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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

The location was central to many areas, allowing you to walk (Times Square, MSG right across the street, Central Park, Rock Center, Grand Central). The room itself needs upgrades--cracking tub, cracking paint on the walls, exposed pipe from toilet, etc).

This was such a great spot if you want to experience NY night life. But wow is it run down. I will not stay again. I will pay $75 more or take a not so convenient location.

If you need to leave from Penn station this is a good place to go if you don't mind dirty rooms and hallways.

The location is fabulous and from the outside the hotel looks great. Unfortunately the hotel is so busy and well used, that they have not invested in actually updating the rooms or the decor in them. There are always long lines for check in and for asking questions etc. Its an extremely busy place and so everything is very rushed after waiting for lines. Location is extremely useful when traveling in and out of Penn station with luggage and being able to walk everywhere then in the city. With more modernising this place could be amazing. Staff wanted to be helpful but were overwhelmed by numbers

Dirty, no blankets, old and run down, no closet, great location

Easy check in and express check out. Right across street from Madison Square Gardens/Penn Station, and a block off from Empire State Building, Macy's. Love this section of Mid Manhattan. Walking distance to B&H Photo and Times Square. Lobby is elegant, and rooms, though dated in our case, are thus because they are trying to keep some of that 1919 charm. Would stay here again.

I have come to NYC many times, staying in many locations. This hotel is well known since you pass by it every time you go into the train or out MSG. BUT looks can be deceiving, my first and last time staying inside. The staff were unfriendly, we had no towels, the rooms look like it had not been cleaned or renovated since 1950. The saying is 'location, location, location' is true, but even Granary Burying Ground is in the center of Boston, you would not stay in a graveyard. Although the price may be better than other places around, it's still not worth it.

There was minimal water flow to the shower/bath and when I flipped the diverter to the shower position, it would not stick, resulting in me having to hold the knob up while trying to shower with my other free hand. The room was very cold and when I turned the termostat all the way up, it did not generate very much heat. The room came with free Wifi, but the signal did not reach my unit. Perhaps this is because my unit was an end unit on the corner of the building.

This is a very old and dated hotel, but satisfactory for a few night stay in New York City. The housekeeping staff was very helpful with providing extra towels and beds when there was not a pull out sofa in our suite.

Nice place near penn station and other shopping centre.

It's an old hotel, pretty shabby, but actually not bad, at least not for a very reduced orbitz rate. And it's right across from Penn Station and Madison Square Garden so it's very well located.

It took over an hour to check in. The place is old and tired, most uncomfortable bed. Convenient location. No bedbugs at least.

This hotel was absolutely disgusting. I really wish that there was a way for me to get my money back. My room had mold, rust, leaking water, stains, dirty towels/ sheets, the list goes on and on. The hotel is in a great location but it is a real shame that the owners do not care about the quality of their hotel. This hotel should be report led to the health department for their disgusting rooms. The staff was very unpleasant and the line to check in and check out was over an hour long wait. Once you get to the counter the staff is completely rude and disrepesctful. They speak to you as if you are uneducated and should know better than to ask for a different room.

Very old hotel. Outdated . No service. It has a smell to it

Holes in the wall, cigar burns and blood on the drapes, a 60 ft. video screen directly outside the window blaring multi-colored lights into the room at all hours, a patina of filth on every surface, broken plaster, unset clocks, scratchy blankets, hard pillows, no power outlets (everything in the room is powered off a nest of extension cords). This place is a trash-pile, a tire-fire, a tourist trap; absolutely under no circumstances stay at this hotel.

The check in was ridiculously slow with only 4 clerks. Each customer took between 15 and 30 minutes to just check in!! The check out in the morning was chaos. The line stretched for miles and there was no information about how to do the speed check out option unless you ran down and pinned down the one person helping people.

Never enough staff for check in....I stay there often because of the location and price and there is always a long wait to register. This trip my room was not cleaned one day. No frills...just a small clean basic room. Location is great....

Room was OK, but could do with a chair. Things were clean although well used. Pretty much the entire hotel could use a new coat of paint. The lobby was utilitarian to say the least and filled quickly with people waiting for a 3:00 PM check-in time. Earlier check-in was expensive. While waiting to check-in, a person will learn that the public restroom requires a special restroom key that must be obtained from the front desk. That restroom proved to be dungeon-like, was dirty and did not contain any soap. Rolls of toilet paper (the thin, crispy kind) were provided at the sinks instead of paper towels. On the plus side, the lobby does lead to an excellent restaurant and the hotel is conveniently located acoss from Penn Station.

The staff were very nice. The hotel more or less is old, extremely outdated and probably was last updated when Kennedy was in office. That being said, for $100 for the night in the heart of NYC you can't really complain. If you are going to be in NYC for the night and perhaps need a place to crash after a late night out in the town and do not want to spend 300-500 bucks for a few hours sleep, this is it. If you are looking for something fancy and comfortable, do not come here.

Dirty and creepy. Payed way too much for what was provided. Humongous stain on carpet in room.

