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Clarion Collection Hotel Savoy

4.0 out of 5.0

Recent guest reviews

very nice located hotel - perfect breakfasts - evening meal included (even if not really special meals, good to have such option "for free") - excellent (professional but also with natural approach) personnel in the restaurant and reception

I have been staying in the hotel for 2 years on the business trips and unfortunately l see that the service is getting worse and worse. Staff could learn from other hotels how to handle the guests. Evening meal included in price is no eatable and the cleaning could be done in the better way. Some rooms doesn't have the upper light and with not enough number of lamps they are quite dark. Especially in winter time. So lately it seems not to be the best value for money. In general besides all those minuses it's nice hotel to stay. Extremely good breakfast,good location.

Their booking system is so flawed it is almost difficult to understand how they could run this place. I can't tell you all about the troubles we had, but I'll give you a few hints; I arranged a trip for a few friends and booked one superior room for two nights, one superior for one night, one triple room for one night and last, one standard double for one night. A total of four rooms, three of them for the second night only that I had the first room. We were 10 people, friends and colleagues, that was supposed to go to the city for a get away. Our reservation confirmation clearly stated that the rooms would be paid for, in the manner we chose, upon arrival. First, two of my colleagues had to cancel on Thursday (they had one of the one night rooms on Saturday). So I made sure that was in order. Or so I thought. I got the confirmation from the cancelled order for the standard room right after I put it in, but when I arrived at the hotel on Friday, they didn't know anything about the cancellation. I had to show them the e-mail I had, and they still told me they would have to look into it, they clearly didn't know what to do about it, and instead of just telling me they would fix it, I had to wait until the next day to find out it was in order. And only after I had stressed them about it. My superior room, the one I kept for two nights, was occupied by me and a friend the first night, but the second night she had to go home, and another friend replaced her. I told the hotel about this in an e-mail a couple of weeks before arrival, and asked specifically that we would have our sheets changed after the first night, so that the second friend didn't have to sleep in dirty sheets. They told me this wasn't going to be a problem, and it shouldn't have been. Well, it was. I left the room at about 12.30 p.m., and hung out the "Please clean my room"-hanger on the door. When I came back at about 6 in the evening, no one had been there to do anything. My room wasn't cleaned at all. I called front desk and were told that I (!) had to understand that all of the cleaning staff had gone home for the night a long time ago... She actually asked me what I wanted her to do (in quite a rude manner)! I told her, calmly, that when I stay at a hotel, and especially in a Superior room I expect to get new towels, garbage taken out, new wine glasses, and since I specified it; new sheets. I got no apology for the inconvenience, at all, she simply told me she would look into it and see what she could do at this hour. I replied that I expected her to fix it and thanked her. A few minutes later a Polish woman turned up at our door, she couldn't speak either Norwegian or English, and hadn't gotten the message about changing the beds. So she gave us new towels, and took out the garbage, but we had to use our imagination and "sign language" to get her to actual change the bed, and not just make it. She huffed and puffed at the extra job... This whole ordeal actually set us back quite some time, and what was supposed to be a fun start to the evening with the girls turned into a stressful situation where we almost didn't have time to eat before the show we had booked in the evening. All because the hotel wasn't capable of doing what they were supposed to... We went out, and by the time we got back to the hotel, at about 3 a.m., I realised that the hotel had charged the card I put in for security upon reservation several months before arrival. I had not authorized this. In fact, I had authorized a completely different card when I arrived in my two nights room, and the other rooms were authorized to be paid for by one of the girls staying in each of them. I went straight down to front desk again, but the clerk couldn't explain it. Other than it was procedure for them to withhold money from the original card put in at reservation on the morning of arrival. First of all, this didn't make any sense, since my reservation clearly stated otherwise, as previously mentioned, and second of all, I hadn't authorized this withdrawal, so they actually broke Norwegian laws. Another strange thing is that one of the two rooms they charged my card for is the same one I stayed in from the night before. I had already paid for that with my other card. When I insisted they reverse these unnecessary and illegal transactions, they immediately told me they couldn't (!). At this point I had about enough of their incompetence. I was still calm, but told the clerk in a firm way that if she couldn't help me I expected someone above her to fix this before morning. Well, they hadn't. I had to talk to three different clerks before I met one that took my problem seriously and confirmed that the cards we had authorized upon each of our arrival were to be charged, and that the amount they had taken without authorization from my second card were to be reversed to my account. Well, it took them several days to get this done. So for a total of six days they held about $400 illegally from my account. I talked to about four or five different people behind the front desk during my stay, and only one of them actually apologized for the inconvenience I experienced. And that was after I pointed it out, that no one had said they were sorry.... The staff seemed calm and nice enough, especially the guy that was there when I arrived in Friday, but the system they are working in is a tragedy, bith for them and for their guests. It seems it completely ruins there ability to help their guests. I also overheard a conversation at breakfast, where six people had reserved three rooms, but when they arrived the hotel had charged them for six rooms.... I don't know where the flaws in their system is, but clearly they need to fix it. It is too bad too, cause the room was spacious and beautiful (except for the shower, that was full of stains on the tiles), and we had everything we needed there. It is also a giant plus that they offer not only breakfast, but also an evening meal. I had some of it bith nights and lived it. The hotel is located in a central spot, and therefore has no on site parking. But the location makes it easy to get around using public transport, or you can park in a nearby public parking house. Despite all of the discomfort I experienced I actually like the hotel itself, this was my second time there (stayed there about 4-5 years ago). Still, this was also the second time they mixed up the reservation and this time they made such a mess i would certainly think twice before booking here again.... At least they should've been a bit more humbled and apologetic about their own mistakes... That would've helped. What I have explained here wasn't all we experienced either, so I actually think they should've offered some kind of compensation. They didn't, and they charged us fully....

