We like the location.
Very nice place
Needs major updating. Bad ventilation, smells, mold in bathroom. Would not recommend!!!
Ac does not work properly Requested a roll away bed got a crib was told no roll always available
It Was great
Great location but it's an old hotel with broken fixtures in the bathroom.
I didn't like the parking lot being shared with everyone else made paying confusing.
It was really hot in the room we turn off the heater and still I hardly sleep
If you have a room with a balcony, it is the best view you can get. All the stuff you wanna do is near by.
We were given our same room from our visit in 2015 and the staff was excellent in providing that. Our only issue was we were charged twice for parking but when we checked out, the staff said they would inform the manager and get the issue resolved. We have notified Orbitz as well who we used to make the reservation. It is a great place to stay!
The location was perfect, right in the heart of town with a view of the falls. My only complaint was that the room itself was a bit cramped. But it had everything we needed.
I particularly liked the location and preferred staying in a more classic hotel to the high rises on the hill above Horseshoe Falls.
The AC did not work throughout the building so it was really hot
Good property to stay and excellent location! Easily walkable to Falls and right next to shopping and restaurants. Breakfast is pricey but restaurant view has both American and Horseshoe Falls visible.
It is near everything you would like to see. Rainbow bridge,bird kingdom,clifton hills,
Location to nearby attractions. Character feels like an older classic hotel. Liked everything about the venue.
We were sent to two wrong rooms that the keys didn’t work in first and then asked for a new room and were sent to a room that was the size of a closet. The carpet was dirty, the sink was rusty and the bed was hard as rock. There was also a horrible musty smell and no fan in the bathroom. We will never be going back to this hotel!
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel is adjacent to popular attractions such as Oakes Garden Theatre and Fallsview Indoor Waterpark. This 234-room, 3.5-star hotel has a full-service spa, a casino, and a water park.
Enjoy dining at The Rainbow Room, one of 2 onsite restaurants. Get an energy boost at the coffee shop/cafe, or grab a drink at the bar/lounge. Start each morning off right with buffet breakfast served for a fee.
Guests can expect to find flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview, an IHG Hotel features a full-service spa, a casino, and a water park. If you drive, self parking is CAD 39 per night, and there's also a free casino shuttle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include a gym, a sauna, and meeting rooms.
We like the location.
Very nice place
Dear Staci, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
Dear Allison, We appreciate your gracious rating about your stay at Crowne Plaza Niagara Falls - Fallsview. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
Needs major updating. Bad ventilation, smells, mold in bathroom. Would not recommend!!!
Dear Gregory, Thank you for sharing your experience. We are sorry you felt our accommodations and bathrooms needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your patience and hope you will give us another opportunity on your next visit to the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview
Ac does not work properly Requested a roll away bed got a crib was told no roll always available
Dear Mauricio, Thank you for sharing the specifics of your stay with us. We are disappointed to know you had issues with the air unit in your room and regret your disappointment with the lack of a roll-away bed. We appreciate you bringing this to our attention; we will address this accordingly and are grateful for your patience. We hope you will revisit us another time so we can provide you with a much more satisfying experience. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview
It Was great
Dear Michael, Thank you for choosing [hotel name]. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to welcoming you again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview
Great location but it's an old hotel with broken fixtures in the bathroom.
Dear Peter, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for the generous rating. It is good to read that you liked our location. However, we regret the inconvenience you had due to the maintenance issues and this will be shared with our team so necessary actions can be taken. You are a valuable guest to us and we hope to see you again soon.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview
I didn't like the parking lot being shared with everyone else made paying confusing.
Thank you for staying with us. We will address your concerns.
It was really hot in the room we turn off the heater and still I hardly sleep
Thank you for providing this information. We have shared your review with the general manager and the Maintenance manager to review. Guest Services
Dear Evelyn, Thank you for staying at Crowne Plaza Niagara Falls - Fallsview and for the high rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview