2/10 Terrible
Daniel B
Apr 21, 2026
Disliked: Staff & service
I would have rated this hotel much higher; however, our experience with front desk staff on June 16 significantly impacted our stay.
We had a reservation through Orbitz for three rooms under a single booking. At approximately 7:30 a.m., we arrived and requested early check-in, asking if any rooms were available. The front desk employee told us that no rooms were open. Shortly after, I sent one of my students back to check again, and he was told that two of our rooms were in fact available—but he was charged a $50 fee to access one of them. This was inconsistent with the initial response and not clearly explained.
Later that same day, at approximately 11:00 p.m., we returned to check into the remaining room from the same Orbitz reservation. The front desk employee on duty stated that the room was a separate reservation and required an additional service fee. I showed him my Orbitz confirmation indicating that all three rooms were part of one reservation, but he refused to acknowledge this and insisted on the charge. When I questioned the fee, his demeanor became confrontational, and he indicated that he could refuse to rent the room to us.
Overall, the interaction was unprofessional and left me feeling disrespected as a guest. I was traveling with two high school students on an educational field trip from Oregon to visit NASA, and we expected a much higher level of professionalism and clarity.
I hope management will review these incidents and address both the inconsistency
Daniel B
Stayed 3 nights in Apr 2026
