On arrival, the pool was green! The water looked like sewage water. No one had been out to prepare the pool for an upcoming stay that has been booked for 2 months. 1 of the beds was broken. We had to use pots from the kitchen to prevent the bed from sloping in the middle. This was communicated with the host. The next day, a very nice gentleman arrived to prepare the pool. He came back the day after to ensure the pool was working as it should. To alleviate my frustration, he also heated up the jacuzzi with no additional charge, for the remainder of our trip. However…. No one came to address the bed! On our 3rd day, after running the dryer, all of a sudden, there was a bat in the home. Again, notified the host. Was asked to wait to see if they could have someone come to the home to help. No one ever called back, no one ever checked on if the bat was gone or if we were ok. My disabled sister is the 1 who ended up killing the bat! There were no wash cloths in any of the rooms. Only hand towels. I don’t shower with hand towels, so we had to visit the local Walmart for washcloths. The home was clean, but the nuances were just too much. I won’t be booking with this host again.