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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

stayed at Hotel Pennsylvania with my group and got a spacious room with king bed, would recommend it to others.

I booked this room because it was right across the street from Madison Square Garden where I had concert tickets and figured it would be very convenient. UNFORTUNATELY, we got there to find a check in line all the way across the lobby and wrapping around. We stood in a line to check out for not kidding 3 HOURS! They had 2-3 people checking people in and at times 1 person at a time. Not only that but when I got to the counter, the guy still took another 15 mins just to check me in! Worst experience at a hotel ever. Also, they had no restrooms in the lobby for the hundreds of people who waited 3 hours to check in. You needed a guest key to use the restroom downstairs. The rooms were pretty beat up. The walls were full of scuffs and marks, the outlet covers were extremely loose on the walls.

Awful, unclean room. Slept on top of sheets. Gross smell throughout. Ancient stained furniture. Weird add-on fees that kept showing up months after i checked out. Had to discpute multiple transactions with credit card company. Stay away.

We were put in one room and were made to move rooms. Not a friendly place.

Hotel is dirty and rundown. Terrible customer service from front desk clerk Sheila. Upgraded Room is under furnished, under stocked, rusted metal everywhere and dirty bathroom. Don’t waste your time nor money! Very uncomfortable. Housekeeping on the weekend knocks at 9/10am, very loud, no do not disturb signs on doors.

When i checked in they got my room request wrong but quickly fixed the problem and got my right room and with a smile on her face great customer service

Hotel is strategically located in front of Madison Square Garden, just a block off dining and retail shops incl. Macy’s, Penn Station and subway stations. Location can’t be beat. Everything about this hotel is antiquated (i.e decor, lobby, check in area, hallways) sorely need a radical and drastic overhaul.... feels like your getting 70’s style vibes.

I’ve stayed here many times, the hotel is a bit tired but always clean. The location is the best, especially for Amtrak travelers!

The pictures on the web are NOT what the rooms look like. Not sure what rooms have been renovated, but very dingy on the inside. Floors not vacuumed and bedding was a little worn. A little coat of paint would make a world of difference. I guess you get what you pay for. On a positive note, very friendly staff, clean lobby, centrally located. Will stay here again, just know to bring my own bedding.

This hotel needs a renovation immediately. With so many visitors it’s a shame they haven’t done it yet.

One of the employees helps me with the self check-in would save me from having to stand in line it was very nice. They didn't have early check-in because of room availability but I was able to store my luggage downstairs for an additional $5 which wasn't bad. I did have either a dream or an awkward experience of a rat running across my face when I woke up but I went back to sleep as fast as I could so I didn't have to think about it too hard. All I know it was a fun stay and well worth the discounted rate I got off of orbitz

Great acomodations especially the higher the floors!!

Horrible beds, horrible room cleanliness, smells like they just febreezed over the nasty hotel smell

This was an “in it’s day” hotel ...it must have been something wonderful. Now the hotel is old, rusty, dirty and in need of lots of repair. Our Penn 5000 room was well below expectation, but there were clean sheets on the bed and hot water for showering, The location is a positive; across the street from Madison Square Garden, Penn Station and within an easy walking distance to Times Square, Macy’s and Bryant Park. Radio City and Rockefeller Center are also a walkable distance (maybe 15-20 minutes at a good aerobic pace). There are several restaurants nearby. We encountered some staff who were very friendly and helpful, others who were rude and have obviously made an error in career choice.

Ok room. If you just sleeping. For the price it was not a good deal. I needed to sleep and shower. It was the

Originally stayed in a room that was straight out of the shining. It looked disgusting with stains everywhere. Moved to a room with fewer stains after complaining.

dirty..ceilings falling...holes in walls. air conditioner/heat filthy would not turn on. open sockets. noisy. toilet seat broken. no control of shower temp. felt room was unhealthy needs to be fixed asap

I pulled into NYC for the night hoping to catch a quick dinner before nights end and a good sleep before a morning meeting the next day. At 930 pm there was a queue to check in like the economy check-in for an overseas flight at the airport, complete with a velvet roped queue coral. Three dead eyed persons behind the counter with a processing rate on 20 min per customer followed up by an additional 15 minutes when the same customers returned to complain after seeing their room. Sinks falling off the walls, stained sheets and carpets, but mostly fitly rooms caused many of the clients to return and complain bitterly which further slowed down the check in process. I missed dinner but finally got to my smelly room looking for something to eat. No room service, no mini bar, but a list of restaurants close to the hotel. Theres a grill at one end of the building thats decent. You get what you pay for and I should have known better than to book a hotel for less than a taxi ride from JFK. Never agin.

Old and dirty room, the bed was so terrible. Bathroom was dirty, the heather wasn’t working.

Tow words: never again. Room was overbooked so had to stand in line at check-in for close to 1 hour at 12.30am!

