Several issues during our stay. The facility was beautiful, the service was unkind, unhelpful, and unprofessional from the time of check in to check out. It was clear that the front desk staff does not want to be there and it shows. Additionally, there is not enough staff to check in / help guests efficiently. They should hire staff from the Disney Park that understand how to deliver Disney level of service. As a hotel operator in the US, I was appalled by the way I was talked to and treated. Very limited offerings for food and a lot of restrictions. Avoid if possible, don’t be lured by the photos, the service and time restrictions/early and late closures of the on-site offerings, risk ruining your stay as it did ours. 10/10 DO NOT RECOMMEND
If taking the Disney shuttle bus as we hoped, important to know, they stop running shuttles 12-5, creating additional challenges.