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Best Western St. Catharines Hotel & Conference Centre

3.0 out of 5.0
  • Free continental breakfast
  • Free WiFi in rooms and ...
  • Free parking
  • Onsite dining

Recent guest reviews

Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.

Friendly staff, clean room, nice amenities, and nice breakfast area.

Nice hotel, only 18 minutes away from Niagara Falls.

Apparently this hotel gets the majority of its business from travel tours. I am not kidding at least three to four busses a day pull in and out of this facility. They park right in front of the main entrance, this blocks the handicap spot from being parked in or from leaving the spot. We had to wait 20 minutes to get out of our handicap spot because of these busses. I addressed this with staff and got a canned response of " They will be moving in two minutes". She repeated this several times. I asked the tour director if she could back the busses so I could leave, I got talk to the hotel staff. Not a shining moment for this hotel. I took pictures of the busses blocking in cars. I will be contacting Corporate and submitting these photos to them.

The hotel was fine for our purposes. Nothing special, but nothing bad either. The breakfast was incredibly crowded and not well staffed. The room was a bit musty (could tell it had once been a smoking room) and it was outdated. However, everything felt clean overall.

Stayed here over the weekend with the purpose of seeing Niagara Falls. Location is close and short drive to the falls. Room was big and all amenities were supplied as stated. Everything was clean and front desk staff was very courteous and helpful. Pool was enjoyable and breakfast was filled with lots of variety of hot and cold foods. Vegetarian options were plenty enough to satisfy different wants of all 5 of us. Highly recommend for an decent and standard room.

The hotel was clean and about what you'd expect of a Best Western. Quite affordable and breakfast was good. Mini golf & heated indoor pool are great for kids

Everything was great except for last night ...about 8pm...there was no hot water...we wanted to shower that night and get early start...so they told us maintenance was working on it..at 4am we checked and still no hot water! Front desk clerk said someone would be in to fix it later when we checked out at 5am..told him not staying for later fix.

This hotel provided a comfortable stay for us for a night as we traveled from Toronto to the US. However the so-called full breakfast was not very good.

Hotel staff was friendly but the room didn't look very clean

Not so bad . Need a lot of repair and upgrades. Good breakfast..

Staff at front desk were very friendly, got free upgrade to executive room. Comfortable and overall a great value.

We booked the room hoping for a good nights rest after spending the day shopping at the local stores and outlets and going to a dinner show at Oh Canada Eh Theater. We enjoyed, (Crazy Little Thing Called Love.) We arrived back at the hotel around 10 PM hoping to get some sleep so we could get up early and catch some more sites before heading back to the US. That didn't work out so well because the group in the room next to us was having a party. A very loud party! At 12 AM I called the front desk asking that they contact the people and ask them to keep it down, they said they would but the Very Loud Party continued until 3:30 AM. I was disappointed as we were unable to get any real sleep until the party ended. So much for sleep. I'm sure this isn't the norm but in my case I was very disappointed in the way the staff handled it. They did apologize to me when I checked out, but that did nothing for fact that they neglected to quiet the group earlier in the night. DISAPPOINTING EXPERIENCE, will not book with them again.

This hotel is convenient for every thing. An only thing could be better is breakfest isn't included.

Nice entryway and average bar. The rooms were nice and clean, though a bit dated. But not a bad price for the area.-+

We went to Niagara Falls during our stay. The hotel wasn't very far from the Falls and were there in no time. The room was very clean. We were somewhat disappointed because we thought there was supposed to be a microwave and refrigerator in our room. We had a queen room with a sofa bed. The sofa bed was perfect for our son and was pretty comfortable for a sofa bed. The only annoying thing to us was that the bathroom door opened into the bathroom and every time you were on the toilet, the door was in your way. Plus the light switch was outside of the bathroom. I kept looking for it in the bathroom. However, these things are minor and aren't reasons for not staying again. All in all, we were pleased with our stay here.

Entertainment was within 30 minutes in a few directions. Hotel is beside a major mall.

