Ozarks Vacation Packages

We drove 6 hours. Rooms were not available hour early a noon and then at check in time at 1pm on 1/8/25. We finished our work in University and came back at 8pm. Room 116 was initially given but there was confusion at front desk, housekeeping and Manager. We were kept waiting 20 mins. After expressing disappointment, upstairs room close to elevator was given. Kids were running above our room till midnight. Should keep young kids downstairs. Snow around front of hotel and parking lots was not removed. It was chaos and poor customer service. Hope they improve.

Attentive front desk

Great stay great service

Check in took too long, had to wait. Given an unclean room first, then after we got our room, another couple showed up because they’d given our room to someone else

Very nice property.