Skip to main content
Beginning of main content

The Roosevelt Hotel, New York City

4.0 out of 5.0

Recent guest reviews

I loved it but glad I don’t live there. NYC is a nice to visit only, too many people there. I like small town, but I always wanted to go, now I can say that I been to NYC

The location was great! In the center of everything you want to see. However, the rooms are very small!

Decent room, T.V had mind of its own. Noisy street below. Great pizza around the corner.

Elevators are absolutely terrible had to walk down 10 flights of stairs with luggage

See responses noted above; nothing more to say - terrible

We were told different rates by different staff. Hotel sheets and pillows were stained and dirty.

Terrible attitude, not willing to help customers, mandatory resort fee is not fair

The front desk people are really not very friendly. Feels like they don't care if customers staying or not. The facilities are very little no coffee or tea or even water. The bathroom is way to tiny. The bed wasn't very clean

The stay was honestly amazing down to the parking. We couldn’t park the car till 6:00 because of streets being closed but since the valet parking is 24 hours that just meant we had some extra time to walk around the next day and then also held our bags for us till we came back to get the car. Everything else was amazing. The room was bigger than we expected and there is honestly no complaints. Will definitely be coming back!

While valet parked, our vehicle was ticketed. Hotel attendant must have thrown ticket away. We subsequently received an overdue ticket in the mail from the state of New York for $125.00. When we contacted the hotel, the manager indicated that it would be taken care of. It was only taken care of after numerous angry calls. No apology was ever made. Staff was very unprofessional.

Excellent staff. Great location. But need some improvement such as elevators.

I have to say I was so impressed with this hotel, it was clean, staff is the bomb and we enjoyed our time there, we didn't get a chance to eat in there. but others said it was good. But the best part is the door man hooked us up. It was poor down raining and we were waiting on a cab. There was a limo park out front and someone had canceled and the door man asked the driver to take us to the airport, A taxi was 65.00 give or take and the limo was 140.00 with tip and tolls. For the four of us we were thrilled, I will be staying at this hotel again... LOVE YOU NYC....

Rooms dated . Need to be upgraded, especially bathroom.

Classic hotel, convenient to Midtown, nice bar but not bartender, very comfortable beds/bedding, elevators being upgraded so some long waits, most staff extremely helpful.

Wonderful location but would make the following improvements -refrigerator in the room -more elevators -better WiFi system -more staff at the front desk

TLDR: In 3 days I experienced: - Surly staff - Long queues (especially at elevator) - Broken/leaking air conditioning - Soaked carpet - Brown water from shower - More surly staff - No water in any vending machines If you insist on staying at the Roosevelt and are not staying solo, get a king room. The Queen is too small for two people with checked luggage. Full Story: The Roosevelt is a stately piece of history and it oozes this grand atmosphere as you walk through its lobby. Its rooms are not exactly fresh, but I wouldn’t go so far as to call them dated. There are some infrastructural issues, but the most evident issues the Roosevelt has are its staff culture and morale. I checked in early to avoid the queue. I submitted my credit card and was told to come back after 3PM and I’d be able to pick up my key, no problem. When I returned there was a huge queue that had formed. I shuffled to the side, thinking that I could quickly grab the key as I had pre-checked in. The service agent was dismissive and snarky. I eventually found a manager who was lovely and attentive, but had trouble finding my reservation. Eventually he found my reservation and I was up to my room. I found that the air conditioner was leaking and dripping condensation. I called down to the front desk to have it fixed and stepped out into the city. I returned a couple hours later to find that the carpet was soaked and had a thick mildew smell. I called back down to the front desk, unsure if it had been fixed o

We LOVED Tony, the doorman, he was awesome! The room was really small but we weren't in New York to sleep. The location is near everything. The subway is 2 blocks, Times Square is a few blocks, 5th avenue is just two blocks over, and so much more. When we go back we will stay there!

The location for this hotel is awesome. We were 2 blocks from grand central and 2 blocks away from fith ave. It’s not the best hotel because it’s a little older but it was clean and when you are in NYC you only come to the hotel to sleep at night. I loved it I would recommend and stay there again.

