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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

No effective air condition. No water in the shower.

I liked the location. But I was very disappointed. My room had small amounts of construction dust on the corners and specs of spattered plaster in the bathroom. And my hot water did not work regularly. I could not take a shower when I got in because it was so cold. I did have maintenance come at 12pm when I got back from my meetings and all of a sudden it worked. frustrating. I will not be staying again. Frankly I feel that I should get a refund.

A lot off noise between the rooms A lot off time to check in and check out

Old and very dingy. Worst hotel I’ve stayed. Checking was terrible, Bed is very uncomfortable, carpet looks dirty.

The location is fantastic and that’s why I stayed there. But when I first checked in and I did pay the premium to get a nicer room one of the 5000 rooms. There were no blankets on the bed the bathtub had been refinished and the finish was all peeling off. But before I got all angry and went downstairs I had a little nap then went downstairs explain the situation to the front desk they were very accommodating and gave me another room that had just been recently re-done . It was a very pleasant room with all the amenities that I needed and clean

I didn't like anything about this property, but the staff was very apologetic. Pictures online are a lie. It should be shutdown until it is renovated.

The lobby is beautiful and tons of elevators to get to your room. The room is adequate, clean and as normal in NYC is old. Convenient in city and directly across Penn Station. Waited on check in line for 45 minutes at 3pm which was very lone.

The cheking in line was to long,we had to wait 1.5 hours to get the room. The key didn’t open our room.

I liked nothing..they cancelled my reservwtion when i got there and told me it would be double the price at which i had booked the room

Long check in line. Understaffed and slow service.

I ordered a suite room. I received a standard king.

Specified room type as no smoking, also added in the notes no smoking. We were given a room on the 7th which is the smoking floor.

Go somewhere else if given the option, it is the worst.

The location was great, right on the middle of town. Other than that, just ok. Price was also a great

I like: Location of the hotel is great! I do not like: we were not able to close a window in our room. it was cold over night

Horrible - never again , hear didbt work in room , froze to death

401 7th Ave New York NY

Hotel highlights

  • Walking distance to Mad...
  • Free buffet breakfast
  • Indoor pool
  • Health club

Located in Midtown, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has free breakfast along with conveniences like an indoor pool and a health club.


Dining

Start your day off right with a free buffet breakfast, served each morning from 5:00 AM to noon. You can get a quick energy boost at the coffee shop/café.


Rooms

A TV comes with cable channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include an ironing board and a desk.


Property features

Guests of Hotel Pennsylvania have access to an indoor pool, a health club, and WiFi in public areas. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.

Room options

Classic Room, Multiple Beds

Twin 4 | Sleeps 4

Executive Suite, 3 Bedrooms (Penn Plaza Collection)

King 3 | Sleeps 8

Room, 1 King Bed

King 1 | Sleeps 2

Executive Suite, 2 Bedrooms (Penn Plaza Collection)

King 1 | Sleeps 4

Guest reviews for Hotel Pennsylvania

Everyone (283) Couples (223) Business (138) Family (153) Other (136) Friends (106)
4
Everyone

By on May 19, 2019

1
Everyone

By on May 13, 2019

1
Business Business Travelers

No effective air condition. No water in the shower.

By on May 11, 2019

Review comment responded on May 13, 2019

Thank you for sharing your feedback after your recent stay with us. Providing our guests with clean, comfortable accommodations at a great value is what we strive for, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issues you encountered with your A/C and the water, and our team will use your comments as we work to improve our facilities. Please consider returning in the future so we can make sure you enjoy the excellent experience you deserve. Sincerely, Gene Nicotra, Vice President/General Manager

5
Everyone

By on May 10, 2019

Review comment responded on May 11, 2019

Dear Anonymous, Thank you for taking the time to rate us on Orbitz guest reviews. I am happy to read you rate us a 5 out of 5 based on your experience with us. We thank you for your positive review and look forward to welcoming you back! Kind regards, Steven Fennell Director of Front Office

2
Business Business Travelers

I liked the location. But I was very disappointed. My room had small amounts of construction dust on the corners and specs of spattered plaster in the bathroom. And my hot water did not work regularly. I could not take a shower when I got in because it was so cold. I did have maintenance come at 12pm when I got back from my meetings and all of a sudden it worked. frustrating. I will not be staying again. Frankly I feel that I should get a refund.

