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Park Lane New York

5.0 star property
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Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Gym
  • Breakfast available

Explore the area

View in a map
36 Central Park S, New York, NY, 10019
  • Place, Central Park
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪9 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪33 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Room, 1 King Bed, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Park View

9.6 out of 10
Exceptional
(22 reviews)
  • Park view
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Park Lane)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Park Lane)

7.8 out of 10
Good
(12 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Park View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Park View

8.2 out of 10
Very good
(19 reviews)
  • Park view
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 420 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Room, 2 Queen Beds, Park View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Panoramic Room, 2 Queen Beds, Park View

8.8 out of 10
Excellent
(14 reviews)
  • Park view
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Studio Suite, Park View

View from room

Panoramic Studio Suite, Park View

  • Park view
  • 480 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, Park View

View from room

Studio Suite, Park View

7.6 out of 10
Good
(4 reviews)
  • Park view
  • 480 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Park Lane)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Park Lane)

8.4 out of 10
Very good
(80 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, City View

  • City view
  • 760 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Park View (with Tub Shower)

View from room

Studio Suite, 1 King Bed, Accessible, Park View (with Tub Shower)

  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Park Lane, with Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Park Lane, with Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, Accessible, Park View (with Tub Shower)

View from room

Studio Suite, Accessible, Park View (with Tub Shower)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Panoramic)

Suite, 1 Bedroom (Panoramic) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Panoramic)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, City View (with Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, City View (with Roll-in Shower)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Park Lane, with Tub Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Park Lane, with Tub Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (with Tub Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, City View (with Tub Shower)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Park Lane, with Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Park Lane, with Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (with Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, City View (with Roll-in Shower)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, City View (with Tub Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (with Tub Shower)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (with Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (with Roll-in Shower)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible, Park View (Panoramic, with Tub Shower)

View from room

Studio Suite, 2 Queen Beds, Accessible, Park View (Panoramic, with Tub Shower)

  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Park View (Panoramic, with Tub Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed, Accessible, Park View (Panoramic, with Tub Shower)

  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Park Lane, with Tub Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Park Lane, with Tub Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Room, 1 King Bed, Park View

View from room

Panoramic Room, 1 King Bed, Park View

9.4 out of 10
Exceptional
(17 reviews)
  • Park view
  • Sleeps 2
  • 1 King Bed

Panoramic Studio Suite, Multiple Beds, Connecting Rooms, Park View

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Panoramic Room, 1 King Bed, Accessible Bathtub, Park View (Meadow Suite)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Panoramic Room, 1 King Bed, Park View (Meadow Suite)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Thompson Central Park New York, by Hyatt

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9.0 out of 10, Wonderful, 1,211 reviews
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About the neighborhood

New York

Located in Manhattan, Park Lane New York is adjacent to Central Park and within a 15-minute walk of popular sights like Rockefeller Center. This 5-star hotel has 610 guestrooms and offers a 24-hour gym, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Central Park - 2 min walk - 0.1 miles
  • 5th Avenue - 3 min walk - 0.2 miles
  • Trump Tower - 5 min walk - 0.3 miles
  • Rockefeller Center - 9 min walk - 0.5 miles
  • Times Square - 13 min walk - 0.7 miles

Getting around

  • 5 Av.-59 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 20 min walk
  • John F. Kennedy Intl. Airport (JFK) - 58 min drive

Restaurants

  • ‪Quality Italian - ‬3 min walk
  • ‪1 Hotel Central Park - ‬2 min walk
  • ‪Harry Cipriani - ‬3 min walk
  • ‪Jams - ‬2 min walk
  • ‪The Oak Room at The Plaza Hotel - ‬1 min walk

About this property

Park Lane New York

Guests of Park Lane New York enjoy a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is offered for USD 67.00 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and express check-out.
30-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Free international calls, free long-distance calls, and free local calls are also available. Change of towels is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Free in-room WiFi has a 6-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 67 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: USD 75 for adults and USD 50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Calvert's
  • Darling Rooftop Bar
  • Rose Lane Grab & Go

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,500 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in stairways (31 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 46 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
It is Park Lane's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 250 per accommodation, per stay
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 56.23 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 75 for adults and USD 50 for children
  • Valet parking fee: USD 67.00 per day
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Free in-room WiFi has a 6-device limit.

