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Universal’s Loews Royal Pacific Resort

4.0 star property

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Photo gallery for Universal’s Loews Royal Pacific Resort

Courtyard
Lobby lounge
Exterior
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
6300 Hollywood Way, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Universal’s Islands of Adventure
    ‪3 min walk‬
  • Place, Universal Studios Florida
    ‪8 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

9.0 out of 10
Wonderful
(296 reviews)
  • 335 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Water View (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Water View (Includes Universal Express Unlimited^)

9.0 out of 10
Wonderful
(25 reviews)
  • 335 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Water View (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Non Smoking, Water View (Includes Universal Express Unlimited^)

  • 335 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

9.2 out of 10
Wonderful
(32 reviews)
  • 335 sq ft
  • Sleeps 3
  • 1 King Bed

Standard Two Queen Room

  • Sleeps 5

View all photos for Two Queen Room with Water View

In-room safe, desk, laptop workspace, iron/ironing board

Two Queen Room with Water View

  • Sleeps 4

View all photos for Club Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Club Room, 2 Queen Beds, Non Smoking (Includes Universal Express Unlimited^)

8.8 out of 10
Excellent
(6 reviews)
  • 335 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (Includes Universal Express Unlimited^)

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (Includes Universal Express Unlimited^) | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking (Jurassic Kids' Suite) (Includes Universal Express Unlimited^)

  • 670 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Club Room, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

8.0 out of 10
Very good
(2 reviews)
  • 335 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking (Includes Universal Express Unlimited^)

  • 670 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Jurassic World Kids Suite

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds (Mobility) (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds (Mobility) (Includes Universal Express Unlimited^)

8.4 out of 10
Very good
(29 reviews)
  • 336 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Hearing Accessible (Includes Universal Express Unlimited^)

9.4 out of 10
Exceptional
(3 reviews)
  • 335 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Hearing Accessible (Includes Universal Express Unlimited^)

  • 335 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Water View, Mobility Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Water View, Mobility Accessible (Includes Universal Express Unlimited^)

8.0 out of 10
Very good
(1 review)
  • 335 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Water View, Hearing Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Water View, Hearing Accessible (Includes Universal Express Unlimited^)

  • 335 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Hearing Accessible (Includes Universal Express Unlimited^)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Hearing Accessible (Includes Universal Express Unlimited^)

  • 670 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mobility Accessible Standard 2 Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Standard 2 Queen Room

  • Sleeps 4

View all photos for Hearing Accessible Standard 2 Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Hearing Accessible Standard 2 Queen Room

  • Sleeps 4

View all photos for Hearing Accessible King Suite

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Hearing Accessible King Suite

  • Sleeps 2

View all photos for Mobility Accessible Standard 2 Queen Room w/roll-in shower

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Standard 2 Queen Room w/roll-in shower

  • Sleeps 4

View all photos for Mobility Accessible Water View 2 Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Water View 2 Queen Room

  • Sleeps 4

View all photos for Hearing Accessible Water View 2 Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Hearing Accessible Water View 2 Queen Room

  • Sleeps 4

Standard King Room

  • Sleeps 2

King Room with Water View

  • Sleeps 2

King Suite

  • Sleeps 4

View all photos for Royal Club Level Two Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Royal Club Level Two Queen Room

  • Sleeps 4

View all photos for Royal Club Level King Room

In-room safe, desk, laptop workspace, iron/ironing board

Royal Club Level King Room

  • Sleeps 2

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About the neighborhood

Orlando

Located in Florida Center, Universal’s Loews Royal Pacific Resort is within a 5-minute walk of Universal CityWalk and within 15 minutes of other popular attractions like Universal’s Islands of Adventure. This 1000-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a gym.

What's nearby

  • Universal Orlando Resort - 1 min walk - 0.0 miles
  • Universal CityWalk - 3 min walk - 0.2 miles
  • Universal’s Islands of Adventure - 3 min walk - 0.2 miles
  • Universal Studios Florida - 8 min walk - 0.5 miles
  • Universal’s Volcano Bay - 14 min walk - 0.8 miles

Getting around

  • Orlando Station - 11 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • ‪Toothsome Chocolate Emporium and Savory Feast Kitchen - ‬4 min walk
  • ‪Hard Rock Cafe Orlando - ‬10 min walk
  • ‪Jimmy Buffett's Margaritaville - ‬4 min walk
  • ‪Bob Marley-A Tribute to Freedom - ‬6 min walk
  • ‪Red Oven Pizza Bakery - ‬6 min walk

