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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

I have come to NYC many times, staying in many locations. This hotel is well known since you pass by it every time you go into the train or out MSG. BUT looks can be deceiving, my first and last time staying inside. The staff were unfriendly, we had no towels, the rooms look like it had not been cleaned or renovated since 1950. The saying is 'location, location, location' is true, but even Granary Burying Ground is in the center of Boston, you would not stay in a graveyard. Although the price may be better than other places around, it's still not worth it.

There was minimal water flow to the shower/bath and when I flipped the diverter to the shower position, it would not stick, resulting in me having to hold the knob up while trying to shower with my other free hand. The room was very cold and when I turned the termostat all the way up, it did not generate very much heat. The room came with free Wifi, but the signal did not reach my unit. Perhaps this is because my unit was an end unit on the corner of the building.

This is a very old and dated hotel, but satisfactory for a few night stay in New York City. The housekeeping staff was very helpful with providing extra towels and beds when there was not a pull out sofa in our suite.

Nice place near penn station and other shopping centre.

It's an old hotel, pretty shabby, but actually not bad, at least not for a very reduced orbitz rate. And it's right across from Penn Station and Madison Square Garden so it's very well located.

It took over an hour to check in. The place is old and tired, most uncomfortable bed. Convenient location. No bedbugs at least.

This hotel was absolutely disgusting. I really wish that there was a way for me to get my money back. My room had mold, rust, leaking water, stains, dirty towels/ sheets, the list goes on and on. The hotel is in a great location but it is a real shame that the owners do not care about the quality of their hotel. This hotel should be report led to the health department for their disgusting rooms. The staff was very unpleasant and the line to check in and check out was over an hour long wait. Once you get to the counter the staff is completely rude and disrepesctful. They speak to you as if you are uneducated and should know better than to ask for a different room.

Very old hotel. Outdated . No service. It has a smell to it

Holes in the wall, cigar burns and blood on the drapes, a 60 ft. video screen directly outside the window blaring multi-colored lights into the room at all hours, a patina of filth on every surface, broken plaster, unset clocks, scratchy blankets, hard pillows, no power outlets (everything in the room is powered off a nest of extension cords). This place is a trash-pile, a tire-fire, a tourist trap; absolutely under no circumstances stay at this hotel.

The check in was ridiculously slow with only 4 clerks. Each customer took between 15 and 30 minutes to just check in!! The check out in the morning was chaos. The line stretched for miles and there was no information about how to do the speed check out option unless you ran down and pinned down the one person helping people.

Never enough staff for check in....I stay there often because of the location and price and there is always a long wait to register. This trip my room was not cleaned one day. No frills...just a small clean basic room. Location is great....

Room was OK, but could do with a chair. Things were clean although well used. Pretty much the entire hotel could use a new coat of paint. The lobby was utilitarian to say the least and filled quickly with people waiting for a 3:00 PM check-in time. Earlier check-in was expensive. While waiting to check-in, a person will learn that the public restroom requires a special restroom key that must be obtained from the front desk. That restroom proved to be dungeon-like, was dirty and did not contain any soap. Rolls of toilet paper (the thin, crispy kind) were provided at the sinks instead of paper towels. On the plus side, the lobby does lead to an excellent restaurant and the hotel is conveniently located acoss from Penn Station.

The staff were very nice. The hotel more or less is old, extremely outdated and probably was last updated when Kennedy was in office. That being said, for $100 for the night in the heart of NYC you can't really complain. If you are going to be in NYC for the night and perhaps need a place to crash after a late night out in the town and do not want to spend 300-500 bucks for a few hours sleep, this is it. If you are looking for something fancy and comfortable, do not come here.

Dirty and creepy. Payed way too much for what was provided. Humongous stain on carpet in room.

The old adage holds, especially for this old clunker. I only paid $85 a night so wasn't expecting much, which is exactly what I got! I waited on line for an hour to check in. The hallways were noisy throughout the night (to the guy blasting rap music from his boombox out in the hallway at 5 am Sunday - a hex on you). Water out of the bathroom sink was brown. Kind of had that insane asylum vibe. It would probably be worth it to trade up to the ymca.

