6/10 Aceptable
Christine A.
28 may. 2025
Le gustó: Limpieza
Cute Apartment - Communication needs improvement
We booked this apt as part of our vacation. Looking forward to staying here to get some much needed relaxation, but very disappointed that there was very loud construction on that apt right outside the window, early every morning. This was NOT communicated by host and in fact the listing said it was in a "quiet courtyard". Communication with the host could use improvement since you have to set up a time for them to let you in. Our train time changed and we gave a day notice with several messages, but when we arrived, no one was there to let us in. We finally got a hold of the host by calling and waiting for someone to make it to us to let us in, while standing there in the street waiting with our luggage as it was getting darker. We also did have a little trouble the second night with the lock, which I understand can also be that it is different and an older building, but the host then had to result to insults in our communications. I did not appreciate that. Very unnecessary. Due to mainly the noise every morning we had to check out early and pay a lot extra to find somewhere else to stay last minute. We came to relax and that was impossible with the known construction that should have been communicated in the listing. I will say the host did accommodate partially, but only refunded half of what was originally promised. They simply said they "changed their mind". Cute and clean apt in nice area, but not happy with host/service/lack of transparency with loud construction.
Christine A.
Se hospedó 4 noches en mayo de 2025