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Extended Stay America Oakland - Emeryville

2.5 out of 5.0

Recent guest reviews

The Hotel needs more security and Cleaning of the rooms Daily You shouldn't have to clean your Room no matter your length of stay

I have asthma and even though I got a non-smoking room I felt like I was in a smoking room. I am not exaggerating. The entire hotel smells like smoke. Not to mention one of the bed side lights began to smolder from over heating and added to the tobacco smoke in the room. I'd say bite the bullet and stay at a more expensive hotel near by. This place is so NOT worth your hard earned money. For a little more a night you can be at a much cleaner, healthier place.

This room was promoted as a non-smoking room but it sure smelled like a smoking room

We were very disappointed with the shabby condition of this hotel. We will not be staying with this chain again. Stick to Marriott, Comfort, Hampton, and Hilton hotel chains.

stay was good. no major problems encountered. staff was courteous and responded to our requests.

The only nice thing that I can is the location was good

I paid 2 weeks in advance for my king room and when I arrived I was told there were no more available so I'd have to settle for a room with 2 double beds. I expressed my dissatisfaction and they were able to then find a king room for me- the room I had originally booked. The room itself was unclean, sticky spots on all of the tables from cups and other spilled foods, and a shower curtain rod that was about to fall out of the wall. A musty smell was also present in the room, while the hallways had a stale cigarette smell due to the smoking rooms that this hotel allows. Nothing about my stay was inspiring or inviting, and I will not be returning.

Could not wait to get home. Stale and sour smell of the bedding and shower curtain were very uncomfortable and nauseating. Even kept me up from sleep. Neighborhood was surrounded by homeless people. Will never go back there.

Very enjoyable facilities and staff. Clean room and great location. I would certainly recommend this place to others.

Despite the hotel being affordable, I was very unhappy with my visit. The 'continental' breakfast was a complete joke - no coffee, a crumbled granola bar that had been sitting there for months and stale fruit. The pillows and bedding were atrocious, I may have gotten bed bugs. I was COMPLETELY GROSSED OUT. The room was on a smoking floor and smellled horrible. Also, there was no one answering the phone for late checkout so we stood there for many minutes before someone opened the door to let us check in. I am very unhappy with my booking and WILL NEVER stay at an Extended Stay America.

Good hotel, sketchy area though. But stayed there just to visit San Fran so just being there to sleep it worked out really well. About 20 minutes away from downtown San Fran.

The hotel's location was pretty decent, and the staff was certainly friendly, but that's as good as it got. The hotel looked nice from the outside, so deciding to stay there during a prior trip was a no brainer, however, on the inside, it's a whole different story. The first room we were in was messy, and the inside of the comforter and sheets was filthy. Fine. We easily got a new room, though there was no excuse for that to have happened. The next room was missing simple things such as a TV remote-though lazy, that thing's pretty important. Several parts of the room looked as through a vacuum had never touched it, even though there wasn't furniture in the way. Also, there was animal hair..everywhere. Nice staff, decent location, but even if it were half the price I wouldn't stay there. There was no excuse for how dirty those rooms were.

I specifically asked for a non- smoking room, but was placed ion the "smoking Floor". The room was a bit stuffy and had the lingering odor of cigarettes. It was ok for one night and conveniently located near the freeway.

Room was OK, but the layout of the room was REALLY bad. You almost have to walk into the refrigerator just to get in the door. The bathroom is small and cramped. The bed is as hard as a rock. I only ended up staying there 2 hours after I checked in and then left. Slept elsewhere that night. Don't waste your money on this hotel. Go ANYWHERE else

Considering these are "business stops", one would hope the phone would at least work.

Did not have extra bed. Originally booked us in a smoking room, though we had asked for non-smoking. The "grab-n-go" bfkst is just normal coffee and commercial brand muffins - a corporate version of the continental bfst.

Great location. Easy and fast check in. Good experience.

Mixed at best Most of staff was friendly enough Mattress was rock hard Pipes behind shower wall were so loud that it woke ujp my whole famiy, and probable the whole floor Staff were overall opologetic, but were ujnable to resolve problem No real effort for service recovery

We asked for a non-smoking room and we were placed in one that was a smoking room, which smelled horrible!! The smell stayed on all our clothes and things - gross. Had to purchase an air freshner and even that didn't really help. The bathroom was also not very clean and the man at the front desk was not helpful or responsive to our complaints at all. One of the worst stays ever. Will not be staying here again.

I stayed here for 5 days and it was horrible! No room service at all. We had no clean towels and no one to pick up my garbage. I could not even get someone to change my sheets because it was against "policy." This was the worse experience I have ever had. I would never stay here again and definitely would not recommend it to anyone else.

3650 Mandela Pkwy Oakland CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a mile (2 km) of Bay Street, Extended Stay America Oakland - Emeryville is within 2 miles (3 km) of Children's Hospital Oakland. This 149-room aparthotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's near the airport and also near Oakland Museum of California and Fox Theater.


Dining

Free continental breakfast is offered each morning.


Rooms

The 149 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America Oakland - Emeryville offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Oakland - Emeryville

Everyone (7) Couples (10) Business (9) Family (8) Other (5) Friends (3)
3
Everyone

The Hotel needs more security and Cleaning of the rooms Daily You shouldn't have to clean your Room no matter your length of stay

By on Mar 21, 2017

Review comment responded on Mar 23, 2017

Thank you for being a guest at our hotel. We are pleased you enjoyed your overall stay and that you were impressed with the service provided by our courteous associates. However, I am sorry for not meeting your expectation in regards to our grab-and-go breakfast and have taken a note of the same. We appreciate your observations and hope to have the opportunity to welcome you back soon! Sincerely, General Manager

1

smokers paradise

Everyone

I have asthma and even though I got a non-smoking room I felt like I was in a smoking room. I am not exaggerating. The entire hotel smells like smoke. Not to mention one of the bed side lights began to smolder from over heating and added to the tobacco smoke in the room. I'd say bite the bullet and stay at a more expensive hotel near by. This place is so NOT worth your hard earned money. For a little more a night you can be at a much cleaner, healthier place.

By , from FL on Dec 8, 2016

2

may have been labeled a non-smoking room but...

Everyone

This room was promoted as a non-smoking room but it sure smelled like a smoking room

By on Nov 14, 2016

2

nice neighborhood, run down hotel needing repairs

Families

We were very disappointed with the shabby condition of this hotel. We will not be staying with this chain again. Stick to Marriott, Comfort, Hampton, and Hilton hotel chains.

By , from Northern California on Aug 1, 2016

4
Everyone

stay was good. no major problems encountered. staff was courteous and responded to our requests.

By on Jul 26, 2016

2

location

Everyone

The only nice thing that I can is the location was good

By on Jun 26, 2016

1

i won't be back

Everyone

I paid 2 weeks in advance for my king room and when I arrived I was told there were no more available so I'd have to settle for a room with 2 double beds. I expressed my dissatisfaction and they were able to then find a king room for me- the room I had originally booked. The room itself was unclean, sticky spots on all of the tables from cups and other spilled foods, and a shower curtain rod that was about to fall out of the wall. A musty smell was also present in the room, while the hallways had a stale cigarette smell due to the smoking rooms that this hotel allows. Nothing about my stay was inspiring or inviting, and I will not be returning.

By , from California on Jun 11, 2016

1

smelly!

Everyone

Could not wait to get home. Stale and sour smell of the bedding and shower curtain were very uncomfortable and nauseating. Even kept me up from sleep. Neighborhood was surrounded by homeless people. Will never go back there.

By on Apr 18, 2016

5

mr.

Singles

Very enjoyable facilities and staff. Clean room and great location. I would certainly recommend this place to others.

By on Apr 27, 2015

1

gross - do not stay here!

Couples

Despite the hotel being affordable, I was very unhappy with my visit. The 'continental' breakfast was a complete joke - no coffee, a crumbled granola bar that had been sitting there for months and stale fruit. The pillows and bedding were atrocious, I may have gotten bed bugs. I was COMPLETELY GROSSED OUT. The room was on a smoking floor and smellled horrible. Also, there was no one answering the phone for late checkout so we stood there for many minutes before someone opened the door to let us check in. I am very unhappy with my booking and WILL NEVER stay at an Extended Stay America.

By on Sep 30, 2014