Before staying at the hotel, I saw all of these reviews that made me completely freak out. I was actually trying to get a refund, but the hotel denied my request on the day that I was supposed to check-in. This left me with no choice, I had to stay. Walking into the hotel, I saw what the first thing everyone complained about; slow service. The line at first was moving fast because there were four staff members helping with check in and check out, but the closer I got the the front of the line, the less staff members were available. There was even a moment when there were two people left to check the huge line and and one of them tried to leave. There was a silent exchange and the person went back to their post to check others in. After check-in, we went on the elevator and immediately saw that yes the hotel is old making it look like something from a horror movie. However, when we got into the room I was surprised! It was decently sized and didn't have any problems at all. I did a visual check for any pests or rodents, holes, or dirty spots on the carpets and bedding. It was very clean and comfortable. Even though I was on the tenth floor, I could hear the hustle of New York below, but that was expected. I barely stay in hotels and the same was true for this trip. My friend and I were participating in event in New York and only came to the room to wind down from the day and sleep. Check out was speedy (we checked out before 8 AM).

Nice, reasonably priced hotel. Bed's a little creaky but ok.

This place isvawful. Check in took 1.5 hours. Only 2 prople were working as a huge crowd was waiting. An over worked and undertaffed hotel. I would pay more to go and stay elsewhere. This place is awful. Awful. Awful.

Nice clean room. Not super fancy but very comfortable.

Virtually across the street from Madison Square Garden and Penn Station. Reasonable walking distance to Broadway. Close to Empire State Building and many restaurants. Times Square is always great to be, you never know when the Naked Cowboy and his girlfriends will show up.

401 7th Ave New York NY

Located in Midtown, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.


Dining

Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

The 1705 rooms are air-conditioned and have ironing boards. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Room, 2 Full Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hotel Pennsylvania

Everyone (82) Couples (255) Business (170) Family (190) Other (152) Friends (138)
1

the worst hotel in ny.don't be tempted by location

Everyone

I have come to NYC many times, staying in many locations. This hotel is well known since you pass by it every time you go into the train or out MSG. BUT looks can be deceiving, my first and last time staying inside. The staff were unfriendly, we had no towels, the rooms look like it had not been cleaned or renovated since 1950. The saying is 'location, location, location' is true, but even Granary Burying Ground is in the center of Boston, you would not stay in a graveyard. Although the price may be better than other places around, it's still not worth it.

By , from Washington, DC on Apr 21, 2017

Review comment responded on Apr 25, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you,

2

wifi, shower and heating needed

Everyone

There was minimal water flow to the shower/bath and when I flipped the diverter to the shower position, it would not stick, resulting in me having to hold the knob up while trying to shower with my other free hand. The room was very cold and when I turned the termostat all the way up, it did not generate very much heat. The room came with free Wifi, but the signal did not reach my unit. Perhaps this is because my unit was an end unit on the corner of the building.

By , from Washington on Apr 20, 2017

Review comment responded on Apr 25, 2017

Thank you for your feedback for your most recent stay at The Pennsylvania Hotel. We are truly sorry for any inconvenience you may have experienced during your stay. I will convey these concerns with our staff and address accordingly. I wish you would have shared this with us while you were here so we could have addressed it immediately, however again our sincerest apologies. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you,

3

old but satisfactory for a few nights

Everyone

This is a very old and dated hotel, but satisfactory for a few night stay in New York City. The housekeeping staff was very helpful with providing extra towels and beds when there was not a pull out sofa in our suite.

By on Mar 30, 2017

Review comment responded on Apr 19, 2017

Dear Guest, Thank you for sharing your positive feedback with us! We are so happy that you enjoyed your stay, especially the location of our hotel. We do want to ensure that our guests are satisfied and also receive the best possible rate. We hope that you will stay with us on a future visit to New York City. Please visit our website or call our call center to receive the absolute lowest rates for guests who have provided feedback. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

3

close to penn station

Everyone

Nice place near penn station and other shopping centre.