About this property

Universal’s Loews Royal Pacific Resort

Universal’s Loews Royal Pacific Resort features an outdoor pool, a children's pool, and a gym. Parking is available for USD 36 per night (USD 45 per night for valet parking), and there's also a free theme park shuttle. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include 2 hot tubs, a sauna, and free WiFi in public areas.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. IPod docks, coffee makers, and free newspapers are also standard.
2 hot tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Uncovered self parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Bula Bar and Grille
  • Islands Dining Room
  • Jake's American Bar
  • Orchid Court Sushi Bar
  • Tuk Tuk Market

Things to do

  • 2 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (85,000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Royal Pacific Resort TM & © 2025 UCF Hotel Venture. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • 2 total pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 39.38 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 20 for children
  • Uncovered self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 39.38 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Loews Orlando Royal Pacific
Loews Pacific Resort Universal Orlando
Loews Pacific Royal Orlando
Loews Pacific Royal Resort Orlando
Loews Royal Pacific
Loews Royal Pacific Resort
Loews Royal Pacific Resort Universal Orlando Hotel
Loews Royal Pacific Resort Universal Orlando Hotel Orlando
Loews Royal Pacific Universal
Universal Loews Royal Pacific
Universal's Loews Royal Pacif
Universal's Loews Royal Pacific Resort
Universal's Loews Royal Pacific

Frequently asked questions

Is a free cancellation option available at Universal’s Loews Royal Pacific Resort?

Universal’s Loews Royal Pacific Resort provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Universal’s Loews Royal Pacific Resort?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Universal’s Loews Royal Pacific Resort on May 19, 2026 start from $496, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Universal’s Loews Royal Pacific Resort?

This hotel is situated in Florida Center, just steps from Universal Orlando Resort, and within a 10-minute walk of Universal’s Islands of Adventure and Universal Studios Florida. You'll also find Universal’s Volcano Bay and The Wizarding World of Harry Potter™ less than a mile away.

Is there parking available at Universal’s Loews Royal Pacific Resort?

Yes, valet parking is offered for USD 45 per night with in/out privileges and self parking is available for USD 36 per night with in/out privileges. An electric car charging station is also available for guests.

Does Universal’s Loews Royal Pacific Resort have a casino at the property?

No, Universal’s Loews Royal Pacific Resort doesn't have a casino.

Will I find an indoor pool at Universal’s Loews Royal Pacific Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and 2 hot tubs. Guests have pool access between 9:00 AM and 10:00 PM.

What amenities will couples enjoy at Universal’s Loews Royal Pacific Resort?

There are plenty of amenities for couples at this hotel, including 3 restaurants, an outdoor pool, and a poolside bar.

Are there hot tubs at Universal’s Loews Royal Pacific Resort?

No, but guests can enjoy a steam room at this hotel.

Does Universal’s Loews Royal Pacific Resort have a restaurant that serves breakfast?

Yes, Universal’s Loews Royal Pacific Resort has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Universal’s Loews Royal Pacific Resort allow pets to stay for free?

Although they can't stay for free, pets are welcome at Universal’s Loews Royal Pacific Resort for a fee of USD 150 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Universal’s Loews Royal Pacific Resort?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Universal’s Loews Royal Pacific Resort?

The closest major airport to Universal’s Loews Royal Pacific Resort is Orlando Intl. Airport (MCO), which is 13.5 mi away (21 minutes by car). Another top airport is Kissimmee, FL (ISM-Kissimmee Gateway), which is located 19.9 mi away (35-minute drive).

Are there rooms with balconies at Universal’s Loews Royal Pacific Resort?

Yes, some guestrooms at Universal’s Loews Royal Pacific Resort offer a balcony.

Does Universal’s Loews Royal Pacific Resort have a wedding venue?

Take advantage of the wedding venue at Universal’s Loews Royal Pacific Resort if you plan to say "I do" during your trip.

