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Recent guest reviews

Good location, can walk to restaurants, stores. Breakfast included.

Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.

Friendly staff, clean room, nice amenities, and nice breakfast area.

Nice hotel, only 18 minutes away from Niagara Falls.

Apparently this hotel gets the majority of its business from travel tours. I am not kidding at least three to four busses a day pull in and out of this facility. They park right in front of the main entrance, this blocks the handicap spot from being parked in or from leaving the spot. We had to wait 20 minutes to get out of our handicap spot because of these busses. I addressed this with staff and got a canned response of " They will be moving in two minutes". She repeated this several times. I asked the tour director if she could back the busses so I could leave, I got talk to the hotel staff. Not a shining moment for this hotel. I took pictures of the busses blocking in cars. I will be contacting Corporate and submitting these photos to them.

2 North Service Rd St. Catharines ON

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining
  • Indoor pool and outdoor pool

Located within 2 miles (3 km) of Montebello Park, Best Western St. Catharines Hotel & Conference Centre is within 3 miles (5 km) of FirstOntario Performing Arts Centre. This 141-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and an indoor pool.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


Rooms

43-inch flat-screen TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Balconies, refrigerators, and microwaves are also standard.


Property features

Best Western St. Catharines Hotel & Conference Centre features an indoor pool, an outdoor pool, and a gym. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and a spa tub.

Room options

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

3 Queen Beds | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Best Western St. Catharines Hotel & Conference Centre

Everyone (7) Couples (1)
5
Partner Couples

Good location, can walk to restaurants, stores. Breakfast included.

By on Sep 19, 2022

Review comment responded on Sep 29, 2022

Thank you for staying with us.

5
Everyone

By on Jul 18, 2019

Review comment responded on Jul 23, 2019

Thank you for staying with us, we appreciate your business.

3
Everyone

By on Jul 6, 2019

Review comment responded on Jul 8, 2019

We hope to see you in the future.

3
Everyone

By on Jul 2, 2019

Review comment responded on Jul 3, 2019

We are sorry we did not meet your expectations, we hope you will return to see the changes we have made.

2
Everyone

Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.

By on Jan 20, 2019

Review comment responded on Jan 25, 2019

We apologize that we did not meet your needs, we will pass this information on to our proper departments to make sure these issues are addressed and fixed. We hope you will visit again to see the changes we have made.

3
Everyone

Friendly staff, clean room, nice amenities, and nice breakfast area.

By on Aug 28, 2018

Review comment responded on Aug 30, 2018

We appreciate your feedback. We hope you will join us again!

3
Everyone

Nice hotel, only 18 minutes away from Niagara Falls.

By on Jul 25, 2018

Review comment responded on Jul 31, 2018

Thank you for staying with us.

2

not happy

Everyone

Apparently this hotel gets the majority of its business from travel tours. I am not kidding at least three to four busses a day pull in and out of this facility. They park right in front of the main entrance, this blocks the handicap spot from being parked in or from leaving the spot. We had to wait 20 minutes to get out of our handicap spot because of these busses. I addressed this with staff and got a canned response of " They will be moving in two minutes". She repeated this several times. I asked the tour director if she could back the busses so I could leave, I got talk to the hotel staff. Not a shining moment for this hotel. I took pictures of the busses blocking in cars. I will be contacting Corporate and submitting these photos to them.

By on Jun 26, 2018

Review comment responded on Jun 27, 2018

We apologize for the inconvenience you experienced during your stay with us. We do get a lot of buses, but that particular day the buses were not allowed to park on half of our parking lot because of it being repaved. We do apologize again and hope you will consider staying with us in the near future.

Best Western St. Catharines Hotel & Conference Centre

2 North Service Rd, St. Catharines, ON L2N4G9
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