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The Roosevelt Hotel, New York City

4.0 out of 5.0

Recent guest reviews

We stayed at The Roosevelt hotel for our family vacation, it was a good choice. The hotel has an awesome location in midtown, which was perfect for us! Away from the crowds of Times Square but close enough to be convenient, only two blocks from Grand Central. The hotel itself was a bit dated but was very clean. The elevator, however, was another story. The first time we tried to use it we waited 20 minutes before we decided to take the stairs down from the 17th floor. This wasn't always the case but I would recommend planning for a delay. That minor issue aside, I would recommend this hotel.

I normally do not write reviews.. but i feel i need to!!! we booked with traveling with our two children. After reading the reviews I was a bit skeptical and almost booked with another area hotel.. And we are glad we DID Not.. so many people had written negative comments but we cant validate any of them. 1. the hotel is in a great location and walking distance to everything and great if you take MTA into Grand Central. 2. Staff is excellent, 3. Rooms were clean.. yes they are not big!! or huge as many complained, but what did you expect in nyc and if your staying hanging out in a hotel room it means your not enjoying what the city has to offer.. we had four of us.. and with bags for 2 days... and it was fine... if you really need room then you need to book a large suite with multiple rooms and pay 3x as much.. its all what you make of it.. 4. rooms were adequately furnished beds were comfortable. 5. So many complained about the bathrooms we still cant figure it out whats wrong with them .. they were fine for us.. 6. The price point was great / normal for the room in this part of nyc.. We are just glad we took other reviews comments with a grain of salt and stayed.. we will book again for sure

This was a wonderful hotel. My room was clean and comfortable. Shower was nice. Absolutely no problems during my stay. It's location is the best I've stayed in while in New York. Right next to Grand Central station that will take you anywhere. Just a few steps away from Times Square, Rockefeller Center, and Broadway. Definitely would recommend and stay again.

rooms are very small but clean. Had to climb over the bed to get to the other side if one person was at the desk. We signed up with an Orbitz deal and so probably received the smallest rooms. Not in the room very much.,Helpful personnel, Great location with lots nearby.

The Roosevelt has some great things going for it. The staff, the bar, the billiard room, the bartenders, and the location. All great! But there are a few issues. The hotel is aging and it shows. The rooms need a serious upgrade (but where do you start? There must be 1000 rooms there. It won’t be cheap). And the elevators! Too small. Checkout time was bananas. I could easily see a person missing a flight or a train waiting for an elevator. But if the price is right, give it a shot. The staff are tremendous.

There are many places where the wall paper is peeling. The ceiling in my room had cracks in it. The L.G. "Smart" T.V. would crash regularly making it hard to watch anything. When I complained about the T.V., I was told that to fix it I would need to change rooms. They couldn't just bring me another one. When I checked in I was told there is a MANDATORY $30/day fee (showed up on my bill as $32.50) to cover local calls (which I didn't make), use of the gym (which I had no interest in using), and Wi-Fi (which I expect to be free in every other hotel, had I been given the choice I would have used my cellular provider's network, which I'm already paying for. The hotel wi-fi wasn't fast and it was an unsecured network). This was my first trip to New York City. After freshening up for a moment in my small room, I was starving. I went down stairs and asked the concierge where I could get some food near by, fast, and cheap. He sent me to a sit down Italian place a quarter of a mile away that wound up costing me $60 for one person without alcohol. (Soda, Dinner salad, plate of spaghetti) The first morning I went to breakfast, the fare was pretty standard for a business hotel, yet they charged an additional $30. When I was ready to go to the air port, the bell hop offered to get me a taxi. He put me in a black SUV that cost %50 more than a cab would have and had an up charge for using a card to pay.

The hotel is like all older hotels in NY - beautiful in the lobby, ok in the rooms, terrible AC and worse sound from outside. The shower heard was precariously hanging half out of the tiled wall and the AC panel's display was not working. These grand dames need serious renovation; it's 21st century and not the 19th... At $830 for 3 nights, I expect more.

I would like to know that there were fees for using WIFI, gym, and others thing. I personally did not use but I understand this, in contrast the price MUST be included. The hotel room was nice, but

Hotel was conveniently located near Park Ave. and the reason for my selection. No ref. in room. No water. No heat in room. No room service for dinner. Had to present ticket for car in person. Would not take ticket number on phone and had to wait for car. $32.00 "resort fee" Not coming back.

