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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

3 requests for 2 pillow--received 3 requests for extra towels ----never received needs new carpets needs new paint needs windows washed

The location is excellent, the room is spacious, and staff were pleasant and helpful. However, the condition of hotel is rundown. For example, the carpet was vacuumed, but you see it is very old and looked unclean. In addition, the lobby was always full of people, and I mean really full, waiting with their luggage.

The room was dingy and dirty. It looked like the worst hostel I'd ever seen.

Bed is very old my back hurt personal lobby is no nice I pay for service too no one place to sleep

Great to be near everything but low rate because the hotel staff were not helpful at all. The manager could do our check in, long waiting time to check in/out. Had to change room because shower courting was on bed and lamps weren't working.

The hotel was sold out . We waited an hour in line to check in. We were given a suite instead of two rooms, thinking we were getting a deal then we got to the room and one of the three bathrooms was flooded and leaking from the sealing. Carpet soaked. We stayed in the room b/c we knew we wouldn't get a room anywhere else in the city. They really need to shut down at least two floors at a time and gut the place. Owned by Amtrak I think they can afford it. The staff was tired and really the issues are out of their control for the most part.

The check-in with Maria and the check-out with Natasha- these people are so aggressive and looks like they hate their job

Horrible condition never been in such a horrible vuilthy hotel

The location is the best part about the hotel. The rooms were old and the walls were scuffed, chipped, and dirty. The staff were friendly.

I will never ever go back at this Hotel! it wasn't really amazing experience.

Nothing more to add but please look for other options except this one!

The only positive about this hotel is the location and courteous staff. The room was terrible. There was mold growing on the ac unit and door frames. The bathroom door handle was broken. The floors were moist (I never figured out why). The TV did not work. The air smelt of mold. My wife barely slept because she was worried about cockroaches. She lived in NYC for 18 years. This hotel reminded her of the type of apartment that would have an infestation. Luckily we didn't SEE one.

It was great. The only bad part was the smell of smoke despite having a room with no smoking and it was small. Besides that, great hotel and view, peaceful and the spot is great. It is right across the street from Madison Square Garden and only 13 minutes walking distance from Times Square New York (really 8 mins by walking a little fast). Great experience and I went on my birthday.

The reality is not the same. The room looks like 1920 hotel. Creepy, dirty, the rugs feel wet

The Penn 5000 club lounge is closed. This is one of the main reason I have stayed before. The use of the computers and the availability of having a cup of cofee or tea 24/7 is certainly a big plus. The lack of this feature will lead me to look for other accomodations in my next trip to New York.

Bugs in the bed probably roaches Long lines to register 45 minutes

Old hotel, ya get what ya pay for. Exactly what we thought when booking an old hotel. Outdated, and small but fine for what we what wanted. I mean you are only sleeping in the room and showering the rest of the time you are out and about sightseeing. Didn't really need a big fancy room to sleep and shower in. No bed bugs, or insects at all, clean for the most part. Only issues we had, a.c. did not work properly, which caused a smell, didnt cool, made the room humid and hadn't been cleaned in a long time. Told hotel staff 1st night and no one came to look at it. Then they mixed up someone's room number with ours, and they walk in on us. They cancelled all the room keys for our room and didn't let us know. Had to wait in the long check in line to get it fixed at 11 pm with a 2 yr old waiting to go to bed. No,we are sorry for the inconvience or offer to make it right. Just here are 2 new keys, and didnt give a new wifi passcode. Shower is small and no tub like advertised, had to ask for pillows, cause there were only 2 flat ones for a king bed that really needed to be replaced, and the 2 others they brought weren't any better. But the only reason i would recommend this hotel is for the location. 3 block from Empire State Building, Penn station across the street (subway), 1 block from macys, 12 blocks from times square, madison square garden across the street to name a few. Overall an awesome location, which is what you really want in NYC.

Molded tub stopper cracked running up wall behind bathroom door.

Es un buen hotel, muy bien ubicado con algunas fallas como: Falta de mas personal disponible para agilizar el Check in, modernización de baños en las habitaciones, cambio de alfombras en los pasillos. Las habitaciones son limpias, ambiente tranquilo.... solo le daria un poco de mantenimiento.

