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Crowne Plaza Hotel Heythrop Park-Oxford

4.0 out of 5.0

Recent guest reviews

From the moment we entered the grand drive to the hotel, to the moment we left the site, it was simply a fantastic stay. Here's why: Upon entering the site, you are welcomed with a wonderful 1.5 mile drive through the countryside, complete with amazing views. The hotel is clearly signposted, so you won't get lost. Car park is expansive, however is a short walk to the hotel entrance. If you have a lot of luggage you can always drive right up to the entrance to drop off / pick up. Upon entering we were greeted by a smiling happy team. Jess warmly and happily welcomed us, and check-in was extremely swift and pain free. In fact she went beyond the call of duty and provided us with good information / and tips on how to get the best out of our stay. We were allocated a lovely room on the ground floor. The room itself was very modern, and well maintained, as well as oozing luxury. It actually felt like a bedroom you'd find in a luxury house, rather than a 'clinical' hotel bedroom. High quality room, and that alone is enough to make me want to stay again, coupled with the amazing countryside views from the room. Another nice touch was the spray left on the pillow, which helps you fall asleep / wake up fresh. We had dinner reservations so ate in the restaurant. Again we were warmly welcomed and promptly seated. The menu is simple - choose 2 or 3 course option and order accordingly. Food was of good quality and well presented. The staff had surprised us with a lovely dessert given we were celebrating a special event. This was really thoughtful and a nice touch. My only gripe was the price of drinks. I ordered a double black label whiskey which cost £14 - definitely over priced! We had breakfast the following morning, which was very tasty and of good quality. Definitely not to be missed. Check-out was just like check-in....very smooth, easy and quick. Unfortunately our stay was short so didn't get a chance to explore the expansive grounds, however I am extremely confident that we will be back. Jess and the team definitely made this a great trip, and am pleased to have stayed there. The hotel and it's staff are a credit to the IHG group! All in all it is a special hotel, set in wonderful grounds, coupled with good food, and lots of things to do. Highly recommended and look forward to the next visit.

Just returned from an incredible overnight weekend break at this lovely hotel and spa resort. We thoroughly enjoyed our afternoon strolling around the Main House and grounds, then after a quick ‘lite bite’ in the Brassey Bar we used the Spa facilities. It was really quiet and relaxing swim, steam and sauna late into the evening. The Executive room exceeded our expectations - thoroughly modern and contemporary style having a huge 6 foot comfortable queen bed, iron & ironing board, fridge, towelling robe, ultra modern huge walk in shower and a bath too. The Full English breakfast was very good indeed - has excellent times actually until 11:30 so no need to rush in the morning and also the check-out is 12 noon. All staff were extremely courteous, very smartly dressed and gave you the feeling of a very well run hotel - happy staff make for even happier quests. Thank you for a wonderful stay and also bring our friends too next time.

We stayed in this lovely hotel while on a visit to Oxford. A kind gesture by family, while taking in the beautiful Oxford. A very nice room accommodation and overall a very pleasant set up. Nice welcoming staff. Had an enjoyable meal in the bar. The restaurant being fully booked the day before, pity really. Nevertheless, enjoyed family company and a very nice breakfast next morning. Used the facility of the hotel for swimming and given a 2pm check-out.

Fantastic stay amazing grounds great food great staff highly recommended Not far from bister village & Oxford park & ride to town center which is newly opened big & fab shops also very happy to stay lounging in hotel using pool & spa

