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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

Horrible had to check out. However Orbid representative was amazing.

good value hotel. directly across 7th avenue from Penn Station, meaning that if you get a train from JFK or Newark airport, you arrive basically at your hotel room - what could be better? on site 24 hour coffee shop is a big bonus

Bit old but great place to stay, I will stay here again

This place is old and you would think given the location it would be pretty nice. The lobby is very nice and feels like a real hotel as you check in. But once you take the elevators up to your floor things start to drastically change. The walls and doors have paint chipped off and scuffs everywhere which has clearly received no attention in years. The rooms are a disaster. There is literally nothing on the walls, just sort of white old paint job. The only things in the room were a tiny desk table (with a missing drawer) a tiny bedside table and two chairs. The carpet is so old and that brown color with many stains everywhere. The beds had no blankets on them, just sheets and each bed has only two pillows which are the most paper thin pillows I have ever seen. Additionally there was a weird empty room attached to the room that had nothing in it, very odd. Bathroom had a weird smell and you could see a permanent brown stain in the toilet bowl. Embarrassing to even bring any friends back to. Intention was to be close to MSG, however this place is a dump. Very obvious they havnt invested any money into this place in many many years and honestly it was similarly priced as neighboring hotels. Check out the Hilton Garden two blocks away which many friends were staying at for cheaper and its a modernized hotel. Similarly right next door the Stewart was recently renovated and is very nice and similarly priced. Will never stay here again no matter how cheap.

Over priced for the hotel, but I get it old, tourist- location location. The overhead and up keep must be real cheap and for charging what they do that bottom line must be amazing. I ain't gonna lie, I would own that hotel knowing I can charge that and keep it those conditions.. but hey got the real New York experience, surprised I didnt see a ghost. But the roach crawling on me in the middle of the night was a plus

We purchased a suite that was to sleep, 4 people. Much to our surprise when opening up the couch bed there was no mattress. We called down and the desk informed us that they were all removed due to bed bugs. Well, how does the room sleep 4? One on the couch the other on the floor.

The rooms look disgusting they can do a lot better I'm sure they make a ton this place has great potential because of its size but it fails miserably

3 requests for 2 pillow--received 3 requests for extra towels ----never received needs new carpets needs new paint needs windows washed

The location is excellent, the room is spacious, and staff were pleasant and helpful. However, the condition of hotel is rundown. For example, the carpet was vacuumed, but you see it is very old and looked unclean. In addition, the lobby was always full of people, and I mean really full, waiting with their luggage.

The room was dingy and dirty. It looked like the worst hostel I'd ever seen.

Bed is very old my back hurt personal lobby is no nice I pay for service too no one place to sleep

Great to be near everything but low rate because the hotel staff were not helpful at all. The manager could do our check in, long waiting time to check in/out. Had to change room because shower courting was on bed and lamps weren't working.

The hotel was sold out . We waited an hour in line to check in. We were given a suite instead of two rooms, thinking we were getting a deal then we got to the room and one of the three bathrooms was flooded and leaking from the sealing. Carpet soaked. We stayed in the room b/c we knew we wouldn't get a room anywhere else in the city. They really need to shut down at least two floors at a time and gut the place. Owned by Amtrak I think they can afford it. The staff was tired and really the issues are out of their control for the most part.

The check-in with Maria and the check-out with Natasha- these people are so aggressive and looks like they hate their job

Horrible condition never been in such a horrible vuilthy hotel

The location is the best part about the hotel. The rooms were old and the walls were scuffed, chipped, and dirty. The staff were friendly.

I will never ever go back at this Hotel! it wasn't really amazing experience.

Nothing more to add but please look for other options except this one!

The only positive about this hotel is the location and courteous staff. The room was terrible. There was mold growing on the ac unit and door frames. The bathroom door handle was broken. The floors were moist (I never figured out why). The TV did not work. The air smelt of mold. My wife barely slept because she was worried about cockroaches. She lived in NYC for 18 years. This hotel reminded her of the type of apartment that would have an infestation. Luckily we didn't SEE one.

It was great. The only bad part was the smell of smoke despite having a room with no smoking and it was small. Besides that, great hotel and view, peaceful and the spot is great. It is right across the street from Madison Square Garden and only 13 minutes walking distance from Times Square New York (really 8 mins by walking a little fast). Great experience and I went on my birthday.

