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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

I ordered a suite room. I received a standard king.

Specified room type as no smoking, also added in the notes no smoking. We were given a room on the 7th which is the smoking floor.

Go somewhere else if given the option, it is the worst.

The location was great, right on the middle of town. Other than that, just ok. Price was also a great

I like: Location of the hotel is great! I do not like: we were not able to close a window in our room. it was cold over night

Horrible - never again , hear didbt work in room , froze to death

Hotel located in an excellent location at a good price.

Great location and staff but room was interible condition pealin paint an rusted out cdoor frams

Great location. For the price, the hotel is great.

Check in was ridiculously long. Took over1 1/2 hours to check in. Not enough staff. Room was very basic and dated. Location was convenient.

We had to change rooms. There were 2 mice in the room.

Nice big hotel very long front desk line though. Nice job.

This hotel was by far one of the absolute worst places I’ve ever laid my eyes on! We didn’t even stay because it was so disgusting. The hotel lobby was disgusting the rooms probably haven’t been cleaned or updated in probably decades. We complained and they upgraded our room which was a bigger version of the first s****y room we were given. The facility had rodents, the bathroom was horrendous. We were refunded our money, the manager was nice. But, I think it’s an everyday thing so she didn’t really ask many questions she already knew. Wouldn’t even give this room to a homeless person to sleep in it’s that nasty.

Great location directly across the street from Penn Station. Room was really cold and the heater only put out mildly warm air. A very thin blanket on the bed was not sufficient to keep warm through the night. Shower handles were not working properly so the shower water would go back and forth from ice cold to scalding hot. The staff was very helpful and friendly and even upgraded our room from a double to a king size at check in for no additional charge.

We waited in line to check in for an hour and a half. We arrived at the hotel at 11:15 PM to check in and finally checked in at 12:45. The next morning, my wife had to walk down 15 flights of stairs after waiting 30 minutes for an elevator. Either of these issues are unacceptible. Together, they were exponentially unacceptible and constitute grounds for full reimbursement of hotel charges.

It was a horrible experience. It was like a Horror house. Everywhere I went from Checking into Check out, there was a long line and no help from any employee. I have wasted my first day just to checking in. It was an horrible experience.

401 7th Ave New York NY

Hotel highlights

  • Walking distance to Madison Square Garden and Macy's
  • Free buffet breakfast
  • Indoor pool
  • Health club

Located in Midtown, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has free breakfast along with conveniences like an indoor pool and a health club.


Dining

Start your day off right with a free buffet breakfast, served each morning from 5:00 AM to noon. You can get a quick energy boost at the coffee shop/café.


Rooms

A TV comes with cable channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include an ironing board and a desk.


Property features

Guests of Hotel Pennsylvania have access to an indoor pool, a health club, and WiFi in public areas. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 1 King Bed, Accessible

King 1 | Sleeps 3

Room, 1 Double Bed, Accessible

Full 1 | Sleeps 2

Suite, 3 Bedrooms

King 2 | Sleeps 8

Guest reviews for Hotel Pennsylvania

Everyone (275) Couples (221) Business (138) Family (151) Other (136) Friends (106)
3
Everyone

I ordered a suite room. I received a standard king.

By on Mar 22, 2019

2
Partner Couples

Specified room type as no smoking, also added in the notes no smoking. We were given a room on the 7th which is the smoking floor.

By on Mar 13, 2019

Review comment responded on Mar 15, 2019

We value your feedback, and we thank you for taking a moment to inform us of your recent experience. It's unfortunate to hear of the mishap regarding your requested room, and we apologize for any inconvenience. We'll be discussing your feedback with the team to ensure an even better experience for our future guests, and we hope to make it up to you during your next trip to the city. Happy travels. Sincerely, Gene Nicotra, Vice President/General Manager

1
Partner Couples

Go somewhere else if given the option, it is the worst.

By on Mar 11, 2019

Review comment responded on Mar 14, 2019

We're saddened to learn you did not enjoy your stay. If there are any specific concerns we can address please let us know. The next time you're in the city, we'd appreciate the chance to offer you accommodations that are more in line with your expectations. Sincerely, Gene Nicotra, Vice President/General Manager

3
Everyone

The location was great, right on the middle of town. Other than that, just ok. Price was also a great

By , from Redlands, CA on Mar 1, 2019

Review comment responded on Mar 4, 2019

Dear Victor, Thank you for paying us a visit here in the heart of the city. We are thrilled that our location was a hit! With so many attractions just steps away, adventure is always at hand. We strive to deliver affordable value, and we're glad that our rates were a hit. With a host of updates and exciting changes on the way, we are only getting better! Come back and see us again soon so that we can impress you. Sincerely, Gene Nicotra, Vice President/General Manager

2
Families Families

I like: Location of the hotel is great! I do not like: we were not able to close a window in our room. it was cold over night

By on Feb 27, 2019

Review comment responded on Feb 28, 2019

Thank you for taking a moment to leave some feedback on your visit. While we're happy to know you enjoyed our prime location during your time in the city, we were saddened to learn of the concerns you shared regarding a window in your room. Our team is always happy to address any issues that may arise as providing a comfortable experience is always our goal. During your next visit, we look forward to delivering an even better experience, come back soon! Sincerely, Gene Nicotra, Vice President/General Manager

1
Partner Couples Business Business Travelers

Horrible - never again , hear didbt work in room , froze to death

By on Feb 21, 2019

Review comment responded on Feb 24, 2019

We're distressed to hear about your experience. Please accept our apologies for any issues with the heater. We'll ask our maintenance staff to take a look at it and would have been glad to do so while you were here had we been aware of the problem. Should you be in the city again, we'd appreciate the chance to offer you the high-quality accommodations you expect and deserve. Sincerely, Gene Nicotra, Vice President/General Manager

4
Families

Hotel located in an excellent location at a good price.

By on Feb 14, 2019

Review comment responded on Feb 14, 2019

We're happy when you're happy! On behalf of our entire team here at Hotel Pennsylvania, thank you for choosing us. Our goal is to provide comfortable accommodations at a competitive rate, and we're delighted you appreciated our efforts. Hopefully, you'll enjoy your next stay with us even more. Sincerely, Gene Nicotra, Vice President/General Manager

3
Everyone

Great location and staff but room was interible condition pealin paint an rusted out cdoor frams

By on Feb 9, 2019

Review comment responded on Feb 11, 2019

Thank you very much for your feedback. While we are glad to hear that you appreciated our excellent location and friendly staff members, we apologize for any issues that you encountered with your room. We will investigate your comments and work to address any issues as necessary. Once again, thank you for your feedback, and we hope to be able to serve you again at a later date. Sincerely, Gene Nicotra, Vice President/General Manager

4
Everyone

Great location. For the price, the hotel is great.

By on Feb 2, 2019

Review comment responded on Feb 4, 2019

Thank you very much for choosing Hotel Pennsylvania, New York City! We always strive to provide our guests with an excellent experience at a reasonable rate, and we are so happy to know that we were able to do so for you. We wish you well, and we hope to see you again soon!

5
Everyone

By on Jan 23, 2019

Review comment responded on Jan 23, 2019

Thank you so much for your review. We appreciate the good feedback and hope to see you again in the near future. Have a great day!