Bathroom water did not get fully hot. I was supposed to have a king bed and was only given a double.
Cleanliness very modern great experience would stay very time I’m in the area
No room available Horrible front desk customer service by Orion
Having fridge in room is always a plus for leftovers; room service was pretty quick and really good.
No heat in room... Theremostat looked nice but served no function.
Friendly staff, super clean room, check in was a beeze, breakfast was good too. Definitely recommend!
Way too overpriced for how little they offer in terms of service, comfort, and overall quality. Stayed here during the snowstorm that caused me to be stranded along with many others. Only redeeming quality is the front desk receptionist Khalil who really tried to go above and beyond to make everyone's night a little more comfortable.
I reserved a room with 2 double beds. What I got was one with just one double bed. I asked the front desk for a room not close to elevator. She gave me a room just next to elevator. I talked to them and finally got a room with one king bed but face building AC unit. It was terribly noisy. The breakfast (which is not free) was below average. One staff in café was unfriendly. I do not recommend this hotel to others. To Orbitz, you charge different rates for different rooms and the room is pre-paid, but there is no guarantee to get the room type reserved online when checking in.
Hotel was really nice and in a convenient location. Helpful staff and comfortable, clean room. No complaints at all.
Great hotel. About 45 mins from Downtown NYC. Its a cheaper alternative to Downtown NYC area hotels. It also a quiet and safe area, if you want to stay away from the city. Now, you might need a vehicle if you need to get to the heart of NYC. The room is clean, spacious but lacks a fridge. Breakfast might not be included, check your Orbitz reservation carefully. Good experience overall
The check in process was very easy. The time I was there, 3 weddings were taking place. The staff handled everyone checking in with ease. I had 3 rooms for 6 nights, 1 room for 2 nights, and 1 room for 1 night. All rooms were very nice with a comfy bed. The only thing I didn't like was that there were some people smoking in their rooms and that smoke filled the hallway. The front desk handled the situation wonderfully! If you are staying long like my family and I, you will need to request a microwave. Due to the full house capacity, we were only able to get 2 but since they were on the same floor, it was easy to share. I will definitely stay here my next trip to NJ!
Very comfortable. Overall lovely stay. Volume on tv was low, even at its max. Could barely hear it over the loud air conditioner in the room. But nice place anyway.
Soft bed, silent room. Nice staff. Tasty breakfast
I come to North Jersey often for work, and there really isn't a lot of decently priced hotels, but this is one I typically stay at. The room is big and other than the loud AC/Heating unit constantly going on and off, it has everything I need: good wifi, a pretty better than average gym, nice pool, good room service. Location stinks, but that's life when you are stuck off Highway 46. Right next to a mall if thats your thing, but if you are looking for a place to get a meal around 9:45 PM, you better be prepared to drive or eat McDonalds.
This was an excellent choice the reviews were very accurate. Good value for the money
The staff is professional and friendly. The only critique is a 4 star hotel has less amenities than a hotel with less stars, i.e., not all hotel rooms have refrigerators, etc.
One of the nicer hotels in the area. We stayed to attend a nearby wedding. The room and hotel were both nice. Staff was friendly. Would stay again if passing through.
Very nice hotel. Nice staff. Good location. Rooms clean
Located 2.3 mi (3.7 km) from Cricket Hill Brewing Co, DoubleTree by Hilton Fairfield Hotel & Suites is within a 5-minute drive of other popular attractions like Willowbrook Mall. This 204-room, 3.5-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Start your day off with continental breakfast, available for a fee.
All of DoubleTree by Hilton Fairfield Hotel & Suites's 204 soundproofed rooms provide sofa beds, microwaves, and refrigerators. Guests can expect 50-inch flat-screen TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are also available. Housekeeping is available on request.
At DoubleTree by Hilton Fairfield Hotel & Suites, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, free newspapers, and laundry facilities.
Bathroom water did not get fully hot. I was supposed to have a king bed and was only given a double.
Cleanliness very modern great experience would stay very time I’m in the area
No room available Horrible front desk customer service by Orion
We want to first and foremost apologize that you had difficulty in obtaining a room. I am also surprised that you had a bad experience with Orion, he is one of our best and we will definitely have that conversation. Thank you for letting us know how we are doing and we will work to continue improving in all areas thanks to guest like you.
Having fridge in room is always a plus for leftovers; room service was pretty quick and really good.
We pride our selves on not just fast, but friendly and good. We are always happy to hear that we succeeded. Please let us know when you are back for a visit.
No heat in room... Theremostat looked nice but served no function.
Friendly staff, super clean room, check in was a beeze, breakfast was good too. Definitely recommend!
Thanks for staying with us. We appreciate your feedback!
Way too overpriced for how little they offer in terms of service, comfort, and overall quality. Stayed here during the snowstorm that caused me to be stranded along with many others. Only redeeming quality is the front desk receptionist Khalil who really tried to go above and beyond to make everyone's night a little more comfortable.
Thank you for your feedback. We are in the process of renovation, and are doing our best to accommodate our guests.
I reserved a room with 2 double beds. What I got was one with just one double bed. I asked the front desk for a room not close to elevator. She gave me a room just next to elevator. I talked to them and finally got a room with one king bed but face building AC unit. It was terribly noisy. The breakfast (which is not free) was below average. One staff in café was unfriendly. I do not recommend this hotel to others. To Orbitz, you charge different rates for different rooms and the room is pre-paid, but there is no guarantee to get the room type reserved online when checking in.
We apologize for the inconveniences you faced during your stay with us. We strive hard to make every guest interaction of superior service. We will address these concerns with management. We hope to see you again.
Hotel was really nice and in a convenient location. Helpful staff and comfortable, clean room. No complaints at all.
Thank you for your candid feedback. We appreciate it very much and look forward to you staying with us again.
Thank you for taking the time to respond. We hope to see you again soon,.