401 7th Ave New York NY

Located in Chelsea, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.


Dining

Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


The 1705 rooms are air-conditioned and have ironing boards. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.

Rooms


Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Property features

Room options

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Room, 2 Full Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hotel Pennsylvania

Everyone (88) Couples (255) Business (170) Family (190) Other (152) Friends (138)
2

in good location to explore nyc and manhattan

Everyone

The location was central to many areas, allowing you to walk (Times Square, MSG right across the street, Central Park, Rock Center, Grand Central). The room itself needs upgrades--cracking tub, cracking paint on the walls, exposed pipe from toilet, etc).

By , from St. Louis on May 21, 2017

2

nice location in the worst room.

Everyone

This was such a great spot if you want to experience NY night life. But wow is it run down. I will not stay again. I will pay $75 more or take a not so convenient location.

By on May 11, 2017

Review comment responded on May 15, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. C. Garcia

2

convenient but dirty and uncomfortable

Everyone

If you need to leave from Penn station this is a good place to go if you don't mind dirty rooms and hallways.

By on May 11, 2017

Review comment responded on May 15, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. C. Garcia

2

great location there by penn station

Everyone

The location is fabulous and from the outside the hotel looks great. Unfortunately the hotel is so busy and well used, that they have not invested in actually updating the rooms or the decor in them. There are always long lines for check in and for asking questions etc. Its an extremely busy place and so everything is very rushed after waiting for lines. Location is extremely useful when traveling in and out of Penn station with luggage and being able to walk everywhere then in the city. With more modernising this place could be amazing. Staff wanted to be helpful but were overwhelmed by numbers

By , from UK on May 3, 2017

Review comment responded on May 7, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. C. Garcia

1

don't stay there

Everyone

Dirty, no blankets, old and run down, no closet, great location

By , from boulder on May 2, 2017

Review comment responded on May 4, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced.

5

super location, especially for the price.

Everyone

Easy check in and express check out. Right across street from Madison Square Gardens/Penn Station, and a block off from Empire State Building, Macy's. Love this section of Mid Manhattan. Walking distance to B&H Photo and Times Square. Lobby is elegant, and rooms, though dated in our case, are thus because they are trying to keep some of that 1919 charm. Would stay here again.

By , from NYC on Apr 27, 2017

Review comment responded on Apr 30, 2017

Thank you for such a splendid review of your most recent stay here at The Pennsylvania Hotel. We are so pleased you found our accommodations and location so convenient and rewarding. We truly enjoyed hosting you and sure hope we are your hotel of choice the next time you head our way. Thank you for taking the time to leave a review with us! I'm very happy to hear that you enjoyed our hotel, its location and being so close to all the sites. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

1

the worst hotel in ny.don't be tempted by location

Everyone

I have come to NYC many times, staying in many locations. This hotel is well known since you pass by it every time you go into the train or out MSG. BUT looks can be deceiving, my first and last time staying inside. The staff were unfriendly, we had no towels, the rooms look like it had not been cleaned or renovated since 1950. The saying is 'location, location, location' is true, but even Granary Burying Ground is in the center of Boston, you would not stay in a graveyard. Although the price may be better than other places around, it's still not worth it.

By , from Washington, DC on Apr 21, 2017

Review comment responded on Apr 25, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you,

2

wifi, shower and heating needed

Everyone

There was minimal water flow to the shower/bath and when I flipped the diverter to the shower position, it would not stick, resulting in me having to hold the knob up while trying to shower with my other free hand. The room was very cold and when I turned the termostat all the way up, it did not generate very much heat. The room came with free Wifi, but the signal did not reach my unit. Perhaps this is because my unit was an end unit on the corner of the building.

By , from Washington on Apr 20, 2017

Review comment responded on Apr 25, 2017

Thank you for your feedback for your most recent stay at The Pennsylvania Hotel. We are truly sorry for any inconvenience you may have experienced during your stay. I will convey these concerns with our staff and address accordingly. I wish you would have shared this with us while you were here so we could have addressed it immediately, however again our sincerest apologies. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you,

3

old but satisfactory for a few nights

Everyone

This is a very old and dated hotel, but satisfactory for a few night stay in New York City. The housekeeping staff was very helpful with providing extra towels and beds when there was not a pull out sofa in our suite.

By on Mar 30, 2017

Review comment responded on Apr 19, 2017

Dear Guest, Thank you for sharing your positive feedback with us! We are so happy that you enjoyed your stay, especially the location of our hotel. We do want to ensure that our guests are satisfied and also receive the best possible rate. We hope that you will stay with us on a future visit to New York City. Please visit our website or call our call center to receive the absolute lowest rates for guests who have provided feedback. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

3

close to penn station

Everyone

Nice place near penn station and other shopping centre.

By , from New York on Mar 26, 2017

Review comment responded on Apr 19, 2017

Thank you for taking the time to leave a review with us! I'm very happy to hear that you enjoyed our hotel, its location and being so close to all the sites. We look forward to welcoming you back with open arms for your next visit!