Hotel Keihan Universal City3.5 out of 5.0
Recent guest reviews
We booked this for the second part of a 2 week stay in Japan and we decided to base ourselves here for USJ and other stuff we had planned. Firstly I have read a few of other peoples reviews on here and what I will say is; of course the hotel is in a great location for the theme park, it was built by the people who run the theme park! Location is the only thing that this hotel has to offer. They say first impressions last well, the doorman's rude attitude was something that I will take away from my stay. This hotel is supposed to be themed. I haven't stayed at any of Disney's offerings, but I am reliably informed that they are done well. In have stayed at Lego's themed hotels and they are done very well! This hotel doesn't really know what its theme is. I have yet to fathom out why there are so many references to 'Woody Woodpecker' around the hotel, or indeed cake and candy. Other than a garish carpet and a faux star on the door to our room there was not much of a theme. Housekeeping was disappointing and we found used ear buds and other flotsam and jetsam in the room. Furniture is dated to say the least and a bathroom that would be more at home in a low rate B&B. That aside there are ZERO facilities in the hotel, no spa, no gym, no pool, no nothing. Breakfast is pretty repetitive and is a buffet affair that marinades in its own misery from the minute it is pout out at 6 O'clock. This hotel is no frills, there are no porters for your baggage, you are rarely shown to your table, in fact the only time that you are approached by staff is for them to remind you that breakfast finishes at 10! Housekeeping don't fold any nightwear or indeed arrange your child's soft toy. There is not even a bottle of complimentary water in the room. So what you might ask? Well my answer is that you are paying a premium rate for sub standard hotel. This is the cheapest out of the four hotels at the park. You would be better off paying for a good hotel in the city and commute into the park by the rail link. You may even pay more for a good hotel chain but you will not get the feeling that you have been utterly ripped off. My advice is stay away!
This hotel is at best a jumped up travel-lodge charging 5-star hotel prices! From the arrogant little man who "acts" as a door man where taxis drop you off stating quite bluntly "You're supposed to take them" while pointing at your bags as he walks away to the same old choice at breakfast (only exception being you may get offered orange segments instead of tinned pineapple). The place is vastly over-rated and vastly over-priced!!!!! Rooms which profess to be bigger than most in Osaka are actually cramped, outdated and quite frankly not cleaned very well! If you want TV there are only 2 English channels - 1 CNN (which is not live) and a film channel which is currently showing the final Harry Potter film on a constant loop..The aircon is antiquated and can only be set to low, med or high which mean it's either too cold or too hot no in-between. The pillows have some sort of weird underside to them which feels like either rice or the inside of a beanbag making them really uncomfortable! Yes there is a laundry but I certainly don't expect to have to use a smelly service lift to access it - if you are going to offer this service it should be off a public area....... The only redeeming factor for this hotel is the location - less than 5 minutes from the USJ gate but even then I'd say one night here is one night too many - choose a different hotel!
This is the first hotel in Japan where the room was not spotless. Dirty carpet in the room and the hallway and a filthy bed runner. The hotel really needs an overhaul, especially for the price they charge per night. The bathroom is very cramped. Service is very friendly but that is no exception in Japan. The buffet breakfast on the other hand is out of this world and reasonably priced. You can buy tickets to Universal at the ticket counter in the hotel from 7am to 7pm, no discounts. If you want to take the limousine busservice to the airport know that they leave from the nearby Kintetsu hotel and they start running after 9am.
We stayed here for our 1-day trip to Universal Studios, and it did not disappoint. We booked a comfort triple at a surprisingly cheap rate for the summer season, and the bed space was more than enough for 4 people, maybe even 5. There were more than enough amenities and enough charging ports for gadgets. And a bonus for Harry Potter fans: 2 channels (one English and one Japanese) were dedicated to showing the films, one each night. Since we came a day earlier, we explored the CityWalk first. Right outside the hotel door is a Gap factory store, and there are restaurants around for every palate. There's even a clump of takoyaki stores called the Takoyaki Museum! And if you ever need anything (or just want onigiri), there are 3 Lawson shops near the hotel: one near the hotel's side door (behind the CityWalk elevator), one in front of Keihan Universal Tower, and one near the entrance of the park itself. Everything is right outside your door here, if you even wanna leave it :)
Really enjoyed this hotel, especially for its proximity to Universal studios. The city is 20-30 mins away and there isn't much else to do other than dinner and the GAP factory outlet. Also would be great if there was a pool to use in this heat. But overall a great hotel and well priced
Located prefectly not just for someone to go to universal studio. Lots of restaurant nearby And lawson n coffee shops. Reasonably priced for quadruple room, Although its bit compact for 4 adults. But since we need it just for sleep. The hotel sell the universal ticket, kaiyukan aquarium also the tempozan ferries wheel package. Overall.. good stay :)
I had spent two nights in this hotel during our visits to universal studio. The location of the hotel is excellent. We actually come to this hotel by a bus which departed directly from another Keihan Hotel in Kyoto. You can make seat reservation of this bus from Japan Bus Online from Internet. In fact, this hotel is only a couple of minutes walk from both JR Station and Universal Studio. There are many restaurants (Western and Japanese) and several 24 hours grocery stores (Lawson) nearby. The hotel room is clean and comfortable and we had been upgraded to a bigger room on the top floor. There is ticket counter in the hotel selling tickets and fast pass to Universal Studio that save your times from the lines. The price we paid is a very good deal. Should I go to Universal Studio, I would definitely return to this hotel.
Stay 4 night at Keihan Universal City on 29-05-2017 , Location is Perfect , Hotel Staff is very kind and always with a smile , we stay at quadruple room , room size is good , Shower is good Aircon is super cold and wifi is fast . We book our room with breakfast , Breakfast is good with so much choice but after 4 days with the same food ,Hmmm ,Will come back to stay again when ever plan for Japan Osaka Trip . Outside the hotel is Universal City Walk , Full of Restaurant and shopping , The even have 3 Lawson in this walk . Don't miss out to try Saizeriya Ristorante E Caffe , We had 3 dinner at this place . Overall If you plan to visit universal Studio Japan - Osaka , I would suggest to stay surrounding Universal City Walk Hotel , Reason you can purchase the ticket at the hotel and straight walk in to USJ , to escape the long Q at the ticket counter .
The hotel location is very strategic.. just step outside the Uni City train station look for GAP and thats the hotel next to it... Just a short walk to USJ. we bought our park tickets at the hotel too. Since we r going on thursday we didnt buy the express tickets. Rooms are quite big. With 3 single beds for 4 of us are more than enough cause we spent most of our time outside hotels. Staffs are friendly. I used the Laundromat on 4th floor and it was easy breezy . Lots of restaurants around the hotels. We ate all u can eat Shabu-Shabu.. also went to eat yakiniku. The pizza resto near the hotel not good at all . Check in n check out are all smooth n clear. Next time i want to try Keihan Uni Tower to feel the difference😊
This is a very nice hotel. Since the hotel is located at Universal City, it is really geared to the family. The rooms are good sized and the bathroom is excellent. There is a mall right outside, with lots of shopping and dining. The train station is right outside the door also. The breakfast buffet was excellent, with western and eastern selections. The room had complimentary bottled water, coffee, and tea. We liked this hotel so much that we booked another night while we were there. We had to change rooms because of adding another night to our stay. They handled everything. Picked up our luggage as we were on our way out in the morning and when we came back in the evening, our bags were in our new rooms. Excellent service!
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 608 reviews