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402 Hotel

2.5 out of 5.0

402 Hotel

2.5 out of 5.0

Recent guest reviews

Nice people but the property still needs updating several years after the remodel. The ice machine was overflowing water in the morning, there was a hole in the wall in my room near the TV outlet, dirty & long hairs on 2 of the 4 pillows, shower a bit messy, noisy and slow AC etc. And they "Super 8" pics are a bit funny ... this is a glossy Super 8 after all

Very, very friendly staff. Hotel is very old. Elevator broke down while we were there. General areas smelled of awful fragrance & musty. The room did not smell, lucky. The bed was comfy & the room was clean, but slanted. We stayed there during college baseball- so over priced!

Very old needs overall renovation .Room smells.Bed doesn’t Have mattress pad

The property was not well kept. Very dirty. It doesn't seem as though they clean the rooms at all in between guests. Our room was missing a smoke detector. The light in our bathroom had paper towel surrounding it. It was incredibly disgusting. A friend of ours checked-in to the same hotel and di not have any towels in their room and was told that they were still in the dryer. The towels that we had in our room were still filthy, visible stains. I would NOT recommend this place to anyone. There are plenty of other hotels in the area. Do NOT let the pictures fool you.

They tried putting us in an occupied room. Changed rooms, and key cards didn't work. The website states that they have a shuttle. Was rudely told that "No, we don't have any shuttle." No water pressure for the shower and barely any hot water. Would not choose to stay there again.

If you go in expecting a budget hotel or motel then your expectations will be set.

This was the worst experience I have ever had. The room was right next to the janitor’s room. The janitor staff finished the evening job at 10:30pm and started again at 2:30am. The noise was so bad that I went to the front desk at 5:00am, asked them to stop, and was told “this is the first noise complaint” they ever received...I don’t believe it! I checked out that morning. The room was filthy, undone, smelled like stale cigarettes. Truly a terrible experience.

Shante at the front desk was amazing. She did everything she could to make my stay more comfortable, including finding me a hair dryer, and they offer complimentary beer, water, or juice in the evening and breakfast sandwiches in the morning. The hotel itself was surprisingly gritty, but they have put a chic face on it and the location to the Joslyn Art Museum was ideal.

Room was very comforting and staff was awesome. I will definitely be going back

This is a great chain. They basically take over other hotels and make them very modern and stylish. The locations are great and General upkeep is too. Their prices are usually very reasonable. This company knows what they are doing and hopefully will continue expanding. Yes....you should stay here

Heater didnt work, faucet dripped, ceiling was falling apart over all the quality of the hotel was very very poor for the price. I DO NOT reccomend staying here..you would be better off at a super 8.

It was really good. The only problem was the strong marijuana smell coming from the laundry room on Friday night.

A unique find in Omaha. This hotel is a great value. Free Wi-Fi, drink coupons, fresh baked cookies, friendly staff, and comfortable rooms. We really enjoyed our stay here and will stay here again next time we come to town. Located close enough to downtown where you could walk or ride a B-cycle bike without much trouble. Location was easy to find and easy to get around town. A bit of a trek to go out west, but that's normal for Omaha. Easy access to Doge street, Interstate, etc.

This hotel was perfect for the location we needed . The staff was nice and the room was clean and comfortable. They were under maintenance / remodeling while we stayed and that said, even the construction workers were trying to be helpful and very polite . I have no complaints, it accommodated our needs well and I would return .

Daytime staff were extremely friendly . Manager provided transportation to dinner spot in her personal vehicle. Only negative- night crew didn’t order a cab as requested for early trip to airport. We were fortunate that another guest offered a ride. Could have easily missed morning flight I’d stay there again

Drive closely to old market and not crowd place. Would go back again.

We arrived late and were greeted by a friendly smile and the gentleman at night gave us water to take to our room. Through out our stay we never had a bad experience and the hotel was central to everything.

2211 Douglas St Omaha NE

Hotel highlights

  • Walking distance to Creighton University and Omaha Children's Museum
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Downtown Omaha, 402 Hotel is a leisurely stroll from popular sights such as Orpheum Theater and Creighton University. This 60-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 9:00 AM.


