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Recent guest reviews

Amid covid-19 we were allowed to have an early check in and also received an upgrade in room since room prices has gone down from when I made my initial reservation. Staff was amazing. Her name was Maria (forgot her last name). Location is great. Will stay when I come back to NYC.

It had spacious rooms and the location of the hotel was suitable

We were put in the 5th floor and it was a torture to get to the room through the filthy rugs and smell of mariguana.the second day they took all the towels and when we called the lady was very rude and told me she will send two complete sets. We spent two days without towells and afterwards we got bath towells only. The AC didnt work .Shame because the hotel location is great. Price of parking in web site is not right and parking is not on site. You have to go outside for the free breakfast. We felt like ghosts in that hotel...customer service is bad.

Was it expecting to go outside for breakfast or to use the gym. Otherwise it was fine

Not as clean as I thought it would be asked housekeeping for towels called 3x had to wait until the next morning to get towels . Will probably never stay there again

Nice location, only 10 min walking from Manhattan.

Maria B. She was in front lobby desk, she's very unprofessional, not nice person 👎

Room condition very poor and smelly. No coffee in room. Hotel consistently refuses to reply to Orbits regarding room cancellation.

Nothing there’s nothing good about this place ......

Location was great, property is clean, but tired. Carpets worn. Some rips, bathtup is old and chips. Could use paint in room. Not triple A but was clean andcwould gocthere again. Would ask for more pellows.

My stay at the Hotel Pennsylvania was alright. You get what you pay for. I was comfortable and that is all that matters.

The main lobby looked great but inside the room it looked beat up, run down, paint peeling , ceiling looked like part of it was going to fall apart . Rooms need to be refurbished, repaired to be a little more modern. I have to say it was very clean and comfortable to stay at

7th Ave New York NY

Hotel highlights

  • Walking distance to Madison Square Garden and Macy's
  • Free on-the-go breakfast
  • Free in-room WiFi
  • 24-hour health club

Located in Midtown, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has free breakfast along with conveniences like a 24-hour health club and free in-room WiFi.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 10:30 AM. Get a pick-me-up at the coffee shop/café.


Rooms

All 1705 air-conditioned rooms feature safes, ironing boards, and desks. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries.


Property features

Hotel Pennsylvania features a 24-hour health club, WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 55 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Penn Plaza Collection 1 King Bed

1 King Bed | Sleeps 2

Penn Plaza Collection 1 Double Bed

1 Double Bed | Sleeps 2

Penn Plaza Collection 2 Double Beds ADA

2 Double Beds | Sleeps 4

Penn Plaza Collection Executive 2 Double Beds ADA

2 Double Beds | Sleeps 4

Guest reviews for Hotel Pennsylvania

Everyone (357) Couples (168) Business (94) Family (149) Other (94) Friends (64)
5
Family Business Business

Amid covid-19 we were allowed to have an early check in and also received an upgrade in room since room prices has gone down from when I made my initial reservation. Staff was amazing. Her name was Maria (forgot her last name). Location is great. Will stay when I come back to NYC.

By on Mar 25, 2020

Review comment responded on Mar 26, 2020

Thank you for choosing Hotel Pennsylvania during your time in the city. We're thrilled to know our location was perfect for your needs, and we're happy to see you appreciated the upgraded accommodations. It's also a pleasure to pass along your compliments to Maria, and we look forward to sharing another fantastic experience when your travels bring you back our way. Sincerely, Gene Nicotra, Vice President/General Manager

4
Friends

It had spacious rooms and the location of the hotel was suitable

By on Mar 12, 2020

Review comment responded on Mar 13, 2020

Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that yours met our high standards in hospitality. We're also pleased that you could experience all the convenience our location affords our guests and we can't wait to deliver an even better stay the next time you visit Hotel Pennsylvania. Sincerely, Gene Nicotra, Vice President/General Manager

1
Everyone

By on Mar 11, 2020

Review comment responded on Mar 11, 2020

Dear Hotel Pennsylvania Guest, We are most saddened to read of your disappointing stay. This is not what we seek for our guests. Our regrets.

1
Partner Couples

We were put in the 5th floor and it was a torture to get to the room through the filthy rugs and smell of mariguana.the second day they took all the towels and when we called the lady was very rude and told me she will send two complete sets. We spent two days without towells and afterwards we got bath towells only. The AC didnt work .Shame because the hotel location is great. Price of parking in web site is not right and parking is not on site. You have to go outside for the free breakfast. We felt like ghosts in that hotel...customer service is bad.

By , from Puerto Rico on Mar 9, 2020

Review comment responded on Mar 10, 2020

Dear Carmen, Though we're glad our location was a positive aspect of your visit, we regret the concerns you've shared that made for a less than enjoyable time. Please know our USD 55 per night valet fee is listed on both our Orbitz page and on our hotel website's FAQ page for the convenience of our guests. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Our modernization program, which commenced during our centennial year has now progressed into its third phase of renovation. Great things are coming to New York’s Hotel Pennsylvania. We hope you'll return and give us another chance at exceeding your expectations. Sincerely, Gene Nicotra, Vice President/General Manager

4
Everyone

By on Mar 4, 2020

Review comment responded on Mar 7, 2020

Dear Hotel Pennsylvania Guest, We are pleased your stay with us met expectations. Thank you for your post.

4
Family Friends

Was it expecting to go outside for breakfast or to use the gym. Otherwise it was fine

By on Feb 29, 2020

Review comment responded on Mar 2, 2020

Thank you for writing a review about your recent visit. It pleases us to see that overall you had a pleasant stay. We're sorry that you weren't in favor of the breakfast location but are glad that wasn't a significant issue for you. We hope you enjoyed the area and would love to serve you again soon. Sincerely, Gene Nicotra, Vice President/General Manager

5
Everyone

By on Feb 26, 2020

Review comment responded on Feb 26, 2020

Dear Hotel Pennsylvania Guest, We are thrilled to read of your excellent stay. Thank you so much for the feedback.

3
Everyone

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Dear Hotel Pennsylvania Guest, We appreciate you visiting with us and hope we may improve for you on your next visit.

2
Family

Not as clean as I thought it would be asked housekeeping for towels called 3x had to wait until the next morning to get towels . Will probably never stay there again

By , from Pittsburgh on Feb 24, 2020

Review comment responded on Feb 26, 2020

Dear Jackie, Thank you for including us in your travels. We're sorry for the issues you encountered. Rest assured that housekeeping has been advised to ensure we improve in the future. Please give us an opportunity to welcome you back and change your perceptions. Sincerely, Gene Nicotra, Vice President/General Manager

4
Family

Nice location, only 10 min walking from Manhattan.

By on Feb 22, 2020

Review comment responded on Feb 24, 2020

Thank you for coming to see us at Hotel Pennsylvania! We are delighted to hear that our awesome location was a hit. Our guests have attractions like the Empire State Building just steps outside their door. When your travels bring you back to the heart of the city, count on us again. Sincerely, Gene Nicotra, Vice President/General Manager

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