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The Roosevelt Hotel, New York City

4.0 out of 5.0

The Roosevelt Hotel, New York City

4.0 out of 5.0

Recent guest reviews

Floor was soaking wet from the airconditioner. You could smell the moldish scent. Asked to be moved and was not.

I like that the property is near grand central station, 5th ave, Central Park and union square. The property really needs to be updated. The dry wall, paint, old plugs and bathroom tile needs to be updated. Everything is so old. The staff was all very friendly and really helpful.

The room was perfect for a single traveller or couple who do not need frills. It was clean and well-heated and the sink and shower both had adequately hot water. The location is great and the price is hard to beat. There were signs of wear and tear, but nothing terrible. Everything worked. I plan to stay here again, based on the value and proximity to Grand Central Station, Broadway, and other Midtown attractions.

Small room, but that was to be expected. But, I was disappointed by a toilet that really only worked one out of three times. And there was no remote for the TV.

I have not received my hotel security amount. At check out i was provided a receipt that stated i would receive a refund but i never did...

I understand there may be some renovation going on but the picture was different than the reality which is the case for the most part; however, it is not an impossibility to reach that level of sophistication. I will visit again and hope to be pleasantly surprise. The staff was great and very accommodating and their room service is very affordable.

Air conditioner didn’t work so the room was muggy and warm even though it’s winter. The water in the shower was never hot and the water would pool in the tub so we were always standing in ankle deep water while showering. They did give us another room but I would not go back.

I had a great stay at The Roosevelt this weekend. I was able to quickly check-in, advised of any additional costs for staying on the property (Resort fee which I knew about), and given a king room on the sixth floor. The room size was fine, the shower had good pressure and hot water, and the room was clean. Sure, the hotel is aged a bit, but that is part of the character. The location was superb. I would stay here again.

Great location, we were able to walk many places in January!! The lady who cleaned our room did a great job!! Room was more spacious than anticipated considering what I had read about NYC hotels. Some things were a little dated but that’s what you get for the beauty of the old buildings!! They could check the outlets on the lamps, ours were so loose it would not connect, the only other outlets that we could use was behind the tv stand. Overall we loved our stay and had a great first trip to NYC!!!! Will be back!!!!

Well located with friendly staff. We had an issue with the hot water and they came to fix it right away.

Location! Location! Location! Staff are awesome! They strive to make your visit incredible!

friendly housekeeping staff, front desk staff not friendly

It is close to most of the places I want to visit. Being next to Grand Central Station means that there are many things within walking distance as well as an easy subway ride away

Nice hotel in a great mid-town manhattan location. We were there just after christmas, beautiful lobby

Beautiful hotel and great staff but the rooms are extremely dated. The last update was done poorly, there must be at least 3-4 layers of wallpaper on the wall, bathroom tiles are in poor condition, ceilings were painted without removing the lighting fixtures, etc.

I was very disappointed with our room. We paid $410.00 and it was small with 2 double beds. The bathroom was tiny and outdated with a nasty tub and showerhead.

Needs more room in bathrooms other than that it was fun

We were so close to everything. The hotel was wonderful and it's location made our trip perfect. A great choice if you're going!

Room options

Suite, 1 Bedroom

Full 2 | Sleeps 6

Junior Suite, 1 Queen Bed

Queen 1 | Sleeps 3

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for The Roosevelt Hotel, New York City

Everyone (326) Couples (4) Family (4) Other (1)
1
Business Business Travelers

Floor was soaking wet from the airconditioner. You could smell the moldish scent. Asked to be moved and was not.

By on Feb 13, 2019

Review comment responded on Feb 15, 2019

Thank you for sharing your feedback. We are sorry to hear you room had an issue with the carpet being wet. We always try and move guests when possible, however, if there are no rooms available, it is an impossibility. Rest assured your feedback will be shared with our management.

3
Families

I like that the property is near grand central station, 5th ave, Central Park and union square. The property really needs to be updated. The dry wall, paint, old plugs and bathroom tile needs to be updated. Everything is so old. The staff was all very friendly and really helpful.

