Crowne Plaza Hotel Heythrop Park-Oxford4.0 out of 5.0
Recent guest reviews
We booked this hotel for our family New Year get away. We were going to Bleinham Palace for the Christmas light show and this hotel is about 17-20 mins drive away from the palace. It was great that we chose Crowne Plaza for 4 days and 3 nights family holiday accommodation and destination as we were blown away by the level of service provided from Reception, Bar and restaurant and spa/pool attendants. Shout out to Hugh! (from the bar) who went an extra mile on his customer service :-) and the manager, ensuring we are good! Crowne Plaza also did amazing activities for children during our stay/festive season. From movie night with free popcorn and juice, cookie/cupcake decorations, cookie and milk before bedtime etc. This place is great for family with children as they also have games and books where children can barrow and use whilst their stay Fantastic country location, clean nice rooms, and most of all excellent service from staff- Crowne Plaza/Heythorp Park has the complete package we are looking for!
I stayed for one night with my family on New Year’s Eve. The hotel was a bit hard to find as our sat nav sent us to the back of the grounds, but we found our way after phoning for directions. The grounds are certainly impressive and the building itself looks like a proper stately home. Staff were very friendly and our room was very nice and comfortable (although a bit smaller than I had hoped). The only major issue was that the staff seemed clueless about the hotel services. For instance, the day before we arrived I phoned to ask about the swimming pool and other activities. I was passed between several different people, with each providing different stories about pool opening times and whether or not the golf course and adventure playground were closed due to ‘flooding’. There was similar confusion when we arrived and asked about the hotel’s NYE plans. Clearly there are some issues with internal staff communication. Still, our overall experience was positive.
I was very grateful to have stayed at this location for the Christmas period. The staff were welcoming and friendly. The room was clean and warm. I was very impressed with the level of courtesy and the way that it was easy to converse with some members of the team. It was brought to my attention by Adolpho that some members of the team had requested English lessons in order to improve communication between themselves and the guests. I understand that most businesses are able to use funds they would have to pay in tax for training instead. I was very impressed with the spa team, Kate was my therapist and I was delighted to hear that there are more holistic therapies being introduced. You have very experienced staff across the facilities and I would suggest that management listen to the good suggestions and implement them as they can. I am a believer in unsung heros, Monica has a lovely way about her, a very lovely smile and I hope you support her as you are able to. I had meant to share my connection with Olio, a food sharing app which helps reduce food waste by sharing with the local community. I regularly invite restaurants and cafes to get involved with local supporters. To really excel in hospitality, a responsibility to reduce waste and improve the local community is key. There were many people who helped create the relaxing time for my family's mini break, thank you very much to you all. I hope to return and enjoy your beautiful space again. I look forward to seeing what improvements have been made. With my warmest regards and sincere thanks, Aliya
Called in with colleagues for dinner without a reservation. Our attempts to book failed as no one answered the phone. We eventually found the restaurant which was almost empty. It seemed to come as a shock to the staff that we wanted dinner, but having determined that they were open for business, they reluctantly showed us to a draughty corner with a wobbly table. We waited ages to be served so asked if we could see a menu and order some drinks. There was a reluctance to serve us for some reason and were handed a bar snack menu. We asked again for the proper menu which was brought out with a bit of attitude and we placed our order. We waited for almost an hour and were on the verge of walking out as the snooty staff made us all feel a bit uncomfortable and as if we shouldn't have been there at all. We all ate the food, which in fairness was lovely, though having waited for in excess of an hour, we'd have eaten anything I'm sure as were all starving by his point. It turned out that they were hosting a big event somewhere else in the hotel so all the smiling, helpful, polite and capable staff had I suspect been deployed there, leaving us with those deemed unsuitable for working in the hospitality industry. We won't be returning thats for sure, which is sad because it is a cracking venue. Not really sure why they treated us all with such contempt.