Rooms

A TV comes with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

402 Hotel features free WiFi in public areas and a TV in a common area. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations.

Room options

Standard Double Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for 402 Hotel

Everyone (13) Couples (1) Family (5)
2
Business Business Travelers

Nice people but the property still needs updating several years after the remodel. The ice machine was overflowing water in the morning, there was a hole in the wall in my room near the TV outlet, dirty & long hairs on 2 of the 4 pillows, shower a bit messy, noisy and slow AC etc. And they "Super 8" pics are a bit funny ... this is a glossy Super 8 after all

By on Jul 2, 2019

Review comment responded on Jul 2, 2019

Thank you for taking time to review our hotel. We appreciate all guest feedback as it helps us improve in the future. If you need anything else, please let us know. Regards

1
Everyone

By on Jul 1, 2019

Review comment responded on Jul 2, 2019

Thank you for taking time to review our hotel. We appreciate all guest feedback as it helps us improve in the future. If you need anything else, please let us know. Regards

2
Families

Very, very friendly staff. Hotel is very old. Elevator broke down while we were there. General areas smelled of awful fragrance & musty. The room did not smell, lucky. The bed was comfy & the room was clean, but slanted. We stayed there during college baseball- so over priced!

By on Jun 23, 2019

Review comment responded on Jul 1, 2019

Thank you for taking time to review our hotel. We appreciate all guest feedback as it helps us improve in the future. If you need anything else, please let us know. Regards

4
Everyone

By on Jun 19, 2019

Review comment responded on Jul 1, 2019

Thank you for taking time to review our hotel. We appreciate all feedback as it helps us improve in the future. If you need anything else please let us know. Regards,

1
Families Family with small children Partner Couples Families

Very old needs overall renovation .Room smells.Bed doesn’t Have mattress pad

By on May 24, 2019

Review comment responded on May 29, 2019

Thank you for your feedback! We are working hard to address your issue.

1
Family with small children Families

The property was not well kept. Very dirty. It doesn't seem as though they clean the rooms at all in between guests. Our room was missing a smoke detector. The light in our bathroom had paper towel surrounding it. It was incredibly disgusting. A friend of ours checked-in to the same hotel and di not have any towels in their room and was told that they were still in the dryer. The towels that we had in our room were still filthy, visible stains. I would NOT recommend this place to anyone. There are plenty of other hotels in the area. Do NOT let the pictures fool you.

By on May 23, 2019

Review comment responded on May 24, 2019

Thank you for your candid feedback; we are working hard to address these issues.

3
Everyone

They tried putting us in an occupied room. Changed rooms, and key cards didn't work. The website states that they have a shuttle. Was rudely told that "No, we don't have any shuttle." No water pressure for the shower and barely any hot water. Would not choose to stay there again.

By on May 8, 2019

Review comment responded on May 14, 2019

Thank you for taking time to review our hotel. We appreciate all guest feedback as it helps us improve in the future.We apologize for the issues you had and hop that everything was corrected for you. If we can do anything for you now, or in the future please let us know. Regards,

4
Everyone

By on Apr 10, 2019

Review comment responded on Apr 11, 2019

Thank you for you rating! We appreciate guests like you! Please come back and see us again!

3
Business Business Travelers

If you go in expecting a budget hotel or motel then your expectations will be set.

By on Apr 5, 2019

Review comment responded on Apr 30, 2019

Thank you for taking time to review our hotel. We appreciate all feedback as it helps us improve in the future. Should you need anything now, or in the future please let us know. Regards,

1
Families

This was the worst experience I have ever had. The room was right next to the janitor’s room. The janitor staff finished the evening job at 10:30pm and started again at 2:30am. The noise was so bad that I went to the front desk at 5:00am, asked them to stop, and was told “this is the first noise complaint” they ever received...I don’t believe it! I checked out that morning. The room was filthy, undone, smelled like stale cigarettes. Truly a terrible experience.

By on Mar 19, 2019

Review comment responded on Mar 22, 2019

Thank you for taking time to review our hotel, we appreciate all feedback as it helps us improve in the future. If you need anything now or in the near future please let us know. Regards,

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.