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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

Nothing more to add but please look for other options except this one!

It was great. The only bad part was the smell of smoke despite having a room with no smoking and it was small. Besides that, great hotel and view, peaceful and the spot is great. It is right across the street from Madison Square Garden and only 13 minutes walking distance from Times Square New York (really 8 mins by walking a little fast). Great experience and I went on my birthday.

The reality is not the same. The room looks like 1920 hotel. Creepy, dirty, the rugs feel wet

The Penn 5000 club lounge is closed. This is one of the main reason I have stayed before. The use of the computers and the availability of having a cup of cofee or tea 24/7 is certainly a big plus. The lack of this feature will lead me to look for other accomodations in my next trip to New York.

Bugs in the bed probably roaches Long lines to register 45 minutes

Old hotel, ya get what ya pay for. Exactly what we thought when booking an old hotel. Outdated, and small but fine for what we what wanted. I mean you are only sleeping in the room and showering the rest of the time you are out and about sightseeing. Didn't really need a big fancy room to sleep and shower in. No bed bugs, or insects at all, clean for the most part. Only issues we had, a.c. did not work properly, which caused a smell, didnt cool, made the room humid and hadn't been cleaned in a long time. Told hotel staff 1st night and no one came to look at it. Then they mixed up someone's room number with ours, and they walk in on us. They cancelled all the room keys for our room and didn't let us know. Had to wait in the long check in line to get it fixed at 11 pm with a 2 yr old waiting to go to bed. No,we are sorry for the inconvience or offer to make it right. Just here are 2 new keys, and didnt give a new wifi passcode. Shower is small and no tub like advertised, had to ask for pillows, cause there were only 2 flat ones for a king bed that really needed to be replaced, and the 2 others they brought weren't any better. But the only reason i would recommend this hotel is for the location. 3 block from Empire State Building, Penn station across the street (subway), 1 block from macys, 12 blocks from times square, madison square garden across the street to name a few. Overall an awesome location, which is what you really want in NYC.

Molded tub stopper cracked running up wall behind bathroom door.

Es un buen hotel, muy bien ubicado con algunas fallas como: Falta de mas personal disponible para agilizar el Check in, modernización de baños en las habitaciones, cambio de alfombras en los pasillos. Las habitaciones son limpias, ambiente tranquilo.... solo le daria un poco de mantenimiento.

I had two rooms with two beds. One of the room had empty beer bottles on the floors, and someone puked on the floor. We went down, and ask to change the room. Than they change the room the single bed room. I went down back, and they told me they don't have any two bed room. Even though I paid extra for two bed bedroom, three people had to sleep on in single bed bedroom.

The location was central to many areas, allowing you to walk (Times Square, MSG right across the street, Central Park, Rock Center, Grand Central). The room itself needs upgrades--cracking tub, cracking paint on the walls, exposed pipe from toilet, etc).

This was such a great spot if you want to experience NY night life. But wow is it run down. I will not stay again. I will pay $75 more or take a not so convenient location.

If you need to leave from Penn station this is a good place to go if you don't mind dirty rooms and hallways.

The location is fabulous and from the outside the hotel looks great. Unfortunately the hotel is so busy and well used, that they have not invested in actually updating the rooms or the decor in them. There are always long lines for check in and for asking questions etc. Its an extremely busy place and so everything is very rushed after waiting for lines. Location is extremely useful when traveling in and out of Penn station with luggage and being able to walk everywhere then in the city. With more modernising this place could be amazing. Staff wanted to be helpful but were overwhelmed by numbers

Dirty, no blankets, old and run down, no closet, great location

Easy check in and express check out. Right across street from Madison Square Gardens/Penn Station, and a block off from Empire State Building, Macy's. Love this section of Mid Manhattan. Walking distance to B&H Photo and Times Square. Lobby is elegant, and rooms, though dated in our case, are thus because they are trying to keep some of that 1919 charm. Would stay here again.

I have come to NYC many times, staying in many locations. This hotel is well known since you pass by it every time you go into the train or out MSG. BUT looks can be deceiving, my first and last time staying inside. The staff were unfriendly, we had no towels, the rooms look like it had not been cleaned or renovated since 1950. The saying is 'location, location, location' is true, but even Granary Burying Ground is in the center of Boston, you would not stay in a graveyard. Although the price may be better than other places around, it's still not worth it.

There was minimal water flow to the shower/bath and when I flipped the diverter to the shower position, it would not stick, resulting in me having to hold the knob up while trying to shower with my other free hand. The room was very cold and when I turned the termostat all the way up, it did not generate very much heat. The room came with free Wifi, but the signal did not reach my unit. Perhaps this is because my unit was an end unit on the corner of the building.

This is a very old and dated hotel, but satisfactory for a few night stay in New York City. The housekeeping staff was very helpful with providing extra towels and beds when there was not a pull out sofa in our suite.

Nice place near penn station and other shopping centre.

It's an old hotel, pretty shabby, but actually not bad, at least not for a very reduced orbitz rate. And it's right across from Penn Station and Madison Square Garden so it's very well located.

