Crowne Plaza Hotel Heythrop Park-Oxford4.0 out of 5.0
Recent guest reviews
Of all the reviews I have done on Tripadvisor over the years this one has proven to be one of the most challenging, with several good points but equally with several not-so-good points!! On the positive side . . . A lot of the staff were really nice, especially those in the front desk and in the bar. They were always cheerful and when we had a problem with the airco the front desk staff, and the Duty Manager that we also spoke to, went out of their way to try to sort things out for us very quickly and efficiently! Also on the positive side the location of the hotel and the facilities available are great - it is waaay in off the road and is set in rolling grounds, with a golf-course, spa and swimming pool, and is attached to a fabulous Manor next door. The hotel itself is also quite spacious, and there are plenty of areas where you can get away from the hustle of the bar or just get away from other people, and to have a quite drink with friends if you want to! On the negative side. . . . The room we stayed in was not big, by any means or by comparison with several other Crowne Plaza hotels we have stayed in, and although probably fine for an overnight, or possibly two nights at a pinch, I suspect that it would be quite claustrophobic and more than a little irritating for any period longer than that! On top of that the hotel has seen fit to screw shut the windows in the bedroom we were in (supposedly to make the airco work better!) but that means that there is no possibility to get fresh air into the room at all, which, when it gets hot, doesn't really help the overall stay/sleeping experience at all.!! Having mentioned some positive aspects of the staff, I'd have to say that I think that some of those serving meals in the function rooms could learn a lesson from some of their colleagues elsewhere in the hotel. They are obviously under great pressure to 'deliver' when catering for a crowd, but their 'table clearing routine' and almost robotic and cheerless manner really needs to be balanced with a view as to what is actually happening on the table itself and with the notion of providing a pleasant eating experience for guests, even if that is as a guest in a large group! For example, while we were there on several occasions side plates with bread were simply removed from tables without asking whether the person dining was finished with them, simply because of the seeming rush of the staff to clear up between courses! It may be hotel training and/or policy for dealing with large groups, and it may well work super-efficiently for the management of the mass catering, but several times people at tables I was at, or tables I was looking at, were left looking in bemusement at this example of 'service'! On the whole, if I could, I would probably award the hotel a 3.5 star rating, but certainly not more than that on the basis of our stay!
Seldom do I ever resort to awarding just two stars as I wouldn't want to mislead any readers, just because it wasn't our cup of tea doesn't mean others mightn't enjoy it?! After all this hotel is linked to the Heythrop Park Hotel one of the most stunning Hall Hotels I've seen set in acres of wonderful parkland. You could imagine the Hall being featured in Downton however it's resort partner the Crowne Plaza is a bit of a 60's/70's concrete bolt on.... The decor is pretty garish from reception to the bedroom corridors, our bedroom was spacious albeit with a pillar right smack bang in the middle, twin comfy Double Beds... The room needs more lighting, ladies do not like poor lighting.... Tea and coffee facilities, flat screen TV's, a Safe and small fridge our all welcome features. The Bathroom with walk in shower c/w rainwater shower was a really good size... Simple additions like a towel hook on the wall close to where you exit would make a big difference. Food wise I can only comment on the Breakfast which was extremely tasty! I often refer to 1/2 points as this would be a 2.5...
I had a trip with my friends. On arrival our room which was lovely had no aircon and after 3 hours we were eventually offered a cracked window and desk fan as there were no other available rooms. The next problem was at dinner, prebooked for 3 guests but when we arrived there was no table for us, the solution was 2 large round tables pushed together, but this would mean one was sitting very much out of the conversation! 2 bottles of wine were offered as compensation for the air con and the table. But when we came to settle the bill it hadn't been sorted so we were embarrassed by the waiter questioning our honesty. The next day at the spa, the massage definitely had a "conveyer belt" approach and quite impersonal, 2 staff members were good to us, the maintenance man trying to fix the air con and the pool attendant lady who was attentive and asked if we needed anything. Otherwise the service was not what I expect from a 4* hotel offering spa breaks, the little things make a difference in customer service
Near Chipping Norton, handy for Bicester Village outlet shopping and for the music festival held in the summer, not too far for trips into Oxford. A beautiful stately home but with a modern hotel added on. Not a golfer but the course looked in good condition. Health club with good pool. The executive rooms are very spacious (previous visit in a standard room suggests they are a lot smaller). Huge bed, plenty of wardrobe space, effective air conditioning, good powerful shower. Breakfast is comprehensive, our only gripes being a lack of granola and peanut butter. Four tour groups staying during our visit but all breakfasted early so our breakfast, delayed until 0845, was peaceful. An issue we have encountered before is issues keeping some of the food hot, in my view because too much is out at once after the peak number of people have already eaten - eggs and sauté potatoes in particular suffered. Staff at breakfast, led by the cheerful Luisa, were great. Consider dining at the Crown Inn in Enstone, five minute drive away but walkable in summer, for a nice pub meal. The well marked four mile running trail in the grounds is maintained and enjoyable if you are so inclined. This visit was midweek half term so the business/conference side of things was quiet, it could well change at other times.
