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Recent guest reviews

Proximity to entertainment venues and restaurants. Bar food and Restaurant food reasonably priced.

Everyone was nice room was clean and nice thank you

A very cool place to stay at. The staff are very friendly.

Wasn’t here long enough. Oh! Got in late from concert and house keeping was beating on our door 7:55. Not happy a bout that.

Loved old hotel building and location. Hated bedding and inability to get room cool.

We had to move rooms because the HVAC was not working properly. We normally stay in Marriott properties but chose this one for convenience. While it is an older hotel, it would be very hard to say anything without stating they have probably the best staff at many levels (reception, support, housekeeping, etc.) that we have met in hotels around the world.

Interesting building no longer being well maintained as it had been when it was Crowne Plaza. Clean. Nice staff. But broken bathroom tiles and trim in need of painting.

Check in was a breeze. Got a corner room overlooking the pool, and a highway on ramp and highway interchange. Higher would be better.

Beautiful and historic pensacolas old train station

They moved us twice and tried a third time but we just left. Old run down rooms, broken AC, paper thin walls. Just go elsewhere and save the headache

Great friendly staff, large hospitality room and good service.

It was clean and nice to stay very close to the area.

This hotel has it all! Very military friendly! Great service and cool bar inside! My room was amazing! I hope I get to go back and stay again sometime!

The property reminded me of a haunted house very out dated .

E Gregory Street Pensacola FL

Hotel highlights

  • Walking distance to Pensacola Civic Center and Saenger Theatre
  • Free WiFi and wired Internet in rooms and public areas
  • Bar/lounge
  • Outdoor pool

Located in Downtown, Pensacola Grand Hotel is adjacent to Pensacola Civic Center and within a 15-minute walk of popular sights like Saenger Theatre. This 3.5-star hotel has 210 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

At the end of the day, relax with a drink at the bar/lounge.


Rooms

The 210 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

At Pensacola Grand Hotel, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a microwave in a common area.

Room options

Grand Room, One King Bed

1 King Bed | Sleeps 2

Grand Room, Two Queen Beds, Executive Level

2 Queen Beds | Sleeps 4

Standard Room, One King Bed, Corner

1 King Bed | Sleeps 3

Standard Room, One King Bed, Accessible

1 King Bed | Sleeps 2

Guest reviews for Pensacola Grand Hotel

Everyone (47) Couples (13) Family (20)
4
Everyone

By on Sep 6, 2020

Review comment responded on Sep 21, 2020

Thank you for choosing to stay with us ! We hope that you will choose to stay at the Pensacola Grand Hotel when your travels lead you back to Pensacola . Warm Regards, Pensacola Grand Hotel

5
Partner Couples

Proximity to entertainment venues and restaurants. Bar food and Restaurant food reasonably priced.

By , from Shalimar, Fl on Mar 9, 2020

Review comment responded on Mar 18, 2020

We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

5
Family

Everyone was nice room was clean and nice thank you

By on Mar 6, 2020

Review comment responded on Mar 18, 2020

We are very pleased that you had a positive experience at the Pensacola Grand Hotel! We value your input and we hope you will choose us again when your travels bring you back to Pensacola!

5
Family Family

A very cool place to stay at. The staff are very friendly.

By , from Minnesota on Feb 25, 2020

Review comment responded on Feb 25, 2020

Thank you for your wonderful review and for taking the time to share your feedback with us at the Pensacola Grand Hotel. Our priority is customer service and we are ecstatic that we met that mark!! Kind folks like you make our job a pleasure.

5
Family

Wasn’t here long enough. Oh! Got in late from concert and house keeping was beating on our door 7:55. Not happy a bout that.

By on Feb 21, 2020

Review comment responded on Feb 25, 2020

We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet your expectations. We will certainly address the issue with housekeeping , to insure a similar issue(s) does not occur in the future. Thank you for your time.

5
Everyone

By on Feb 18, 2020

Review comment responded on Mar 14, 2020

Thank you for your staying with us !!! Hope your stay was enjoyable!!! We look forward to seeing you again soon!!! Kind Regards

4
Partner Couples

Loved old hotel building and location. Hated bedding and inability to get room cool.

By on Feb 3, 2020

Review comment responded on Feb 11, 2020

We appreciate you taking the time to leave us a review. We sincerely apologize that your experience did not meet expectations. We will certainly address the a/c issues and bedding issues to higher overseers , to insure a similar issue(s) does not occur in the future. Thank you for your time.

5
Family Family with small children

We had to move rooms because the HVAC was not working properly. We normally stay in Marriott properties but chose this one for convenience. While it is an older hotel, it would be very hard to say anything without stating they have probably the best staff at many levels (reception, support, housekeeping, etc.) that we have met in hotels around the world.

By on Jan 29, 2020

Review comment responded on Feb 10, 2020

We are very pleased that you had a positive experience at the Pensacola grand Hotel. We value you your input and we hope you will choose us again when your travels bring you back to Pensacola!

4
Partner Couples

Interesting building no longer being well maintained as it had been when it was Crowne Plaza. Clean. Nice staff. But broken bathroom tiles and trim in need of painting.

By on Jan 27, 2020

Review comment responded on Feb 18, 2020

We recognize your time is valuable and appreciate your feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority.On behalf of the entire team at Pensacola Grand Hotel, I sincerely apologize for falling short of not only meeting your expectations , but ours as well . Rest assured , the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a valued guest , we thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Pensacola !

5
Partner Couples

Check in was a breeze. Got a corner room overlooking the pool, and a highway on ramp and highway interchange. Higher would be better.

By on Jan 17, 2020

Review comment responded on Feb 10, 2020

We are very pleased that you had a positive experience at the Pensacola grand Hotel. We value you your input and we hope you will choose us again when your travels bring you back to Pensacola!

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