely return!!

Staff was incredibly courteous and helpful. Location is perfect.

Everything was great. Would recomend it as a family hotel. Close to points of interests.

I had a very good experience at the hotel. The staff was very helpful, the location was good, near restaurants and theatres and transportation.

Great location on Avenue of the Arts. Large room and friendly staff.

Very friendly staff, ideal location to walk to tourist sites nearby, several food options nearby. Room was great overall, but remote control to turn TV on didn't work. Called maintenance to replace it. Bathtub was slow to drain after shower, taking 15 minutes to drain. Minor glitches in an otherwise excellent stay.

The front desk was very helpful and let us check into our room earlier than 4pm. Beautiful view of center city! The staff was wonderful!

Was in town for only a couple of days but found this hotel to be a great value. The staff were very helpful and the room was large and well appointed. I would stay here again and would recommend this hotel to the reader.

Only complaint is the room had spider webs in the window ledge area, big enough to tell the area was neglected for awhile. Floor wasn't vacuumed very well. After 1st day they seemed to clean the room better than when we checked in. Other than the cleanliness which wasn't horrible, I just didn't expect to see spider webs. The hotel it self overall is nice and I would stay there again.

Been attending an annual event at the Doubletree for five years now. It's affordable, nice, friendly staff, and in a great spot in the heart of Center City. I look forward to staying there every year.

The location is great. We were in the middle of the city. We did a lot of walking. Staff was great and friendly. Hotel was very clean. The pool was ok, very small no hot tub but we did not go there for the pool. The view out the room was awesome! It felt like we had a corner room. Loved the hotel and would definitely would stay at a Hilton again!

Room was very clean. Highly recommend allergy free room. Great view.

Perfect location for theaters, shopping and sight seeing.

Highly recommend for the price & location. Staff was friendly. Room was nice and spacious with all expected amenities (fridge, iron, coffee pot, hair dryer). Philly is a very walkable city unless you're going to the sports complex as we were.

Nice hotel close to about everything. Had a nice time. The room could have been a little cleaner. There was an old banana peel under the desk but other then that our stay was great. Would definitely go back.

A very comfortable hotel My only complaint was that they supplied toiletries for one in a double room. This was quickly corrected.within a block of theaters and the symphony.

The walls are paper thin, not enough towels, not enough soap. The staff was great.

Great location. Walking distance to Ave of Arts, City Center, Rittenhouse. Pretty lobby, spacious and clean rooms. Will stay again next trip to Philly.

237 S. Broad St. Philadelphia PA

Hotel highlights

  • Walking distance to Reading Terminal Market
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Center City within a short walk of Reading Terminal Market, DoubleTree by Hilton Philadelphia Center City is within a mile (2 km) of other popular sights such as Liberty Bell Center. This 3.5-star hotel has 481 guestrooms and offers conveniences like a restaurant, an indoor pool, and a fitness center. It's in central Philadelphia and also close to Independence Hall and Ben Franklin National Memorial.


Dining

In addition to a restaurant that serves breakfast, there's also a lobby lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All 481 air-conditioned rooms provide coffee makers, safes, and phones. Guests can enjoy cable TV and stay connected with WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

DoubleTree by Hilton Philadelphia Center City features an indoor pool, a fitness center, and conference space. Valet parking is offered for USD 42 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, express check-out, and a gift shop.

Guest reviews for DoubleTree by Hilton Philadelphia Center City

Everyone (29) Couples (81) Business (36) Family (39) Other (29) Friends (30)
2

room next to elevator

Everyone

Stayed in room 1608. The elevator cables behind my room made the room sound like a freight train all night long. I got absolutely no sleep whatsoever. I complained to the manager and they told me that they can't give me a refund because I went through Orbitz but offered me another free night stay that expires in one year. The manager was very standoffish and uncaring. Never apologized. Would never stay at this hotel. The free warm gooey chocolate chip cookie isn't enough!

By on Feb 9, 2018

4

new year's festivities!

Everyone

Disappointed in check-in process, unable to accommodate requests, esp. because of orbitz reservation rather than through hotel website. Experience after check-in, very good. Friendly staff, NY party favors,. Limit outside visitors during parade to purchased wristbands to keep lobby crowds to a manageable size.

By , from massachusetts on Jan 3, 2018

Review comment responded on Jan 7, 2018

Thank you for your feedback. I'm sorry that we were not permitted to alter the reservation you made through Orbitz. The wristband process that we implemented was put in place and enforced for that very reason. We appreciate your visit.

4

great location and service

Everyone

Great location on Broad St. w/friendly and accommodating staff. Will definitely return!!

By , from Lancaster, PA on Jan 2, 2018

Review comment responded on Feb 2, 2018

Thank you for visiting. Happy New Year!

4
Everyone

Staff was incredibly courteous and helpful. Location is perfect.

By on Dec 26, 2017

Review comment responded on Dec 27, 2017

We appreciate your feedback and hope that you'll stay with us again in the not too distant future!

5
Everyone

Everything was great. Would recomend it as a family hotel. Close to points of interests.

By on Dec 5, 2017

Review comment responded on Dec 7, 2017

Thank you for choosing to stay with here in the heart of Philadelphia!

5

doubletree, philly

Everyone

I had a very good experience at the hotel. The staff was very helpful, the location was good, near restaurants and theatres and transportation.

By , from Detroit, MI on Nov 1, 2017

Review comment responded on Nov 3, 2017

Thank you for choosing to stay with us here in Philadelphia!

5

great for kimmel center events

Everyone

Great location on Avenue of the Arts. Large room and friendly staff.

By , from Bucks County on Oct 3, 2017

Review comment responded on Oct 6, 2017

Thank you for visiting us in Philadelphia!

4

friendly staff, great room but couple of glitches

Everyone

Very friendly staff, ideal location to walk to tourist sites nearby, several food options nearby. Room was great overall, but remote control to turn TV on didn't work. Called maintenance to replace it. Bathtub was slow to drain after shower, taking 15 minutes to drain. Minor glitches in an otherwise excellent stay.

By , from Costa Mesa, CA on Sep 4, 2017

Review comment responded on Sep 18, 2017

Thank you for visiting us in Philadelphia!

5

nice location

Everyone

The front desk was very helpful and let us check into our room earlier than 4pm. Beautiful view of center city! The staff was wonderful!

By on Aug 23, 2017

Review comment responded on Aug 28, 2017

Thank you for visiting us in Philadelphia!

5

incredibly quiet center city hotel

Everyone

Was in town for only a couple of days but found this hotel to be a great value. The staff were very helpful and the room was large and well appointed. I would stay here again and would recommend this hotel to the reader.

By , from Minneapolis, MN on Aug 23, 2017

Review comment responded on Aug 28, 2017

Thank you for visiting us in Philadelphia!