Hotel Keihan Universal City3.5 out of 5.0
Recent guest reviews
Got a double room that was relatively cheap compared with other neighbor hotels (like it's the last one on promo). We really just wanted a room where we can sleep comfortably. Thought it was value for money but it was not. We arrived mid afternoon, turned up their "a/c" to high then stepped out and walked around. Went back 7pm and the room was very warm. We complained at the front desk. First of all, they don't speak English very well. They found it hard to explain but basically, we can't control room temperature. They said it's "centralized" and what we can only control is the fan (low to high). If we want a cooler room, we need to open our window. They didn't even bother to tell me that they will check with their maintenance if they can do something to make the room temp cooler. We've stayed in other hotels with centralized A/C and although we don't exactly get what we want, we really know that it's A/C is working because it becomes cooler or hotter at different times of the day. For me, they advertise A/C but this doesn't seem really like A/C and would consider this false advertising. Since we have to keep the window open, we can hear the noise from City Walk louder until late. Then, I was awoken by this loud howling sound around 130am. I thought it was the wind outside but only to find out it was their ventillation! And it went on for maybe 30minutes. Then it happened again around 330am! I didn't bother calling the reception again because from earlier experience, I don't think they'll really do anything about it. So, I decided to book to another hotel for our second night. Slightly more expensive than Keihan City but worth every yen. Their bed sheet btw, also felt itchy. Such a disappointment. Pricing itself around the same range as their neighbor, more modern hotels when they are clearly far behind in facilities and standards.
We turned up at this hotel in a car and had to wait ten minutes for the bellboy to turn up. He did not help with the unloading though he did bring us up a flight of staircase to the reception area where we were promptly attended to by this lady who spoke Mandarin and was so helpful in helping us get our room ,parking, information on places to visit in Osaka etc. She helped save the day for the first impression of the hotel. The room is of a decent size with twin beds , bathroom with good hot shower and amenities. Wifi was fast and strong. The excellent selling point of this hotel is the proximity to the Universal Studios gate and plaza acessed through the back of the hotel on the third floor. Reception is on the fouth floor. There are a wide variety of eating places like Shabusai , Wolfgang Puck , TGIF, Hard Rock Cafe just at the universal plaza. The train station is also a few steps away from the back entrance of the hotel. Breakfast was excellent with japanese and western dishes with fruits ,yogurt, free flow of soft drinks etc. Will return if going to the Universal Studios.
We booked this for the second part of a 2 week stay in Japan and we decided to base ourselves here for USJ and other stuff we had planned. Firstly I have read a few of other peoples reviews on here and what I will say is; of course the hotel is in a great location for the theme park, it was built by the people who run the theme park! Location is the only thing that this hotel has to offer. They say first impressions last well, the doorman's rude attitude was something that I will take away from my stay. This hotel is supposed to be themed. I haven't stayed at any of Disney's offerings, but I am reliably informed that they are done well. In have stayed at Lego's themed hotels and they are done very well! This hotel doesn't really know what its theme is. I have yet to fathom out why there are so many references to 'Woody Woodpecker' around the hotel, or indeed cake and candy. Other than a garish carpet and a faux star on the door to our room there was not much of a theme. Housekeeping was disappointing and we found used ear buds and other flotsam and jetsam in the room. Furniture is dated to say the least and a bathroom that would be more at home in a low rate B&B. That aside there are ZERO facilities in the hotel, no spa, no gym, no pool, no nothing. Breakfast is pretty repetitive and is a buffet affair that marinades in its own misery from the minute it is pout out at 6 O'clock. This hotel is no frills, there are no porters for your baggage, you are rarely shown to your table, in fact the only time that you are approached by staff is for them to remind you that breakfast finishes at 10! Housekeeping don't fold any nightwear or indeed arrange your child's soft toy. There is not even a bottle of complimentary water in the room. So what you might ask? Well my answer is that you are paying a premium rate for sub standard hotel. This is the cheapest out of the four hotels at the park. You would be better off paying for a good hotel in the city and commute into the park by the rail link. You may even pay more for a good hotel chain but you will not get the feeling that you have been utterly ripped off. My advice is stay away!
This hotel is at best a jumped up travel-lodge charging 5-star hotel prices! From the arrogant little man who "acts" as a door man where taxis drop you off stating quite bluntly "You're supposed to take them" while pointing at your bags as he walks away to the same old choice at breakfast (only exception being you may get offered orange segments instead of tinned pineapple). The place is vastly over-rated and vastly over-priced!!!!! Rooms which profess to be bigger than most in Osaka are actually cramped, outdated and quite frankly not cleaned very well! If you want TV there are only 2 English channels - 1 CNN (which is not live) and a film channel which is currently showing the final Harry Potter film on a constant loop..The aircon is antiquated and can only be set to low, med or high which mean it's either too cold or too hot no in-between. The pillows have some sort of weird underside to them which feels like either rice or the inside of a beanbag making them really uncomfortable! Yes there is a laundry but I certainly don't expect to have to use a smelly service lift to access it - if you are going to offer this service it should be off a public area....... The only redeeming factor for this hotel is the location - less than 5 minutes from the USJ gate but even then I'd say one night here is one night too many - choose a different hotel!