The room was very small. Me and my children went to New York for memorial day weekend and I put the room in my name but used my husbands credit card which for them that was a problem for some reason, even though it's a joint account obviously. The counter in the room was broken so the door closer to the floor was always hanging open which was annoying and the bathroom was clean but the tub was kind of dirty. I've stayed at a few hotels in New York I would not recommend this one

I stayed here for a couple of nights on business because my coworker wanted to try it. I wouldn't say it was the best experience. Cons: 1) The pictures on the website definitely overstate how nice the property is. 2) In my room, the wallpaper was peeling off the walls. The bathroom was super outdated with a pedestal sink that had no room for appliances or bottles or anything you need to get ready in the morning. There is no counter space. 3) The room is pretty outdated as well. And the pillows might be among the least comfortable ones I've seen in a hotel and I travel pretty much every other week to somewhere. 4) Also the staff that stored our bags at the concierge yesterday were pretty rude. The first thing they said is "storage is free but we work for tips" when I dropped mine off. Well of course storage is free. Do they think this is the first time Ive stayed in a hotel? It's always free! And the only surefire way to ensure you don't get a tip is when you ask for one. Tips are optional. And they are typically distributed when you return to retrieve your bag, not when you drop it off. But the guys was rude when i didn't tip him when i dropped it off because I always tip when I retrieve the bag. Made some sarcastic comment like "thanks" and then the whole group of the men was complaining loudly so everyone could hear about how bad the tips were that day. They need to get a different job. 5) Just not great service overall. In fact the staff gave me such

stayed only 1 night . it was pleasant overall.

This is one of the most uncomfortable hotels I have ever stayed in. The rooms are closet size small and the bathrooms are so small 2 people can't fit in there at the same time. It is old and run down - the carpet is dirty. The elevators are slow and the wait for them, only to find it is already full, is forever. It took us 20 minutes to get on one.The location is good, but so are many other hotels. Stay here once, and never again!

The hotel itself could use some renovations, in my opinion. Maybe they're going for a vintage look but to me the interior was a little old looking. The staff was friendly & helpful. Rooms were clean, water pressure was great and the A/C was older but still kicking out cold air. I liked that it was only a block away from grand central station as it made it easy to find my way back to my room when taking the subway.

Reservations were messed up, for the price of the rooms they are ridiculously tiny, over charged.. not a great experience!

The price turned out to be $27 higher than when it was booked in Orbitz. When I booked the room in this hotel through Orbitz, it was one price. But in hotel they told that there is $27 hotel fee, which is included in the package. But when I checked out , they changed my credit card with $27 per night (($108). I believe it is unfair because in my purchase agreement with Orbitz there was nothing explicitly stated about this $27. The price was different, much lower. It was unclear that such additional change will occur during stay in hotel. There should be explicitly indicated the price of a room when it is booked, without further hotel change that was not clearly stated. I complain.

Wonderfull hotel and staff!. Only thing that could be improved would be the elevator service down in the morning and the shower tile condition. Otherwise it truly was a great place to take the family on vacation.

Old rooms , a/c does not work good customer services not good

A dignified historical hotel steps away from the Grand Central and Times Square. Manager will go out of his way to help you. You can book tickets and tours in the lobby. Excellent breakfast for about $25. Fresh fruit, eggs, ham, oatmeal, etc. Extremely convenient if you are a tourist.

I was able to get a good nights sleep, rooms were sound proof and beds were really comfortable

45 E 45th Street New York NY

Hotel highlights

  • Walking distance to Grand Central Terminal and Chrysler Building
  • Onsite dining
  • 24-hour health club
  • Rooftop terrace

Located in Central New York City, The Roosevelt Hotel, New York City is within a 5-minute walk of Grand Central Terminal and within 15 minutes of other popular attractions like Chrysler Building. This 4-star hotel has 3 restaurants along with a 24-hour health club and a rooftop terrace. Centrally located in Manhattan, the hotel is also a short walk from Rockefeller Center and Broadway.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. For your convenience, breakfast is available for a fee.


Rooms

All air-conditioned rooms provide safes, phones, and ironing boards. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also standard.


Property features

At The Roosevelt Hotel, New York City, guests have access to a 24-hour health club, a rooftop terrace, and WiFi in public areas. Valet parking is available for USD 68 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include 22 meeting rooms, conference space, and a business center.

Room options

Superior Room, 2 Double Beds

Full 2 | Sleeps 4

Superior Room, 1 King Bed

King 1 | Sleeps 2

Room, 2 Double Beds (Cozy)

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for The Roosevelt Hotel

Everyone (147) Couples (3) Family (1) Other (1)
4

excellent location

Everyone

We stayed at The Roosevelt hotel for our family vacation, it was a good choice. The hotel has an awesome location in midtown, which was perfect for us! Away from the crowds of Times Square but close enough to be convenient, only two blocks from Grand Central. The hotel itself was a bit dated but was very clean. The elevator, however, was another story. The first time we tried to use it we waited 20 minutes before we decided to take the stairs down from the 17th floor. This wasn't always the case but I would recommend planning for a delay. That minor issue aside, I would recommend this hotel.

