The hotel is charming but it didn't suit my needs. I was traveling with my mother and really just needed a small room with two queen beds. They don't seem to offer anything other than king rooms and suites. I had a king suite with a pull out bed which was not ideal. The rooms are probably better suited to families and larger groups. Additionally, the hotel appears to be calm and tranquil but is quite noisy. There was a wedding going on while we stayed and our neighbors came home drunk and noisy. I will say that when the noise didn't die down, I called the front desk and the issue was resolved immediately but be aware that it is used for events such as weddings and I imagine that this happens frequently. I was also woken up at 4am on a Monday by people talking loudly in the hall which lasted for quite some time. The walls are thin and I would recommend bringing ear plugs if you are a light sleeper. Other than that, it was fine, just not the awesome boutique hotel I was expecting.
Nice hotel....nice staff. Only issue I had was pillows while being nice quality were actually too stiff/thick which did not allow proper back alignment...sore lower back but that would a preference thing
Missing knife from knife set. Broken tiles to the shower. Shower head mount falling off the ceiling. Often than that the room was great just what I was looking for.
Nice clean, friendly staff,good restarant on site. Only draw back was very choppy wifi
This is a great hotel at a reasonable price I give this hotel 5 stars. The staff was great the room was super clean and impressive. There is a restaurant attached to the hotel which has excellent food. This hotel is 15 mins away from the falls. Overall experience was great and I would definitely come back again.
Easy check in, friendly staff, great setting, no issue with parking (although parking can be difficult on Friday night at dinner hours as the first floor Italian restaurant draw a big crowd...... Not a bad drive to the Falls and visit the Locks off Glendale Ave on the way.
Great staff, location is central to various parts of the niagara area, clean rooms. Great for a traveling trip but not if you want to be in tourist central walking distance to the falls from your room. Good value for the price.
The hotel was different in a good way and I would stay again......and recommend to my friends........plus having access to the restaurant was very convenient.....
Nice hotel but further away from Niagara Falls than anticipated. Hotel was very nice and clean. What brought it down to four stars was that our first room (which was fantastic) had some issues with the door. The next day we told staff and they moved us, but it was to a room that was a bit of a downgrade. Staff wasn't readily assessable when you needed them, often away from the front desk.
Great hotel this was an old cotton mill back in the day.converted to a hotel. What a great idea. Highly recommended
I really loved the location and the character staircase and period features. I would have liked a gym to enjoy during my stay and somewhere to sit and enjoy breakfast onsite, but overall a pleasant stay and nice room. The bed and linens were very comfortable.
Located in Merritton within a short walk of The Pen Centre, Stone Mill Inn is within a few miles (5 km) of other popular sights such as Welland Canal Lock 7. This 34-room, 3.5-star hotel has a restaurant, a full-service spa, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.
The 34 accommodations feature a separate bedroom. 46-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are also standard.
Guests of Stone Mill Inn enjoy features like a full-service spa, free WiFi in public areas, and spa services. You can put free parking to good use if you drive. Dry cleaning/laundry services make packing light an option. Other amenities at this spa hotel include a ballroom, wedding services, and a hair salon.
Hello Anonymous, Thank you for the generous rating, we're very pleased you enjoyed your stay.
Hello Anonymous, Thank you for the generous rating, this means so much to the team here at the Stone Mill Inn.
The hotel is charming but it didn't suit my needs. I was traveling with my mother and really just needed a small room with two queen beds. They don't seem to offer anything other than king rooms and suites. I had a king suite with a pull out bed which was not ideal. The rooms are probably better suited to families and larger groups. Additionally, the hotel appears to be calm and tranquil but is quite noisy. There was a wedding going on while we stayed and our neighbors came home drunk and noisy. I will say that when the noise didn't die down, I called the front desk and the issue was resolved immediately but be aware that it is used for events such as weddings and I imagine that this happens frequently. I was also woken up at 4am on a Monday by people talking loudly in the hall which lasted for quite some time. The walls are thin and I would recommend bringing ear plugs if you are a light sleeper. Other than that, it was fine, just not the awesome boutique hotel I was expecting.
Hello Anonymous, Thank you for the 3 out of 5 rating. I am sorry your visit with us was not as you had hoped. You are correct and as evident on the Orbitz website, we do not offer rooms with two queen beds. We have rooms with one king bed and some with a king bed and queen pull out couch. While we did have a wedding party at the Inn Saturday night, it was small enough that all the guests were roomed on the same floor as the celebration and not on the same floor as you. I suspect the returning guests you heard were coming back from an outside engagement. As you mentioned the noise ceased shortly after you called for assistance, I suspect they were not aware of just how loud they were. I do hope there is another opportunity for you to visit with us, we really are an awesome boutique hotel.
Nice hotel....nice staff. Only issue I had was pillows while being nice quality were actually too stiff/thick which did not allow proper back alignment...sore lower back but that would a preference thing
Thank you for the 5 out of 5 rating and for your feedback , we do appreciate hearing from our guests. Each room should have 2 firm pillows and 2 soft pillows on the bed. I will touch base with housekeeping staff to make certain this is the case.
Missing knife from knife set. Broken tiles to the shower. Shower head mount falling off the ceiling. Often than that the room was great just what I was looking for.
Thank you for your feedback, we appreciate hearing from you. While we are pleased your overall stay was enjoyable we were disappointed in the items you specified and will look into this immediately.
Nice clean, friendly staff,good restarant on site. Only draw back was very choppy wifi
Thank you for the awesome rating, we appreciate this! I do apologize, you should have been advised at check in that we had an outage recently and have since been experiencing some difficulty with our Wi-Fi. At this time we are working with our service supplier to come up with a solution.
This is a great hotel at a reasonable price I give this hotel 5 stars. The staff was great the room was super clean and impressive. There is a restaurant attached to the hotel which has excellent food. This hotel is 15 mins away from the falls. Overall experience was great and I would definitely come back again.
What a terrific review! Thank you, I can't wait to share it with the staff.
Easy check in, friendly staff, great setting, no issue with parking (although parking can be difficult on Friday night at dinner hours as the first floor Italian restaurant draw a big crowd...... Not a bad drive to the Falls and visit the Locks off Glendale Ave on the way.
Thank you for your feedback, we always appreciate hearing from our guests. We're pleased you enjoyed the ambiance of the Inn and that your trip into Niagara Falls was straight forward. As we sit between the QEW and the 58, getting into Niagara Falls is usually trouble free.
Great staff, location is central to various parts of the niagara area, clean rooms. Great for a traveling trip but not if you want to be in tourist central walking distance to the falls from your room. Good value for the price.
Thank you for your feedback - we appreciate you taking the time to write about your experience and sharing with others!
Hello Anonymous, I'm pleased your overall stay was enjoyable, thank you for your generous rating.