2 North Service Rd St. Catharines ON

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Lakeport within 2 miles (3 km) of FirstOntario Performing Arts Centre, Best Western St. Catharines Hotel & Conference Centre is within a few miles (5 km) of Lake Ontario. This 141-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast. This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect to find free WiFi and 43-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a refrigerator, and a microwave.


Property features

Best Western St. Catharines Hotel & Conference Centre features an indoor pool, an outdoor pool, and a fitness center. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Queen 3 | Sleeps 6

Standard Room, 1 King Bed, Non Smoking, Kitchenette

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Refrigerator, Poolside

Queen 2 | Sleeps 4

Guest reviews for Best Western St. Catharines Hotel & Conference Centre

Everyone (10) Couples (5) Business (1) Family (6) Other (1)
5
Everyone

By on Jul 18, 2019

Review comment responded on Jul 23, 2019

Thank you for staying with us, we appreciate your business.

3
Everyone

By on Jul 6, 2019

Review comment responded on Jul 8, 2019

We hope to see you in the future.

3
Everyone

By on Jul 2, 2019

Review comment responded on Jul 3, 2019

We are sorry we did not meet your expectations, we hope you will return to see the changes we have made.

2
Everyone

Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.

By on Jan 20, 2019

Review comment responded on Jan 25, 2019

We apologize that we did not meet your needs, we will pass this information on to our proper departments to make sure these issues are addressed and fixed. We hope you will visit again to see the changes we have made.

3
Everyone

Friendly staff, clean room, nice amenities, and nice breakfast area.

By on Aug 28, 2018

Review comment responded on Aug 30, 2018

We appreciate your feedback. We hope you will join us again!

3
Everyone

Nice hotel, only 18 minutes away from Niagara Falls.

By on Jul 25, 2018

Review comment responded on Jul 31, 2018

Thank you for staying with us.

2

not happy

Everyone

Apparently this hotel gets the majority of its business from travel tours. I am not kidding at least three to four busses a day pull in and out of this facility. They park right in front of the main entrance, this blocks the handicap spot from being parked in or from leaving the spot. We had to wait 20 minutes to get out of our handicap spot because of these busses. I addressed this with staff and got a canned response of " They will be moving in two minutes". She repeated this several times. I asked the tour director if she could back the busses so I could leave, I got talk to the hotel staff. Not a shining moment for this hotel. I took pictures of the busses blocking in cars. I will be contacting Corporate and submitting these photos to them.

By on Jun 26, 2018

Review comment responded on Jun 27, 2018

We apologize for the inconvenience you experienced during your stay with us. We do get a lot of buses, but that particular day the buses were not allowed to park on half of our parking lot because of it being repaved. We do apologize again and hope you will consider staying with us in the near future.

3

quick drive to the falls

Everyone

The hotel was fine for our purposes. Nothing special, but nothing bad either. The breakfast was incredibly crowded and not well staffed. The room was a bit musty (could tell it had once been a smoking room) and it was outdated. However, everything felt clean overall.

By , from Minnesota on Aug 23, 2017

5

nice standard hotel

Everyone

Stayed here over the weekend with the purpose of seeing Niagara Falls. Location is close and short drive to the falls. Room was big and all amenities were supplied as stated. Everything was clean and front desk staff was very courteous and helpful. Pool was enjoyable and breakfast was filled with lots of variety of hot and cold foods. Vegetarian options were plenty enough to satisfy different wants of all 5 of us. Highly recommend for an decent and standard room.

By on Jun 29, 2017

5

simple, nice stay

Everyone

The hotel was clean and about what you'd expect of a Best Western. Quite affordable and breakfast was good. Mini golf & heated indoor pool are great for kids

By on Aug 15, 2016

Review comment responded on Sep 3, 2016

Thank you for your feedback. See you again soon.

Best Western St. Catharines Hotel & Conference Centre

2 North Service Rd, St. Catharines, ON L2N4G9
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.