I should have listened to the previous reviews! We had very similar bad experiences. Before I rented the place I asked the managment specifically if the spa was fixed and heating properly. They assured me all issues mentioned in the previous review were fixed. Nope. We paid extra to heat the spa and pool. The spa never got hot the entire time. It is just a jetted cold tub which is pointless. I rented this house because it supposedly had a hot tub that my special needs daughter needed. I told the managment this. They stringed us along the entire stay refusing to provide us with a phone number to speak to them directly. No one called us to resolve the issue like they should have. They sent a pool guy out to "check" on things. He took pictures and spent an hour in the driveway. He didn't speak English, he never even felt the water. The management just kept telling us to turn on the egg timers like we were idiots and said their assessment of the pool was that everything worked fine. Lol. They refused to refund my money for the pool/spa heat. I even offered to accept a partial refund. The spa heat charge is a total scam. This company is not interested in customer satisfaction. They blame the guest and avoid speaking to you. I wish that was the only issue. The water heat for this place in general is faulty. One shower only had hot water, one only had cold water. The showers are dangerously slippery. Many of us fell. There is no gripping on the floor nor any bath mats. The club house pool is a 5 mintute drive away and extremely overcrowded. We couldn't even use it. It is much smaller than the pictures on the website depict. Many of the pots were scratched. There were food stains on the rug and bean bag upstairs that weren't cleaned. The nails on the stair carpeting were not hammered down properly and cut our feet many times. Watching TV is nearly impossible. The remotes do not work consistently. We changed the batteries and made sure we were using the proper remotes for the TVs. We just gave up eventually. The complex smells like trash because they don't use garbage cans. You have to put the trash on the grass every morning in bags. I should have listened to the previous reviews! I will never rent from Shine Villas again. Not well managed, not well maintained, not accurately advertised, not a company who cares about customer satisfaction.