401 7th Ave New York NY

Hotel highlights

  • Walking distance to Madison Square Garden and Macy's
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Central New York City, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in Manhattan, the hotel is also a short walk from Empire State Building and Times Square.


Dining

Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

The 1705 rooms are air-conditioned and have ironing boards. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Room, 2 Double Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hotel Pennsylvania

Everyone (155) Couples (231) Business (151) Family (166) Other (144) Friends (122)
1

3 hour wait to check in

Everyone

I booked this room because it was right across the street from Madison Square Garden where I had concert tickets and figured it would be very convenient. UNFORTUNATELY, we got there to find a check in line all the way across the lobby and wrapping around. We stood in a line to check out for not kidding 3 HOURS! They had 2-3 people checking people in and at times 1 person at a time. Not only that but when I got to the counter, the guy still took another 15 mins just to check me in! Worst experience at a hotel ever. Also, they had no restrooms in the lobby for the hundreds of people who waited 3 hours to check in. You needed a guest key to use the restroom downstairs. The rooms were pretty beat up. The walls were full of scuffs and marks, the outlet covers were extremely loose on the walls.

By , from PA on Feb 19, 2018

Review comment responded on Feb 21, 2018

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

1

awful -- avoid at all costs. unclean. smelly.

Everyone

Awful, unclean room. Slept on top of sheets. Gross smell throughout. Ancient stained furniture. Weird add-on fees that kept showing up months after i checked out. Had to discpute multiple transactions with credit card company. Stay away.

By , from Oakland, CA on Feb 14, 2018

Review comment responded on Feb 16, 2018

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

1

convince .

Everyone

We were put in one room and were made to move rooms. Not a friendly place.

By on Feb 13, 2018

Review comment responded on Feb 15, 2018

Thank you for your review. I am sorry for the inconveniences faced during your stay. We appreciate your feedback.

1

terrible hotel

Everyone

Hotel is dirty and rundown. Terrible customer service from front desk clerk Sheila. Upgraded Room is under furnished, under stocked, rusted metal everywhere and dirty bathroom. Don’t waste your time nor money! Very uncomfortable. Housekeeping on the weekend knocks at 9/10am, very loud, no do not disturb signs on doors.

By , from Tampa, Fl. on Feb 12, 2018

Review comment responded on Feb 14, 2018

Dear Jessica, I am sorry your overall experience was not up to standards. Please believe that your feedback is very important to us. I will pass along your concerns to the team as we work to improve the quality of our service.

5
Everyone

When i checked in they got my room request wrong but quickly fixed the problem and got my right room and with a smile on her face great customer service

By , from GA on Feb 11, 2018

Review comment responded on Feb 14, 2018

Dear Tina, I am glad your overall experience was enjoyable. We strive for the satisfaction of all our guest. We appreciate your review. We hope to see you again.

2

outake on hotel pennsylvania nyc

Everyone

Hotel is strategically located in front of Madison Square Garden, just a block off dining and retail shops incl. Macy’s, Penn Station and subway stations. Location can’t be beat. Everything about this hotel is antiquated (i.e decor, lobby, check in area, hallways) sorely need a radical and drastic overhaul.... feels like your getting 70’s style vibes.

By , from NY on Jan 31, 2018

Review comment responded on Feb 1, 2018

Thank you Vic for sharing your recent stay with us. We appreciate your feedback. We hope you can visit us again.

4
Everyone

I’ve stayed here many times, the hotel is a bit tired but always clean. The location is the best, especially for Amtrak travelers!

By , from Seattle on Jan 26, 2018

Review comment responded on Jan 26, 2018

Thank you for your review, we appreciate your feedback. The New York Hotel Pennsylvania is central to anyone traveling from and to New York City. We appreciate you staying with us and we invite you to stay with us again should you visit New York City in the future.

3

great location but shady room

Everyone

The pictures on the web are NOT what the rooms look like. Not sure what rooms have been renovated, but very dingy on the inside. Floors not vacuumed and bedding was a little worn. A little coat of paint would make a world of difference. I guess you get what you pay for. On a positive note, very friendly staff, clean lobby, centrally located. Will stay here again, just know to bring my own bedding.

By , from minneapolis, MN on Jan 22, 2018

Review comment responded on Jan 23, 2018

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2

run down hotel

Everyone

This hotel needs a renovation immediately. With so many visitors it’s a shame they haven’t done it yet.

By on Dec 27, 2017

Review comment responded on Jan 17, 2018

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4

awkward wake up.

Everyone

One of the employees helps me with the self check-in would save me from having to stand in line it was very nice. They didn't have early check-in because of room availability but I was able to store my luggage downstairs for an additional $5 which wasn't bad. I did have either a dream or an awkward experience of a rat running across my face when I woke up but I went back to sleep as fast as I could so I didn't have to think about it too hard. All I know it was a fun stay and well worth the discounted rate I got off of orbitz

By , from anahein on Dec 26, 2017

Review comment responded on Jan 17, 2018

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.