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Recent guest reviews

The history of the building & the beautiful front lobby.

There was minimal service and Orbitz should not have had them as a hotel, it was obvious they were closing.

Room has no refrigerator. Hotel has no restaurant.

Location was decent; everything was good considering COVID; only main issue is shower did not have barrier so water leaked onto entire bathroom floor - I've seen this in Europe & have NO CLUE why ANY hotel makes it this way - it's a simple barrier!! That's all that's needed! I used up 2 towels to dry off the floor. It's my main recommendation. And maybe a little refurbishing. Just felt a little dated.

I’ll start with the good: The price was outstanding, location was great for my needs, the staff was very friendly, the lobby was amazing, plenty of elevators which is important for a large city hotel. That’s where the good stops. The bad: I get that this is an old, historic, NYC landmark, but this was one of the worst hotel rooms I have ever stayed in (room 687 if anyone from the Roosevelt is reading): pieces of the ceiling plaster was falling down, wallpaper falling off the walls, the furniture was broken in parts, the bathroom was dirty, towels were stained with God knows what, and the cleaning staff seemed to be having a meeting directly outside the door in the morning. I had booked two nights, but only stayed one. And the only reason I stayed the one night, was I arrived in the city late and did not want the hassle of switching rooms or hotels. The only reason I checked the sad face vs. the frowny face, was the staff. I do appreciate that they were nice, and took precautions to keep everyone safe from Covid. Please look into room 687 though!

Overall the hotel is ok. Definitely I'll book again there when I visit again.

The room was smaller then what the pictures showed. I had no hot water so I could not enjoy a nice bath or shower. I was not informed either when making the reservation that you have to pay a high fee to park your car and with that fee you can not come and go or you will keep paying that same fee amount every time you do

I truly enjoyed our stay. Only thing I wished your breakfast restaurant was open later than 10 a.m. on weekdays The staff was amazing. Clara in the front desk was very kind and gracious. The bellman not too friendly but the rest of the hotel staff was great. Jose in the bar area was super, very friendly and the menu items and drinks he suggested were all great. Thank for making our stay wonderful.

I enjoyed the nostalgia of The Roosevelt. The service was excellent! I also enjoyed each restaurant...Eddie at the bar is awesome!

Grundy and older rooms, humid. It needs renovation. Bathtub was dirty. No refrigerator and the radiator was loud. Doors didn’t seal tightly so light came through on all doors. Peeling paint.

The first night we got here the heat in the room would cut on out of no where to the point it was 81 degrees F in the room. We had to call the front desk for them to send someone to take a look at it. Once the service technician came in the room, he stated the battery to the control panel was dead, so he changed it and we were able to cool down the room. The third day in, the same thing happened again. The control panel went dead and the AC just kept running all night. We woke up freezing in the morning. Thankfully this was our last day staying in the hotel so we got ready and just checked out.

not sure how this can still be considered a 4 star or luxury hotel. the room was extremely worn, none of the plugins on any of the 3 lamps worked, the desk was falling apart and the shower had missing pieces. I've never had to pay for baggage hold (they expected a tip to walk your bag 6 steps into the room), and early check in or late check out were expensive. I know its NYC but overall very disappointed. the location is the only thing that was good.

The lobby is beautiful and it’s so close to everything, but once you get into your room it’s a whole different story. There were cut outs in the wall that were covered up by wallpaper, but the wallpaper was peeling up off of it. There were stains on the walls in the bathroom and on the ceiling above the shower. My dad used a towel and put it on the floor, I saw that there was blood on it and asked if he had a nose bleed. He told me that the blood stain was already there. Not all of the plugs would work or would hold a charge because the outlet was too loose. Overall, it definitely wasn’t worth the price. There are plenty of other hotels that are just as close to everything and are cleaner and well managed, go with those.

I wished to have a coffee maker in the room which is standard in every hotel I have ever stayed in. We bought coffee downstairs both mornings. The first morning it was good. The second morning we were really disappointed as the coffee was lookwarm at best. Honestly, a hotel as lovely as this should offer at least coffee in the room. The staff were great!

The hotel is seriously dated. The room was basic at the most. Felt like I had stepped back in 1990’s! Location is great but the hotel itself needs some major TLC!

E 45th Street New York NY

Hotel highlights

  • Walking distance to 5th Avenue and Grand Central Terminal
  • Onsite dining
  • 24-hour health club
  • Rooftop terrace

Located in Midtown, The Roosevelt Hotel, New York City is adjacent to 5th Avenue and within a 5-minute walk of other popular sights like Grand Central Terminal. This 1015-room, 4-star hotel welcomes guests with 3 restaurants, a 24-hour health club, and a rooftop terrace.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with full breakfast, available for a fee from 6:30 AM to 11:00 AM.


Rooms

The 1015 rooms have an array of amenities, including safes, phones, and ironing boards. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include desks and wardrobes or closets.


Property features

Guests staying at The Roosevelt Hotel, New York City enjoy a 24-hour health club, a rooftop terrace, and WiFi in public areas. Valet parking is available for USD 72 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and express check-in.

Room options

Guest reviews for The Roosevelt Hotel, New York City

Everyone (188) Couples (26) Family (78)
1
Everyone

The history of the building & the beautiful front lobby.

By on Dec 11, 2020

1
Friends Business Business

There was minimal service and Orbitz should not have had them as a hotel, it was obvious they were closing.

By , from Los Angeles on Dec 6, 2020

3
Partner Couples

Room has no refrigerator. Hotel has no restaurant.

By , from Los angeles on Oct 10, 2020

4
Everyone

By on Aug 31, 2020

5
Everyone

By on Aug 12, 2020

4
Everyone

Location was decent; everything was good considering COVID; only main issue is shower did not have barrier so water leaked onto entire bathroom floor - I've seen this in Europe & have NO CLUE why ANY hotel makes it this way - it's a simple barrier!! That's all that's needed! I used up 2 towels to dry off the floor. It's my main recommendation. And maybe a little refurbishing. Just felt a little dated.

By on Aug 11, 2020

2
Business Business

I’ll start with the good: The price was outstanding, location was great for my needs, the staff was very friendly, the lobby was amazing, plenty of elevators which is important for a large city hotel. That’s where the good stops. The bad: I get that this is an old, historic, NYC landmark, but this was one of the worst hotel rooms I have ever stayed in (room 687 if anyone from the Roosevelt is reading): pieces of the ceiling plaster was falling down, wallpaper falling off the walls, the furniture was broken in parts, the bathroom was dirty, towels were stained with God knows what, and the cleaning staff seemed to be having a meeting directly outside the door in the morning. I had booked two nights, but only stayed one. And the only reason I stayed the one night, was I arrived in the city late and did not want the hassle of switching rooms or hotels. The only reason I checked the sad face vs. the frowny face, was the staff. I do appreciate that they were nice, and took precautions to keep everyone safe from Covid. Please look into room 687 though!

By , from Boston, MA on Jul 24, 2020

4
Family Family with small children Family

Overall the hotel is ok. Definitely I'll book again there when I visit again.

By , from Tx on Mar 13, 2020

2
Everyone

By on Mar 10, 2020

5
Everyone

By on Mar 9, 2020

The Roosevelt Hotel, New York City

45 E 45th Street, New York, NY 10017
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