After a very long drive from Gatwick found the Hotel without issue at around 10pm, I had two suitcases so dropped them at the Hotel entrance and parked the car 100M away. Checked in and was told as a IHG Member I had been given an upgrade, as given a ground floor room that had no lift so had to carry both suitcases down a full flight of stairs. Got in the room and found a plate of small chocolates along with a WELCOME message, how nice I thought. I picked up one of the chocolates and was swarmed by about 30 fruit flies that had been feasting on these uncovered chocolates, I then noticed a letter explaining about the flies... what type of fool leaves uncovered chocolate in a room in a Hotel that is swarming with flies? I picked up the telephone to call reception but the phone did not work, had to call reception from my mobile. Moved to another room only to find that someone had used the toilet and had left a urine stain on the floor, my this time tired and just wanting to get some sleep I cleared this mess up with a couple of baby wipes, when I lifted the toilet seat more urine stains. Went down to breakfast and was shown to a shabby table and when I looked at the food it looked like cheap slop, I said "Sorry but I am not having breakfast" I left the breakfast area and spoke to an Asian Gentleman who I believe is part of Management and explained how my stay had gone. Lots of apologies. I then get totally lost trying to find my new room as I was not given a key card, I then had to go all the way back to reception, then stand in line to find out my room number. The chap that gave me the room number had an attitude as I had mentioned to him and another Lady that it would not be a bad idea to put a small plaque in the lift saying RECEPTION - PRESS 1. I don't think they like taking advice! Bearing in mind I spend over 100 nights a year in Hotels I think I know what works and what doesn't. I was not the only person caught out by the lack of markings in the lift as to what floor is reception a cheap $5 plaque with RECEPTION next to it would solve all of the hassle getting out on the 0 floor. The lifts are full of flies, and loads of dead flies in the door canal. The main lifts are out of order and looking at the signs looks like they have been out of order for some time. The annoying "Doors opening" and "Doors closing" voice in the lift added to the torture whilst being dive bombed by flies. The place is just gross, had to cancel my meetings for the day. I wanted to leave as quickly as possible I felt like my skin was crawling. I was that depressed and angry after leaving this awful Hotel, as I was leaving I took a selfie at the entrance and as a member of Management passed I said "You should change the name to Fawlty Towers" I will not be back, and to be fair I think I deserve a full refund as from the moment I arrived until the moment I left it was a disaster. 0/10 Comments - This was on May 10th I did publish the following day but the review was held up being posted as it contained certain keywords and because of that I was expected to reply to an e-mail (that I never received) to verify that I was in fact making a genuine review. I think it is laughable that loads of people post negative reviews with ) History but I with over 7 years as a member get messed around. I hope that nobody else had as bad a stay as I did and that my review not being posted sooner did not put you in that position.
Stayed Sunday night 28th May 2017 playing golf on Sunday and Monday, 4 players + 4 non playing guests. The trip was booked through teeofftimes.com which presented a few issues, firstly one of our guests checked into a room already in occupation and then our names weren't down on the reservation list for the evening meal. The golf course itself is currently in very poor condition particularly the greens which are brown, we subsequently found out that the irrigation equipment was broken and were waiting for parts. There are very long walks from green to tee from about the 11th onwards, not for the feint hearted. We raised the issues with the Duty Manager 'Danny' who gave us excellent customer service in the form of a full refund on Monday's golf and booked us into nearby Chipping Norton Golf Course plus a complimentary round of drinks with our meal. The hotel itself is a delight, rooms are beautiful, the food in the restaurant is excellent and the health and spa club is very good. I would good back but would avoid the golf course.
Have stayed here several times in past few years for family get-togethers. Room good, with 2x double beds - very comfortable. Modern bathroom. Decent breakfast. Estate looked great in the sunshine. Only feedback would be some of the bar / restaurant staff seem inexperienced, and service was often slow.
A family of 5 needs two rooms. Despite making clear when making the reservation that we needed the 2 rooms to be next to one another, they have given us rooms far apart. Far from ideal, very disappointed. Rooms are modern, clean, and spacious.
Heythrop Park is a beautiful and peaceful place, in the middle of nowhere yet just half an hour from Oxford and Bicester. The hotel is a nice building in a lovely setting. I only stayed one night, and had a lovely room on the 1st (or 2nd!) floor which was very modern, well decorated and clean with brilliant aircon. The bar is great, with a lovely outdoor terrace area- it's reasonably priced too. The drawback with this hotel was the service all the way through- upon arrival there was only one receptionist, a young lady who was very pleasant but rushed off her feet trying to do 101 things at once. In a hotel this size you need far more staff! The porter was plain rude and didn't speak a word of English- how on earth he has a customer facing role is beyond me- whenever i tried speaking he just flicked me off with his hand! The barman was equally disinterest- although the two ladies who took over later were much friendlier. The hotel and location are perfect but i would be really put off returning because of the service i received.
Nice hotel with good bar and restaurant. At first I was bounced ar the reception to Hotel Heythrop Park a little further down the road. The booking of the right hotel is confusing. The other hotel is very different from the Crowne Plaza but thanks to Alan and the two girls (Lizzy) behind the desk they booked me directly a room in the Crowne Plaza. Hotel personnel in Crowne Plaza is very nice and helpful. In my first room I suffered from fruitflies but after my remark about this I got transfered to a nice and clean room. I really enjoyed staying in this beautiful resort!
- Free WiFi in public areas
- Free parking
- Onsite dining
Crowne Plaza Hotel Heythrop Park-Oxford is located within a 15-minute drive of Chipping Norton Golf Club and Rollright Stones. This 197-room, 4-star hotel has a golf course, a full-service spa, and 2 restaurants. Blenheim Palace is also within a 20-minute drive of this Chipping Norton hotel.
Enjoy dining at Brassey Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a full breakfast is available for a fee.
All of Crowne Plaza Hotel Heythrop Park-Oxford's 197 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Safes, ironing boards, and desks are other standard amenities.
Guests of Crowne Plaza Hotel Heythrop Park-Oxford have access to a golf course, a full-service spa, and an indoor pool. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include a health club, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 1286 reviews