Property is also known as

Hotel Lane
Hotel Park Lane
Lane Hotel
Lane Park Hotel
Park Lane Hotel
Helmsley Park Hotel
The Helmsley Park Lane Hotel New York City
Park Lane Hotel New York
Park Lane New York
Park Lane
Park Lane Hotel
Park Lane New York Hotel
Park Lane New York New York
Park Lane New York Hotel New York

Frequently asked questions

Are free cancellation options available at Park Lane New York?

Park Lane New York offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Park Lane New York?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Park Lane New York on Apr 26, 2026 start from $487, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Park Lane New York?

This hotel is situated in Manhattan, just steps from Central Park and 5th Avenue, and within a short walk of Carnegie Hall. You'll also find Rockefeller Center and Broadway less than a mile away.

Will I be able to park at Park Lane New York?

Yes, valet parking is offered for USD 67 per day. Wheelchair-accessible van parking is also available for guests.

Are there luxury amenities available at Park Lane New York?

Yes, guests can indulge in luxuries such as 2 restaurants, a bar/lounge, and turndown service at this hotel.

Does Park Lane New York have a casino on the premises?

No, Park Lane New York doesn't have a casino.

Is there an indoor pool at Park Lane New York?

No, there is no indoor pool at this hotel.

Is Park Lane New York good for couples?

Amenities that appeal to couples at this hotel include 24-hour room service, streaming services, and turndown service.

Does Park Lane New York have a hot tub?

No, this hotel doesn't have a spa tub.

Does Park Lane New York have a restaurant that serves breakfast?

Yes, Park Lane New York has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Park Lane New York allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Park Lane New York for a fee of USD 250 per accommodation, per stay.

Does Park Lane New York have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Park Lane New York?

The closest major airport to Park Lane New York is LaGuardia Airport (LGA), which is 10 mi away (34 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 12.7 mi away (19-minute drive).

Can I book a room with a balcony at Park Lane New York?

No, you won't find guestrooms with balconies at Park Lane New York.

Park Lane New York Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1030 out of 1762 reviews
Rating 8 - Good. 322 out of 1762 reviews
Rating 6 - Okay. 193 out of 1762 reviews
Rating 4 - Poor. 99 out of 1762 reviews
Rating 2 - Terrible. 118 out of 1762 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

CHRISTIAN

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Staff not very friendly No coffee machine in room No mini bar with items in room No iron board Overall disappointed and not satisfied Will not recommend to friends or family
Stayed 3 nights in Dec 2025

8/10 Good

Vincent

Traveled with family
Liked: Cleanliness, property conditions & facilities
The check in process was pretty seamless, our rooms were spacious and clean, and of course… the location of our stay was perfect for what we had planned.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, right in front of Central Park. Very nice hotel, only thing is I think it’s overpriced. But was nice to stay.
Stayed 2 nights in Dec 2025

2/10 Terrible

Zovinar

Stayed 3 nights in Dec 2025

8/10 Good

Dorothy

Stayed 1 night in Dec 2025

6/10 Okay

Adriano

Traveled with family
Liked: Cleanliness
Location was awesome. Carpet in the room was dated. Everything else acceptable for the pricepoint. Breakfast buffet was overpriced $75 for our stay between xmas and new years, but there were other options. Elevators were not all functioning and for such a large hotel you need all elevators. A couple of times we waited over 15 mins to get down from the 12th flooor (out of 46 Floors)
Stayed 2 nights in Dec 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service
The staff at The Park Lane make the entire hotel what it is. Of course the location is perfection- being situated between the Ritz and the Plaza with Central Park right across the street. The joy to be found is with the many staff members that make every encounter just a little bit more special and makes up for the cold rooms and faulty HVAC systems. Dinning was great and incredibly fresh with fair prices. Our wait staff at Calvert's is a magical woman who exudes grace and care. She made my daughter's birthday extra special and ensured that every visit to the resturant was perfect. From Migdalia, Sam and Bady in dining to Paulo and Victor in maintenance to Tony and the entire inform dinning team - everyone was lovely. Kenneth started off our trip with care for our belonging and quickly become a friend. While Zara went over and beyond to ensure she could secure our Christmas Day reservations!
Stayed 4 nights in Dec 2025

