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Sheraton Sonoma Wine Country Petaluma

3.5 star property
Riverfront hotel with a marina and a fitness center

Choose dates to view prices

Photo gallery for Sheraton Sonoma Wine Country Petaluma

Exterior
Meeting facility
Front of property
Outdoor pool
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Pool

Explore the area

View in a map
745 Baywood Dr, Petaluma, CA, 94954
  • Place, Shollenberger Park
    ‪14 min walk‬
  • Place, Petaluma Arts Center
    ‪3 min drive‬
  • Place, Bernstein Institute
    ‪4 min drive‬
  • Airport, Santa Rosa, CA (STS-Sonoma County)
    ‪27 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Corner

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

  • 358 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

9.0 out of 10
Wonderful
(64 reviews)
  • 358 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(19 reviews)
  • 358 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Marina View

Executive Suite, 1 King Bed with Sofa bed, Marina View | Living room | LCD TV, pay movies

Executive Suite, 1 King Bed with Sofa bed, Marina View

  • 703 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 2 Queen Beds

  • 358 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • 410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Marina View

Suite, 1 King Bed with Sofa bed, Marina View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed, Marina View

  • 569 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Marina View

Deluxe Room, 1 King Bed, Marina View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Marina View

8.6 out of 10
Excellent
(7 reviews)
  • 358 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Marina View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Marina View

8.8 out of 10
Excellent
(3 reviews)
  • 358 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 413 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds, Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Corner (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Corner (Mobility Accessible, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Room, 2 Queen Beds (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed with Sofa bed, Patio, Corner

Superior Room, 1 King Bed with Sofa bed, Patio, Corner | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed with Sofa bed, Patio, Corner

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Patio, Marina View

Deluxe Room, 2 Queen Beds, Patio, Marina View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Patio, Marina View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Patio, Marina View

Deluxe Room, 1 King Bed, Patio, Marina View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Patio, Marina View

8.0 out of 10
Very good
(1 review)
  • Marina view
  • Sleeps 2
  • 1 King Bed

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Hampton Inn Petaluma, CA

Petaluma
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 851 reviews
$102 nightly
The price is $116
Dec 21 - Dec 22
Total with taxes and fees
Hampton Inn Petaluma, CA

About the neighborhood

Petaluma

Within a short walk of Shollenberger Park, Sheraton Sonoma Wine Country Petaluma is within 2 miles (3 km) of Adobe Road Winery. This 184-room, 3.5-star hotel welcomes guests with conveniences like a marina, an outdoor pool, and free in-room WiFi.

What's nearby

  • Shollenberger Park - 14 min walk - 0.8 miles
  • Petaluma Arts Center - 3 min drive - 1.1 miles
  • Bernstein Institute - 4 min drive - 1.4 miles
  • Adobe Road Winery - 4 min drive - 1.6 miles
  • The Petaluma Historical Library & Museum - 4 min drive - 1.6 miles

Getting around

  • Santa Rosa Station - 20 min drive
  • San Francisco Intl. Airport (SFO) - 75 min drive

Restaurants

  • ‪In-N-Out Burger - ‬10 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Banh Mi Zon - ‬14 min walk
  • ‪Starbucks - ‬18 min walk
  • ‪Pub Republic - ‬18 min walk

About this property

Sheraton Sonoma Wine Country Petaluma

Riverfront hotel with a marina and a fitness center
At Sheraton Sonoma Wine Country Petaluma, guests enjoy a marina, an outdoor pool, and a gym. Self parking is offered for USD 15.00 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a conference center.
LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tolay

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business center
  • Conference center (16,082 square feet of space)

Outdoors

  • Marina
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 25 2025 to November 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75.00 per accommodation, per stay
  • Dogs only
  • 1 total (65 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 15 to 30 per person
  • Uncovered self parking fee: USD 15.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Sonoma
Sheraton Sonoma County Petaluma
Sheraton Sonoma County Petaluma Hotel
Sheraton Sonoma Hotel Petaluma County
Sonoma Sheraton
Petaluma Sheraton
Sheraton Petaluma
Sheraton Sonoma County - Petaluma CA
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Sonoma Hotel
Sheraton Sonoma Wine Petaluma
Sheraton Sonoma County Petaluma
Sheraton Sonoma Wine Country Petaluma Hotel
Sheraton Sonoma Wine Country Petaluma Petaluma
Sheraton Sonoma Wine Country Petaluma Hotel Petaluma

Frequently asked questions

Is a free cancellation option available at Sheraton Sonoma Wine Country Petaluma?

Sheraton Sonoma Wine Country Petaluma offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton Sonoma Wine Country Petaluma?

As of Nov 27, 2025, prices found for a 1-night stay for 2 adults at Sheraton Sonoma Wine Country Petaluma on Dec 14, 2025 start from $108.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Sheraton Sonoma Wine Country Petaluma?

This hotel is located in Petaluma within a short 13-minute walk of Shollenberger Park. You'll also find Phoenix Theater and Petaluma Village Premium Outlets within a short drive.

Is there parking available at Sheraton Sonoma Wine Country Petaluma?

Yes, uncovered parking is offered for USD 15.00 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Sheraton Sonoma Wine Country Petaluma include a casino at the property?

No, Sheraton Sonoma Wine Country Petaluma doesn't have a casino.

Will I find an indoor pool at Sheraton Sonoma Wine Country Petaluma?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Note though that pool facilities will be unavailable from September 25 2025 until November 30 2025 (subject to change).

Is Sheraton Sonoma Wine Country Petaluma a good place to stay for couples?

This riverfront hotel offers plenty of amenities for couples including an outdoor pool, a bar, and a restaurant.

Does Sheraton Sonoma Wine Country Petaluma have a hot tub?