I had two rooms with two beds. One of the room had empty beer bottles on the floors, and someone puked on the floor. We went down, and ask to change the room. Than they change the room the single bed room. I went down back, and they told me they don't have any two bed room. Even though I paid extra for two bed bedroom, three people had to sleep on in single bed bedroom.

401 7th Ave New York NY

Hotel highlights

  • Walking distance to Madison Square Garden and Macy's
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Chelsea, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.


Dining

Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

The 1705 rooms are air-conditioned and have ironing boards. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Room, 2 Double Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hotel Pennsylvania

Everyone (107) Couples (255) Business (170) Family (190) Other (152) Friends (138)
3

cold have been much better!

Everyone

The location is excellent, the room is spacious, and staff were pleasant and helpful. However, the condition of hotel is rundown. For example, the carpet was vacuumed, but you see it is very old and looked unclean. In addition, the lobby was always full of people, and I mean really full, waiting with their luggage.

By , from VA on Jul 14, 2017

1

awful

Everyone

The room was dingy and dirty. It looked like the worst hostel I'd ever seen.

By , from NY on Jul 13, 2017

Review comment responded on Jul 17, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced.

2

bad hotel

Everyone

Bed is very old my back hurt personal lobby is no nice I pay for service too no one place to sleep

By on Jul 4, 2017

Review comment responded on Jul 9, 2017

Thank you for your recent feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. I hope you will allow us an opportunity to restore your faith in the hotel. Warm regards,

2

great location. poor service.

Everyone

Great to be near everything but low rate because the hotel staff were not helpful at all. The manager could do our check in, long waiting time to check in/out. Had to change room because shower courting was on bed and lamps weren't working.

By , from New York, NY on Jun 28, 2017

Review comment responded on Jul 3, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced.

2

great location very old hotel

Everyone

The hotel was sold out . We waited an hour in line to check in. We were given a suite instead of two rooms, thinking we were getting a deal then we got to the room and one of the three bathrooms was flooded and leaking from the sealing. Carpet soaked. We stayed in the room b/c we knew we wouldn't get a room anywhere else in the city. They really need to shut down at least two floors at a time and gut the place. Owned by Amtrak I think they can afford it. The staff was tired and really the issues are out of their control for the most part.

By , from Kansas City, MO on Jun 28, 2017

Review comment responded on Jul 3, 2017

Thank you for providing feedback on your recent stay at The Pennsylvania Hotel. I am sorry to hear that your stay was not satisfactory. Your experience is not in line with the level of service we provide our guests daily. We have reported these concerns with the proper department heads and assure they will deal with promptly. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you, Hotel Pennsylvania

2

well located with the rudest staff

Everyone

The check-in with Maria and the check-out with Natasha- these people are so aggressive and looks like they hate their job

By , from Dallas on Jun 27, 2017

Review comment responded on Jul 3, 2017

Thank you for your recent feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. I hope you will allow us an opportunity to restore your faith in the hotel. Warm regards,

1

worst hotel ever!

Everyone

Horrible condition never been in such a horrible vuilthy hotel

By on Jun 27, 2017

Review comment responded on Jul 3, 2017

Thank you for your recent feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. I hope you will allow us an opportunity to restore your faith in the hotel. Warm regards,

3

great location.

Everyone

The location is the best part about the hotel. The rooms were old and the walls were scuffed, chipped, and dirty. The staff were friendly.

By on Jun 27, 2017

Review comment responded on Jul 3, 2017

Thank you for your recent feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. I hope you will allow us an opportunity to restore your faith in the hotel. Warm regards,

1

hotel penn

Everyone

I will never ever go back at this Hotel! it wasn't really amazing experience.

By , from New York on Jun 26, 2017

Review comment responded on Jul 3, 2017

Thank you for your recent feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. I hope you will allow us an opportunity to restore your faith in the hotel. Warm regards,

1

worst hotel i have ever stayed in

Everyone

Nothing more to add but please look for other options except this one!

By , from US on Jun 24, 2017

Review comment responded on Jun 27, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania