Dirty. Gross. Incredible amount of mold in the bathroom. Hair on the floor. Cockroaches on the counters and walls by the counter. Poop splatter on the rim of the toilet. No cups or ice bucket bag. Freezer one giant ice block. One tv didn't work. Beds hard and tiny pillows flat. Sketchy people hanging out in lobby all night, sleeping there. Staff super rude and did not care about the gross rooms. Talked to other guests and other rooms were as bad so...Yea zero stars would never recommend.
Horrible motel. Master bedroom had no lights or lamps. No toilet paper, no shower curtain. Plugged toilet. Someone threw up in one of the hallways, and in one of the stairwells. It dried up, and was never cleaned up. Furniture had missing and broken doors. Told when checking in that the internet was down, and that the pool was closed for repairs. It had a main entrance and 4 side entrances that I noticed. All the entry ways inside and outside the building were very dirty with sand, gravel leaves and cigarette butts. One of the emergency exit doors was broken and unable to be closed and another one was blocked open.
This is one of the worst hotel stays I've even had. The room had a funky smell and half the light switches and electrical outlets didn't work. The wifi didn't work in the room. The bathroom was filthy. There were actual streaks dirt on the floor, residue on the counter around the sink, and grime in the bathtub. No soap and no towels. The phone in the room didn't work so we physically went down to the front desk four times and asked for someone to come and clean our bathroom. No one ever came. One of the times I went and asked the front desk if housekeeping could come clean our bathroom, I asked for a trash can, as there wasn't one in the room. The staff at the front desk gave me a trash can. I took it up to the room and discovered that under the liner was about an inch of red liquid in the bottom of the can. I understand that sometimes things get missed or overlooked, but a clean bathroom is critical. The most upsetting part of the stay was that the staff didn't fix the problem we asked them to address, despite multiple requests. Hygiene ought to be a priority. I was beyond disappointed in our experience and plan to avoid Wyndham brand hotels in the future.
Nasty nothing open no mask wore by staff room smelled like smoke
Pool closed pretty early, mgr offered an apology and nice gift.Found a cockroach roaming the bed. We relocated to new room. Toilet ran all night. Found a plastic bag tied over the smoke alarm. 1st room (we moved from) didnt have the coffee maker that we found in second room. Rates were great. The rooms were ok but a bit "cold" in the decorating department. Not inviting. I'd stay again.
Kitchen area was nice to have, but just wish it was cleaner.
Clean (does not automatically provide daily house keeping service unless you ask). You can get clean towel via contacting the front desk. Good location, friendly staff and nice appearance.
Staff was very friendly and helpful. Facility and was relatively cleaned
first room had bed bugs so they move us to a new room that also had bed bugs so we ask for a refund and they said they would do that.
It was nice to have a suite for less than most plain hotel rooms. It felt more like a home than a bed and tv only. The tropical atmosphere in the lobby area is a refreshing break from Midwest's winters.
They only had down feather pillows and comforters so due to my allergies i was unable to enjoy my stay. Most places have hypoallergenic options, but when i asked they had nothing.
The lounging/common area. It had a very interesting look and feel.
Facility not kept up as well as it should be. Safety lock broken on door. Night stand had sticky spot on it. Checked in later in evening & couldn’t find staff. Asked for nonsmoking room & room we got smelled of smoke. They gave us another room & smelled much better.
This hotel had a nice pool/hot tub area, Large rooms with a front sitting room. Could use decor updating.
Enjoyed my stay! Wonderful staff! Great property at a great value!
It was in a good, central location. It's got good bones, but it's just sorely in need of being updated. The gym is ho-hum. The phone in my room didn't work (which I discovered when I tried to call down to the front desk); you could see where a floor length mirror had been pulled off the wall in the bedroom; I hate to criticize the housekeeping staff, but they didn't do some really basic things when tidying up the room. I just needed a place to hang my hat for a couple of days, and this got the job done, but it's not a place I'd likely book again.
looking out at atrium is nice. Friendly staff and customers. Quiet room!!
