Standard Room, 2 Queen Beds, Non Smoking
from $86
Best Western Pentagon Hotel - Reagan Airport
2.5 out of 5.0
3.1
out of 5
Average Guest Review
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Recent guest reviews
Our room décor was dated. The room amenities were fine; the microwave worked and we had to turn down the refrigerator (you must pull it out of the enclosure and find the dial on the top near the back) because it froze our food. They even had a K-cup machine in the room and the coffee wasn’t bad. There was plenty of hot water and the water pressure was fine. The air conditioner cooled the air but it remained humid in the room. (It was extremely humid the week we were in DC). The hotel is close to the Metro station and their shuttle to it came about every 30 minutes. They can call an extra driver/bus if the bus is full. The breakfast was okay. There were many choices, including make-your-own waffles. It wasn’t that busy at 9 (the breakfast closes at 10) and the gals that worked there were very nice. I never did find the milk. I don't think we had neighbors on all sides of us so it was relatively quiet, but we could hear people talking in the room next door. We used Lyft about half of the time, it was fast and if you have two or more and don't mind sharing a ride sometimes it is cheaper than the Metrol.
The lady at the front desk gave an unfortunate vibe and my wife was not surprised when we didn't get the wake up call we had requested. The walk to restaurants was more laborious than anticipated. We took a cab back. High marks for the airport shuttle, however.
Everyone was friendly. Room clean with awesome service. There is no refrig. which was fine because we just needed a place to sleep and bathe. The Continental Breakfast was over the top. I expected just donuts and coffee but they had a buffet every morning with different selection every morning. Staff friendly and helpful
The first room I checked into the A/C was not working at all, so got moved to a second room. Although that A/C seemed to be working, the coolest it got in the three days I was there was 76. Way too warm to sleep, so basically went three nights with no sleep while trying to work 9-10 hour days. Thought about asking for a fan and a bowl of ice!
No microwave or fridge as advertised. The Ac cooled poorly. The breakfast was adequate and hot. The service was top notch very friendly and courteous front desk. The room needed help!
Good, convenient location. Reasonably quiet. Great staff.
This Best Western is undergoing some major renovations and it is an older property. It is brutally over priced at $157.00 per night! No refrigerator, no microwave, no ice machine on every floor and no elevators...
Far from everywhere and overall low quality -average for this kind of hotel- but way expensive for what's been offered.
Cheap room, but you get what you pay for in order to be close to DC. Internet and cell service spotty and free breakfast isn't worth the price other than the coffee is not too bad.
OK - nice location, easy to get to restaurants and shops. They have a Shuttle but it is too small for the number of people who need it because they share with the Comfort Inn. UGH. ended up taking a taxi from Pentagon city to the hotel because the weather was so cold we didn't want to wait for the shuttle only to be shut out of using it because there were too many people waiting for it. Breakfast was very good and the staff were polite, quick and efficient. The room...was, well Ok. The shower only gave you hot or cold water and that was frustrating. The door seal wasn't very good so it did let in the cold air slightly. The walls are on the thin side so we CLEARLY heard our neighbors and they weren't loud...just normal conversation. Finally, the entry to the bathroom threshold was about 2 inches proud of the floor creating a very painful trip hazard that we ran into a lot! Positive..very very polite staff and housekeeping was very efficient. Also loved the micro, fridge and in room safe. Would I stay here again? probably at the orbitz rate but not at the hotel rate....we stayed an extra day and it was quite pricey.
Breakfast was great. Room had to be changed because of plumbing problems in first room but was taken care of promptly and without attitude. Cleanliness lacked a little in the bathroom area. Staff efficient but not super friendly. Had a fairly comfortable but not luxurious couple nights stay. I'd stay again.
Enjoyed the full breakfast provided, clean rooms, showers had a lot of water pressure. Very quiet surprised being close to the freeway.
The Hotel feels more like a Motel. Outrageously priced for basic amenities.
farther away from airport than we were hoping- airport shuttle does not start until 6a. everything else was as expected.
The checkin clerk did not provide any information about the hotel at all. The bath tube wasn't very clean looking so we put down towels to step on. The location was great and you get what you pay for.
The hotel was nice friendly staff had breakfast every morning only thing I would suggest is more meat options for breakfast are we had a sausage would be nice to have bacon on the menu nice having shuttle to take you to the airport into the Metro not too many restaurants around Hotel though besides from that overall was a good State rooms were comfortable and clean just for some reason in our room that heater stayed on with the air so it made it a little bit uncomfortable for the bed next to the heater would definitely recommend if you're looking for something that's comfortable affordable and family-friendly
Booked this as part of a flight-hotel package but would not stay at this hotel again. No restaurants within walking distance. Mildew in tub area.
Stayed 1 night, large rooms and close to the airport. Free shuttle was a huge plus. No restaurants in walking distance. Will stay here again if in the area.
