Skip to main content
Beginning of main content

Recent guest reviews

Good property to stay and excellent location! Easily walkable to Falls and right next to shopping and restaurants. Breakfast is pricey but restaurant view has both American and Horseshoe Falls visible.

It is near everything you would like to see. Rainbow bridge,bird kingdom,clifton hills,

Location to nearby attractions. Character feels like an older classic hotel. Liked everything about the venue.

The room was comfortable and the view was really great. The gym was closed, and I couldn’t call the front desk from the land line in the room to request directions to operate the TV.

Parking was $42.68 (Canadian). Rooms were located on perimeter of indoor swimming pool. Lots of noise. Could not buy a soda after workout at the hotel. No vending machines. Taxes were very high...as much as 22% at nearby convenience store!

Great location on the waterfront - easy access to Niagara activities. Currently under external renovations.

The rooms are small and quite old. The entire building was hot - clearly the AC units cannot keep up. Our room was hotter than the hallway or the outdoors - maintenance came to repair it but it was still too warm. The front desk told us they couldn't "guarantee anything" every time we spoke with them. They couldn't guarantee we would see the falls (we paid for a room with the falls view), they couldn't guarantee that they could make to room cool or even get us a new room if it wasn't fixed - what kind of service is that? The window to see the falls was very small and a bit disappointing - it was nice to cram in to see the fireworks at 10 pm though. Overall I'd recommend staying elsewhere.

Great location, walking distance to the Falls and Clifton hill. Front desk staff was not helpful or informative. Went to the hotel pool, only to find a sign it was closed for reservations and to check with front desk for options. Feel as though that is something that should have been notified prior to our stay or at the very least during our check in. Hotel is old, rooms are small and need updating.

Not like what is advertised on the website. Towel is dirty, old and smelly.

A beautiful old hotel that they have kept in wonderful shape!

We were sent to two wrong rooms that the keys didn’t work in first and then asked for a new room and were sent to a room that was the size of a closet. The carpet was dirty, the sink was rusty and the bed was hard as rock. There was also a horrible musty smell and no fan in the bathroom. We will never be going back to this hotel!

Great hotel

5685 Falls Avenue Niagara Falls ON

Hotel highlights

  • Steps from Fallsview Indoor Waterpark and Clifton Hill
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel is adjacent to popular attractions such as Fallsview Indoor Waterpark and Oakes Garden Theatre. This 234-room, 3.5-star hotel has a full-service spa, a casino, and a water park.


Dining

Enjoy dining at The Rainbow Room, one of 2 onsite restaurants. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 8:00 AM to 10:30 AM.


Rooms

Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and phones.


Property features

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel features a full-service spa, a casino, and a water park. If you drive, self parking is CAD 35 per night, and there's also a free casino shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this spa hotel include a children's pool, a gym, and a sauna.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, View (Niagara Falls View)

2 Queen Beds | Sleeps 4

Premium Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Balcony

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

Everyone (1) Couples (5) Family (4)
5
Family

Good property to stay and excellent location! Easily walkable to Falls and right next to shopping and restaurants. Breakfast is pricey but restaurant view has both American and Horseshoe Falls visible.

By on May 31, 2022

Review comment responded on Jun 24, 2022

Thanks for staying with us. We appreciate your feedback!

4
Family with small children

It is near everything you would like to see. Rainbow bridge,bird kingdom,clifton hills,

By on Apr 26, 2022

Review comment responded on Apr 26, 2022

Dear JOHN, Thank you for taking the time to leave us a review. We are delighted to hear you enjoyed your stay and our great location to all there is to see and do near the falls. We hope to have the pleasure of welcoming you again. At your service, TanyaF

5
Partner Couples

Location to nearby attractions. Character feels like an older classic hotel. Liked everything about the venue.

By on Oct 29, 2021

Review comment responded on Nov 1, 2021

Dear Allan, Thank you for taking the time to leave us a review. We are delighted to hear you enjoyed a great stay with us, especially our Grand Classic charm! We look forward to your next visit. At your serivice, TanyaF

4
Family

The room was comfortable and the view was really great. The gym was closed, and I couldn’t call the front desk from the land line in the room to request directions to operate the TV.

By , from Toronto on Aug 19, 2020

Review comment responded on Aug 19, 2020

Hello Peter, Thank you for taking your taking to leave us a review. Due to COVID-19, we are short labors and it may take longer time than usual to wait for a call. Please accept our sincerely apologies for all the inconvenience. Your feedback is very important to us and has been shared with our teams!

2
Friends

Parking was $42.68 (Canadian). Rooms were located on perimeter of indoor swimming pool. Lots of noise. Could not buy a soda after workout at the hotel. No vending machines. Taxes were very high...as much as 22% at nearby convenience store!

By on Nov 3, 2019

4
Partner Couples

Great location on the waterfront - easy access to Niagara activities. Currently under external renovations.

By on Oct 6, 2019

2
Family

The rooms are small and quite old. The entire building was hot - clearly the AC units cannot keep up. Our room was hotter than the hallway or the outdoors - maintenance came to repair it but it was still too warm. The front desk told us they couldn't "guarantee anything" every time we spoke with them. They couldn't guarantee we would see the falls (we paid for a room with the falls view), they couldn't guarantee that they could make to room cool or even get us a new room if it wasn't fixed - what kind of service is that? The window to see the falls was very small and a bit disappointing - it was nice to cram in to see the fireworks at 10 pm though. Overall I'd recommend staying elsewhere.

By on Sep 3, 2019

2
Partner Couples

Great location, walking distance to the Falls and Clifton hill. Front desk staff was not helpful or informative. Went to the hotel pool, only to find a sign it was closed for reservations and to check with front desk for options. Feel as though that is something that should have been notified prior to our stay or at the very least during our check in. Hotel is old, rooms are small and need updating.

By , from Boston, Ma on Jul 30, 2019

4
Everyone

By on Jul 28, 2019

3
Friends

Not like what is advertised on the website. Towel is dirty, old and smelly.

By on Jul 16, 2019

Crowne Plaza Niagara Falls Fallsview, an IHG Hotel

5685 Falls Avenue, Niagara Falls, ON L2E6W7
url importing http://www.orbitz.com/Niagara-Falls-Hotels-Crowne-Plaza-Niagara-Falls-Fallsview,-an-IHG-Hotel.h173310-p2.Hotel-Reviews
There was an error importing /Niagara-Falls-Hotels-Crowne-Plaza-Niagara-Falls-Fallsview,-an-IHG-Hotel.h173310-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Niagara-Falls-Hotels-Crowne-Plaza-Niagara-Falls-Fallsview,-an-IHG-Hotel.h173310-p2.Hotel-Reviews

Frequently asked questions