We had a king executive room, was lovely spacious, clean, & luxurious. Bathroom very clean & nice to have a bath and shower. The hotel throughout is of a high quality, luxury standard. We put in our stay preferences on the app a few days before we arrived (feather pillows, away from lifts and extra pillows) but only 1/3 preferences applied...no feather pillows and no extra pillows. At reception we were not offered a morning paper. The restaurant....menu not the greatest choice, especially starters, but we both went for soup as you can’t go wrong. It was fine, nothing object-able. For mains I ordered pumpkin gnocchi with crispy heythrop sage (see my photos). When it arrived no crispy sage. Once the waitress got me the sage the dish was amazing! Puddings....bare in mind I’ve already paid a Dinner/Bed/Breakfast i then had to pay a £2.99 supplement for flamin creme brûlée (with mocha & shortbread biscuit). However, what was brought to me was a black plastic bowl of beige slop, with a shortbread biscuit plonked on top(see my photos). No flamin creme brûlée sugar topping! No mocha! So we called the waiter over (Jaspal??) and asked what my pudding was, and he said oh sorry the blowtorch to crispen the sugar is broken. I said to him that is not creme brûlée then, he picked it up and offered me another pudding, suggesting the baileys cheesecake is very good. At this point I’m getting annoyed so accepted his recommendation after reading the menu. When it arrives I see the amoretti biscuit is missing and in its place is a shortbread biscuit (see my photos). I call Jaspal back and ask him why the menu says ‘served with amoretti’ when it’s served with a shortbread biscuit. His reply was “this is how our chefs make amoretti biscuits”. I said that is not an amoretti biscuit, I’m quite aware of the difference, that’s my shortbread biscuit from my other pudding isn’t it? And he looked at me, paused and agreed. He just stood, looking at me....not saying anything causing an uncomfortable, awkward silence, so I said fine and started eating. The baileys cheesecake tasted nothing like baileys! And I ended up leaving it. My partner asked for cheese and biscuits. On the menu it said cheese, biscuits, grapes, candied walnuts and chutney. Jaspal brought a plate of cheese to the table with a few grapes and chutney. I asked if my biscuits were coming, and he said yes and rushed off, came back with biscuits. I then asked where my candied walnuts were, and he again scuttled off to find some. Does this restaurant a) read their menus at all to know what the customer is expecting b) have any sort of quality control before to leaves the kitchen pass? Bring that this is the only restaurant for the hotel, and no other alternatives for miles they NEED to get it right! This was a BIRTHDAY celebration and it puts a huge damper on the evening! If this was our first time, we would NOT be returning, so it’s important that the restaurant is sorted out! Breakfast was nice, hot food is all cooked nicely & good quality. Hot buffet, continental buffet and toast/croissants. Bacon was a bit soggy looking, I think most people these days like there bacon a bit crispier, so might be worth looking into what your customers like. Also would be great to see the menu updated a bit with some pancakes, waffles, hash browns instead of fried potatoes. If you ask behind the counter they will cook you poached/fried eggs and omelettes I believe. Again the waiters let the hotel down, at breakfast I had just got a bowl and some cereal, I was just about to pour the cereal in the bowl and the waiter came to the table and took my bowl and put it on the other dirty plates! I said ‘hey in about to use that’ and he got it back off the dirty plates and gave it to me, but it had now got a baked bean juice thumb print in the bowl from where he was collecting the rest of our plates! We had to ask him to leave us alone! A lot of the waiters are foreign, speak no English and are on auto pilot, and if you talk to them they look like rabbits in headlights!

As lovely as the grounds of the hotel are, there are a few hiccups here and there. When we checked into the hotel, we were given a room that had no TV!!! How can a hotel expect a family to stay in a hotel room without a TV for 2 nights? It appears that the cleaning staff and the maintenance staff do not let the management and reception know that there are problems in the rooms. These departments should be coordinated so that there are no nasty surprises. We were moved to another room which had no chair by the table. We had to request that a chair be brought and then there was only one bath towel for a family of 3. Reception should have coordinated this with housekeeping. What is the supervisor for? The only saving grace for this hotel was the breakfast and the breakfast staff who were very friendly and did a good job.

I booked the hotel for an adult family break over Easter. I didn't realise that what I would find would be a crèche for young children! The hotel runs a daily children's activities programme. Great if you are a kid! The booking page should come with a warning: Kids have priority to be screaming in hallways late into the night, take possession of the bar area etc. The hotel room sizes are big but this is a wannabe hotel, the leisure facilities are not accessible without exiting the building and walking up to the adjacent Heythrop Park, not ideal in the rain and cold. The mattresses too soft and the pillows very bad quality. The staff are helpful, more those on the morning shift. The grounds are extensive and easy golfing for all ages. Mixed bag really.