401 7th Ave New York NY

Hotel highlights

  • Walking distance to Madison Square Garden and Macy's
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Chelsea, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.


Dining

Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

The 1705 rooms are air-conditioned and have ironing boards. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Room, 2 Double Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hotel Pennsylvania

Everyone (97) Couples (255) Business (170) Family (190) Other (152) Friends (138)
1

worst hotel i have ever stayed in

Everyone

Nothing more to add but please look for other options except this one!

By , from US on Jun 24, 2017

3

nice hotel close to times square new york

Everyone

It was great. The only bad part was the smell of smoke despite having a room with no smoking and it was small. Besides that, great hotel and view, peaceful and the spot is great. It is right across the street from Madison Square Garden and only 13 minutes walking distance from Times Square New York (really 8 mins by walking a little fast). Great experience and I went on my birthday.

By , from New York, NY on Jun 23, 2017

1

dirty hotel

Everyone

The reality is not the same. The room looks like 1920 hotel. Creepy, dirty, the rugs feel wet

By on Jun 23, 2017

3

no more penn 5000 club lounge.

Everyone

The Penn 5000 club lounge is closed. This is one of the main reason I have stayed before. The use of the computers and the availability of having a cup of cofee or tea 24/7 is certainly a big plus. The lack of this feature will lead me to look for other accomodations in my next trip to New York.

By on Jun 6, 2017

Review comment responded on Jun 11, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

1

terrible

Everyone

Bugs in the bed probably roaches Long lines to register 45 minutes

By , from los angeles, CA on Jun 5, 2017

Review comment responded on Jun 7, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

2

location, location, location

Everyone

Old hotel, ya get what ya pay for. Exactly what we thought when booking an old hotel. Outdated, and small but fine for what we what wanted. I mean you are only sleeping in the room and showering the rest of the time you are out and about sightseeing. Didn't really need a big fancy room to sleep and shower in. No bed bugs, or insects at all, clean for the most part. Only issues we had, a.c. did not work properly, which caused a smell, didnt cool, made the room humid and hadn't been cleaned in a long time. Told hotel staff 1st night and no one came to look at it. Then they mixed up someone's room number with ours, and they walk in on us. They cancelled all the room keys for our room and didn't let us know. Had to wait in the long check in line to get it fixed at 11 pm with a 2 yr old waiting to go to bed. No,we are sorry for the inconvience or offer to make it right. Just here are 2 new keys, and didnt give a new wifi passcode. Shower is small and no tub like advertised, had to ask for pillows, cause there were only 2 flat ones for a king bed that really needed to be replaced, and the 2 others they brought weren't any better. But the only reason i would recommend this hotel is for the location. 3 block from Empire State Building, Penn station across the street (subway), 1 block from macys, 12 blocks from times square, madison square garden across the street to name a few. Overall an awesome location, which is what you really want in NYC.

By on Jun 4, 2017

Review comment responded on Jun 6, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and hope to see you soon! Hotel Pennsylvania

2
Everyone

Molded tub stopper cracked running up wall behind bathroom door.

By on May 31, 2017

Review comment responded on Jun 4, 2017

Thank you for your recent feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. I hope you will allow us an opportunity to restore your faith in the hotel. Warm regards,

1

dirtiest hotel ever.

Everyone

I had two rooms with two beds. One of the room had empty beer bottles on the floors, and someone puked on the floor. We went down, and ask to change the room. Than they change the room the single bed room. I went down back, and they told me they don't have any two bed room. Even though I paid extra for two bed bedroom, three people had to sleep on in single bed bedroom.

By on May 22, 2017

Review comment responded on May 25, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. C. Garcia

2

in good location to explore nyc and manhattan

Everyone

The location was central to many areas, allowing you to walk (Times Square, MSG right across the street, Central Park, Rock Center, Grand Central). The room itself needs upgrades--cracking tub, cracking paint on the walls, exposed pipe from toilet, etc).

By , from St. Louis on May 21, 2017

Review comment responded on May 23, 2017

Thank you for your feedback on your recent stay at The Pennsylvania Hotel. We truly apologize for the inconveniences you experienced. Please be assured I have shared your feedback with our Executive Team to address within their respective departments. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. Thank you, Hotel Pennsylvania C. Garcia

2

nice location in the worst room.

Everyone

This was such a great spot if you want to experience NY night life. But wow is it run down. I will not stay again. I will pay $75 more or take a not so convenient location.

By on May 11, 2017

Review comment responded on May 15, 2017

Thank you for sparing time and posting your review of The Pennsylvania Hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies as it appears we may have dropped the ball; we pride ourselves in giving the best customer service possible. We're glad to see that you noticed our convenient location, and hope you were able to take full advantage of that. I hope that you will provide us with the opportunity to restore your faith and sincerely hope we have a chance to welcome you back to The Pennsylvania for a future visit. Again, we welcome your feedback and are very sorry for all inconveniences you experienced. C. Garcia