Best Western St. Catharines Hotel & Conference Centre

Our heater started shaking and making a very loud pounding noises at 3am. The hotel staff was nice but they had to turn off all heat and give us extra blankets. Our sink was clogged and wouldn’t drain.

Friendly staff, clean room, nice amenities, and nice breakfast area.

Nice hotel, only 18 minutes away from Niagara Falls.

Apparently this hotel gets the majority of its business from travel tours. I am not kidding at least three to four busses a day pull in and out of this facility. They park right in front of the main entrance, this blocks the handicap spot from being parked in or from leaving the spot. We had to wait 20 minutes to get out of our handicap spot because of these busses. I addressed this with staff and got a canned response of " They will be moving in two minutes". She repeated this several times. I asked the tour director if she could back the busses so I could leave, I got talk to the hotel staff. Not a shining moment for this hotel. I took pictures of the busses blocking in cars. I will be contacting Corporate and submitting these photos to them.

The hotel was fine for our purposes. Nothing special, but nothing bad either. The breakfast was incredibly crowded and not well staffed. The room was a bit musty (could tell it had once been a smoking room) and it was outdated. However, everything felt clean overall.

Stayed here over the weekend with the purpose of seeing Niagara Falls. Location is close and short drive to the falls. Room was big and all amenities were supplied as stated. Everything was clean and front desk staff was very courteous and helpful. Pool was enjoyable and breakfast was filled with lots of variety of hot and cold foods. Vegetarian options were plenty enough to satisfy different wants of all 5 of us. Highly recommend for an decent and standard room.

The hotel was clean and about what you'd expect of a Best Western. Quite affordable and breakfast was good. Mini golf & heated indoor pool are great for kids

Everything was great except for last night ...about 8pm...there was no hot water...we wanted to shower that night and get early start...so they told us maintenance was working on it..at 4am we checked and still no hot water! Front desk clerk said someone would be in to fix it later when we checked out at 5am..told him not staying for later fix.

This hotel provided a comfortable stay for us for a night as we traveled from Toronto to the US. However the so-called full breakfast was not very good.

Hotel staff was friendly but the room didn't look very clean

Not so bad . Need a lot of repair and upgrades. Good breakfast..

Staff at front desk were very friendly, got free upgrade to executive room. Comfortable and overall a great value.

We booked the room hoping for a good nights rest after spending the day shopping at the local stores and outlets and going to a dinner show at Oh Canada Eh Theater. We enjoyed, (Crazy Little Thing Called Love.) We arrived back at the hotel around 10 PM hoping to get some sleep so we could get up early and catch some more sites before heading back to the US. That didn't work out so well because the group in the room next to us was having a party. A very loud party! At 12 AM I called the front desk asking that they contact the people and ask them to keep it down, they said they would but the Very Loud Party continued until 3:30 AM. I was disappointed as we were unable to get any real sleep until the party ended. So much for sleep. I'm sure this isn't the norm but in my case I was very disappointed in the way the staff handled it. They did apologize to me when I checked out, but that did nothing for fact that they neglected to quiet the group earlier in the night. DISAPPOINTING EXPERIENCE, will not book with them again.

This hotel is convenient for every thing. An only thing could be better is breakfest isn't included.

Nice entryway and average bar. The rooms were nice and clean, though a bit dated. But not a bad price for the area.-+

We went to Niagara Falls during our stay. The hotel wasn't very far from the Falls and were there in no time. The room was very clean. We were somewhat disappointed because we thought there was supposed to be a microwave and refrigerator in our room. We had a queen room with a sofa bed. The sofa bed was perfect for our son and was pretty comfortable for a sofa bed. The only annoying thing to us was that the bathroom door opened into the bathroom and every time you were on the toilet, the door was in your way. Plus the light switch was outside of the bathroom. I kept looking for it in the bathroom. However, these things are minor and aren't reasons for not staying again. All in all, we were pleased with our stay here.

Entertainment was within 30 minutes in a few directions. Hotel is beside a major mall.