We stayed here on the night of Saturday 9th for a work function. Firstly the outside is beautiful. The entrance is also very grand and was done out beautifully for Christmas. The rooms though are tiny. Just enough room to walk down either side of the bed and the same at the bottom. Heated with only one radiator. Don`t expect any frills with the rooms. The corridors to the rooms were absolutely freezing! One of our party was put in an area that was being renovated. All taped of with red and white tape. Now the night we stayed it snowed! Got up in the morning to deep snow. People unable to get out the car park. There is a huge long drive way up to this hotel from the road. Maybe 2 miles or so. No effort made to clear the car park or the drive. Not one shovel to help. In my opinion there should be some sort of back up plan here. Cars were slipping all over the place. If they managed to get out the car park they were spinning on the drive, For a hotel this size they really need to have a snow plan! They must have on site handy men who could have been out helping. Although offering the rooms at a cheaper rate of £50 was a nice gesture, you then also had food to pay on top of this. We were lucky to make it out of here but others were not. The food we had on the night of the party was nice enough but not enough of it. Every portion was tiny. I have never seen a cod fillet so small in my life. Think mackerel size in a tin. I know the company paid a lot of money for this and it was very disappointing. Would not stay here again
Expectations were high, as I was attending a Christmas party function. The long driveway and exterior setting is fabulous, if slightly odd with the original historical architecture extended with swathes of 1970s concrete. Think of the hotel in The Shining and you won't be far off. I was in the 'S' wing of the building, and a long 4-5 minute walk from reception to my room is no exaggeration. It is my understanding that the hotel is slowly being refurbished, as other colleagues seemed to have much newer rooms, and there was also the smell of paint wafting down the hallway. Highlights: Bed was comfortable. Low points: It took 4 phone calls and 2 hours to get an ironing board and iron brought to the room. 2 of the 5 plug sockets in my room worked. No bedside table, just a random hole in the headboard. Only enough room to walk down the side of the bed on one side, as other side was jammed up against the radiator. In December with snow outside, the heating was off. Dinner was 3 courses. Brief review: * Ham hock was brilliant * Smallest most dubious fillet of cod I've ever seen. 'Selection of winter vegetables' was represented by 5 overcooked carrot sticks. * For dessert, I am no culinary expert, but I am fairly sure that traditional Christmas pudding 1) isn't usually served as a slice, 2) isn't meant to have a skin around it. Would I stay again? Not until the refurbishments were over.
attended as part of a conference. the hotel is huge, so plenty of room for all. My room was fine, no issues there, I stayed in room 1....never had that before. the conference hotel staff were very good. conference food was a little hit and miss, the fish and chip bar had very chewy fish, some of the sushi was great, others not so much, the noodle bar was too salty. that was offset by some other good food. the bar prices are eye wateringly high, given you are captured at the hotel I can see why that happens, but it would be nice for a hotel to be not so mercenary all the time
My husband and I were very disappointed with our recent stay at this hotel. Having upgraded to a 4* room we had expected room size and hospitality to reflect the price charged. Unfortunately we felt our room was small, with a wall intruding into the room leaving only a small window (with a poor view!). The bed was terribly uncomfortable, however appeared clean along with the rest of the room. Upon checking in, I requested a further pillow from reception staff due to being pregnant. After unpacking and settling in, we went for a swim (should have driven there!) and reminded reception about the pillow - explaining it was for pregnancy reasons! A few hours later while getting ready for our event, we realised still no additional pillows had been delivered. We then phoned reception to again request a pillow, and were assured it would be there soon. An hour later we left for our event - still no pillow. On our return, the pillow never materialised, so my husband sacrificed his pillows for the night for me. On check out we did mention this to the receptionist and how disappointed we were in the service we received - who appeared disinterested and said she would speak to housekeeping but still requested full payment for the room. Plus side - we found breakfast very enjoyable with a large variety of food and good amounts. Most staff were friendly, lIke other reviews felt bar food quality not reflective of price - £20 for 2 sandwiches was extortionate! The fact the pool is not in the same building as the rooms should be advertised more clearly - the pool should be better signposted as well as it is a considerable walk and staff should advise guests as such. Overall a disappointing stay for us and not reflective of a 4* hotel or service.
Visited here for 1 night with my wife recently, we pretty much had the place to ourselfs. Sat in the bar late evening there was around 4 people in, the hotel is enormous and located in stunning grounds up about a 1.5 mile long driveway. The grounds are immaculately maintained. Our room was beautiful and the food was brilliant. We left feeling that this place was outstanding value for money. Highly recommended.
I visited for the Care UK Awards on the 16th November 2017. Its situated at the end of long drive down a beautiful driveway, and feels wonderful and peaceful. The Hotel is stunning, clean, modern and the staff exceptionally polite and friendly. The Main House is beautiful, and we enjoyed exploring it, even discovering a room with fresh donuts which henceforth became known as the Donut Room! Nothing was too much trouble for any of the staff, my room was stunning. We had beauty treatments in the Spa. I had an amazing facial. Would not hesitate to return!
- Free WiFi in public areas
- Free parking
- Onsite dining
- Golf course
Crowne Plaza Hotel Heythrop Park-Oxford places you within a 10-minute drive of Fairytale Farm and Chipping Norton Golf Club. This 197-room, 4-star hotel has 2 restaurants along with conveniences like a golf course and an indoor pool. Blenheim Palace is also within a 20-minute drive of this Chipping Norton hotel.
Enjoy dining at Brassey Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a full breakfast is available for a fee.
All of Crowne Plaza Hotel Heythrop Park-Oxford's 197 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Safes, ironing boards, and desks are other standard amenities.
At Crowne Plaza Hotel Heythrop Park-Oxford, guests enjoy a golf course, an indoor pool, and a health club. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 1353 reviews