By , from New York on Mar 26, 2017

Review comment responded on Apr 19, 2017

Thank you for taking the time to leave a review with us! I'm very happy to hear that you enjoyed our hotel, its location and being so close to all the sites. We look forward to welcoming you back with open arms for your next visit!

4

very convenient old hotel

Everyone

It's an old hotel, pretty shabby, but actually not bad, at least not for a very reduced orbitz rate. And it's right across from Penn Station and Madison Square Garden so it's very well located.

By , from Cambridge, MA on Mar 26, 2017

Review comment responded on Apr 19, 2017

Thank you for taking the time to leave a review with us! I'm very happy to hear that you enjoyed our hotel, its location and being so close to all the sites. We look forward to welcoming you back with open arms for your next visit! Thank you, Hotel Pennsylvania

2

stay away

Everyone

It took over an hour to check in. The place is old and tired, most uncomfortable bed. Convenient location. No bedbugs at least.

By , from New York, NY on Mar 16, 2017

Review comment responded on Apr 19, 2017

Thank you for your feedback on your recent stay at The Pennsylvania Hotel. We truly apologize for the inconveniences you experienced. Please be assured I have shared your feedback with our Executive Team to address within their respective departments. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you, Hotel Pennsylvania

1

report to health department

Everyone

This hotel was absolutely disgusting. I really wish that there was a way for me to get my money back. My room had mold, rust, leaking water, stains, dirty towels/ sheets, the list goes on and on. The hotel is in a great location but it is a real shame that the owners do not care about the quality of their hotel. This hotel should be report led to the health department for their disgusting rooms. The staff was very unpleasant and the line to check in and check out was over an hour long wait. Once you get to the counter the staff is completely rude and disrepesctful. They speak to you as if you are uneducated and should know better than to ask for a different room.

By on Mar 15, 2017

Review comment responded on Apr 19, 2017

Thank you for your feedback for your most recent stay at The Pennsylvania Hotel. We are truly sorry for any inconvenience you may have experienced during your stay. I will convey these concerns with our staff and address accordingly. I wish you would have shared this with us while you were here so we could have addressed it immediately, however again our sincerest apologies. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you, Hotel Pennsylvania

1

bad hotel

Everyone

Very old hotel. Outdated . No service. It has a smell to it

By on Mar 14, 2017

Review comment responded on Apr 19, 2017

Thank you for your feedback on your recent stay at The Pennsylvania Hotel. We truly apologize for the inconveniences you experienced. Please be assured I have shared your feedback with our Executive Team to address within their respective departments. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you, Hotel Pennsylvania

1

worst hotel in new york

Everyone
Cigar burns and blood(?), didn't want to get too close. All the walls have holes, many bigger than these, just had to pick one photo. A 60 ft. tall video advertisement (for Verizon) that plays 24 hours a day, basically in your room. Typical of the hotel's quality throughout. What might crawl up there in the night, eh?

Holes in the wall, cigar burns and blood on the drapes, a 60 ft. video screen directly outside the window blaring multi-colored lights into the room at all hours, a patina of filth on every surface, broken plaster, unset clocks, scratchy blankets, hard pillows, no power outlets (everything in the room is powered off a nest of extension cords). This place is a trash-pile, a tire-fire, a tourist trap; absolutely under no circumstances stay at this hotel.

By , from Seattle on Mar 11, 2017

Review comment responded on Apr 19, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you,

2
Everyone

The check in was ridiculously slow with only 4 clerks. Each customer took between 15 and 30 minutes to just check in!! The check out in the morning was chaos. The line stretched for miles and there was no information about how to do the speed check out option unless you ran down and pinned down the one person helping people.

By on Mar 7, 2017

Review comment responded on Apr 19, 2017

Thank you for your feedback on your recent stay at The Pennsylvania Hotel. We truly apologize for the inconveniences you experienced. Please be assured I have shared your feedback with our Executive Team to address within their respective departments. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you, Hotel Pennsylvania