No, but this hotel does have a sauna.

Does Sheraton Sonoma Wine Country Petaluma have a restaurant that serves breakfast?

Yes, Sheraton Sonoma Wine Country Petaluma serves a full breakfast for a surcharge each morning at Tolay.

Does Sheraton Sonoma Wine Country Petaluma allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Sheraton Sonoma Wine Country Petaluma for a fee of USD 75.00 per accommodation, per stay.

Are there connecting rooms at Sheraton Sonoma Wine Country Petaluma?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Sheraton Sonoma Wine Country Petaluma?

The closest major airport to Sheraton Sonoma Wine Country Petaluma is Santa Rosa, CA (STS-Sonoma County), which is 24.7 mi away (27 minutes by car).

Can I book a room with a balcony at Sheraton Sonoma Wine Country Petaluma?

Yes, some guestrooms at this hotel offer either a balcony or a patio where guests can enjoy river or garden views.

Does Sheraton Sonoma Wine Country Petaluma have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Sheraton Sonoma Wine Country Petaluma.

Reviews

Sheraton Sonoma Wine Country Petaluma Reviews

8.4

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 510 out of 1004 reviews
Rating 8 - Good. 267 out of 1004 reviews
Rating 6 - Okay. 107 out of 1004 reviews
Rating 4 - Poor. 72 out of 1004 reviews
Rating 2 - Terrible. 48 out of 1004 reviews

Reviews

10/10 Excellent

William

Stayed 2 nights in Oct 2025

8/10 Good

Patrick

Stayed 1 night in Sep 2025

6/10 Okay

Hanif

Traveled with group, Traveled with family
Disliked: Staff & service, amenities
this hotel did not meet our expectation. very unhelpful staff, zero hospitality. untrained bar tender, terrible breakfast...totally disappointed
Stayed 2 nights in Aug 2025

8/10 Good

Albert

Stayed 2 nights in Jun 2025

8/10 Good

Albert

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
-1- The hotel has just performed a major renovation regarding the bar, breakfast and restaurant area - everything looks great. -2- All the carpeting in the hallway and in the room should be updated! -3- Very friendly staff from the receptionist to the waiter at the bar and restaurant - but the hotel is short with staffs, and there is only one server for the bar and restaurant. -4- The room are spacious and "reasonably" clean - However, the cleanliness definitively needs improvement. -5- Traveling and staying at the hotel is for business purposes only - so the location of the hotel is perfect
Stayed 1 night in Sep 2025

4/10 Poor

Marvin

Liked: Cleanliness
No menú to order room service and the restaurant closed at 10 no 11 my phone didn’t work to order room rooms service
Stayed 1 night in Aug 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Bonny

Liked: Cleanliness, staff & service, property conditions & facilities
it was a convenient location because we had to get to the San Francisco and Napa Valley… But there’s really not much around the hotel as far as options for dining or activities. You have about a 10 minute drive to downtown Petaluma for everything.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anderzon

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Daniel

Not so great stay

I was very disappointed that the pool and hot tub it’s not working.
Stayed 2 nights in Aug 2025

10/10 Excellent

Claudia R

Liked: Cleanliness, staff & service
No pool working 😣
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

gordon

Stayed 1 night in Aug 2025

6/10 Okay

Mary Ann

Traveled with family
Disliked: Amenities, property conditions & facilities
We booked this hotel so we could use the pool after checking in and getting on our bathing suits going to the pool a sign read that it was not open. Nobody at the front desk, alerted us. We would have checked out immediately and gone to another property. In the evening, we went down to use the fire pit. They said the fire pit was also in operable. So there are two major amenities that we could not use during our stay we are not very happy about that. And there was no refund or acknowledgment towards a refund to us. Food quality was marginal, the same breakfast was provided each morning no changes. We chose to dine elsewhere.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kilsis

Stayed 1 night in Aug 2025

2/10 Terrible

Ami Lyubov

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had to downgrade from the room we bought to a lower floor due to a condom wrapper we found on the floor. We’ve come home with rashes on all of us from the dirtiness of the sheets. Very disappointed. A complete waste of money.
Stayed 1 night in Aug 2025

8/10 Good

Dennis Allen

Liked: Cleanliness, property conditions & facilities
Nice, and clean. Safe area. The HMDI cable missing from my T, no TV for my stay. Front desk was notified, but maybe mix up with the technician? Not a big deal.
Stayed 2 nights in Aug 2025

4/10 Poor

Jennifer

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Pool closed!! 2 pieces of equipment in workout room working, advertised free breakfast - None! Closed snack room, understaffed, 45 min. check in
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2025

8/10 Good

Jarrod, Palm Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for the night. Tucked away, and quiet. Not a lot around so walk ability isn’t ideal. However would stay here again. Great staff!
Stayed 1 night in Aug 2025

4/10 Poor

Amelia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Unhappy customer

I made my reservation through Hotels.com specifically stating that this was a birthday celebration and I paid extra for a private balcony water view room. I called the hotel directly before we arrived to confirm that we received the room that I paid extra for. I also let them know on the phone that it was a special birthday celebration that we would be coming in from out of town. When we arrived, they informed me that they were not doing anything special for our birthday celebration, and that the room I paid extra for was given away. And that I would still be charged extra for the less extravagant room that no longer had a private balcony and shared a balcony with everyone on the first floor. I never stay at a Sheraton and will not be staying at the Sheraton again. The service was horrible and unacceptable.
Stayed 1 night in Aug 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Yuri, Del Mar

Liked: Cleanliness, staff & service, property conditions & facilities
The nice thing about this property is that there is a marina with boats behind the building and a trail to the river. A beautiful sunset from there. Nice rooms, too, and we enjoyed it. This was our second time, staying there.
Stayed 2 nights in Jul 2025

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