Located in South Central Omaha within a mile (2 km) of Baxter Arena, Aksarben Suites Trademark Collection by Wyndham is within a few miles (5 km) of other popular sights such as University of Nebraska-Omaha. This 186-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
At the end of the day, relax with a drink at the bar/lounge.
All 186 heated accommodations feature living rooms. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Microwaves, refrigerators, and coffee makers are also standard.
Guests of Aksarben Suites Trademark Collection by Wyndham have access to an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with securing valuables and luggage storage. Additional amenities include a spa tub, conference space, and coffee/tea in a common area.
Dirty. Gross. Incredible amount of mold in the bathroom. Hair on the floor. Cockroaches on the counters and walls by the counter. Poop splatter on the rim of the toilet. No cups or ice bucket bag. Freezer one giant ice block. One tv didn't work. Beds hard and tiny pillows flat. Sketchy people hanging out in lobby all night, sleeping there. Staff super rude and did not care about the gross rooms. Talked to other guests and other rooms were as bad so...Yea zero stars would never recommend.
Horrible motel. Master bedroom had no lights or lamps. No toilet paper, no shower curtain. Plugged toilet. Someone threw up in one of the hallways, and in one of the stairwells. It dried up, and was never cleaned up. Furniture had missing and broken doors. Told when checking in that the internet was down, and that the pool was closed for repairs. It had a main entrance and 4 side entrances that I noticed. All the entry ways inside and outside the building were very dirty with sand, gravel leaves and cigarette butts. One of the emergency exit doors was broken and unable to be closed and another one was blocked open.
This is one of the worst hotel stays I've even had. The room had a funky smell and half the light switches and electrical outlets didn't work. The wifi didn't work in the room. The bathroom was filthy. There were actual streaks dirt on the floor, residue on the counter around the sink, and grime in the bathtub. No soap and no towels. The phone in the room didn't work so we physically went down to the front desk four times and asked for someone to come and clean our bathroom. No one ever came. One of the times I went and asked the front desk if housekeeping could come clean our bathroom, I asked for a trash can, as there wasn't one in the room. The staff at the front desk gave me a trash can. I took it up to the room and discovered that under the liner was about an inch of red liquid in the bottom of the can. I understand that sometimes things get missed or overlooked, but a clean bathroom is critical. The most upsetting part of the stay was that the staff didn't fix the problem we asked them to address, despite multiple requests. Hygiene ought to be a priority. I was beyond disappointed in our experience and plan to avoid Wyndham brand hotels in the future.
Thank you for the time to rate the hotel.
Nasty nothing open no mask wore by staff room smelled like smoke
Sorry to see the rating given, we will address your comments with the Executive Team.
Pool closed pretty early, mgr offered an apology and nice gift.Found a cockroach roaming the bed. We relocated to new room. Toilet ran all night. Found a plastic bag tied over the smoke alarm. 1st room (we moved from) didnt have the coffee maker that we found in second room. Rates were great. The rooms were ok but a bit "cold" in the decorating department. Not inviting. I'd stay again.
Thank you for the crucial feedback from your stay, we will address the room issues with our housekeeping department immediately.
Thank you for the rating! It is greatly appreciated!
Kitchen area was nice to have, but just wish it was cleaner.
We will let housekeeping know about your comments.
Clean (does not automatically provide daily house keeping service unless you ask). You can get clean towel via contacting the front desk. Good location, friendly staff and nice appearance.
Thank you Al for your rating and feedback, it is greatly appreciated! We hope to see you again soon!
Staff was very friendly and helpful. Facility and was relatively cleaned
Thank you for taking the time to give us some feedback and rate our hotel! We greatly appreciate it and hope to see you again soon!
Thank you for this crucial feedback from your stay. We will address these concerns with our Executive team.