Rooms were clean, pool area was not clean, pool water was green. The gate handle to the pool was broken, pool ladder was broken, pergola was dirty had lots of bird droppings - was an eyesore to look at. Staff was friendly but not professional. The breakfast experience was very tacky. We booked through Orbitz was told upon arrival per staff our breakfast is included. Next morning we get pulled aside while eating in line for breakfast and are told if you’re a Hilton customer then the breakfast is free and if you book through a 3rd party you have to pay $11 per person. Other folks were experiencing this as well. The staff girl at the breakfast area I felt was a troll, she asks everyone when you’re getting your food for you name and room number. She looked like she was working at a rock concert - black lipstick, spider web earrings, multiple lip piercings etc and smokes right out front. It was not what you would expect when staying at a Hilton. The manager however, did make it right with the breakfast ordeal.
Beautiful property. Great location. Front desk wouldn’t adjust our rate at checkin. There was no breakfast served but our rate included breakfast!
Tammy at the front desk was helpful and a pleasant addition. Really enjoyed our stay....
The pool. Maid service came once and did not leave any complimentary coffee, tea, soap, lotion, or shampoo, Didn't remove all the trash from the room.
I was early for my check in and was in need of a room to get ready for a wedding. The front desk lady was so helpful. She got us a room and everything was perfect.
The room heater put out a very foul order. Could not run the heater. By morning the room temperature was 68 degrees. The hair dryer also did not work.
Great experience. We in Norman to visit my daughter a student at the University of Oklahoma. The hotel is in an excellent location and the staff was very friendly and helpful
Needs better lighting in room and more counter space in bathroom.
Loved the beds great service. Great location to where I needed to be. Great restaurants with in walking distance.
Overall the hotel and room were very nice. The room was spacious and the bed was comfortable. The only problem was the lobby and dining room was hot. However the room and halls were cool.
No issues - staff was courteous, room was clean, large and comfortable.
The staff was very helpful. The rooms clean, big, and modern. I left my car lights on overnight and the on-duty person (Tim) at the front desk loaned me his jumper-cables to jump start my car. Great Place!
I was on the bottom floor right by the door. I hear smokers going outside constantly and I could smell the smoke. I turned the heater on only to have cold air. I had to call four times to get someone to look at it. By eight a man and woman barged in my room and stated that the heater is working and I was wrong. All night it would rattle and blow cold air, constantly waking me up. Ugh. There was so much wrong with this place. I asked to be switched rooms and they wouldn't. I finally got to talk to the manager the next morning and she was really nice.
Excellent hotel at a great value. Staff was extremely helpful and friendly. .
I reserved 2 rooms. The room for my daughters was not available when they arrived. It was 3:30 well after check in. I had to call to speak to a manager when I did that then they said it would be ready in 5 min. We had a wedding rehearsal to go to and needed to get ready.
This hotel has the looks, feel, and service of a much more expensive facility. The rooms were spacious and clean. The outdoor swimming pool was awesome. An all-around excellent stay.
Room was exceptionally clean, shower area was excellent as were sheets and pillows. Refrigerator and coffee in room. Front desk staff were helpful and courteous. Spartan but efficient workout room. Lots of dining places near the hotel. Overall and excellent hotel an experience.
This was a "get-a-way" trip for our anniversary. We enjoyed our stay.. Pro's: Friendly staff, clean room, clean bathroom, daily house keeping, pool, and other things... Con's: Though I smoke and got a smoking room-- this is the first time I walked into a smoking room and it smelled like an old ash tray (quickly fixed with some axe body spray lol), the bed didnt seem to work properly, and the credit card reader/machine went down shortly after arrival, only 1 elevator working. Over-all had a good time.
Went to Womans basketball game. We were impressed with the accomadations. Both [...] were very helpful to use as we left a cosmetic bag and they found the item and made sure we were able to retrieve the item.
Located within a leisurely stroll of Sooner Mall, Hilton Garden Inn Norman is within a 10-minute drive of Riverwind Casino. This 121-room, 3-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. MP3 docks, refrigerators, and microwaves are other standard amenities.
At Hilton Garden Inn Norman, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Rooms were clean, pool area was not clean, pool water was green. The gate handle to the pool was broken, pool ladder was broken, pergola was dirty had lots of bird droppings - was an eyesore to look at. Staff was friendly but not professional. The breakfast experience was very tacky. We booked through Orbitz was told upon arrival per staff our breakfast is included. Next morning we get pulled aside while eating in line for breakfast and are told if you’re a Hilton customer then the breakfast is free and if you book through a 3rd party you have to pay $11 per person. Other folks were experiencing this as well. The staff girl at the breakfast area I felt was a troll, she asks everyone when you’re getting your food for you name and room number. She looked like she was working at a rock concert - black lipstick, spider web earrings, multiple lip piercings etc and smokes right out front. It was not what you would expect when staying at a Hilton. The manager however, did make it right with the breakfast ordeal.
Beautiful property. Great location. Front desk wouldn’t adjust our rate at checkin. There was no breakfast served but our rate included breakfast!
Tammy at the front desk was helpful and a pleasant addition. Really enjoyed our stay....
The pool. Maid service came once and did not leave any complimentary coffee, tea, soap, lotion, or shampoo, Didn't remove all the trash from the room.
I was early for my check in and was in need of a room to get ready for a wedding. The front desk lady was so helpful. She got us a room and everything was perfect.
The room heater put out a very foul order. Could not run the heater. By morning the room temperature was 68 degrees. The hair dryer also did not work.
Great experience. We in Norman to visit my daughter a student at the University of Oklahoma. The hotel is in an excellent location and the staff was very friendly and helpful
Needs better lighting in room and more counter space in bathroom.
Loved the beds great service. Great location to where I needed to be. Great restaurants with in walking distance.