By on Feb 12, 2019

Review comment responded on Feb 13, 2019

Dear Mrs. Garcia, Thank you for sharing your feedback. We are glad you enjoyed our central location. As for our guest rooms. we do have plans for a guest room renovation in the coming months which will be a great enhancement to the hotel. We hope on a future visit to NYC, you'll consider giving us another opportunity to host you!

4
Everyone

The room was perfect for a single traveller or couple who do not need frills. It was clean and well-heated and the sink and shower both had adequately hot water. The location is great and the price is hard to beat. There were signs of wear and tear, but nothing terrible. Everything worked. I plan to stay here again, based on the value and proximity to Grand Central Station, Broadway, and other Midtown attractions.

By on Feb 6, 2019

Review comment responded on Feb 7, 2019

Thank you for taking the time to share your feedback. We are glad you had an enjoyable stay and would stay with us again! We look forward to hosting you!

3
Everyone

Small room, but that was to be expected. But, I was disappointed by a toilet that really only worked one out of three times. And there was no remote for the TV.

By on Feb 5, 2019

Review comment responded on Feb 6, 2019

Thank you for sharing your review. We regret to hear you room had some issues that took away from your stay. We hope you called our front reception to assist you with the issues. Your feedback will be shared with our management, and we hope on a future stay in NYC, you'll consider giving us another opportunity to host you.

3
Everyone

I have not received my hotel security amount. At check out i was provided a receipt that stated i would receive a refund but i never did...

By on Jan 29, 2019

Review comment responded on Feb 1, 2019

Thank you for sharing your feedback. We return the security deposit immediately, however, often an individual's bank/credit card is what delays the return. Should you have any questions, please reach out to our accounting department and they can assist you.

4
Everyone

I understand there may be some renovation going on but the picture was different than the reality which is the case for the most part; however, it is not an impossibility to reach that level of sophistication. I will visit again and hope to be pleasantly surprise. The staff was great and very accommodating and their room service is very affordable.

By on Jan 28, 2019

Review comment responded on Jan 31, 2019

Thank you for sharing your feedback. We do indeed have plans for a guest room renovation in the coming months. We hope you'll stay with us again and experience our refreshed guest rooms!

2
Everyone

Air conditioner didn’t work so the room was muggy and warm even though it’s winter. The water in the shower was never hot and the water would pool in the tub so we were always standing in ankle deep water while showering. They did give us another room but I would not go back.

By on Jan 28, 2019

Review comment responded on Jan 31, 2019

Dear Raul, Thank you for sharing your feedback. We regret to hear your room had some issues that took away from your stay. Your feedback will be shared with our management in our continual effort to improve guest satisfaction.

5
Everyone

I had a great stay at The Roosevelt this weekend. I was able to quickly check-in, advised of any additional costs for staying on the property (Resort fee which I knew about), and given a king room on the sixth floor. The room size was fine, the shower had good pressure and hot water, and the room was clean. Sure, the hotel is aged a bit, but that is part of the character. The location was superb. I would stay here again.

By , from Charlotte, NC, US on Jan 28, 2019

Review comment responded on Jan 29, 2019

Thank you for sharing your perfect review! We are glad you had an enjoyable stay with us, and appreciate your detailed review. We hope to welcome you back again to The Roosevelt soon!

4
Everyone

Great location, we were able to walk many places in January!! The lady who cleaned our room did a great job!! Room was more spacious than anticipated considering what I had read about NYC hotels. Some things were a little dated but that’s what you get for the beauty of the old buildings!! They could check the outlets on the lamps, ours were so loose it would not connect, the only other outlets that we could use was behind the tv stand. Overall we loved our stay and had a great first trip to NYC!!!! Will be back!!!!

By , from Red Wing, MN on Jan 27, 2019

Review comment responded on Jan 31, 2019

Dear Amy, Thank you for taking the time to share your review. We are happy to hear you had a great stay and will return to stay with us again! We hope to see you again soon!

5
Everyone

Well located with friendly staff. We had an issue with the hot water and they came to fix it right away.

By on Jan 26, 2019

Review comment responded on Jan 26, 2019

Thank you for sharing your positive review. We are glad you had a great time with us and we hope to see you again soon!

The Roosevelt Hotel, New York City

45 E 45th Street, New York, NY 10017