Hotel savoy is centrally located within easy walking distance of Karl Johanns gate. The rooms are clean and tidy but basic and the toilet paper is terrible! The beds are comfortable. The staff are always friendly and helpful. The bonus is the buffet breakfast and the evening supper all within the price. if you are traveling alone and want to avoid eating out in very expensive Oslo this is the hotel for you. The food is normally very good. I have noticed recently a new trend in cutbacks at hotels which concerns me and now Hotel Savoy have joined this trend. That is, if you are stating more than one night you can hang a card on your door to say that you don't want your room cleaned or the towels changed etc. and for this the hotel will make a donation to charity. (It never says how much). My worry is that it is probably the cleaners who are making the donation because the hotel is not paying them to clean. So whilst we help one group in trouble we force another group into poverty and the hotels continue to achieve their profit margins. If I am wrong and the hotels are genuinely ensuring that workers don't suffer from this initiative then I apologize and hope someone from the industry will explain how this charitable process works.

Rooms clean and tidy, useful. My bathroom a bit weird but perfectly fine. Did enjoy the free evening meal. Actually, a full evening dinner w salads, soups, bread, dessert and two mains. Breakfast ok but I lacked espresso. Locations conveniently close to Nationaltheatret and trains. Should be quiet normally but now road constructions. Can recommend the hotel and will probably stay there again.

I always prefer Clarion Collection Hotels because their “home away from home” feeling. Smaller and cozier hotels. Savoy lived up to my expectations. The breakfast and evening meal was great. After a long day with meetings it is great to have homemade style dinner in more relaxed living room surrounding. The room was clean and cozy. Service is friendly. I find the location perfect.

Disappointing room - tiny TV - no tea and coffee - etc. Disappointing bathroom: - no conditioner, body lotion, - no shelf - bad water jet, Diappointing dinner and afternoon tea. The breakfast saved the day. 0 points for hygge.

Nice clean boutique hotel in the centre of Oslo. Lovely well appointed room but the tiniest bathroom I have ever seen. This place includes breakfast, dinner and mailing post cards. What a find in a very expensive City!

I stayed in this hotel for business and even though I had limited time to scout the surroundings, location wise it seemed good. The room was large with even some empty space (I am not used to that in a hotel room), working wifi, a minbar and the shower was separated with a fixed screen that kept the bathroom’s floor dry. I did not try the breakfast. Oslo town hall with its cool decorations is just 10-15 minutes walk away as is the posh Aker Brygge port area. Just outside the hotel is the National Gallery and National Theater is only a block away. So the hotel seems to be pretty centrally located.

I did stay in a single room. I the bed was not comfortable and the shower was very narrow and didn't work properly. I didn't had coffe/tea set in my room and neither iron for my clothes. The hotel serves a VERY good breakfast and the dinner is not too bad to be for free. There is no gym nor computer room... Poor services to be a 4star hotel

Universitetsgaten 11 Oslo

Hotel highlights

  • Walking distance to National Gallery and Karl Johan Street
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Oslo City Centre, Clarion Collection Hotel Savoy is adjacent to National Gallery and within a 10-minute walk of other popular attractions like Karl Johan Street. This 93-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi. Centrally located in Oslo, the hotel is also a short walk from Royal Palace and Parliament.


Dining

Free buffet breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. For a nice break, mingle with other guests at the free daily manager's reception.


Rooms

All 93 rooms feature minibars, coffee makers, and safes. Guests can expect free WiFi and TVs with cable channels and pay movies. Other standard amenities include hair dryers, phones, and desks.


Property features

Clarion Collection Hotel Savoy features free WiFi in public areas, a meeting room, and a business center. A multilingual staff is on hand to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and a library.

Room options

Standard Room, 1 Double Bed

Full 1 | Sleeps 2

Standard Room, 1 Twin Bed

Twin 1 | Sleeps 1

Superior Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 644 reviews