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Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

Location great but check in was horrendous, hotel is a pit, heard of people seeing rats but luckily didnt ,and shower was a 2x4

Rooms are moldy and water leaks everywhere. Probably has not been cleaned since it opened a hundred years ago

i've never had a problem with this hotel - i stay here whenever i can there was a slight issue with my original room, and friendly staff upgraded me without any questions or fuss it's not the Dorchester - if you expect it to be then you will be disappointed but it doesn't pretend to be the Dorchester and is considerably cheaper!!!

Asides from the very long wait to check in everything else was fine specialy the location.

like a cleaner hotel, not too bad but flies were in room, and the room had a dingy look

Was given one of the older rooms and it was pure filthy, not even fresh towels and such a bad smell, complained and was told there was nothing they could do, awful experience and a very bad run down hotel , avoid at all cost!!

The lobby was beautiful. The room I stayed in, and the hallway leading to the room, were all lackluster. The room itself was particularly dirty. If I could've afforded it, I would have reserved another room.

Rats and bed bugs!......................................................

Worst hotel I have ever stayed in. Old, dirty, mold, mildew misty smell. Took over an hours and a half to check in and the staff could care less. I was charged an additional facility fee that was never mentioned anywhere and I didn’t pay, they would not give me my room. Don’t even think about staying here. It shouldn’t even be given a one stare. It should be not rated for poor.

Great hotel for the price. Close to Times Square, Penn Station, Grand Central Station, Subways, Broadway, and plenty of restaurants and other attractions.

We wanted to stay in the heart of Manhattan. This hotel was perfect. It's blocks away from Times Square. Penn Station is right across the street and Grand Central is in walking distance. It makes for easy access to trains & the subway. There are plenty of restaurants and attractions within walking distance. The room was clean, but it was a little dated. However, we didn't spend that much time actually in the room. We were only there to sleep and shower. The hotel is perfect for anyone wanting to visit and explore the area, and you can't beat the price!!! We will definitely consider staying here again if/when we visit next time..

Pictures are nothing like the hotel, be careful. Do not Buy the breakfast its a pastry and Juice to eat standing after a huge waiting line.

We reserved a 1 bdr suite and when we arrived they said it wasn't clean yet and did not know when it would be ready. They gave us a room with 4 twin beds instead. Room quality was horrible. Very old furniture. Tons of water damage all throughout. Stay away from this hotel. Not worth the money.

The place is a s hole. The staff is useless. There was graffiti on the walls. It was a like a New York housing project.

It was a fair experience, but some accommodations could've been better.

The sheer volume of people they move through this hotel on a daily basis is stunning and the staff is very friendly and helpful. Great location for my needs and would stay again if the opportunity came up.

After waiting 2 hours to check in our room was very old and smelled like smoke. Walls, bathroom, floor stained and quite dirty. Bed was ok, but that was about it. I know this is an older classic hotel but the amount of rooms and staff do not add up. Very poor service, line is always out the door to check in. Needs management improvement to get this classic hotel back on the map. We will not stay there again!

We stayed at the Hotel Pennsylvania the week before, 16 July, this room reservation, 23 July, for a concert at Madison Square Garden. When we came back from the concert the room was infested with bugs that included a 2 inch cockroach that called out of our bed. The hotel staff was very nice and gave us an upgraded room for the night, at 2:30 AM. Needless to say we did not stay at Hotel Pennsylvania the next Monday and forfited our room charge. I would not stay here ever again and not booking with the hotel did not allow me to cancel the room therefore forfeiting our reservation fee.

Horrible the hotel needs to close. It is filthy my first trip to New York in 40 years I ended up there. The area around the hotel was amazing I had access to everything. None of the guest were happy with the hotel I asked when I met them on the elevator. The staff was so non chalant I asked for a wash cloth from a maid I was told this is a big hotel we ran out. One guess had to move to another floor their were mice in her room.

