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Novotel Surabaya Hotel & Suites

4.0 out of 5.0

Recent guest reviews

This is a three star hotel that can easily be a four with some very easy attention to detail and staff training. Very nice old school design to the hotel, nice grounds, nice pool, mostly friendly staff. The hotel is 3 floors in a U shape with a 7-8 floor tower towards the top of the U. Main rooms have been renovated but a while ago since the furniture shows some stains. The tower has suites and older style rooms. Food is pretty good and the pool is very nice. This hotel can easily be rated higher with minor improvements. First the towels are not old they are just grey with no remaining threads, also breakfast area staff although nice could be improved. Even in a small hotels in Indonesia they serve you tea or coffee but not here, you must get your own and from a coffee machine with 6-7 buttons and no instructions on which to press. Also you need to get your own eating utensils. Novotel service?? The blonde girl staff at the pool towel/gym area was too busy watching her phone to offer help. Just keep saying waiting for area manager instead of calling for him, really?? Lastly most annoying was the peanuts we found on the floor near the fridge which remained the entire 3 days we were there, never cleaned up probably still there on the floor.

location: in city center but traffic is bad here in surabaya so it takes time to some major attractions like Sampoerna, Tunjungan Plaza, etc. half an hour car ride, at least. enviroment & facilities: very comfortable resort hotel but it's an old building. didn't use the gym but the machines look okay from outside. wanted to use the whirlpool and sauna but smell weirdly while enter the area. room: our rooms are newly refurbished but not every thing in the room is new. bed frame is old, the skirting of the bed frame is torn. soap holder (please change it!) is terrible, toilet bowl is new but toilet seat is old. wall paper on one side is new, on the other side is old. wardrobe is new but the hangers inside are rusted! room size is great, very spacious and the king size bed is huge but pillows are not comfortable. room size is good for parents with young kid. dining: breakfast is okay, not too special. tried the buffet dinner, we were the only guests. price is very affordable but food quality and taste didn't meet my expectation. service: friendly staffs. i'll rate the hotel itself 3 stars and 1 more star for the service.

Suprise suprise! After my last visit a year ago, and a strong complain straight to asia head office singapore, a changement done by 100%. Breakfast aeria is clean, coffemachines clean; pingnions outsid who was .... on tabels and taking food away when turning only arround; gone! Stuff is taking care instead looking hp's. All fasilities now get cleaned up in time . Bravo managment. Now please keep it this way.

The hotel ambience makes me feel relax although it was a business trip. The bed is comfortable enough, and the service is excellent! I am happy with the fast response of the staff. I told them that there was leakage in the shower room, and fixed when I got back in the afternoon. Several things that I recorded as improvements needed are : Tea bar / table above refrigerator was dirty, as also their glasses. Wifi in the whole area was sucks! I can’t even download my email. I was there for business, so I need to work and wifi is a minimum requirement. Fitness room was dump and dusty.2 of your 3 Treadmills were error, I still can use 1, but then error after my first 30mnt. Your mini zoo looks neglected and smell.

Stayed at the Novotel Surabaya directly after staying at Novotel Semarang. Noticeable difference in customer service and facilities. Check in Semarang Friendly and helpful - Surabaya one person servicing check in and check out. Although people were waiting. Semarang welcome drink - No welcome drink Surabaya Great restaurant service Semarang - Surabaya, staff could not cope with the number of people in the restaurant. No coffee for a long period of time at breakfast, tables were not cleared, no cutlery on tables. Semarang plenty of seating in lobby area - Surabaya no seating available in lobby area when waiting for pick-up each day. Room was clean in Surabaya but towels very well worn. Overall, the hotel has dropped in standard compared to several years ago and the Semarang equivalent provided a friendlier experience.

Novotel Surabaya hotel and Suites is more 2 decade old, but the hotel (not the Suite)has been renovated last 2 years, service is good, food is delicious while the staff are very friendly and helpful. Many things in here should be improved

Very wonderful experience .. because the hotel is newly developed .. prices is very competitive .. there are many activities around the pool .. the staff is too much friendly .. taxis are available and don’t delay .. overall .. it was a very nice experience and I’ll rebeat it soon

Nice hotel in strategic place in surabaya. Old architecture hotel but with modern and spacious room. Well hospitality from the staff. Nice breakfast not only the food but also with the pool view. I rather felt disturb when i saw AC installment

The room is great but the swimming pool and jacuzzi was dirty and also the heater in the sauna room is faulty. But aside from that I had a great stay. I love the deers because my girls really had fun feeding them. The breakfast was great also.

I guess I shouldn't have expected too much of a western way in Surabaya but even so I would have expected the Novotel to have been a little more western than it was. We stayed 10 nights for business and found it to be ok but in need of some major renovations. The pool is ok but could do with an upgrade. The checkin experience and other reception experiences were slow. Pleasant but very slow

Jalan Ngagel No 173-175 Surabaya East Java

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Novotel Surabaya Hotel & Suites places you within a leisurely stroll of Surabaya Zoo and Mpu Tantular Museum. This 4-star hotel has 215 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Also close to this Ngagel hotel are Surabaya Town Square and Royal Plaza Surabaya.


In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


The 215 rooms are air-conditioned and have an array of amenities, including sofa beds, minibars, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and desks.

Property features

Novotel Surabaya Hotel & Suites features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 286000 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a spa tub, a sauna, and an outdoor tennis court.

Reviews from Trip Advisor

Trip Advisor aggregated rating

57.0% of guests recommend this hotel

Total of 946 reviews