We have stayed in many crowne plaza hotels and normally in a standard room which has been always good. On arrival we were given a room on the ground floor which we complained about as the size was very small but that was ok it was the smell of damp . When looking behined the curtains there was pools of condensation and the paint was all flakey and curtains were full of mould which is not acceptable. We got moved to another room which was a lot better but still had mouldy curtains but smelt ok. The bar area was busy and the sandwich i had the bread was stale so not a good start. The only nice part was the evening meal which was very nice and the breakfast. This is the worst room i bave ever stayed in with crowne plaza and will not return to this hotel.

Sadly this was a hugely disappointing visit for us as we've been many times before and always loved it. Even booking a room was problematic due to technical issues, however they tried to put this right by upgrading us to a package where our 2 kids would have their dinner included. From the moment we arrived on Easter Sunday, it was chaos. The hotel was clearly busy with not enough staff. We went to the bar for lunch, which was hugely understaffed. The children's menu comes with two or three courses. When my husband tried to order two courses, the manager tried to charge him for a course! My husband's sandwich then came out in dry, stale bread. Absolutely no apology from anyone for that. When we'd arrived at the hotel we were told we could check in between 2 and 3pm. After lunch we attempted this for our friends to be told just after 3 that their room wasn't ready. Caroline checked us in and flippantly said "well check out isn't until 2 and we're full so we can't get the rooms ready in an hour" I don't really see how this is the guests' problem. A hotel at capacity should either have enough housekeeping staff in to be able to turn rooms around in an hour or they need to make checkout earlier. Again, there was little by way of an apology. Whilst checking in, we asked Caroline to kindly book the 8 of us a table for dinner, which we believed she'd done. When we got to the restaurant for dinner, there was no log of our booking-cue frantic staff trying to get a table big enough together. The children's buffet was absolutely revolting. We're not overly fussy but this food was inedible. And incredibly basic-nuggets, pizza and chips and not a vegetable or bit of salad in sight. We had to order some extra bits off the main menu in order for them to actually be able to eat. On the upside, the adults food off the a la carte menu was nice. Communal areas smelt really bad as a side point. At check out they tried to charge us for the appalling kids buffet that we'd supposedly had thrown in as a sweetener for the issues I'd had booking. So all in all, a really disappointing stay and we certainly wouldn't reccomend or return. Head office need to look at this hotel and get some strong leadership in there. We even saw one couple who on check in said they were leaving so clearly not a good day for this place!

This property is only about a 30 minute drive from the city of Oxford. It is situated in very pleasant surroundings and we decided to spend Easter here. Easter day lunch was disappointing....the Yorkshire puds were cold....no apology...told to eat main course without them and the hot ones would come later....they did but we had eaten the rest of the meal by then! Good service in the restaurant. Hotel does not treat Platinum elite members well....no room upgrade of course and doesn't seem to be any benefits as being top of this loyalty room. Bedroom wasn't available until 4pm. All staff we met were very helpful and polite. Food is average. Rooms nice and clean. Overall, though, rather disappointing stay after the way we had been treated at the Randolph hotel in Oxford...the night before....and we paid the same rate. As I've said in some of my previous ihg reviews.....their loyalty scheme is terrible you give and get very little back...if anything. There are no real advantages. I'm not sure we would return here. We would like to because it is peaceful...quiet...and we feel rested.

Enstone Chipping Norton England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Golf course

Crowne Plaza Hotel Heythrop Park-Oxford is located within a 15-minute drive of Chipping Norton Golf Club and Rollright Stones. This 197-room, 4-star hotel has 2 restaurants along with conveniences like a golf course and an indoor pool. Fairytale Farm is also close to this Chipping Norton hotel.


Dining

Enjoy dining at Brassey Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a full breakfast is available for a fee.


Rooms

All of Crowne Plaza Hotel Heythrop Park-Oxford's 197 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and memory foam beds with Egyptian cotton sheets and pillow menus ensure a restful night. Safes, ironing boards, and desks are other standard amenities.


Property features

At Crowne Plaza Hotel Heythrop Park-Oxford, guests enjoy a golf course, an indoor pool, and a health club. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

69.0% of guests recommend this hotel

Total of 1388 reviews