There was unfriendly woman had responsibility for indoor pool .
It’s 2 stars
Good location, can walk to restaurants, stores. Breakfast included.
Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.
Didn’t check in the hotel was over booked even after was first one there
Located within 2 miles (3 km) of Montebello Park, Best Western St. Catharines Hotel & Conference Centre is within 3 miles (5 km) of FirstOntario Performing Arts Centre. This 141-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and an indoor pool.
Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. This hotel is home to a restaurant and a bar/lounge.
43-inch flat-screen TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries. Balconies, refrigerators, and microwaves are also standard.
Best Western St. Catharines Hotel & Conference Centre features an indoor pool, an outdoor pool, and a gym. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a spa tub.
There was unfriendly woman had responsibility for indoor pool .
It’s 2 stars
We are sorry we did not meet your expectations, We do apologize for any inconvenience you experienced during your stay. We are currently in the process of renovating and do hope you will give us another opportunity to improve upon your experience.
Good location, can walk to restaurants, stores. Breakfast included.
Thank you for staying with us.
Thank you for staying with us, we appreciate your business.
We hope to see you in the future.
We are sorry we did not meet your expectations, we hope you will return to see the changes we have made.
Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.
We apologize that we did not meet your needs, we will pass this information on to our proper departments to make sure these issues are addressed and fixed. We hope you will visit again to see the changes we have made.
Didn’t check in the hotel was over booked even after was first one there
We do not understand how you are saying we were over booked as we have your room still vacant and ready. with notes that you were travling with your pet.
We are sorry we did not meet your expectations, We do apologize for any inconvenience you experienced during your stay. We have passed your comments on to the proper department head to address. We do hope you will give us another opportunity to improve upon your experience.