This is the first hotel in Japan where the room was not spotless. Dirty carpet in the room and the hallway and a filthy bed runner. The hotel really needs an overhaul, especially for the price they charge per night. The bathroom is very cramped. Service is very friendly but that is no exception in Japan. The buffet breakfast on the other hand is out of this world and reasonably priced. You can buy tickets to Universal at the ticket counter in the hotel from 7am to 7pm, no discounts. If you want to take the limousine busservice to the airport know that they leave from the nearby Kintetsu hotel and they start running after 9am.
We stayed here for our 1-day trip to Universal Studios, and it did not disappoint. We booked a comfort triple at a surprisingly cheap rate for the summer season, and the bed space was more than enough for 4 people, maybe even 5. There were more than enough amenities and enough charging ports for gadgets. And a bonus for Harry Potter fans: 2 channels (one English and one Japanese) were dedicated to showing the films, one each night. Since we came a day earlier, we explored the CityWalk first. Right outside the hotel door is a Gap factory store, and there are restaurants around for every palate. There's even a clump of takoyaki stores called the Takoyaki Museum! And if you ever need anything (or just want onigiri), there are 3 Lawson shops near the hotel: one near the hotel's side door (behind the CityWalk elevator), one in front of Keihan Universal Tower, and one near the entrance of the park itself. Everything is right outside your door here, if you even wanna leave it :)
Really enjoyed this hotel, especially for its proximity to Universal studios. The city is 20-30 mins away and there isn't much else to do other than dinner and the GAP factory outlet. Also would be great if there was a pool to use in this heat. But overall a great hotel and well priced
Located prefectly not just for someone to go to universal studio. Lots of restaurant nearby And lawson n coffee shops. Reasonably priced for quadruple room, Although its bit compact for 4 adults. But since we need it just for sleep. The hotel sell the universal ticket, kaiyukan aquarium also the tempozan ferries wheel package. Overall.. good stay :)
I had spent two nights in this hotel during our visits to universal studio. The location of the hotel is excellent. We actually come to this hotel by a bus which departed directly from another Keihan Hotel in Kyoto. You can make seat reservation of this bus from Japan Bus Online from Internet. In fact, this hotel is only a couple of minutes walk from both JR Station and Universal Studio. There are many restaurants (Western and Japanese) and several 24 hours grocery stores (Lawson) nearby. The hotel room is clean and comfortable and we had been upgraded to a bigger room on the top floor. There is ticket counter in the hotel selling tickets and fast pass to Universal Studio that save your times from the lines. The price we paid is a very good deal. Should I go to Universal Studio, I would definitely return to this hotel.
Stay 4 night at Keihan Universal City on 29-05-2017 , Location is Perfect , Hotel Staff is very kind and always with a smile , we stay at quadruple room , room size is good , Shower is good Aircon is super cold and wifi is fast . We book our room with breakfast , Breakfast is good with so much choice but after 4 days with the same food ,Hmmm ,Will come back to stay again when ever plan for Japan Osaka Trip . Outside the hotel is Universal City Walk , Full of Restaurant and shopping , The even have 3 Lawson in this walk . Don't miss out to try Saizeriya Ristorante E Caffe , We had 3 dinner at this place . Overall If you plan to visit universal Studio Japan - Osaka , I would suggest to stay surrounding Universal City Walk Hotel , Reason you can purchase the ticket at the hotel and straight walk in to USJ , to escape the long Q at the ticket counter .
- Walking distance to Universal Studios Japan®
- Free WiFi in rooms and public areas
- Onsite dining
- Laundry facilities
Located in Konohana, Hotel Keihan Universal City is adjacent to Universal CityWalk® Osaka and within a 5-minute walk of other popular sights like Universal Studios Japan®. This 330-room, 3.5-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and dry cleaning/laundry services. Legoland Discovery Center is also nearby.
Enjoy a leisurely bite to eat at World World Buffet, the hotel's onsite restaurant. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.
All of Hotel Keihan Universal City's 330 rooms are air-conditioned and have an array of amenities, including refrigerators, safes, and phones. Guests can expect to find TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and rooms also include desks.
At Hotel Keihan Universal City, guests have access to free WiFi in public areas, conference space, and laundry facilities. Self parking is offered for JPY 2100 per night. Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include a convenience store and an ATM.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 619 reviews