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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

The hotel was dirty The bedsheets had hair on them when we arrived

there is a line of people waiting to check in almost all day long until midnight which takes about an hour and a half. God forbid if you want to get a ticket in order to leave your bag for several hours because you have to wait on the same line for that. Just about everyone in the hotel was rude and they feel like they're doing you a favor. The rooms are extremely dated. I know the hotel was built in 1919 and has had quite a few owners but no one seems to care

Mal trato del personal de recepcion. asignaron habitacion equivocada ( ya estaba con personas hospedadas )

Long check in line until 2am. Only 2 people at the front desk checking people in. Rooms are dated, stark and terrible. It's as if they have given up and are waiting to close the hotel for demolition.

Terrible check in. Waited over 3 hours then I was told there were no rooms! I paid Orbitz protection plan, and never got my money back from the Hotel or Orbitz. Disgusted with both parties. Never stay here and never use orbitz, at least don' buy the protection with the room stay. Does not help and Orbitz keeps your money.

It was a last minute business trip, so prices were high. Hotel Penn was under cutting the competition significantly, and I figured I'd only ever be there a few hours a night given my work schedule, but still a very disappointing experience. It took nearly as long waiting in line to check in as it took to drive in from LaGuardia, the room was sparse and... Well, just... Meh. It wasn't terrible, but it wasn't an experience I'd recommend.

The hotel is filled with mice running around in the open.

Some reviewers mention the long check-in lines and in fact there was a very long line when I checked in at 3pm. However, there are computer kiosks where you can check-in electronically and that made the check-in process bearable. There was an hotel employee who looked up my reservation number (something I didn't get through Orbitz). Otherwise, I would have had to use the long line, which would have made staying there impossible since I had to be somewhere and wouldn't have been able to wait. The room was - as many reviewers note - old, shabby, not that clean, totally charmless. It was large by NYC hotel standards, but I'd prefer a smaller room that was nicer! I got a good price, but there were added fees (other than the NYC hotel tax, which I expect) so it ended up costing about 50% more than listed. Also, the hotel does not provide free wifi, which I find a bit outrageous, particularly at $20/day. Not the best place to stay, even for a low price!

Hotel info and pictures do not match the actual product. It felt a little like a bait and switch. The hotel is very rundown and in desperate need of renovation. It's a shame because with it's art deco design, it has the potential to be a really cool hotel. For example, bathroom door was original and still has glass doorknobs (very cool), but the door itself wouldn't close so when one of us had to use the bathroom it was not so cool. The bed was old and very uncomfortable. They advertise free breakfast with stay, but what that entails is getting a ticket you trade for coffee and a pastry. In a hotel that has 1700 rooms, The line every morning to do this was easily 300 people long. The best thing about the hotel was it's location.

After Shower faucet off and the water was still running for a good hour, and water leaks through the bathroom floors, call engineering he said there was nothing wrong, lol

Everything was good except the maid in the morning who tries to come in without knocking three times. It’s very annoying. They need to learn how to knock or don’t even knock because it’s 8am when she starts opening the door. Lucky I have the double lock on but she tried to open the door three times. They need to learn that check out is at 11am and to respect people’s privacy.

Not very good. It was very old, neglected, broken doors, rusty and very disappointed.

The line to check in was two and a half hours! We got several customers on video reporting this, and I will post it everywhere. The bell captain said this was a "short" line compared to most nights. We decided to go elsewhere. I will dispute the credit card charge. Two and a half hours to wait TO CHECK IN is the same as not honoring the reservation. I had to click answers to questions about room cleanliness, etc., in order to complete this review. However, I never saw the room since we decided not to wait two and a half hours to check in. We went elsewhere.

The room was large. We really liked that. We ordered an ice bucket the day we checked in. We never received it. The bathroom had cracks on the wall next to the tub. There was a dead roach on the floor n the bathroom. . U couldn't miss it. It was large. We flushed it. As u enter the hotel area to catch an elevator it says u must show yur key to the hotel staff. They r there but visiting with each other r just sitting next to the podium. NEVER did they acknowledge us. An unattended bag was n the lobby the day we checked n. The next morning we brought it to their attention. They thanked us. OMG does yur staff not check unattended bags for security reasons. The beds. Those mattresses are OLD. Flatted when u lay on them In both beds. I traveled to NY with my friend.

Bad experience, everything very dirty. they want to charge up the air you breathe! and on top of that I asked for an extra bed and they gave me a bed that I could not sleep on. I returned it the next day and request not to be charged. now I will make the claim by orbitz

45 min wait in line to check in. Rude staff , for sure no smile ( though later the cleaning lady was awesome) Bed - like a spring box jumpy-hopy. old "fat TV" Dont book unless dramatically cheaper than other options. Positive: room was dissent size but maybe better smaller, wow it is ugly. And the cherry - you pay 5$ for the hotel to keep your luggage if you come early or after check out need to store it

45 min wait at check in. 5 USD for luggage storage. After we pay 250$ for room. Bfast- you get something in a small hole in the wall with no sitting. Room big. But stretchy from the 70ies. Including the tv and bed mattress. So book it if you are a student and this will be by far the best price in town. Otherwise. Don't.

Check in line was hour and half wait. Get room key and room is not cleaned from last guest. Get another room that is smoking when I paid for non smoking. Went back to desk and the manager refused to help us until we apologized to him for being upset. They finally gave us upgraded room which was not an upgrade with one king bed when I asked for 2 queen beds. Never again will I stay there.

