2/10 Terrible
Reginald
Traveled with group
Apr 8, 2026
Disliked: Staff & service, amenities, property conditions & facilities
I would not stay at this hotel. As a matter of fact we were suppose to be there 3 days and left in 4 hours. Booked rooms across street at Hampton inn.
Some things that were issues:
Only 2 carts for luggage - both had flat tire
No working safe
No working light (very dark)
No comforter on the Bed
Had to call House keeping for ice. the brought it in garbage bag. no ice buckets.
One set of towels go the room
Dog hollering in the next advertised as soundproof rooms.
Can’t control thermometers from 71 degrees
No luggage stand
No ironing board
Also we heard the lady at front desk asking for a credit because her water wasn’t working in her room
Refrigerator only can fit a few water
no bar, small cafe with snacks that closed at 2:30pm
We had to wait extended wait time to check in and they could not find housekeeper to help us with our room, but we were able to walk-through and find housekeeper
Strong marijuana smell on the third floor
When checking out at itinerary at the Tilery, the lady said she wasn’t surprised that we’re leaving
When arriving at Hampton, she said she wasn’t surprised that we were coming
Didn’t know that the cafe was closed - after 2:30 pm.
Furthermore Orbitz was not very helpful in this process in helping me get money back but that is separate review. extremely disappointed with them as well!
Reginald
Stayed 3 nights in Mar 2026