8/10 Good

malaly

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel has a great location, comfortable rooms with great beds and onsite restaurants. Some staff were super friendly, and most were helpful.
Stayed 3 nights in Dec 2025

8/10 Good

Bernadette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was lovely and the room was spacious and with a beautiful view of Central Park; however the room was very dusty and very outdated. We tried to eat breakfast at the Darling, the place was packed and the waiter was in such a terrible mood dropping the plates so loudly, we went to calpvert and although it was quiet the service was so slow. It took ages to be seated and to order. The worst part was the elevators, there were 6 of them but seemed only two were working.
Stayed 3 nights in Dec 2025

8/10 Good

Michael

Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen

Stayed 1 night in Dec 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities
Had a really great time at this hotel, the breakfast and the view was really incredible. The staff is so kind. I would most definitely stay here again.
Stayed 2 nights in Dec 2025

4/10 Poor

Ryan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Here’s a polished, concise rewrite with a clear and professional tone while keeping your points strong: Pros: The only real positive is the location—conveniently situated directly across from Central Park. Cons: Unfortunately, everything else was disappointing. The hotel feels dated and is clearly in need of renovation. Service was poor and, at times, outright rude. During check-in, I asked about dining options and was abruptly told to speak with the concierge, who was nowhere to be found. After waiting more than 10 minutes, I gave up and left. The room offered virtually no storage. This was a double queen room with no dresser and a very small closet that had only four hangers (see photos). Water service was also inconvenient. Guests are given two bottles and expected to refill them, yet there are only three refill stations in a 46-floor hotel. One of those stations was on the rooftop and closed during my stay. I would not recommend staying here and wish I had known this before booking. For the price, there are far better options available elsewhere.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mary Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Anastasiia

Stayed 3 nights in Dec 2025

6/10 Okay

Kim Holland

Traveled with family
Liked: Cleanliness, amenities
The room was extremely loud at night. Traffic and emergency vehicles, people and the room heat woke us up on and off all three nights. 5th floor is too low. Views were nice but we didn’t realize how awful the noise would be. Room heater sounded like a train coming through the room whenever it clicked on.
Stayed 3 nights in Dec 2025

10/10 Excellent

zoltan

Stayed 2 nights in Dec 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Great location and hotel was very nice. Service was good. But the doors
Stayed 3 nights in Dec 2025

10/10 Excellent

Petko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel has a fabulous location, overlooking Central Park. Elevators were a problem. It seemed like only two were working and it took 30 minutes to get in an elevator that wasn’t completely full. Stairs weren’t an option with luggage. Rooms were clean, but for the price point I would’ve expected better lighting (so dark even when three lights were on), in room coffee machines, toiletries like q-tips, cotton balls, etc. Bathrooms did not have fans so mirrors fogged up immediately. In lobby coffee shop hours were very limited, but there were several local coffee shops nearby. Staff was very friendly, especially bell staff and concierge. Overall a good stay.
Stayed 2 nights in Dec 2025

10/10 Excellent

Maria Cláudia

Stayed 2 nights in Aug 2025

8/10 Good

Lauren

Stayed 1 night in Dec 2025

10/10 Excellent

Walter, North Easton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel for the Central Park view and location for shopping and all holiday attractions!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Colin

Stayed 2 nights in Dec 2025

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel was beautiful! Amazing views from the rooftop restaurants every day. The staff was very friendly and super helpful. Anthony at the front desk was incredible! He made us laugh and gave some very solid dinner recommendations. Absolutely will stay here again next time I'm in NYC.
Stayed 7 nights in Dec 2025

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