Customer service is terrible. They need to do better checking and cleaning the rooms. We found two spiders in our bathroom and my wife is scared of spiders. Check in was 30mins long, felt like he treated us like outsiders because we booked thru 3 party. We asked for an upgrade, his response was he wouldn’t be able to because we booked thru third party and suggested us to go next door to the residence inn. We get to our room and A/C wasn’t working, they moved us to a room with the A/C working but it was really loud and hard to sleep thru but we were so exhausted from our travels that we didn’t care, we just wanted to shower and lay down.
Fantastic property, staff and a great place to stay.
Check in was good nice lady was there for two days didn’t get Any maid service on Sunday had to go down and get towel they need to fix the toilet keeps running they need to put signs on the ice machine I said go down to the front desk can I get ice
Everything was great except the wifi. Staff were super friendly and the location ideal.
The staff at the front desk are very rude. Bad attitude and bad customer service
good location near some fantastic asian restaurants!
I only stayed for a short period of time, and just slept over for one night. I didn't notice much about anything special about this property.
Neat room close to freeway and lot of restaurants close by
My stay at the Courtyard Marriott Newark was very good. Room was clean, amenities worked very well, the staff I had interacted with were ok. It was a good stay enough for me to add an extra day to my visit.
Check in went very well. Staff went out of their way to be accommodating. Room was extremely clean. Beds very comfortable. Would recommend to anyone who needs an excellent hotel in this area.
Only drawback was the breakfast service. They were very slow and forgot half our order twice and I finally had to go the counter to get the rest of it.
Exelent hotel, exelent price. I don have any problem.
The hotel looked really classy. Staff were more than helpful and very courteous. It's located near Asian restaurants which is a real plus.
Hotel is a nice place to stay .. wonderful staff.. and location is great.. adjacent to highway and lot of eateries
Located within a mile (2 km) of Ardenwood Historic Farm, Courtyard by Marriott Newark Silicon Valley is within 2 miles (3 km) of Alameda Creek Regional Trail. This 181-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café. Start weekdays with full breakfast, available for a fee from 6:30 AM to 9:30 AM.
All 181 rooms feature refrigerators, coffee makers, and safes. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include phones, ironing boards, and desks. Housekeeping is available on request.
At Courtyard by Marriott Newark Silicon Valley, guests enjoy an outdoor pool, a fitness center, and a spa tub. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Customer service is terrible. They need to do better checking and cleaning the rooms. We found two spiders in our bathroom and my wife is scared of spiders. Check in was 30mins long, felt like he treated us like outsiders because we booked thru 3 party. We asked for an upgrade, his response was he wouldn’t be able to because we booked thru third party and suggested us to go next door to the residence inn. We get to our room and A/C wasn’t working, they moved us to a room with the A/C working but it was really loud and hard to sleep thru but we were so exhausted from our travels that we didn’t care, we just wanted to shower and lay down.
Thank you for the score and review. We hope to see you again soon!
Thank you for the rating and review. We hope to see you again soon!
Fantastic property, staff and a great place to stay.
Thank you for the great rating and review. We are happy to be able to provide you with superior service. Be well and we hope to see you again soon!
Check in was good nice lady was there for two days didn’t get Any maid service on Sunday had to go down and get towel they need to fix the toilet keeps running they need to put signs on the ice machine I said go down to the front desk can I get ice
Thank you for your candid review and feedback. Room service is only by request during these times but you are always able to come down to the front desk and request more items. Be well and have a wonderful day.
Everything was great except the wifi. Staff were super friendly and the location ideal.
Thank you for the feedback. We will be sure to address the issue with the wifi. Be well and we hope to see you again!
Thank you for the wonderful score. We hope to see you again soon!
I am sorry to hear of your poor experience at the hotel. We would love to hear where we went wrong so as to make sure that the same mistake does not happen again.
Thank you so much for the amazing score. We hope to see you again soon!
The staff at the front desk are very rude. Bad attitude and bad customer service
We deeply apologize for the experience during your stay. Please know that that is not reflective of our values here at the hotel. Please feel free to reach out so that we may discuss the issue further with you.
Dear Anonymous, It's our goal to provide outstanding service to all of our guests, am I'm sorry that we did not meet your expectations for this visit. It seems there was a bit of confusion regarding your upgrade request, our courtyard property is mainly standard rooms with only a couple large suites that were already reserved for your visit. Our agent was trying to assist you by explaning our sister hotel the Residence Inn next store is 100% suites with full kitchens and that we could relocate your reservation if those items were needed for your stay. Thank you!