Residence Inn by Marriott Newark Silicon Valley3.0 out of 5.0
Recent guest reviews
My business partners and I stayed at the Residence Inn for a total of 21 days, spending approximately $6,000 with them. The staff was very friendly and the room was very nice. While parked in their parking lot, our vehicle was broken into (smashed the passenger side window) and my equipment was stolen. I went to the front desk to report the incident. The manager was within view just across the room in the dining area. The girl went and talked to him, returned, gave me an 'incident report' to fill out, and that was it. The manager never even came over to talk with me. When the auto glass company came out to fix the window they said this is not uncommon for this area. I was speaking with another guest who was staying at the hotel for about 2 months while his home was being renovate. He said he placed a bike outside, chained up and locked, and that it had gotten stolen. In his case, the management had 'warned' him not to put his bike out there. This tells me they are aware of the theft problem and crime problem. When I inquired as to whether the hotel at least had security cameras I was informed they did not have security cameras covering the parking lot. As I said, the hotel was very nice and the people were nice as well. The manager handled this very poorly and as I said, never even came to talk to us about the theft. I watched as he just continued wandering around the dining area.
While the hotel could probably use an update, it wasn’t too bad. My maid did a great job and my room was consistently clean. The staff was very friendly and very helpful. Breakfasts were good with a nice variety. The oatmeal was awesome! The only thing I didn’t like was the STUPID tv remote control. Just give me the one that comes with the tv, not a third party POS. Also, tv channels limited which made an extended stay not as enjoyable since there really isn’t too much to do in the immediate are.
But most of them seems to be renovated. Location is close to highways and parking free. Breakfast is good when you are early but several items were empty at 8am and have not been refilled. Prices for Softdrinks higher than in most other Residence Inns. Fitness area old and small.
I travel for my work and got a room from Sunday, October 29 until November 1. Starting with the first night of my arrival, there was hair in the bathroom and the kitchen was dirty. I called the front desk and spoke to the staff. They said they would leave a message for the manager Gustavo in the morning to call me. In the morning and all day, I received no call. I came home on Monday after a long day at work to find hair all over my kitchen - long hair. It was really disgusting. A staff member Mariana moved me to another room and took pictures. Again she said that Gustavo would call me. Now we are on Tuesday. I call both Gustavo and Angie the general manager and not response. I even speak to the hair of cleaning Brisa to tell her the issues. I come home tonight Tuesday to find again hair in the bathroom and an old pillow cover left on the bed stand. This place no only is dirty, but it has horrible customer service.
Just a regular Residence Inn. Spacious rooms, decent amenities and furniture. What made this review poor is upon entering our room, people were still inside! This is poor coordination between housekeeping and front desk! Other than that, just a decent, regular hotel. Nothing special.
Terrible front desk staff. Aisha front desk staff checked us into a room that was different from our reservation. We reserved a 2 bedroom suite, we were checked into a one bedroom. She did not inform us of a change in reservation until we came back to inform her. Angela, a very rude trainee on duty, told us on informing her of the discomfort with the room, that "she really cared less about our comfort" and that "it was none of her business". She was extremely rude. I asked for her manager and she said she was the only staff available at around 8PM. A "trainee" for that matter!! I was very disappointed Marriott would have a trainee as a senior staff on a busy weekend as labor day. I am very disgruntled. I will never step my feet here again.
This is a nice facility if you are looking for a long term stay or a single night. The rooms are modern and clean and staff is very friendly as with most Marriott locations. The pool is small, but this is not really a vacation city and is geared more towards business. The breakfast in the morning is fresh and has a wide variety. Restaurants in the near by plaza are good and have a large variety. Safeway is near by and great for filling the included in room fridge.
I wanted to projectile vomit when I found a used band aid in my bed. I even took a photo and showed it to the manager. They said I am a "F" liar. They went in the room and did not find the band aid so i am a liar. Also there was no hot water in the room. I wanted a refund and they said no way.
The hotel is clean and and well decorated. The building is not very new but the rooms have been renovated nicely. The receptionist Timothy who helped us with the check in was very friendly. The crib for the baby did not seem very comfortable so our baby slept with us. Breakfast had good variety. I recommend this hotel.
Stayed here with family for a fun short weekend and it was very relaxing. The pool area was fun and the breakfast was pretty good. There are some nice quaint places to eat around the hotel. There is a Chipotle within walking distance if you get a craving. Nice stay......also good for large families.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located within a mile (2 km) of Ardenwood Historic Farm, Residence Inn by Marriott Newark Silicon Valley is within 3 miles (5 km) of Don Edwards San Francisco Bay National Wildlife Refuge. This 3-star hotel has 168 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Coyote Hills Regional Park is also 2.7 mi (4.3 km) away.
Free buffet breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.
All 168 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and phones are other standard amenities.
Guests of Residence Inn by Marriott Newark Silicon Valley have access to an outdoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include an outdoor tennis court, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 158 reviews