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Recent guest reviews

Parking was $42.68 (Canadian). Rooms were located on perimeter of indoor swimming pool. Lots of noise. Could not buy a soda after workout at the hotel. No vending machines. Taxes were very high...as much as 22% at nearby convenience store!

Great location on the waterfront - easy access to Niagara activities. Currently under external renovations.

The rooms are small and quite old. The entire building was hot - clearly the AC units cannot keep up. Our room was hotter than the hallway or the outdoors - maintenance came to repair it but it was still too warm. The front desk told us they couldn't "guarantee anything" every time we spoke with them. They couldn't guarantee we would see the falls (we paid for a room with the falls view), they couldn't guarantee that they could make to room cool or even get us a new room if it wasn't fixed - what kind of service is that? The window to see the falls was very small and a bit disappointing - it was nice to cram in to see the fireworks at 10 pm though. Overall I'd recommend staying elsewhere.

Great location, walking distance to the Falls and Clifton hill. Front desk staff was not helpful or informative. Went to the hotel pool, only to find a sign it was closed for reservations and to check with front desk for options. Feel as though that is something that should have been notified prior to our stay or at the very least during our check in. Hotel is old, rooms are small and need updating.

Not like what is advertised on the website. Towel is dirty, old and smelly.

A beautiful old hotel that they have kept in wonderful shape!

We went to Niagara Falls for our Anniversary. We stayed in a deluxe Jacuzzi suite. It was awesome!!!! Everyone is very friendly there and very helpful. We will be going back this time with the kiddos.

Great location next to Niagara Casino and Clifton Hill.

Great location convenient to the falls and the strip

Hotel is kind of old, the view to the fall is only marginal. When I got back, I found the hotel end up charging my credit card $80 for something, I have no idea why.

Overall nice stay but the room we were given had a strong musty smell. Staff was nice about fixing it but didn't help.

The hotel has a nice view of the falls but the room was disappointing. We paid for a pair of queen size beds but they were actually one size down from queen, making it rather cramped for a family of four. Meanwhile the AC unit had almost no blowing power so over half the room never got any cold air.

Smallest bathroom I’ve ever seen in a hotel! The room also was not clean. We were all very disappointed after entering the room and I would never go there again.

5685 Falls Avenue Niagara Falls ON

Hotel highlights

  • Steps from Clifton Hill and Casino Niagara
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Crowne Plaza Niagara Falls Fallsview is adjacent to popular attractions such as Oakes Garden Theatre and Casino Niagara. This 234-room, 3.5-star hotel has a full-service spa, a casino, and a water park.


Dining

Enjoy dining at The Rainbow Room, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a continental breakfast is served for a fee each morning from 7 AM to 10:30 AM.


Rooms

Crowne Plaza Niagara Falls Fallsview's 234 rooms are heated and provide coffee makers, free newspapers, and safes. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Phones and ironing boards are also standard.


Property features

Crowne Plaza Niagara Falls Fallsview features a full-service spa, a casino, and a water park. If you drive, self parking is CAD 35 per night, and there's also a free casino shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this spa hotel include an indoor pool, a fitness center, and a spa tub.

Room options

Room, 2 Queen Beds, Non Smoking, View (Partial Falls View)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Non Smoking, View (Falls View)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking, View (Whirlpool)

1 King Bed | Sleeps 2

Standard Room, Non Smoking

2 Twin Beds | 1 Queen Bed | Sleeps 2

Guest reviews for Crowne Plaza Niagara Falls Fallsview

Everyone (17) Couples (3) Family (1)
2
Friends

Parking was $42.68 (Canadian). Rooms were located on perimeter of indoor swimming pool. Lots of noise. Could not buy a soda after workout at the hotel. No vending machines. Taxes were very high...as much as 22% at nearby convenience store!

By on Nov 3, 2019

4
Partner Couples

Great location on the waterfront - easy access to Niagara activities. Currently under external renovations.

By on Oct 6, 2019

2
Family

The rooms are small and quite old. The entire building was hot - clearly the AC units cannot keep up. Our room was hotter than the hallway or the outdoors - maintenance came to repair it but it was still too warm. The front desk told us they couldn't "guarantee anything" every time we spoke with them. They couldn't guarantee we would see the falls (we paid for a room with the falls view), they couldn't guarantee that they could make to room cool or even get us a new room if it wasn't fixed - what kind of service is that? The window to see the falls was very small and a bit disappointing - it was nice to cram in to see the fireworks at 10 pm though. Overall I'd recommend staying elsewhere.

By on Sep 3, 2019

2
Partner Couples

Great location, walking distance to the Falls and Clifton hill. Front desk staff was not helpful or informative. Went to the hotel pool, only to find a sign it was closed for reservations and to check with front desk for options. Feel as though that is something that should have been notified prior to our stay or at the very least during our check in. Hotel is old, rooms are small and need updating.

By , from Boston, Ma on Jul 30, 2019

4
Everyone

By on Jul 28, 2019

3
Friends

Not like what is advertised on the website. Towel is dirty, old and smelly.

By on Jul 16, 2019

5
Partner Couples

A beautiful old hotel that they have kept in wonderful shape!

By on Jul 14, 2019

5
Everyone

By on Jun 1, 2019

4
Everyone

By on May 28, 2019

5
Everyone

We went to Niagara Falls for our Anniversary. We stayed in a deluxe Jacuzzi suite. It was awesome!!!! Everyone is very friendly there and very helpful. We will be going back this time with the kiddos.

By on May 1, 2019

Crowne Plaza Niagara Falls Fallsview

5685 Falls Avenue, Niagara Falls, ON L2E6W7
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