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Waterside Hotel

3.0 out of 5.0

Recent guest reviews

No staff on reception when we tried to check in, NO bell to ring, we waited almost 10 minutes before someone came, this happened again when we came back after being out for the day on Saturday, as you must hand your key in when you go out !! its an actual key, not "modern" style key-card. We had a twin room, which is not what I'd booked, as we always have a double, but, the twin beds weren't even the same ! one was about 6 inches lower, one was far too soft and the other other a bit firmer but with a spring poking through. The en suite was appalling, there was mold on the ceiling, and the tiles in the shower are absolutely filthy, tiles around the sink edges are broken / chipped. The room was freezing when we arrived as a window was wide open, but no heating on, the secondary / inner window, doesn't even fit properly as it doesn't even reach to the bottom of the window ledge, the curtains were so thin that the sun shone right through first thing in the morning and didn't actually block out any light what so ever, also the curtains could do with a wash ! as does the carpet. The room also has the smallest TV I've ever seen ! It definitely looks NOTHING like the photos on ! We go away at least two weekends per year, sometimes three, plus we go one main holiday per year, and this is by far theee worst hotel we have ever had the misfortune to stay in, and I shall make an official complaint to the company. This was NOT worth the money we paid, I will be expecting part or even a full refund.

I have reviewed this as 5 stars because of the staff. From the minute we ariived they were all friendly, knowlegable and efficient. However once we checked in to the rooms it does go downhill! The rooms are dated and nothing seems to have been done to them for the last 5 years! Patched carpets, badly wired heaters, dodgy sash windowns and aged blankets/headboards/cushions. Our bathroom fittings were Villeroy and Boch, but there was no towel rail, the sink didn't drain and the shower needs a retile as it was badly stained. Breakfast at the cafe underneath the hotel was really good, all freshly cooked and with a great atmosphere. This hotel is in a prime location and so much more could be made of it. I do hope the owners read these reviews. I will come again but only because of your staff, who made us so welcome. They must have such a hard time with complaints about the rooms that you should reward their loyalty by investing so much more in this hotel.The location of this hotel is amazing and you have parking nearby. If you are not prepared to invest then please find someone who will, and who will care.

Stayed hear with friends for a long weekend and from when we arrived to when we left was shocking . We arrived to the hotel around 3.30 in the afternoon and we were checked in by Jordan who was really nice and friendly . On getting into my room I had a look round and seen that the headboards were all coming apart and I decided to flip the mattress and all the flakes from the fake leather headboard were all over the mattress and the mattress was all ripped down the sides . I was moved room and it's was just the same in the other room . I was advised to speak with Julie who I can only assume is the general manager about my issues. The next morning I was informed by my friend he had to pay for breakfast and the booking was B&B and the staff said it wasent even though I showed them my booking confirmation. That evening we were going out for some drinks and I was approached by the night porter or manager as he said and was told to keep the noise down and stop being so loud and this was done infront of other guests and I felt like I was in trouble at school by some old man who looked more like someone from a care home on a day out than a hotel . The next morning I was woken by the housekeeping staff talking extremely loud and swearing in the halls of the hotel . It was at the moment I decided to leave and return home 1 day before I was due to check out. Once I got home the next morning on the 6th of March I was called by the hotel to inform me that they charged my card £75.00 for smoking and damages to the room and this was not my room and I was not informed of this prior to payment being taken and the manager Julie seen it fit to just charge my card anyways. I suppose it's not surprising for a back Street hotel with very few staff who actually know what they are doing to even know what the correct proceedings are as clearly this so called 3 star hotel is barley even a 2 and I would know as I have worked in hotels from 2 to 5 star and I found this shocking from this hotel . So £580 was not enough for this dead-end hotel they wanted more from what they said in my opinion was sheer rubbish and if this hotel is still standing next year I'll be shocked .

Very last minute booking for one night. Receptionist was lovely and hotel was quite way to find. The room was clean and quite modern although there was some wear and tear (marks on walls and quite a large rip in the carpet). However would definitely recommend as the rooms were quiet and was in a good location!

Stayed 1 night on a business trip to Newcastle. Good central location near the River. We found the carpark by accident. The small Outdoor Car park is opposite the hotel across the main road. The entrance is narrow and spaces small but adequate. The hotel is on the first floor above a restaurant and bar. The receptionist was efficient and friendly. Our room was on the 2nd floor. The room was small, the bed was small for 2 people and so was the bathroom. The shower was very noisy but worked. Nothing to complain about but needs an update. Looks tired. Breakfast in the cafe on the ground floor was good. Quiet the night (Tuesday) we stayed.

Great location down by the river and only a few minutes away from the train station. Rooms clean and comfortable and reasonably priced. As I was only there for the evening I only got a snapshot but I'd definitely stay again.

Great hotel great breakfast stayed 2 nights great time in newcastle .good for football fans stag etc rooms facilities good easy reach to nightlife .the lady owner always meets you with a welcome smile

Stopped here last night after deciding on a last minute weekend away. The hotel was reasonably priced and in a good location. Once we arrived the staff was very friendly although that's the best thing I can say for this place I'd rather pay more and stop elsewhere. The room was cold, dated and in need of a major revamp. We had no hot water and had to use a kettle to wash our hair in the sink that had that many cracks in you'd think it was designed in this way. In the early hours when we got in the noise from people on the streets was very loud, no double glazing. In the morning we went to have a coffee and there was used coffee packs among the few we had there which we felt was dirty but laughed it off. Once checking out we was greeted by friendly staff again but ultimately the hotel needs major refurbishment, when I'm someone that's happy in a travelodge.

First trip to Newcastle, booked Hotel online as it originally came up cheaper than the Travel Inn for one night. Then we opted to travel up a day early so added Friday night which did not make it such a great deal. However great location, private parking across the road - £ 7 a night. Hotel is tired and I have to say looking at the pictures on the website, it looks unfamiliar to where we have just been. Bar is just a room with a bell to get the reception to come and serve you. Night Club / DJ (not that we wanted one) - appears to be pub on ground floor. The bathroom was better than the main bit of the room, and I thought there was a mozaic on the head board but it was just where the coating was peeling. But it was functional and for the initial price of the single night was good value. Probably would not have booked it if I had been to Newcastle before as I would have realized the hotel is at the start of busy social area. Pub below with music on till 3am maybe - just a repetitive bass. I can sleep through music but not something resembling a hammer in the steel works. If you can get it cheap and want to party into the early hours then this place is right up your street.

Stayed here three nights. Centrally located reasonably priced hotel on the river Tyne. Rooms are comfortable, if a bit small, but that is typical for this market. Better than average showers. A bit dinghy, especially in the hall ways. One bonus is the very nice breakfast at Long Record Cafe downstairs. WiFi was a bit shaky on our first night, but we had no problem connecting later on. There is a bar/night club on the first floor so Friday and Saturday nights can be a bit loud, especially if you have a room in the front, and especially if you are on the second floor.

48-52 Sandhill Newcastle-upon-Tyne England

Waterside Hotel is adjacent to popular attractions such as Castle Keep and Tyne Bridge. The 24 rooms at this 3-star hotel include coffee makers, TVs, and premium bedding. It's in central Newcastle-upon-Tyne and also a short walk from Quayside and Gateshead Millennium Bridge.


For your convenience, a full breakfast is served each morning for a fee. At the end of the day, relax with a drink at the bar/lounge.


The 24 rooms are individually decorated and have an array of amenities, including coffee makers, free newspapers, and phones. TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Desks are also standard.

Property features

Guests of Waterside Hotel enjoy free WiFi in public areas, express check-in, and express check-out. Self parking is offered for GBP 7.00 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Room options

Classic Double Room

Full 1 | Sleeps 2

Classic Single Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 391 reviews