Excellent customer service and loved the shuttle bus service to the metro and the airport. Also, it was a nice and comfortable room.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Free airport shuttle
Located within 2 miles (3 km) of Birchmere, Best Western Pentagon Hotel - Reagan Airport places you within a few miles (5 km) of Arlington National Cemetery. This 199-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Near the airport, it's also near Pentagon and Tomb of the Unknown Soldier.
Dining
Free hot/cold buffet breakfast is included with your stay and is served from 6:30 AM to 10 AM.
Rooms
All 199 air-conditioned rooms feature coffee makers, free local calls, and safes. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.
Property features
Guests of Best Western Pentagon Hotel - Reagan Airport enjoy a fitness center, free WiFi in public areas, and a business center. There's free parking, as well as a free airport shuttle at scheduled times. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and laundry facilities.
Guest reviews for Best Western Pentagon Hotel - Reagan Airport
very good, for the most part
Everyone
Our room décor was dated. The room amenities were fine; the microwave worked and we had to turn down the refrigerator (you must pull it out of the enclosure and find the dial on the top near the back) because it froze our food. They even had a K-cup machine in the room and the coffee wasn’t bad. There was plenty of hot water and the water pressure was fine. The air conditioner cooled the air but it remained humid in the room. (It was extremely humid the week we were in DC). The hotel is close to the Metro station and their shuttle to it came about every 30 minutes. They can call an extra driver/bus if the bus is full. The breakfast was okay. There were many choices, including make-your-own waffles. It wasn’t that busy at 9 (the breakfast closes at 10) and the gals that worked there were very nice. I never did find the milk. I don't think we had neighbors on all sides of us so it was relatively quiet, but we could hear people talking in the room next door. We used Lyft about half of the time, it was fast and if you have two or more and don't mind sharing a ride sometimes it is cheaper than the Metrol.
just okay
Everyone
The lady at the front desk gave an unfortunate vibe and my wife was not surprised when we didn't get the wake up call we had requested. The walk to restaurants was more laborious than anticipated. We took a cab back. High marks for the airport shuttle, however.
if you're looking for a hotel with room only
Everyone
Everyone was friendly. Room clean with awesome service. There is no refrig. which was fine because we just needed a place to sleep and bathe. The Continental Breakfast was over the top. I expected just donuts and coffee but they had a buffet every morning with different selection every morning. Staff friendly and helpful
a/c is non-existent
Everyone
The first room I checked into the A/C was not working at all, so got moved to a second room. Although that A/C seemed to be working, the coolest it got in the three days I was there was 76. Way too warm to sleep, so basically went three nights with no sleep while trying to work 9-10 hour days. Thought about asking for a fan and a bowl of ice!
Review comment
Mike responded on May 10, 2017
I apologize for your inconvenience. We are replacing the a/c unit in that room. Please stay with us again. I am sure your A/C will work fine.
not as advertised
Everyone
No microwave or fridge as advertised. The Ac cooled poorly. The breakfast was adequate and hot. The service was top notch very friendly and courteous front desk. The room needed help!
Review comment
Mike responded on May 14, 2017
I am glad to hear our staff gave you good service
BusinessTravelers
Good, convenient location. Reasonably quiet. Great staff.
not bad for one night...
BusinessTravelers
This Best Western is undergoing some major renovations and it is an older property. It is brutally over priced at $157.00 per night! No refrigerator, no microwave, no ice machine on every floor and no elevators...
Everyone
Far from everywhere and overall low quality -average for this kind of hotel- but way expensive for what's been offered.
convenient to dc
Everyone
Cheap room, but you get what you pay for in order to be close to DC. Internet and cell service spotty and free breakfast isn't worth the price other than the coffee is not too bad.
Review comment
Max responded on Mar 26, 2017
Thank you for your review. We are sorry you didn't have as great of an experience we would have liked you to have. Most guest give us great review of our breakfast. We hope we will see you again soon!
convenient to all the sites and dc
Everyone
OK - nice location, easy to get to restaurants and shops. They have a Shuttle but it is too small for the number of people who need it because they share with the Comfort Inn. UGH. ended up taking a taxi from Pentagon city to the hotel because the weather was so cold we didn't want to wait for the shuttle only to be shut out of using it because there were too many people waiting for it. Breakfast was very good and the staff were polite, quick and efficient. The room...was, well Ok. The shower only gave you hot or cold water and that was frustrating. The door seal wasn't very good so it did let in the cold air slightly. The walls are on the thin side so we CLEARLY heard our neighbors and they weren't loud...just normal conversation. Finally, the entry to the bathroom threshold was about 2 inches proud of the floor creating a very painful trip hazard that we ran into a lot! Positive..very very polite staff and housekeeping was very efficient. Also loved the micro, fridge and in room safe. Would I stay here again? probably at the orbitz rate but not at the hotel rate....we stayed an extra day and it was quite pricey.
Review comment
Max responded on Mar 21, 2017
Dear guest, We are pleased you took your time to give us a detailed review. We are glad to year you enjoyed some of our amenities and our friendly staff. We will take your input to considerations. We hope you will visit us again soon. Thank you,
Thank You for your input. I am glad you enjoyed your stay