Room options

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Room, 2 Double Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hotel Pennsylvania

Everyone (115) Couples (255) Business (170) Family (190) Other (152) Friends (138)
1

there was a mouse in my room. carbets dirty

Everyone

Horrible had to check out. However Orbid representative was amazing.

By on Sep 9, 2017

Review comment responded on Sep 11, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

4

good hotel - amazing location

Everyone

good value hotel. directly across 7th avenue from Penn Station, meaning that if you get a train from JFK or Newark airport, you arrive basically at your hotel room - what could be better? on site 24 hour coffee shop is a big bonus

By , from London on Sep 4, 2017

Review comment responded on Sep 6, 2017

Thank you so much for sharing your positive feedback with us! I will sure to share your kind words with our team as well. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

4

best location

Everyone

Bit old but great place to stay, I will stay here again

By , from Bolivia on Sep 3, 2017

Review comment responded on Sep 5, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

1

nice lobby, rooms are like a prison

Everyone

This place is old and you would think given the location it would be pretty nice. The lobby is very nice and feels like a real hotel as you check in. But once you take the elevators up to your floor things start to drastically change. The walls and doors have paint chipped off and scuffs everywhere which has clearly received no attention in years. The rooms are a disaster. There is literally nothing on the walls, just sort of white old paint job. The only things in the room were a tiny desk table (with a missing drawer) a tiny bedside table and two chairs. The carpet is so old and that brown color with many stains everywhere. The beds had no blankets on them, just sheets and each bed has only two pillows which are the most paper thin pillows I have ever seen. Additionally there was a weird empty room attached to the room that had nothing in it, very odd. Bathroom had a weird smell and you could see a permanent brown stain in the toilet bowl. Embarrassing to even bring any friends back to. Intention was to be close to MSG, however this place is a dump. Very obvious they havnt invested any money into this place in many many years and honestly it was similarly priced as neighboring hotels. Check out the Hilton Garden two blocks away which many friends were staying at for cheaper and its a modernized hotel. Similarly right next door the Stewart was recently renovated and is very nice and similarly priced. Will never stay here again no matter how cheap.

By , from Vermont on Aug 23, 2017

Review comment responded on Sep 5, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

1

over priced

Everyone

Over priced for the hotel, but I get it old, tourist- location location. The overhead and up keep must be real cheap and for charging what they do that bottom line must be amazing. I ain't gonna lie, I would own that hotel knowing I can charge that and keep it those conditions.. but hey got the real New York experience, surprised I didnt see a ghost. But the roach crawling on me in the middle of the night was a plus

By on Aug 23, 2017

Review comment responded on Sep 5, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

2
Everyone

We purchased a suite that was to sleep, 4 people. Much to our surprise when opening up the couch bed there was no mattress. We called down and the desk informed us that they were all removed due to bed bugs. Well, how does the room sleep 4? One on the couch the other on the floor.

By on Aug 23, 2017

Review comment responded on Sep 5, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

1
Everyone

The rooms look disgusting they can do a lot better I'm sure they make a ton this place has great potential because of its size but it fails miserably

By on Aug 21, 2017

Review comment responded on Sep 5, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

2

a past that does not exist

Everyone

3 requests for 2 pillow--received 3 requests for extra towels ----never received needs new carpets needs new paint needs windows washed

By on Jul 21, 2017

Review comment responded on Jul 23, 2017

Thank you for providing feedback on your recent stay at The Pennsylvania Hotel. I am sorry to hear that your stay was not satisfactory. Your experience is not in line with the level of service we provide our guests daily. We have reported these concerns with the proper department heads and assure they will deal with promptly. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you,

3

cold have been much better!

Everyone

The location is excellent, the room is spacious, and staff were pleasant and helpful. However, the condition of hotel is rundown. For example, the carpet was vacuumed, but you see it is very old and looked unclean. In addition, the lobby was always full of people, and I mean really full, waiting with their luggage.

By , from VA on Jul 14, 2017

Review comment responded on Jul 23, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

1

awful

Everyone

The room was dingy and dirty. It looked like the worst hostel I'd ever seen.

By , from NY on Jul 13, 2017

Review comment responded on Jul 17, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced.