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Waterside Hotel

3.0 out of 5.0

Recent guest reviews

Based on the price we paid we had an enjoyable stay at the Waterside. The hotel is well located in the Quayside. The room needs some updating though, the furniture was worn and chipped, but the bathroom was lovely with a great shower. We encountered several different reception staff and all were very friendly, chatty and polite. For the price paid, we would stay again.

Room was in desperate need of refurb- furniture very outdated and whole room worn down, very foisty smell too. Walls and doors very thin and floors very creaky. Other than that, staff are very friendly and helpful, and the room was relatively clean, apart from a few dusty areas. Excellent location however Wouldn’t stay here again unless rooms were updated.

Payed £71 for a one night stay at this hotel and boy was I dissapointed. Hotel is in a great location just under the Tyne bridge,Its a shame thats the best bit. Lady on the desk was vey pleasant and booked us in quickly and the room looked fine on entering quit big with a descent bathroom tv etc but trying the bed as you do we found that the matress had definately seen better days. Knowing that we were not getting any sleep on this thing with springs sticking in your back i went and informed the lady on the desk. We were heading out and she said leave it with me so of we went expecting either a new room on our return or at least a new matress. On returning the night porter was on duty and said there is a note about it here but no room movr and on inspection no new matress.I knew that nothing could be done at 1 in the morning so after the worst sleep ever I went to the front desk to find yet another lady sitting there, We know all about it she said it will be passed on to head office today youl get an email.That was 5 days ago and still not a word, Discusting Customer Service. We went down for breakfast which is another sore point it took twnty minutes to cook then came luke warm and only received one rasher of bacon instead of two and we could have either tea or orange for the £7.95 price . All in all the worst hotel stay ive exprienced and for the price its a rip off

Pleasant Staff but very tired Hotel in a great position. Litter left by the lift for 2 days. Large Towel removed even though I hung it up for re-use. Come to shower and have to nip to bed to get hand towel to dry with. Breakfast adequate although £7.95. Wasn't offered Cereal or Yogurt although I guess I could have asked. Beans served in silly centre bowl hard to get at. Lovely situation in great City but someone needs to take it on and up date. Oh yes and lots of fire doors but so strong I could hardly push them open. Smell of grease in the corridors although bedroom didn't smell. Mattress a bit on the soft side.

Had to turn up and cancel on the day due to terrible snow. They could have kept the £60 I paid. They offered to try to resell the room and if they did they would refund me. To their credit they resold the room I cancelled and never charged me. Very friendly and professional in all my dealings.

Had read some bad reviews so was a little worried about staying here, however our room was clean as was bathroom, bed really comfy and would definitely stay again Good value get what you pay for and staff were friendly.

Having read some of the other comments I am totally surprised to hear what people are saying. I was welcomed on arrival by the manager who was so helpful when I asked what to do in the city to kill some time before a gig I was attending. She gave me directions and some info with it being my first time in the city. My room wasn’t ready which was fine so popped out for some lunch. On my return the reception staff had changed - I believe her name was Holly. She was a complete star and made my stay if I’m honest. Funny, accommodating & couldn’t do enough for me. The room was exactly what I paid for, (which in the grand scheme wasn’t that much) very happy with it. The bed was incredibly comfy. Didn’t want to get up! Yes there is noise from the street but there’s a glass pane you can pull down over the window that kills the noise entirely! The shower is to die for, bathroom a little dated but with character. Overall, the only thing I can grumble about is it seems a little out dated to have to give your key in on leaving the hotel at any time. I ended up waiting 10 mins while the staff came back to the desk as she was on her own for the evening and showing someone else to a room. 10/10 would (and will) return.

Ups. Good location for nightlife views etc. Downs. Noisy uncomfortable noisy hard to park noisy,, noise noise noise!! Extremely over priced would be great for a stag hen doo type of place but bottom line just to noisy!! Would not recommend this joint to anyone sorry

Without going into too much detail I would basically recommend NOT to stay in this hotel. The hotel itself is in a good location however there are plenty of nicer hotels all around. The hotel needs a complete renovation. Some of the staff are really lovely however when explaining to the receptionist that there is blood (not from us) on our sheets nothing was really done about it until I asked again and she said they had been changed. We had 4 rooms as we was there celebrating a birthday however on arrival the room we was sent to had people in. One of the girls were given another room with no curtains and the manger put a bed sheet up at the window!! The doors do not lock properly and the gentleman on the desk didn’t know how to work the safes... anyway, I would not recommend this hotel. It is 1 star. It could be lovely if a bit of money was spent on it. Never going back!!

Booked this hotel after they descirbe it to be a lovely hotel and photos make it look lovely. Well was i wrong. Receptions on the first floor with no signs how to get there. The rooms are horrible. Carpets look like there from the 80s the wallpapers peeling off the walls and the skirting boards all need re painting. Also the rooms dark and very small. The beds really uncomfortable and hard and i have a chronic pain condition so im now hurting from the springs in the bed. The cup of tea in the room where disgusting the water was making it taste funny. For £90 without breakfast is a total rip off ! Would not stay again.

48-52 Sandhill Newcastle-upon-Tyne England

Hotel highlights

  • Steps from Castle Keep and Tyne Bridge
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Laundry facilities

Waterside Hotel is adjacent to popular attractions such as Castle Keep and Tyne Bridge. The 24 rooms at this 3-star hotel include coffee makers, TVs, and premium bedding. It's in central Newcastle-upon-Tyne and also a short walk from Quayside and Gateshead Millennium Bridge.


For your convenience, a full breakfast is served for a fee each morning from 8:30 AM to noon. At the end of the day, relax with a drink at the bar/lounge.


The 24 rooms are individually decorated and have an array of amenities, including coffee makers, free newspapers, and phones. TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer free toiletries. Desks are also standard.

Property features

Guests of Waterside Hotel enjoy free WiFi in public areas, express check-in, and express check-out. Self parking is offered for GBP 7.00 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Room options

Classic Twin Room

Twin 2 | Sleeps 2

Classic Single Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

58.0% of guests recommend this hotel

Total of 443 reviews