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Recent guest reviews

There was unfriendly woman had responsibility for indoor pool .

It’s 2 stars

Good location, can walk to restaurants, stores. Breakfast included.

Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.

Didn’t check in the hotel was over booked even after was first one there

2 North Service Rd St. Catharines ON

Hotel highlights

  • Free full breakfast
  • Free WiFi (speed: 25+ Mbps) and wired Internet in public areas
  • Free parking
  • Onsite dining

Located within 2 miles (3 km) of Montebello Park, Best Western St. Catharines Hotel & Conference Centre is within 3 miles (5 km) of FirstOntario Performing Arts Centre. This 141-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and an indoor pool.


Dining

Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge.


Rooms

43-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Balconies, refrigerators, and microwaves are also standard.


Property features

Best Western St. Catharines Hotel & Conference Centre features an indoor pool, an outdoor pool, and a gym. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a spa tub.

Room options

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

3 Queen Beds | Sleeps 6

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

2 Queen Beds | Sleeps 4

Guest reviews for Best Western St. Catharines Hotel & Conference Centre

Everyone (5) Couples (1)
3
Family with small children Business Business

There was unfriendly woman had responsibility for indoor pool .

By on Jul 25, 2023

Review comment responded on Aug 17, 2023

We are sorry we did not meet your expectations, We do apologize for any inconvenience you experienced during your stay. We have passed your comments on to the proper department head to address. We do hope you will give us another opportunity to improve upon your experience.

3
Family with small children Business Business

It’s 2 stars

By on Jul 25, 2023

Review comment responded on Aug 17, 2023

We are sorry we did not meet your expectations, We do apologize for any inconvenience you experienced during your stay. We are currently in the process of renovating and do hope you will give us another opportunity to improve upon your experience.

5
Partner Couples

Good location, can walk to restaurants, stores. Breakfast included.

By on Sep 19, 2022

Review comment responded on Sep 29, 2022

Thank you for staying with us.

5
Everyone

By on Jul 18, 2019

Review comment responded on Jul 23, 2019

Thank you for staying with us, we appreciate your business.

3
Everyone

By on Jul 6, 2019

Review comment responded on Jul 8, 2019

We hope to see you in the future.

3
Everyone

By on Jul 2, 2019

Review comment responded on Jul 3, 2019

We are sorry we did not meet your expectations, we hope you will return to see the changes we have made.

2
Everyone

Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.

By on Jan 20, 2019

Review comment responded on Jan 25, 2019

We apologize that we did not meet your needs, we will pass this information on to our proper departments to make sure these issues are addressed and fixed. We hope you will visit again to see the changes we have made.

1
Everyone

Didn’t check in the hotel was over booked even after was first one there

By on Sep 2, 2023

Review comment responded on Sep 2, 2023

We do not understand how you are saying we were over booked as we have your room still vacant and ready. with notes that you were travling with your pet.

Best Western St. Catharines Hotel & Conference Centre

2 North Service Rd, St. Catharines, ON L2N4G9
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