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The Old Custom House

4.0 star property

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Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Bar (on property)
Interior entrance
Desk, iron/ironing board, free WiFi, bed sheets
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping

Explore the area

View in a map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Padstow Museum
    ‪2 min walk‬
  • Place, Cornwall Area of Outstanding Natural Beauty
    ‪2 min walk‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪38 min drive‬

Room options

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

8.8 out of 10
Excellent
(16 reviews)
  • Sea view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed
  • Free WiFi

View all photos for Double Room (Cosy)

Desk, iron/ironing board, free WiFi, bed sheets

Double Room (Cosy)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Suite

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Padstow

The Old Custom House places you next to Padstow Harbour and Padstow Museum. This 22-room, 4-star inn welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 2 min walk - 0.1 miles
  • Padstow Museum - 2 min walk - 0.1 miles
  • Cornwall Area of Outstanding Natural Beauty - 2 min walk - 0.1 miles
  • Prideaux Place - 8 min walk - 0.5 miles
  • St. Enodoc Golf Club - 9 min drive - 1.4 miles

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Old Custom House - ‬1 min drive
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪Fee's Food - ‬22 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪The Mariners - ‬17 min walk

About this property

The Old Custom House

The Old Custom House features free WiFi in public areas and a hair salon. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers and designer toiletries. Coffee makers, ironing boards, and desks are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from October 31 2026 to April 25 2027 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)
During renovations, the inn will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Are free cancellation options available at The Old Custom House?

The Old Custom House offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at The Old Custom House?

As of Jun 17, 2026, prices found for a 1-night stay for 2 adults at The Old Custom House on Jun 22, 2026 start from $213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around The Old Custom House?

This inn is located in Padstow, just steps from Padstow Harbour and Cornwall Area of Outstanding Natural Beauty, and within a short walk of Padstow Museum. You'll also find National Lobster Hatchery and Prideaux Place less than a mile away.

Will I be able to park at The Old Custom House?

No, there isn't parking available at the inn.

Does The Old Custom House feature a casino at the property?

No, The Old Custom House doesn't have a casino.

Will I find an indoor pool at The Old Custom House?

No, there is no indoor pool at this inn.

What will couples enjoy most about a stay at The Old Custom House?

Couples staying at this inn will appreciate amenities like a restaurant plus some guestrooms include a sea view and free WiFi.

Are there hot tubs at The Old Custom House?

No, there isn't a spa tub at this inn.

Does The Old Custom House have a restaurant that serves breakfast?

No, The Old Custom House doesn't have a restaurant that serves breakfast.

Will The Old Custom House allow pets to stay for free?

No, pets aren't allowed at The Old Custom House though service animals are welcome.

Are there connecting rooms at The Old Custom House?

No, there aren't connecting guestrooms at this inn.

How far is the airport from The Old Custom House?

The closest major airport to The Old Custom House is Newquay (NQY-Newquay Cornwall), which is 13 mi away (21 minutes by car).

Can I book a room with a balcony at The Old Custom House?

No, there aren't any guestrooms at The Old Custom House that offer a balcony.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 400 reviews
Rating 8 - Good. 116 out of 400 reviews
Rating 6 - Okay. 38 out of 400 reviews
Rating 4 - Poor. 15 out of 400 reviews
Rating 2 - Terrible. 5 out of 400 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, right on the heart of Padstow, parking is opposite £10 for 24 hours Would stay again, nice place for work, good WiFi as well
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Quaint heritage building with harbour view rooms - most lovely staff everywhere
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

GARY NIGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Location perfect, staff very friendly and efficient, breakfast excellent
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Alexandra

Great place to stay for the weekend
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Staff and room very good
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Albert

Liked: Amenities
Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Jennifer

Disliked: Property conditions & facilities
Good location but hotel is a bit tired
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a lovely short break
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, amenities
Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff and facilities were wonderful.
Stayed 1 night in Jan 2023
Verified

8/10 Good

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Jane

Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Melville

Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Martin

Liked: Amenities
Great pub right on the harbour.
Stayed 2 nights in Oct 2024