I’ll start with the good: The price was outstanding, location was great for my needs, the staff was very friendly, the lobby was amazing, plenty of elevators which is important for a large city hotel. That’s where the good stops.
The bad: I get that this is an old, historic, NYC landmark, but this was one of the worst hotel rooms I have ever stayed in (room 687 if anyone from the Roosevelt is reading): pieces of the ceiling plaster was falling down, wallpaper falling off the walls, the furniture was broken in parts, the bathroom was dirty, towels were stained with God knows what, and the cleaning staff seemed to be having a meeting directly outside the door in the morning.
I had booked two nights, but only stayed one. And the only reason I stayed the one night, was I arrived in the city late and did not want the hassle of switching rooms or hotels.
The only reason I checked the sad face vs. the frowny face, was the staff. I do appreciate that they were nice, and took precautions to keep everyone safe from Covid. Please look into room 687 though!