Hotel Fortin Plaza3.5 out of 5.0
Recent guest reviews
We really like the location for it's view and easy accessibility by car with parking. Once arrived, the impeccable service, the art, the plants, the modern yet somewhat colonial feel of the hotel. The restaurant has such a nice patio and quality of service that locals regularly come for the ambiance, the luxury - you can tell. The Sunday Buffet is a winner. Food was consistently high quality Oaxacan style. While we were there, the Governor appeared for an event Friday and then a famous Mexican artist performing at the Guelaguetza stayed there the next night with his band. That is to say, that this place is well-respected. It was a short pleasant walk over to the Guelaguetza for the event or a somewhat longer but still quite reasonable walk into the centro. It's not IN the centro, but on the very edge. At different times, we enjoyed meals poolside or coffee in the entry patio if not in the restaurant. As with many great hotels, it felt welcoming and luxurious just to hang out in the various public spaces there. We appreciated it as it's own destination as well as a base. The rooms are nice enough, perhaps slightly aged but well-considered, good beds, everything worked, abundant hot water, AC, great view. We had a jr suite and our daughter was in a regular double and both had nice views with a balcony. We liked how the jr suite's bed faced the patio glass while the doubles room, in typical hotel fashion, beds were facing the wall with the patio glass at the end of the room. We often kept the patio door open and enjoyed the air and feel of looking over the city. Minor drawbacks: The location that makes it special has a negative aspect. It is at a major corner where the highway before it rises up the Cerro Fortin. Due to this, there is often noise from buses and such climbing the hill. With doors closed and the AC on, it's only going to affect lighter sleepers but it is worth noting. We have been back several times because all the goodness outweighs the highway noise. The pool has a nice feel, quite shady and tropical but could be kept cleaner. The many special events bookings can limit facilities that should be available to hotel guests. There was very little space at the pool that wasn't reserved for somebody's party the Sunday we allocated to lounge poolside. We managed to cobble together a few loose chairs for ourselves, but it would be more respectful to hotel patrons to keep at least half of the pool space open to room guests and not just for special parties.
It's a nice hotel, parking is not enough though they count with additional place few meters. AC is but would be better if you could control the ventilation function the remote is locked to the wall. Some of the rooms do not count with a room service menu but the suggestion by the desk front personnel was great (expensive but nice breakfast). Elevators seem to be a bit old and they're not enough for all guests.
When I arrived the two young men that checked me in were very welcoming. I stayed four nights with the Salsa Congress and as my stay went on the service kind of got worst and worst. Don't expect them to know anything about things in Oaxaca city center. It's about a 20 minute walk to the Zocalo. Anytime I asked about any restaurant or bar recommendations or even shopping everyone looked at each other like I was speaking a foreign language. I am fluent in spanish and english so there was no language barrier. Also for whatever reason the ladies had trouble smiling and being helpful in any way. They have two computers in the lobby if you want to find information you'll have to do it there. If you want a real cultural experience don't stay at Hotel Fortin Plaza go further into the historic area. Also we told housekeeping we didn't want any service during our stay and I put the DND on the door and I came back every day to a made up room and the DND off the door. The housekeeper actually told my friend not to put the DND on the door. I have never heard of this happening. It is really overpriced in my opinion. If you want a luxury hotel away from city center stay at Hotel Victoria. You pay less. The restaurant, view, rooms and accommodations are really great. I paid 950 pesos for a room at Hotel Victoria and paid 1020 at Fortin Plaza. Just not worth it. Also restaurant is overpriced for poor service and not great food.
Very good hotel,very good food,free transportation to town ( about 10 minutes from the hotel ) free transport back by request,(no airport transport ) I love the people in the restaurant (Jasmin and Cecilio )
We booked three nights through Expedia. The hotel and room was very clean. Staff was very friendly. They did put a hold on our credit card that was never removed, plus an extra fee- but we didn't actually charge that much in the one night we stayed. We ended up leaving after the first night and going to the Quinta Real because it had a better location and nicer accommodations.
