Great location. Extended stay is always a solid choice.
We asked for clean towels around 11:00am and there was nothing washed till after midnight. At that point we had to walk down and get them ourselves because they wouldn't deliver them. We were there for funeral arrangements because our brother passed away. Our other brother arrived to get us that morning and brought his electric bike up so it wouldn't be stolen out of his truck. We at that point decided we needed another day or two to finalize everything needed, which is alot considering it was a sudden death, something none of us were prepared for. When the girl at the front desk,who by the way was very nice and always professional arrived at the door with the rude and inconsiderate manager from the previous day. I told them i was coming down to pay for at least another day possibly two day extended stay. When before I could even finish my sentence , your unprofessional and mind you rude manager cut me off and said she was not interested in hearing me out and that she wouldn't let us pay for another night. We were to leave!!!. We are not young kids, all of us in our early 40's . Quite in bed by 11and up by 5am, no loud noise, no partying . Family members com
Overall this hotel is a notch below a motel 6. The tap water is over treated and tastes awful. Vending machine was out of order and nighttime front desk staff was completely unhelpful in helping us find palatable water for our son. Facilities are old but clean.
How close it is to the Honda center and Anaheim stadium. The restaurants & entertainment nearby & I love the kitchenette.
Room was clean a d the Hotel sits in the same parking lot of Century 25 theater also Good top Restaurants also in parking lot. Only issue was the dish network not much to watch on tv no good channels maybe they need to sqitch provider.
The people on the front desk were helpful. The facility looked run down and in poor shape.
Close distance for food and honda center didnt care for road construction to entrance
Property was off Katella, not on Katella, so it ws difficult to access it. GPS lead ne to a cyclone fence or a construction site.
I request accessible room when I booked online but no response. When I check in they just said that there are no accessible room for 2 beds. Also, there’s no available towel when I request in the lobby. The staff was not approachable and rude! I pay my room then they treat us like that! There not helpful!
We stayed here when we were in town for the Vegas Golden Knights and Anaheim game. It’s a great location, free parking and 10 minutes walking to the Honda Center. We will definitely stay here again.
Convenient location Staff friendly and helpful No hairdryer and conditioner
Carpets had burn holes and smelled like urine. Furniture was broken with veneer peeling off. They only gave me 3 hangers - I had to plead for more. Their "high speed internet" was not high speed at all. Had to pay an extra $15.00 for a decent connection.
Extended Stay America Suites Orange County Katella Ave places you within a mile (2 km) of popular attractions like Honda Center and City National Grove of Anaheim. This 120-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Guests of Extended Stay America Suites Orange County Katella Ave enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
Great location. Extended stay is always a solid choice.
We asked for clean towels around 11:00am and there was nothing washed till after midnight. At that point we had to walk down and get them ourselves because they wouldn't deliver them. We were there for funeral arrangements because our brother passed away. Our other brother arrived to get us that morning and brought his electric bike up so it wouldn't be stolen out of his truck. We at that point decided we needed another day or two to finalize everything needed, which is alot considering it was a sudden death, something none of us were prepared for. When the girl at the front desk,who by the way was very nice and always professional arrived at the door with the rude and inconsiderate manager from the previous day. I told them i was coming down to pay for at least another day possibly two day extended stay. When before I could even finish my sentence , your unprofessional and mind you rude manager cut me off and said she was not interested in hearing me out and that she wouldn't let us pay for another night. We were to leave!!!. We are not young kids, all of us in our early 40's . Quite in bed by 11and up by 5am, no loud noise, no partying . Family members com
We are sorry to hear the circumstances of your stay and cannot apologize enough for the poor service you received from one of our associates. This is not acceptable, and we have shared your comments with the individual to make sure this is never repeated in the future. Please reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Overall this hotel is a notch below a motel 6. The tap water is over treated and tastes awful. Vending machine was out of order and nighttime front desk staff was completely unhelpful in helping us find palatable water for our son. Facilities are old but clean.
Thank you for being our guest. We are sorry for the issues you encountered and that our staff was not responsive enough to your needs. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
How close it is to the Honda center and Anaheim stadium. The restaurants & entertainment nearby & I love the kitchenette.
Kace, thank you for choosing Extended Stay America for your recent stay. We are happy you liked the fully equipped kitchenette in your room and appreciate your kind comments about our convenient location close to a variety of restaurants, the stadium, and many activities. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Room was clean a d the Hotel sits in the same parking lot of Century 25 theater also Good top Restaurants also in parking lot. Only issue was the dish network not much to watch on tv no good channels maybe they need to sqitch provider.
It was a pleasure having you as a guest at Extended Stay America. We are delighted to read your stay was a great one, but what made it even better was our ideal location close to Century Stadium 25 and XD and restaurants. Your feedback for the television channels is noted as it will help us improve our future guests experiences. Thank you so much for your four-star rating, and we look forward to seeing you again soon. Sincerely, Hotel Management
The people on the front desk were helpful. The facility looked run down and in poor shape.
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are pleased you liked our associates. We hope you will visit us again in the future for a much better experience. Sincerely, Hotel Management
Thank you for making Extended Stay America your home away from home. It is wonderful to read that we were able to provide you with an outstanding stay once again and liked our convenient location. It means a lot that you choose to stay with us over all of the other hotels in the area. We hope to see you again soon. Sincerely, Hotel Management