By , from Framingham, MA. on May 7, 2019

Review comment responded on May 8, 2019

Dear Ian, Thank you for sharing your feedback with us. We're glad our location was convenient for you. However, we apologize sincerely for any inconvenience you experienced during your stay. We're in the process of renovating in celebration of our hotel's 100th birthday and we'll work to ensure that traces of construction are completely removed from rooms prior to guest arrival. It's our hope that your meetings were productive. Your input is helpful to us and if you're in the area again, we hope you'll consider a stay in our new Penn Plaza Collection rooms. Sincerely, Gene Nicotra, Vice President/General Manager

3
Families

A lot off noise between the rooms A lot off time to check in and check out

By on Apr 29, 2019

Review comment responded on May 3, 2019

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

1
Everyone

Old and very dingy. Worst hotel I’ve stayed. Checking was terrible, Bed is very uncomfortable, carpet looks dirty.

By , from Manhattan, us on Apr 24, 2019

Review comment responded on Apr 25, 2019

Thank you for notifying us about your recent stay at our hotel. We sincerely apologize for any delay you experienced during check-in: our hotel services hundreds of guests each day, and we work to ensure every individual receives a warm welcome to start their stay on the right foot. Regarding your concerns with the look of our hotel, we are pleased to inform you that we are undergoing a multi-phased rejuvenation project designed to bring modernized comfort and state-of-the-art amenities to every room. We invite you to stay with us on your next trip to New York City to give one of the newly finished Penn Plaza Collection rooms a try. We would appreciate another opportunity to impress you. Sincerely, Gene Nicotra, Vice President/General Manager

3
Partner Couples

The location is fantastic and that’s why I stayed there. But when I first checked in and I did pay the premium to get a nicer room one of the 5000 rooms. There were no blankets on the bed the bathtub had been refinished and the finish was all peeling off. But before I got all angry and went downstairs I had a little nap then went downstairs explain the situation to the front desk they were very accommodating and gave me another room that had just been recently re-done . It was a very pleasant room with all the amenities that I needed and clean

By , from Ridgeway Ontario on Apr 23, 2019

Review comment responded on Apr 25, 2019

Dear Derrick, While we're very sorry for any inconvenience you experienced regarding the first room you were shown, we're glad that our friendly team was able to help get you into more suitable accommodations quickly. We love hearing that our guests enjoyed our newly modernized rooms and we hope that you'll be back again soon for an even better experience next time! Sincerely, Gene Nicotra, Vice President/General Manager

1
Families

By on Apr 22, 2019

Review comment responded on May 3, 2019

Dear Anonymous, Thank you for taking the time to rate us on Orbitz guest reviews. Please accept our sincerest apologies for any inconvenience you experienced during your stay. I notice that you rate us a 1 out of 5 however there were no comments on what you experienced during your stay with us to feel this way. Please let me know how we can improve. We hope to have the opportunity to welcome you back so we can redefine your experience at Hotel Pennsylvania. Kind regards, Steven Fennell Director of Front Office

1
Partner Couples

I didn't like anything about this property, but the staff was very apologetic. Pictures online are a lie. It should be shutdown until it is renovated.

By on Apr 22, 2019

Review comment responded on Apr 23, 2019

Thank you for sharing your thoughts with us, and we value your input. We are very sorry that we were not able to live up to your expectations regarding the state of our facilities. Hotel Pennsylvania began its refurbishment project on its 100th birthday to ensure a modern, comfortable experience for guests for many years to come. It’s first of several modernization phases unveiled on April 1 – these revamped rooms feature shades of white and beige, contemporary wooden furnishings, brand new fittings, carpeting, oversized state-of-the-art HD televisions, rejuvenated bathrooms and a communal gathering area on every refurbished floor. It is our hope that you will consider staying with us again in the future so that we can show you the full value that you were expecting. Sincerely, Gene Nicotra, Vice President/General Manager