Papagayo Luxury Hotels

"What stands out about this resort is the comfort of the rooms and the serving staff. The rooms are quiet and comfortable. The staff are very attentive. These two main points offset the downsides to this resort. The plumbing is terrible. The toilet needed maintenance and, if not messed with every single time it’s used, it would continue to flush. We were lucky if the showers had any hot water, luke warm at BEST. 50% of the time there wasn’t enough pressure to properly shower and a couple times it was at a dribble. Front desk staff gave impression rooms may be ready early, but they purposely kept a pile of check-in papers for cleaned and ready rooms until 3pm, even though they were ready earlier (we arrived before 7am and had to sit around, waiting all morning and afternoon for a room). Instructions for resort were given in Spanish, even though they knew we were English speaking. Many things were not explained to us when checking in (free use of kayaks, refill areas for filtered water, maintenance being done on roof). The food is great, though the temp control could be better managed (one of us got severe food poisoning). Compared to other similar beachfront resorts in C.R., it’s laid-back, beautiful tree covered areas & smaller. It didn’t have live entertainment and one of the bars & more upscale restaurant are both closed even though advertised. Summary: serving staff made up for what was lacking, but this resort could use some major maintenance upgrades & entertainment. "

"Butler was useless, didn’t even see him food was very hit and miss"

"The property was very nice. Spa was great. Villa was amazing. Restaurants need help. Service is very slow and you have to get up from table to ask for things. Didn’t like that the pool Bar/Restaurant closed so early. Pools are also way too warm. "