Good location, can walk to restaurants, stores. Breakfast included.
Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.
Friendly staff, clean room, nice amenities, and nice breakfast area.
Nice hotel, only 18 minutes away from Niagara Falls.
Apparently this hotel gets the majority of its business from travel tours. I am not kidding at least three to four busses a day pull in and out of this facility. They park right in front of the main entrance, this blocks the handicap spot from being parked in or from leaving the spot. We had to wait 20 minutes to get out of our handicap spot because of these busses. I addressed this with staff and got a canned response of " They will be moving in two minutes". She repeated this several times. I asked the tour director if she could back the busses so I could leave, I got talk to the hotel staff. Not a shining moment for this hotel. I took pictures of the busses blocking in cars. I will be contacting Corporate and submitting these photos to them.
Located within 2 miles (3 km) of Montebello Park, Best Western St. Catharines Hotel & Conference Centre is within 3 miles (5 km) of FirstOntario Performing Arts Centre. This 141-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and an indoor pool.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
43-inch flat-screen TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Balconies, refrigerators, and microwaves are also standard.
Best Western St. Catharines Hotel & Conference Centre features an indoor pool, an outdoor pool, and a gym. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a sauna, free WiFi in public areas, and a spa tub.
Good location, can walk to restaurants, stores. Breakfast included.
Thank you for staying with us, we appreciate your business.
We hope to see you in the future.
We are sorry we did not meet your expectations, we hope you will return to see the changes we have made.
Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.
We apologize that we did not meet your needs, we will pass this information on to our proper departments to make sure these issues are addressed and fixed. We hope you will visit again to see the changes we have made.
Friendly staff, clean room, nice amenities, and nice breakfast area.
We appreciate your feedback. We hope you will join us again!
Nice hotel, only 18 minutes away from Niagara Falls.
Thank you for staying with us.
Apparently this hotel gets the majority of its business from travel tours. I am not kidding at least three to four busses a day pull in and out of this facility. They park right in front of the main entrance, this blocks the handicap spot from being parked in or from leaving the spot. We had to wait 20 minutes to get out of our handicap spot because of these busses. I addressed this with staff and got a canned response of " They will be moving in two minutes". She repeated this several times. I asked the tour director if she could back the busses so I could leave, I got talk to the hotel staff. Not a shining moment for this hotel. I took pictures of the busses blocking in cars. I will be contacting Corporate and submitting these photos to them.
We apologize for the inconvenience you experienced during your stay with us. We do get a lot of buses, but that particular day the buses were not allowed to park on half of our parking lot because of it being repaved. We do apologize again and hope you will consider staying with us in the near future.
Thank you for staying with us.