We stayed at The Roosevelt hotel for our family vacation, it was a good choice. The hotel has an awesome location in midtown, which was perfect for us! Away from the crowds of Times Square but close enough to be convenient, only two blocks from Grand Central. The hotel itself was a bit dated but was very clean. The elevator, however, was another story. The first time we tried to use it we waited 20 minutes before we decided to take the stairs down from the 17th floor. This wasn't always the case but I would recommend planning for a delay. That minor issue aside, I would recommend this hotel.

I normally do not write reviews.. but i feel i need to!!! we booked with traveling with our two children. After reading the reviews I was a bit skeptical and almost booked with another area hotel.. And we are glad we DID Not.. so many people had written negative comments but we cant validate any of them. 1. the hotel is in a great location and walking distance to everything and great if you take MTA into Grand Central. 2. Staff is excellent, 3. Rooms were clean.. yes they are not big!! or huge as many complained, but what did you expect in nyc and if your staying hanging out in a hotel room it means your not enjoying what the city has to offer.. we had four of us.. and with bags for 2 days... and it was fine... if you really need room then you need to book a large suite with multiple rooms and pay 3x as much.. its all what you make of it.. 4. rooms were adequately furnished beds were comfortable. 5. So many complained about the bathrooms we still cant figure it out whats wrong with them .. they were fine for us.. 6. The price point was great / normal for the room in this part of nyc.. We are just glad we took other reviews comments with a grain of salt and stayed.. we will book again for sure

45 E 45th Street New York NY

Hotel highlights

  • Walking distance to Grand Central Terminal and Chrysler Building
  • Onsite dining
  • 24-hour health club
  • Rooftop terrace

Located in Central New York City, The Roosevelt Hotel, New York City is within a 5-minute walk of Grand Central Terminal and within 15 minutes of other popular attractions like Chrysler Building. This 4-star hotel has 3 restaurants along with a 24-hour health club and a rooftop terrace. Centrally located in Manhattan, the hotel is also a short walk from Rockefeller Center and Broadway.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


Rooms

All air-conditioned rooms provide safes, phones, and ironing boards. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also standard.


Property features

At The Roosevelt Hotel, New York City, guests have access to a 24-hour health club, a rooftop terrace, and WiFi in public areas. Valet parking is available for USD 68 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include 22 meeting rooms, conference space, and a business center.

Room options

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Superior Room, 1 King Bed

King 1 | Sleeps 2

Room, 2 Double Beds (Cozy)

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for The Roosevelt Hotel

Everyone (165) Couples (3) Family (1) Other (1)
4

first time to nyc

Everyone

I loved it but glad I don’t live there. NYC is a nice to visit only, too many people there. I like small town, but I always wanted to go, now I can say that I been to NYC

By , from florida on Dec 11, 2017

4
Everyone

The location was great! In the center of everything you want to see. However, the rooms are very small!

By , from auror, IL on Dec 9, 2017

4

nice hotel with lots of character.

Everyone

Decent room, T.V had mind of its own. Noisy street below. Great pizza around the corner.

By , from Florida on Nov 30, 2017

3
Everyone

Elevators are absolutely terrible had to walk down 10 flights of stairs with luggage

By on Nov 24, 2017

1
Everyone

See responses noted above; nothing more to say - terrible

By on Nov 22, 2017

2
Everyone

We were told different rates by different staff. Hotel sheets and pillows were stained and dirty.

By on Nov 20, 2017

1
Everyone

Terrible attitude, not willing to help customers, mandatory resort fee is not fair

By on Nov 19, 2017

1
Everyone

The front desk people are really not very friendly. Feels like they don't care if customers staying or not. The facilities are very little no coffee or tea or even water. The bathroom is way to tiny. The bed wasn't very clean

By on Nov 13, 2017

5

amazing!

Everyone

The stay was honestly amazing down to the parking. We couldn’t park the car till 6:00 because of streets being closed but since the valet parking is 24 hours that just meant we had some extra time to walk around the next day and then also held our bags for us till we came back to get the car. Everything else was amazing. The room was bigger than we expected and there is honestly no complaints. Will definitely be coming back!

By on Nov 13, 2017

1

valet parking

Everyone

While valet parked, our vehicle was ticketed. Hotel attendant must have thrown ticket away. We subsequently received an overdue ticket in the mail from the state of New York for $125.00. When we contacted the hotel, the manager indicated that it would be taken care of. It was only taken care of after numerous angry calls. No apology was ever made. Staff was very unprofessional.

By , from Pennsylvania on Nov 11, 2017