This is a conference hotel, and as such, lacks character. For the most part, the staff are very friendly. The maids and waiters are friendly and say hello. The rooms are clean. The front desk staff is a bit cold, however. Helpful, but slightly standoffish. Internet is VERY iffy... everyone in our group had trouble staying online. It's about a 5 min taxi ride to the center of town, and taxis are easy to come by on the busy main streets out front. The breakfast is a Mexican buffet with beans, chicken in mole sauce, chips, cheese in sauce -- all pretty good. There's also fruit, yogurt, cereal, and you can order eggs or pancakes, etc. off the menu. Dinner buffet isn't great, though. Much of it lacks flavor, and isn't worth the price. Go to one of the many delicious places in town, instead. Honestly I felt compelled to write this because of a couple of strange things: First, I came with a group. So we got a group rate that included breakfast. But when I put dinner on my room and signed for it, thinking I'd pay later, they came knocking on my door at 10:30 at night -- I was already in bed -- and asked me to pay for it. I forgot that my card wasn't on file. So they wanted me to pay right then and there. Which was weird. Couldn't we do it in the morning? Then, there was a miscommunication about how many nights I was staying -- could have been on my group's part. I'm not sure. But they called me at 9:30pm and said I should have checked out that day. That's fine, but didn't they notice that earlier? I told them I'd pay for the extra nights separately. At breakfast the next day I went to the buffet as usual and after I'd already sat down and helped myself to a bowl of yogurt, they told me it wasn't included. They then charged me for a full buffet... even though I just ate a bowl of yogurt. I definitely would have gone somewhere in town, instead, had they told me beforehand. This isn't really their fault, necessarily, it just felt odd that my two extra nights suddenly weren't under the same rate. So, all in all, I can't say anything was bad, really. It just wasn't special and I didn't feel like they cared whether I was staying here or somewhere else.
This was a very accommodating hotel, we reserved several rooms at the very last minute and we know we were putting them on a difficult situation but they handled our requests very efficiently. We were given nice spacious rooms on the 7th floor, with nice views of the city, clean and with everything one can expect from a city hotel. In my opinion the hotel restaurant opened a little late in the morning, we left the property at around 7:30AM everyday and at that time there was no place open for breakfast so we had to find other alternatives outside. The hotel isn't in a good location but if you like to walk and explore it will be a good excuse to walk the streets of Oaxaca, there's always something interesting. On the day we arrived, three of us got trapped in the elevator, we were there for some long enough for it to seem like an eternity because it didn't have ventilation. Apparently, there was nobody near there so other guests had to go and inform the front desk staff two or three times. Finally, they found somebody who was sent to the 7th floor to open the elevator when we were trapped right at ground level. It's one of the things that could happen to anyone, anywhere so we decide just laughed and joked once we could get out. Finally, it doesn't have anything to do with the hotel, but we didn't enjoy the zocalo. It was full of union teachers with their stinky tents that ruined the experience, they were there the entire week we spent in Oaxaca so we completely avoided that area, what a shame.
Was there from Saturday to Saturday, the beds were fine, food was fine, the service was excellent, the Wi-Fi was HORRIBLE, don't spect to be connected all the time and if you are, please know that it will be slow, very slow. Also a good tip is that the key to your room CAN NOT be in contact with any other card that has a chip, it will stop working.
Perfect hotel for us very clean & friendly staff. It is very good hub to go every where, such as monte alban ruins or downtown, and even el tule. It has a nice little pool & the entire hotel has a 5star appearance. The food was great! many tipical foods to choose from. It has sufficient parking. We were very please with this hotel, oh price was excellent I feel I got more for my buck.
We arrived as a group with only one person at check in so very slow. Told breakfast included but next day informed not so and had to pay extra. Situation poorly handled by (again) single person on duty while staff hassled my wife in dining room. Next day a reduced quality of breakfast because we were paying a reduced rate tariff. Overall impression is of a tired hotel, poor service standards and low quality. Quite a walk from the historic centre so not well located and a busy road outside so not quiet. Most disappointingly was the way our situation was handled. Will not use again
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Hotel Fortin Plaza places you within a leisurely stroll of House of Juarez Museum and Graphic Arts Institute of Oaxaca. This 108-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. It's near the airport and also a short walk from Museum of Oaxacan Culture and Auditorio Guelaguetza.
Enjoy a bite to eat at Nizhanda, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 7 AM to 11:30 AM.
All 108 rooms provide coffee makers, safes, and phones. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Ironing boards and desks are also standard.
Guests of Hotel Fortin Plaza have access to an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for MXN 200 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 9 meeting rooms, a 24-hour business center, and a computer station.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 148 reviews