By , from Washington on Oct 12, 2017

4

happy to have stayed here

Everyone

I normally do not write reviews.. but i feel i need to!!! we booked with traveling with our two children. After reading the reviews I was a bit skeptical and almost booked with another area hotel.. And we are glad we DID Not.. so many people had written negative comments but we cant validate any of them. 1. the hotel is in a great location and walking distance to everything and great if you take MTA into Grand Central. 2. Staff is excellent, 3. Rooms were clean.. yes they are not big!! or huge as many complained, but what did you expect in nyc and if your staying hanging out in a hotel room it means your not enjoying what the city has to offer.. we had four of us.. and with bags for 2 days... and it was fine... if you really need room then you need to book a large suite with multiple rooms and pay 3x as much.. its all what you make of it.. 4. rooms were adequately furnished beds were comfortable. 5. So many complained about the bathrooms we still cant figure it out whats wrong with them .. they were fine for us.. 6. The price point was great / normal for the room in this part of nyc.. We are just glad we took other reviews comments with a grain of salt and stayed.. we will book again for sure

By , from Connecticut on Oct 12, 2017

5

perfect stay

Everyone

This was a wonderful hotel. My room was clean and comfortable. Shower was nice. Absolutely no problems during my stay. It's location is the best I've stayed in while in New York. Right next to Grand Central station that will take you anywhere. Just a few steps away from Times Square, Rockefeller Center, and Broadway. Definitely would recommend and stay again.

By , from Dallas, TX on Oct 10, 2017

4

great location for everything in nyc

Everyone

rooms are very small but clean. Had to climb over the bed to get to the other side if one person was at the desk. We signed up with an Orbitz deal and so probably received the smallest rooms. Not in the room very much.,Helpful personnel, Great location with lots nearby.

By , from Columbus, Ohio on Oct 6, 2017

3

not new but ok

Everyone

The Roosevelt has some great things going for it. The staff, the bar, the billiard room, the bartenders, and the location. All great! But there are a few issues. The hotel is aging and it shows. The rooms need a serious upgrade (but where do you start? There must be 1000 rooms there. It won’t be cheap). And the elevators! Too small. Checkout time was bananas. I could easily see a person missing a flight or a train waiting for an elevator. But if the price is right, give it a shot. The staff are tremendous.

By , from california on Oct 5, 2017

3

older; hotel. well located

Everyone

There are many places where the wall paper is peeling. The ceiling in my room had cracks in it. The L.G. "Smart" T.V. would crash regularly making it hard to watch anything. When I complained about the T.V., I was told that to fix it I would need to change rooms. They couldn't just bring me another one. When I checked in I was told there is a MANDATORY $30/day fee (showed up on my bill as $32.50) to cover local calls (which I didn't make), use of the gym (which I had no interest in using), and Wi-Fi (which I expect to be free in every other hotel, had I been given the choice I would have used my cellular provider's network, which I'm already paying for. The hotel wi-fi wasn't fast and it was an unsecured network). This was my first trip to New York City. After freshening up for a moment in my small room, I was starving. I went down stairs and asked the concierge where I could get some food near by, fast, and cheap. He sent me to a sit down Italian place a quarter of a mile away that wound up costing me $60 for one person without alcohol. (Soda, Dinner salad, plate of spaghetti) The first morning I went to breakfast, the fare was pretty standard for a business hotel, yet they charged an additional $30. When I was ready to go to the air port, the bell hop offered to get me a taxi. He put me in a black SUV that cost %50 more than a cab would have and had an up charge for using a card to pay.

By , from Houston, TX on Sep 28, 2017

4

needs renovation

Everyone

The hotel is like all older hotels in NY - beautiful in the lobby, ok in the rooms, terrible AC and worse sound from outside. The shower heard was precariously hanging half out of the tiled wall and the AC panel's display was not working. These grand dames need serious renovation; it's 21st century and not the 19th... At $830 for 3 nights, I expect more.

By , from Los Angeles on Sep 18, 2017

3

a good place to stay during your visit to ny

Everyone

I would like to know that there were fees for using WIFI, gym, and others thing. I personally did not use but I understand this, in contrast the price MUST be included. The hotel room was nice, but

By , from Chicago on Sep 13, 2017

3

disappointing

Everyone

Hotel was conveniently located near Park Ave. and the reason for my selection. No ref. in room. No water. No heat in room. No room service for dinner. Had to present ticket for car in person. Would not take ticket number on phone and had to wait for car. $32.00 "resort fee" Not coming back.

By , from washington dc on Sep 9, 2017

3
Everyone

The room was very small. Me and my children went to New York for memorial day weekend and I put the room in my name but used my husbands credit card which for them that was a problem for some reason, even though it's a joint account obviously. The counter in the room was broken so the door closer to the floor was always hanging open which was annoying and the bathroom was clean but the tub was kind of dirty. I've stayed at a few hotels in New York I would not recommend this one

By , from Germantown, MD on Sep 6, 2017