Over $6,500 for 1 week at the Gateway Grand rm 1507. We expected a clean room w/most utilities working. Sadly, we weren’t able to check in until 4 & it was still being “cleaned“. The cleaning lady was there & I told her not to rush; cleanliness is important to me because of my granddaughters has a heart disorder. Instead of making sure the room was clean, she started telling me about a bird show she puts on for kids.
VRBO said there would be clean sheets on the bed, but they were put on top of the comforters (not in plastic bags). The towels were visibly dirty. We had to wash all sheets, most comforters, all towels, pillow cases & had to run the DW. We started cleaning but decided to contact OC reservations & ask for a cleaner to come back because the place was filthy! Every surface was dirty! I’ll attach the pics if possible but I suspect this review won’t see the light of day.
One of the first things that was broken were the blinds going out to the OF balcony. They opened but wouldn’t close completely. Other things were broken or on the verge like chairs, tables, many locks didn’t work, 1 of the 2 (not 3) tall chairs at the island had to be serviced to sit on it, the fridge kept turning off, the FR table was very shaky as it was missing screws, & no password was required for WiFi after all so anyone can login.
The owners have a beautiful condo with an amazing view & a comfortable bed. Too bad they didn’t check to ensure that it was being cleaned & maintained.