The room was clean sheets were clean pillows were clean have no issues at all with cleanliness of the room. 1970s style dresser was haunted three of the six drawers on it would not stay shut and made it very inconvenient to walk around. I wanted to duck tape them shut but my wife wouldn’t let me. Tried hanging a towel in the bathroom and the rack fell off the wall. For your money you get a room and absolutely nothing else realize I’m in downtown Philadelphia. However, if you wanted a free cuppa coffee you had to make it in your room and even then I had to call and ask for more coffee to be delivered to my room and they brought me enough for 2 cups. A room service cart sat outside of a customers room for more than 24 hours before anybody eventually picked it up all of the luggage carts were stored in a closet, and it was impossible to get one had to carry all of our luggage from our room to the lobby and over to the parking garage both involving lengthy elevator time. Had to go from floor to floor to floor to find a working ice machine eventually one of the counter people reluctantly got us some ice and we did eventually find one working ice machine on the 10th floor. I have stayed in much nicer hotels for $79 a night.
The location of this property was right in all the action. Walkable to most tourist sites. The staff could have been a little more friendly since they are in the hospitality business (the way the gentleman checked me in, he would speak as though I should already know everything about parking and the facility). The room itself was a great corner room with the view of Broad St. Would recommend for any type of travel.
Disgusting lobby with homeless and transienrs. 1 desk clerk at rush hour. Tip greedy staff who are unhelpful. Homeless living in farage. Cockrosches
This hotel is very outdated and there was an issue with the toilet as well as the vents being dirty
We had cockroaches and other little bugs in the bathroom. The bathroom did not seem clean at all. Was disappointed for the price what it was.
Thanks
This was my third time staying here when visiting my family in the Philly area. The location is superb if you want to do fun stuff in Philly like see sights and go out to eat. The staff are super welcoming and helpful. Some guestrooms are starting to show some wear and tear. It's nothing major, and the rooms are very clean but you may notice it.
Very nice hotel but the vanity under the sink was damaged when I arrived. Staff came the next day to fix it. Very friendly staff
Great location. Dated property, but if you’re looking for convenience and not luxury, it’s a good find.
Nice downtown location.
I love the beds, very comfy. The location is great for walking to the surrounding are.
Was a good stay for the two days I was there.
Early check in available at 11AM.
Located in Center City, DoubleTree by Hilton Philadelphia Center City is a leisurely stroll from popular sights such as Rittenhouse Square and Pennsylvania Convention Center. This 4-star hotel has 481 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.
For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a bite to eat at the onsite restaurant or coffee shop/cafe.
32-inch TVs come with cable channels, and guests can stay connected with WiFi. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Guests staying at DoubleTree by Hilton Philadelphia Center City enjoy an indoor pool, a 24-hour gym, and WiFi in public areas. Self parking is available for USD 35 per night. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and express check-out.
The room was clean sheets were clean pillows were clean have no issues at all with cleanliness of the room. 1970s style dresser was haunted three of the six drawers on it would not stay shut and made it very inconvenient to walk around. I wanted to duck tape them shut but my wife wouldn’t let me. Tried hanging a towel in the bathroom and the rack fell off the wall. For your money you get a room and absolutely nothing else realize I’m in downtown Philadelphia. However, if you wanted a free cuppa coffee you had to make it in your room and even then I had to call and ask for more coffee to be delivered to my room and they brought me enough for 2 cups. A room service cart sat outside of a customers room for more than 24 hours before anybody eventually picked it up all of the luggage carts were stored in a closet, and it was impossible to get one had to carry all of our luggage from our room to the lobby and over to the parking garage both involving lengthy elevator time. Had to go from floor to floor to floor to find a working ice machine eventually one of the counter people reluctantly got us some ice and we did eventually find one working ice machine on the 10th floor. I have stayed in much nicer hotels for $79 a night.
The location of this property was right in all the action. Walkable to most tourist sites. The staff could have been a little more friendly since they are in the hospitality business (the way the gentleman checked me in, he would speak as though I should already know everything about parking and the facility). The room itself was a great corner room with the view of Broad St. Would recommend for any type of travel.
Dear Julianne,Thank you for choosing DoubleTree by Hilton Philadelphia Center City, for your recent stay. It's great to hear you enjoyed so much of what our hotel has to offer, including our wonderful accommodations and perfect location in the middle of all the action! We appreciate you taking the time to leave such a thoughtful review, and it would be our pleasure to have you stay with us again in the future.Sincerely,Jim Salvo,General Manager
Disgusting lobby with homeless and transienrs. 1 desk clerk at rush hour. Tip greedy staff who are unhelpful. Homeless living in farage. Cockrosches
Dear Richard,Thank you for taking a moment to let us know about your experience. Please know that safety is our highest priority, and you are always welcome to bring any concerns to our team so we can promptly address them. Rest assured, we are looking into your concerns, and we wish you safe travels on the road ahead.Sincerely,Jim Salvo,General Manager
This hotel is very outdated and there was an issue with the toilet as well as the vents being dirty
Dear Jamie,Thank you for taking the time to share your experience staying with us. It is disappointing to hear that your room did not meet your expectations and we apologize. Please know we will be working with our team to address the issues you have mentioned and we hope you will allow us another opportunity to host you in the future. Sincerely,Jim Salvo,General Manager
We had cockroaches and other little bugs in the bathroom. The bathroom did not seem clean at all. Was disappointed for the price what it was.
Dear Clair,Thank you for sharing feedback about your recent stay at our hotel. We're sorry you were disappointed with our accommodations. While not a typical occurrence for our guests, your comments are essential as we continually work to improve our facility. The encounter you had with pests is uncommon, and our team will work to determine the cause. Given another opportunity, we hope we could host you for the experience you expected.Sincerely,Jim Salvo,General Manager
Thanks
Dear Mark,While our clean accommodations were suitable for your travels, it appears you were not a fan of your overall experience. Please know that our team will discuss your feedback to ensure that we are providing an exceptional stay. We welcome another chance to impress you in the future. Sincerely,Jim Salvo,General Manager