Took 75 minutes to check in, then greeted by rude and unhelpful staff Another queue in the morning for the "free breakfast" - a small coffee, an orange juice and a pastry. The whole place looks tired and dirty

401 7th Ave New York NY

Hotel highlights

  • Walking distance to Macy's and Empire State Building
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Midtown, Hotel Pennsylvania is within a 10-minute walk of popular sights such as Macy's and Empire State Building. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Times Square and Broadway.


Dining

Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

A TV comes with cable channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and free toiletries.


Property features

Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Room, 2 Double Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Room, 1 Double Bed (Penn 5000)

Full 1 | Sleeps 3

Classic Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Hotel Pennsylvania

Everyone (220) Couples (218) Business (138) Family (148) Friends (106) Other (136)
1

budget traveler but wouldn't stay again

Everyone

Location great but check in was horrendous, hotel is a pit, heard of people seeing rats but luckily didnt ,and shower was a 2x4

By , from Ma on Sep 3, 2018

Review comment responded on Sep 19, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

2
Everyone

Rooms are moldy and water leaks everywhere. Probably has not been cleaned since it opened a hundred years ago

By on Aug 30, 2018

Review comment responded on Sep 13, 2018

Thank you so much for taking the time to review our hotel. We apologize that your stay was not up to par. We appreciate the feedback and will utilize this to better the experience of our future guests. Thank you for your time and have a great day!

4

good value hotel. amazingly convenient location

Everyone

i've never had a problem with this hotel - i stay here whenever i can there was a slight issue with my original room, and friendly staff upgraded me without any questions or fuss it's not the Dorchester - if you expect it to be then you will be disappointed but it doesn't pretend to be the Dorchester and is considerably cheaper!!!

By , from London on Aug 28, 2018

Review comment responded on Sep 13, 2018

Thank you for taking the time to review the hotel. We are happy to hear that you had a good stay. Hope to see you again in the near future.

4

check in line

Everyone

Asides from the very long wait to check in everything else was fine specialy the location.

By on Aug 27, 2018

Review comment responded on Aug 27, 2018

Thank you so much for your review. We appreciate the good feedback and hope to see you again in the near future. Have a great day!

2
Everyone

like a cleaner hotel, not too bad but flies were in room, and the room had a dingy look

By on Aug 24, 2018

Review comment responded on Aug 26, 2018

Thank you so much for taking the time to review our hotel. We apologize that your stay was not up to par. We appreciate the feedback and will utilize this to better the experience of our future guests. Thank you for your time and have a great day!

1
Everyone

Was given one of the older rooms and it was pure filthy, not even fresh towels and such a bad smell, complained and was told there was nothing they could do, awful experience and a very bad run down hotel , avoid at all cost!!

By on Aug 23, 2018

Review comment responded on Aug 28, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

2
Everyone

The lobby was beautiful. The room I stayed in, and the hallway leading to the room, were all lackluster. The room itself was particularly dirty. If I could've afforded it, I would have reserved another room.

By on Aug 20, 2018

Review comment responded on Sep 17, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

1
Everyone

Rats and bed bugs!......................................................

By on Aug 18, 2018

1
Everyone

Worst hotel I have ever stayed in. Old, dirty, mold, mildew misty smell. Took over an hours and a half to check in and the staff could care less. I was charged an additional facility fee that was never mentioned anywhere and I didn’t pay, they would not give me my room. Don’t even think about staying here. It shouldn’t even be given a one stare. It should be not rated for poor.

By , from Mexico on Aug 15, 2018

Review comment responded on Aug 18, 2018

We sincerely apologize about the experience you had while staying with us. Your feedback is important to us and we will work on this matter to better the experience for our future guests.

4
Everyone

Great hotel for the price. Close to Times Square, Penn Station, Grand Central Station, Subways, Broadway, and plenty of restaurants and other attractions.

By , from Fayetteville, Arkansas on Aug 13, 2018

Review comment responded on Aug 16, 2018

Thank you so much for taking the time to review our hotel. We apologize that your stay was not up to par. We appreciate the feedback and will utilize this to better the experience of our future guests. Thank you for your time and have a great day!