Keys didn’t work, hotel staff seemed annoyed that my room keys didn’t work, not at all apologetic. The halls smelled like weed and mildew and the were literally 2 drops of blood in to toilet when I checked in. I was at another hotel, but had to stay an extra day on a business trip and all the Marriotts and Hilton’s were booked. This one was in the same general area so I thought “why not”. Mistake, never again. I didn’t check in until after midnight and had to be back up at 7am or would have left. The bed was clean.
I never did make it there. My niece booked the same hotel around the same time. She went ahead of me and when she got there and paid for her room, she checked the room out and immediately went to get a refund because of the uncleaniness of the hotel. She called me and told me to cancel my reservations because of the uncleanliness of it, I did. She also sent pictures. But, I was charged for one night on my credit card. So, I called front desk at the hotel to ask why I was being charged, she was very unprofessional in how she handled the situation. I said"thank you" after how rude she was in her explanation of the charge, but, she just hung the phone up in my face. I am looking for my refund in spite of how rude she was.
I liked the area,not quite on the water but close to all the attractions and easy to find. I didn't like that there was more than enough room for a small dining room table, but there was none. We had a suite with a small kitchen. No eating space,it made no sense whatsoever
The lady at the front desk was very rude and you could tell she didn't want to be there. I asked for a room with balcony and was told that they were sold out. My sister & brother was coming into town as well they hadn't booked a room yet. I tried to book it for them at the front desk but the lady at the front desk had such a bad attitude that I just went online and booked it AND GUESS WHAT? She gave them a balcony room 30 minutes after telling me they were all full. The hotel rooms was clean and everything but it's just the rude ass lady at the desk and they had the nerve to have her training someone else...
Property was under remodeling and definitely rooms are very outdated.
The furniture needs to be thrown out, it was filthy. We had to ask for a blanket to cover the couch. The floors were just as filthy as the furniture, we kept our shoes on the full time we were there. The lay-out of the suite was good and the bed was nice. Had the floor and furniture been cleaned the stay wouldn't have been too bad.
I like the location. need little more cleaning work.
The staff here is so friendly. My friend and I arrived 3 ours before actuall check in time after traveling all night and as son as our room was ready, which was around 1 they let us check in and get pur room. We very much appreciate that.
Room was dirty. Bed and couch covered in stains and smelled of mold and smoke
Overpriced. The elevator barely worked and was very slow. Also, there was no stopper in the bathroom lavatory.
The staff was very nice and breakfast was really good. However, the furniture in the rooms were very worn. Desk chair was super worn and couch was ripped with inner cushion showing. Mattress was also very creaky. For the price and newness of the hotel they need to update their furniture.
Would never recommend . By far the worst hotel I have ever stayed at and when I said something to the girl at the front she didn’t even apologize. She said that the hotel was going to be remodeled but due to the hurricane it hasn’t happened yet. I guess it’s ok to have a dirty room then
The hotel was dirty, the room was smelly and the furniture should be in the garbage dumpster. The couch was filthy and it sagged. The cabinets in kitchen and bath were scarred and had hardened spills on them. The chest of drawers was very cheap and the top of it lookedlike someone had used a hammer and chisel on it. The breakfast was horrible, even the danish was bad. For the size of hotel the dining room was teeny tiny. The maids were unhappy with openly hostile facial expressions. I have never stayed in a hotel where only one of the two beds were made up. The bed sheets were so old and rough they should be burned. It was difficult to find an available luggage cart. The carpets in hallways and the room were dirty snd looked as if they had not been cleaned for quite a while. Overall, this hotel is worse than terrible, it is disgusting. My opinion of Wyndam hotels has dropped from the highest of opinions to a level so low an ant could not crawl underneath!
Panama City Beach Sports Complex is within a mile (2 km) of Hawthorn Suites By Wyndham Panama City Beach, FL, and other popular attractions like WonderWorks are within a few miles (5 km). This 78-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
For a nice break, mingle with other guests at the free daily manager's reception.
The 78 rooms feature kitchenettes with refrigerators, microwaves, stovetops, and dishwashers. TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.
At Hawthorn Suites By Wyndham Panama City Beach, FL, guests have access to an outdoor pool, free WiFi in public areas, and a business center. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a computer station, express check-out, and laundry facilities.
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
Keys didn’t work, hotel staff seemed annoyed that my room keys didn’t work, not at all apologetic. The halls smelled like weed and mildew and the were literally 2 drops of blood in to toilet when I checked in. I was at another hotel, but had to stay an extra day on a business trip and all the Marriotts and Hilton’s were booked. This one was in the same general area so I thought “why not”. Mistake, never again. I didn’t check in until after midnight and had to be back up at 7am or would have left. The bed was clean.
Thank you for your valuable feedback. We’re so sorry you had a negative experience in our hotel, as your experience during your stay sincerely matters to us. We would love to have the opportunity to address your concerns. We appreciate you letting us know. Candid comments always help us do our job better.
I never did make it there. My niece booked the same hotel around the same time. She went ahead of me and when she got there and paid for her room, she checked the room out and immediately went to get a refund because of the uncleaniness of the hotel. She called me and told me to cancel my reservations because of the uncleanliness of it, I did. She also sent pictures. But, I was charged for one night on my credit card. So, I called front desk at the hotel to ask why I was being charged, she was very unprofessional in how she handled the situation. I said"thank you" after how rude she was in her explanation of the charge, but, she just hung the phone up in my face. I am looking for my refund in spite of how rude she was.
Thank you for your valuable feedback. We’re so sorry you had a negative experience in our hotel, as your experience during your stay sincerely matters to us. We would love to have the opportunity to address your concerns. We appreciate you letting us know. Candid comments always help us do our job better.
I liked the area,not quite on the water but close to all the attractions and easy to find. I didn't like that there was more than enough room for a small dining room table, but there was none. We had a suite with a small kitchen. No eating space,it made no sense whatsoever
Thank you so much for taking the time to review your stay with us. We would love to hear more about your stay and how we can improve to ensure you have a five-star experience at our hotel. If you would like to share additional feedback, please connect with us directly. Thank you again! We look forward to hearing from you and welcoming you back to our slice of paradise soon!
Thank you for taking the time to leave a review of your stay. We would love to hear more about your stay and how we could improve our guest experience. We hope to see you again soon.
The lady at the front desk was very rude and you could tell she didn't want to be there. I asked for a room with balcony and was told that they were sold out. My sister & brother was coming into town as well they hadn't booked a room yet. I tried to book it for them at the front desk but the lady at the front desk had such a bad attitude that I just went online and booked it AND GUESS WHAT? She gave them a balcony room 30 minutes after telling me they were all full. The hotel rooms was clean and everything but it's just the rude ass lady at the desk and they had the nerve to have her training someone else...
Property was under remodeling and definitely rooms are very outdated.
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,