Universal’s Loews Royal Pacific Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1303 out of 1861 reviews
Rating 8 - Good. 330 out of 1861 reviews
Rating 6 - Okay. 142 out of 1861 reviews
Rating 4 - Poor. 46 out of 1861 reviews
Rating 2 - Terrible. 40 out of 1861 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 1 night in Apr 2026

10/10 Excellent

Sergii

Stayed 1 night in Mar 2026

10/10 Excellent

Michele

Stayed 1 night in Feb 2026

10/10 Excellent

Ivan

Stayed 1 night in Feb 2026

10/10 Excellent

Linda, High Point

Perfect stay!
Stayed 5 nights in Jan 2026

10/10 Excellent

Stuart

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff, warm and friendly. Lovely hotel, and great location
Stayed 1 night in Feb 2026

10/10 Excellent

Lexton

Stayed 2 nights in Feb 2026

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff went out of their way to help me each time I spoke to them. Always with a great smile and cheerful attitude. Best of all, they had great solutions to my problems.
Stayed 1 night in Feb 2026

10/10 Excellent

William, Woodstock

Stayed 4 nights in Feb 2026

10/10 Excellent

robin

Liked: Cleanliness, amenities, property conditions & facilities
Was great except they screwed up my fast pass card twice
Stayed 1 night in Feb 2026

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel but the check-in process needs improvement. There was only one agent when we arrived Saturday afternoon, and after taking 2 guests, he left for a break and for 15 minutes there was nobody to take check-ins while the line just grew in size.
Stayed 3 nights in Feb 2026

10/10 Excellent

crystal

Stayed 2 nights in Feb 2026

8/10 Good

Destiny

Stayed 3 nights in Feb 2026

2/10 Terrible

Russell

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The resort itself is nice. Check in was quick and the staff at the desk were very friendly. We arrived to the hotel around 11am and were surprised to find our room was ready. Unfortunately, it later became evident that it wasn’t cleaned from the previous guests. The beds were made but the sheets were covered in what appeared to be feces, stains and hair on both beds and old cherios were left in plain site on the floor. For a premier hotel we expected much much better. I called down to reception and was greeted by a VERY rude lady who brushed off my concerns and said that she would let a maid know. After discovering more stains on the other bed I called again only for the same woman talk down to me. I finally asked for a manager and waited on hold for 10 minutes before he came on and said the best he could do was a $200 refund. Which I appreciated but I expected much better treatment and care by all involved. The apologetic, very kind maid did arrive and changed all of our sheets but it was clear that the rest of the room was not touched from the previous guests. Sleeping in a dirty, very expensive room was not what I expected from our very first universal experience. I would reccomend all guests to check their bedding before crawling in, which we sadly didn’t notice until after we laid on it.
Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Beautiful facility and everyone was welcoming and happy to be there
Stayed 1 night in Feb 2026

6/10 Okay

Erica

Traveled with family
Disliked: Cleanliness, amenities
The front desk staff were unfriendly and came across as dismissive, which set a negative tone from the start. We also didn’t receive the floral leis that were supposed to be provided upon arrival. Before our stay, I booked through Expedia but called the hotel directly to confirm that our reservation included the Express Pass to Epic Universe. I was clearly told that it did. After arriving, we were informed that it was not included. When I explained that I had called ahead to verify, the hotel refused to acknowledge the misinformation or even check their phone records, despite their system transcribing and storing calls. The lack of accountability and poor customer service was very disappointing. Because of the experience, we chose to cut our trip short and leave a day early. Unfortunately, we would not stay here again.
food that was stuck on to the pillow case
Day 1 - black stained sheets
day 2 - Maid came in and ingnored the stains, just remade the bed
Room upon Arrival
Stayed 4 nights in Feb 2026

10/10 Excellent

Jeff

Stayed 2 nights in Jan 2026

6/10 Okay

Suzanne

Traveled with family
not worth the cost for the condition of the room. resort is okay. It is worth the value for the universal passes, but this place is not worth the cost. The furniture beat up. We were originally put on a floor where there was construction above, when I realized the situation, we requested move which was late at night. First thing the next morning they were cutting palm trees down, several floors up, outside my window with chainsaw, no relaxation time. very disappointed and would not recommend. they charge daily for parking, even when staying on resort. Positive was that is was walking distance to Universal walk,U.S. & I.O.A.
Stayed 1 night in Jan 2026

8/10 Good

Patricia

Stayed 2 nights in Jan 2026

8/10 Good

EDUARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities
The convenience to the parks is unbeatable. Also, clean room and friendly staff.
Stayed 7 nights in Jan 2026

10/10 Excellent

Yesenia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was decent for the amount I paid. House keeping id say needs alittle more work done on how they clean rooms. Over I’d say 8/10
Stayed 5 nights in Jan 2026

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2026

10/10 Excellent

Marcus

Stayed 2 nights in Jan 2026

10/10 Excellent

Jaehyun

Stayed 1 night in Jan 2026

8/10 Good

Yvette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient , friendly staff, nice.
Stayed 1 night in Nov 2025

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