The staff is very friendly and accommodating. The hotel is right across the street from Madison Square Garden and within walking distance to the Empire State Building and Times Square. It's conveniently located near shopping centers like H&M and Macy's as well as Target. Made my stay absolutely wonderful. However, the room and hotel hallways leave something to be desired. I am all for maintaining the historical aspects of the hotel, but the door to my room looks like a casket door. The hallways leading to it look like something out of The Shining because of the lighting and wall paint. The room itself has molding that is falling apart, revealing the rotten wood underneath the paint. The bathroom needs a complete remodel as the tub has paint that is chipped and there is rust everywhere. The toilet is uncomfortably small. I go to a bathroom to get clean, not feel dirtier. At the very least, if all the hotel can afford is a bathroom remodel for each of its rooms, it would surely go a long way to making future stays more enjoyable

Old hotel. Facilities and condition are under expectation. The breakfast is nothing more than a cafe and croissant.

401 7th Ave New York NY

Hotel highlights

  • Walking distance to Penn Station and Macy's
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Midtown, Hotel Pennsylvania is within a 5-minute walk of Penn Station and within 15 minutes of other popular attractions like Macy's. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.


Dining

Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

The 1705 rooms are air-conditioned and have ironing boards. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Room, 2 Double Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Guest reviews for Hotel Pennsylvania

Everyone (186) Couples (227) Business (143) Family (158) Other (137) Friends (117)
1
Everyone

The hotel was dirty The bedsheets had hair on them when we arrived

By on Jun 20, 2018

2
Everyone

there is a line of people waiting to check in almost all day long until midnight which takes about an hour and a half. God forbid if you want to get a ticket in order to leave your bag for several hours because you have to wait on the same line for that. Just about everyone in the hotel was rude and they feel like they're doing you a favor. The rooms are extremely dated. I know the hotel was built in 1919 and has had quite a few owners but no one seems to care

By , from long island ny on Jun 18, 2018

1
Everyone

Long check in line until 2am. Only 2 people at the front desk checking people in. Rooms are dated, stark and terrible. It's as if they have given up and are waiting to close the hotel for demolition.

By on Jun 8, 2018

Review comment responded on Jun 11, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

1
Everyone

Terrible check in. Waited over 3 hours then I was told there were no rooms! I paid Orbitz protection plan, and never got my money back from the Hotel or Orbitz. Disgusted with both parties. Never stay here and never use orbitz, at least don' buy the protection with the room stay. Does not help and Orbitz keeps your money.

By , from District Of Columbia on Jun 7, 2018

Review comment responded on Jun 9, 2018

Thank you so much for taking the time to review our hotel. We apologize that your stay was not up to par. We appreciate the feedback and will utilize this to better the experience of our future guests. Thank you for your time and have a great day!

2

you get what you pay for

Everyone

It was a last minute business trip, so prices were high. Hotel Penn was under cutting the competition significantly, and I figured I'd only ever be there a few hours a night given my work schedule, but still a very disappointing experience. It took nearly as long waiting in line to check in as it took to drive in from LaGuardia, the room was sparse and... Well, just... Meh. It wasn't terrible, but it wasn't an experience I'd recommend.

By on Jun 7, 2018

Review comment responded on Jun 9, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

1
Everyone

The hotel is filled with mice running around in the open.

By on May 31, 2018

Review comment responded on Jun 6, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

2
Everyone

Some reviewers mention the long check-in lines and in fact there was a very long line when I checked in at 3pm. However, there are computer kiosks where you can check-in electronically and that made the check-in process bearable. There was an hotel employee who looked up my reservation number (something I didn't get through Orbitz). Otherwise, I would have had to use the long line, which would have made staying there impossible since I had to be somewhere and wouldn't have been able to wait. The room was - as many reviewers note - old, shabby, not that clean, totally charmless. It was large by NYC hotel standards, but I'd prefer a smaller room that was nicer! I got a good price, but there were added fees (other than the NYC hotel tax, which I expect) so it ended up costing about 50% more than listed. Also, the hotel does not provide free wifi, which I find a bit outrageous, particularly at $20/day. Not the best place to stay, even for a low price!

By , from Cambridge, MA on May 30, 2018

Review comment responded on Jun 6, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

2
Everyone

Hotel info and pictures do not match the actual product. It felt a little like a bait and switch. The hotel is very rundown and in desperate need of renovation. It's a shame because with it's art deco design, it has the potential to be a really cool hotel. For example, bathroom door was original and still has glass doorknobs (very cool), but the door itself wouldn't close so when one of us had to use the bathroom it was not so cool. The bed was old and very uncomfortable. They advertise free breakfast with stay, but what that entails is getting a ticket you trade for coffee and a pastry. In a hotel that has 1700 rooms, The line every morning to do this was easily 300 people long. The best thing about the hotel was it's location.

By , from Miami, FL on May 30, 2018

Review comment responded on Jun 6, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

2
Everyone

After Shower faucet off and the water was still running for a good hour, and water leaks through the bathroom floors, call engineering he said there was nothing wrong, lol

By on May 26, 2018

Review comment responded on Jun 6, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

4
Everyone

Everything was good except the maid in the morning who tries to come in without knocking three times. It’s very annoying. They need to learn how to knock or don’t even knock because it’s 8am when she starts opening the door. Lucky I have the double lock on but she tried to open the door three times. They need to learn that check out is at 11am and to respect people’s privacy.

By on May 23, 2018

Review comment responded on May 26, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.