The staff was excellent. The property is dated and badly in need of updating. The room key is old technology and sometimes doesn't work properly. The carpet had patches missing and in the hallways there was a need to fix some cosmetic things. On the last full day there we were working from the room and starting at 9AM the fire alarm was going off continuously. It turns out they were testing but this went on into the afternoon. Not very pleasant if you are trying to make business phone calls and it also leaves your ears ringing.
The staff was flexible with my check in time, especially after my flight got delayed. Simply asked me to call upon landing so they could send the shuttle out... even though my arrival was after midnight! Upon arrival, the check in was fast and the staff was friendly. The room was spacious (traveling with 6 passengers) and extremely clean. Would highly recommend.
The staff was amazing. We arrived early and they set up the shuttle to take us to the movie theater close by. There are many food options near by that you can walk to, the movie theater is even close enough to walk to. Our room was a great size and very clean. The breakfast was great too. I would definitely stay here again.
Staff helpful. Chair badly soiled in living area. Shower head was loose and not attached to wall. Breakfast was not as advertised. Facilities outdated.
The property was in need of repair. Worn through carpet in several spots through the halls, a broken cupboard door in our kitchen, but worst of all, a bedroom door that would not close at all. It was partially off its hinges. We discovered when people were already in bed in the other room so we couldn't really get everyone up to change rooms. No credit offered when we brought it to the attention of the front desk.
I liked that it had two bedrooms. I didn’t like the breakfast. It was just breakfast bars, cereal, yogurt, and bagels. The ads should say basic continental breakfast not breakfast. The pool and hot tub were dirty and unusable, the sofa in the living room was so old it was painful to sit on, it’s a very old facility and needs to be updated. We were there for five nights and were told that our sheets would be changed on day 3. It never happened. I really wanted to move to a better hotel but my schedule wouldn’t allow it. Very disappointing.
The hotel was decent. First day it was a lot of food under the sofa bed and they left a dirty blanket on the sofa bed. The pool was dirty and the hot tub didn’t have water. They don’t serve hot breakfast and it cost $10 a day for parking
Excellent suite, nice breakfast and great staff...
This place had all the amenities you need to feel like you are st home. The staff were all great and super helpful.
Dirty, poop stains on the bathroom walls, shower clogged up, toilet was dirty, no extra sheets pillows or blanket for pull out bed. When pulled out the pull out bed it had Food crumbs all over the place. Sticky candy on the tv stand.
The hotel is in a great location! There are plenty of restaurants, shops and a theater within walking distance. (And a Starbucks!) It is ideal for those flying in/out the airport for proximity as it is literally up the road. If you're wanting to explore Orlando but not stay in the thick of all the touristy locations, this is a great option! And it's not far from I-drive. I'd stay again!
We had 4 people in our hotel room but only 3 sets of towels. The breakfast was nice, but garbage was overflowing. I cleared my plate and had to walk around to find one that wasn’t over flowing and by the time I cleared my children’s plates from the table, they were more overflowing. Shampoo and conditioner were enough for one day for a couple people (I brought my own), but not enough for the other three and not replenished the next day.
Great room. Excellent staff, stay was too short to really enjoy amenities, wish we could have stayed longer.
Very clean hotel, comfortable. Excellent, friendly and helpful staff. Felt very welcome there. Will stay again when in the area.
This hotel was just wonderful. We enjoyed our stay even if it was only for one night.
too noisy on the air conditioner. couldnt sleep during the night... please refund the balance thanks in advance.
Entire hotel staff was great! Hotel front desk was so pleasant, transportation was so helpful and the Sunday morning breakfast exceeded our expectations. I would definitely stay here again.
Nice and clean hotel... Excellent staff............
Located in Airport North, Residence Inn by Marriott Orlando Airport is 6.4 mi (10.4 km) from Florida Mall and 12 mi (19.2 km) from Orlando International Premium Outlets. This 3-star hotel welcomes guests with 132 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Free full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. Entertain your taste buds with a drink at the bar/lounge, or chat with other guests at the free manager's reception.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Kitchens, dining areas, and sitting areas are also available.
Guests staying at Residence Inn by Marriott Orlando Airport enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 12 per day, or you can take advantage of the free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, an outdoor tennis court, and a 24-hour business center.
The staff was excellent. The property is dated and badly in need of updating. The room key is old technology and sometimes doesn't work properly. The carpet had patches missing and in the hallways there was a need to fix some cosmetic things. On the last full day there we were working from the room and starting at 9AM the fire alarm was going off continuously. It turns out they were testing but this went on into the afternoon. Not very pleasant if you are trying to make business phone calls and it also leaves your ears ringing.
The staff was flexible with my check in time, especially after my flight got delayed. Simply asked me to call upon landing so they could send the shuttle out... even though my arrival was after midnight! Upon arrival, the check in was fast and the staff was friendly. The room was spacious (traveling with 6 passengers) and extremely clean. Would highly recommend.
Dear Justina, Thank you for sharing your experience at Residence Inn Orlando Airport. We are sorry you were stranded at the airport due to a flight delay, but we are glad our hotel was able to turn a difficult situation into a pleasant one with our smooth check-in process, comfortable accommodations, and outstanding service by the staff. We will share your comments with our team. Thank you again for your recommendation, and we look forward to your return visit.Sincerely,Marisela KellerGeneral Manager
The staff was amazing. We arrived early and they set up the shuttle to take us to the movie theater close by. There are many food options near by that you can walk to, the movie theater is even close enough to walk to. Our room was a great size and very clean. The breakfast was great too. I would definitely stay here again.
Dear Leayne, thank you for choosing the Residence Inn Orlando Airport for your stay and for sharing your experience. It was a pleasure to read how much you enjoyed our spacious and clean accommodations, outstanding breakfast, and service by our staff. We will share your wonderful comments with our team at our next meeting. We appreciate you being our guest and look forward to your return. Sincerely, Marisela Keller General Manager
Staff helpful. Chair badly soiled in living area. Shower head was loose and not attached to wall. Breakfast was not as advertised. Facilities outdated.
Dear Guest, thank you for choosing to stay at our hotel. Please accept our apologies for the maintenance issues you experienced during your stay. We also regret not meeting all of your expectations. On a positive note, we are glad to know you were happy with our courteous staff. Thank you again for your feedback, and we hope to see you again soon. Sincerely, Marisela Keller, General Manager
The property was in need of repair. Worn through carpet in several spots through the halls, a broken cupboard door in our kitchen, but worst of all, a bedroom door that would not close at all. It was partially off its hinges. We discovered when people were already in bed in the other room so we couldn't really get everyone up to change rooms. No credit offered when we brought it to the attention of the front desk.
Dear Guest, thank you for choosing our hotel for your recent stay while in the area. We are truly sorry for the maintenance issues with your accommodations. We are meeting with the team to discuss improvements in our procedures to keep this from happening again. We were glad to have you as our guest and hope you will allow us another opportunity to provide you with a better stay. Sincerely, Marisela Keller, General Manager
I liked that it had two bedrooms. I didn’t like the breakfast. It was just breakfast bars, cereal, yogurt, and bagels. The ads should say basic continental breakfast not breakfast. The pool and hot tub were dirty and unusable, the sofa in the living room was so old it was painful to sit on, it’s a very old facility and needs to be updated. We were there for five nights and were told that our sheets would be changed on day 3. It never happened. I really wanted to move to a better hotel but my schedule wouldn’t allow it. Very disappointing.
Dear Guest, thank you for taking the time to review our hotel. Please accept our sincere apology for the inconvenience that you experienced during your stay. It is only by receiving guest comments that we can learn of areas that may need improvement. We appreciate your feedback and hope that you will choose us again so that we can provide you with the exceptional stay you deserve. Sincerely, Marisela Keller, General Manager
The hotel was decent. First day it was a lot of food under the sofa bed and they left a dirty blanket on the sofa bed. The pool was dirty and the hot tub didn’t have water. They don’t serve hot breakfast and it cost $10 a day for parking
Dear Guest, thank you for evaluating your stay. Maintaining a clean and fresh atmosphere within our guest rooms and common areas is always a key priority, and we sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Marisela Keller, General Manager
Excellent suite, nice breakfast and great staff...
Dear Luis, thank you for choosing the Residence Inn Orlando Airport for your stay and for sharing your experience. It was a pleasure to read how much you enjoyed your spacious suites and outstanding service. We will share your wonderful comments with our team at our next meeting. We appreciated you being our guest and hope that you will return soon. Sincerely, Marisela Keller, General Manager
This place had all the amenities you need to feel like you are st home. The staff were all great and super helpful.
Dear Phil, thank you for your excellent review of the Residence Inn Orlando Airport. It is a pleasure to read that our devoted associates took terrific care of you and were attentive to your needs. We always appreciate knowing what our guests love most about our hotel and the amenities we provide! We value your business and look forward to accommodating you again for another flawless experience. Sincerely, Marisela Keller, General Manager
Dirty, poop stains on the bathroom walls, shower clogged up, toilet was dirty, no extra sheets pillows or blanket for pull out bed. When pulled out the pull out bed it had Food crumbs all over the place. Sticky candy on the tv stand.
Dear Guest, thank you for your recent stay with us. On behalf of the entire team, we would like to offer you our sincerest apologies for not meeting your expectations. We have inspection procedures in place to make sure that rooms are appropriately serviced, so we regret that steps were missed in this case. Our housekeeping department is working to tighten procedures to make sure that we deliver a superb stay every time. Thank you for sharing your comments and we hope that you will consider staying with us again so that we can have another chance to serve you in the future. Sincerely, Marisela Keller, General Manager
Thank You for your message. Our apologies for the inconvenience during your stay, we are very sorry your stay was not as expected . Our guests satisfaction is very important and we really appreciate your feedback. Please let me know is there is somethingb we can do for you.