Hotel Pennsylvania2.5 out of 5.0
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Recent guest reviews
Room was OK, but could do with a chair. Things were clean although well used. Pretty much the entire hotel could use a new coat of paint. The lobby was utilitarian to say the least and filled quickly with people waiting for a 3:00 PM check-in time. Earlier check-in was expensive. While waiting to check-in, a person will learn that the public restroom requires a special restroom key that must be obtained from the front desk. That restroom proved to be dungeon-like, was dirty and did not contain any soap. Rolls of toilet paper (the thin, crispy kind) were provided at the sinks instead of paper towels. On the plus side, the lobby does lead to an excellent restaurant and the hotel is conveniently located acoss from Penn Station.
The staff were very nice. The hotel more or less is old, extremely outdated and probably was last updated when Kennedy was in office. That being said, for $100 for the night in the heart of NYC you can't really complain. If you are going to be in NYC for the night and perhaps need a place to crash after a late night out in the town and do not want to spend 300-500 bucks for a few hours sleep, this is it. If you are looking for something fancy and comfortable, do not come here.
Dirty and creepy. Payed way too much for what was provided. Humongous stain on carpet in room.
The old adage holds, especially for this old clunker. I only paid $85 a night so wasn't expecting much, which is exactly what I got! I waited on line for an hour to check in. The hallways were noisy throughout the night (to the guy blasting rap music from his boombox out in the hallway at 5 am Sunday - a hex on you). Water out of the bathroom sink was brown. Kind of had that insane asylum vibe. It would probably be worth it to trade up to the ymca.
Before staying at the hotel, I saw all of these reviews that made me completely freak out. I was actually trying to get a refund, but the hotel denied my request on the day that I was supposed to check-in. This left me with no choice, I had to stay. Walking into the hotel, I saw what the first thing everyone complained about; slow service. The line at first was moving fast because there were four staff members helping with check in and check out, but the closer I got the the front of the line, the less staff members were available. There was even a moment when there were two people left to check the huge line and and one of them tried to leave. There was a silent exchange and the person went back to their post to check others in. After check-in, we went on the elevator and immediately saw that yes the hotel is old making it look like something from a horror movie. However, when we got into the room I was surprised! It was decently sized and didn't have any problems at all. I did a visual check for any pests or rodents, holes, or dirty spots on the carpets and bedding. It was very clean and comfortable. Even though I was on the tenth floor, I could hear the hustle of New York below, but that was expected. I barely stay in hotels and the same was true for this trip. My friend and I were participating in event in New York and only came to the room to wind down from the day and sleep. Check out was speedy (we checked out before 8 AM).
Nice, reasonably priced hotel. Bed's a little creaky but ok.
This place isvawful. Check in took 1.5 hours. Only 2 prople were working as a huge crowd was waiting. An over worked and undertaffed hotel. I would pay more to go and stay elsewhere. This place is awful. Awful. Awful.
Nice clean room. Not super fancy but very comfortable.
Virtually across the street from Madison Square Garden and Penn Station. Reasonable walking distance to Broadway. Close to Empire State Building and many restaurants. Times Square is always great to be, you never know when the Naked Cowboy and his girlfriends will show up.
Very rude staff at the check -in. Hotel is very run down. The only good thing is the location
Me gustó mucho el servicio, la ubicación, el personal fue atento y se cumplieron nuestras expectativas.
I understand the concept of a hotel and it's original structure but the room I stayed in was very out of date and uncomfortable to even sleep. I was cry disappointed with the money I spent to ray here for two nights. Size is not the issue. I couldn't watch the television and the fridge was on the ground. I have paid a better price for an even older hotel and had a better comfort experience along with satisfaction in the room overall. Very disappointed and I am Changing my future booking with this hotel.
A classic hotel in a great location. Rooms need to be updated.
Not good, it has a lot of issues, talk to the manager and he seems like he did not care
Renovated rooms are nice. Unrenovated rooms are awful. Staff are pleasant. We had people smoking pot on our floor that made the room uninhabitable. We complained and were moved to another floor. We did have to pay more to be moved to a renovated room.
1. Mold on bathroom tile. Cracked tile in the bathroom shower, floor, and the tube was cracked also. 2. No conditioner in bath. 3. Torn carpet. 4. Hole in bedspread. 5. Wind blew right through the window on 33rd street side. 5. Metal hinges on the doors all rusted. 6. Paint chipping from ceiling, and all trim. 7. They gave us a new room.
Excellent I travel with my kids and we have a great time
The worst hotel I've ever stayed in, I can't believe we are in the USA and rightbinthe middle of NYC and this hotel exists. Obviously they don't care about their customers, just to make money because of the location. I had mold on the walls and bathrooms. I couldn't even stand inside the shower of how disgusting it was. The water out of the focet was coming out black! We had to switch rooms, it didn't get any better either. All the rooms are the same!
Hotel rooms were Ok. Not very bright. You can tell there is age on the rooms. Clean but wore out. The location is great! Hotel lobby is nice but be prepared for a long wait to check in. They do have express check in but didn't see until we waited an hour.
I really was expecting clean and updated room when I got there...the location is the best in the city ,if you ask me .But the facility is in very bad shape and embarrassing for NYC. I saw that there was few floors that are nicer than my 15th floor ! This is America !!! It is really disappointing that my mother who was visiting from overseas, described the room as a less than a motel status room!!!!. Plz don't something about it...spend the money for upgrades, as the hotel is sitting on the best location in NYC. THANK YOU FOR LISTENING
Located in Midtown, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.
Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
The 1705 rooms are air-conditioned and have ironing boards. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.
Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.