Skip to main content
Beginning of main content

Hotel Pennsylvania

2.5 out of 5.0

Recent guest reviews

Nice place near penn station and other shopping centre.

It's an old hotel, pretty shabby, but actually not bad, at least not for a very reduced orbitz rate. And it's right across from Penn Station and Madison Square Garden so it's very well located.

It took over an hour to check in. The place is old and tired, most uncomfortable bed. Convenient location. No bedbugs at least.

This hotel was absolutely disgusting. I really wish that there was a way for me to get my money back. My room had mold, rust, leaking water, stains, dirty towels/ sheets, the list goes on and on. The hotel is in a great location but it is a real shame that the owners do not care about the quality of their hotel. This hotel should be report led to the health department for their disgusting rooms. The staff was very unpleasant and the line to check in and check out was over an hour long wait. Once you get to the counter the staff is completely rude and disrepesctful. They speak to you as if you are uneducated and should know better than to ask for a different room.

Very old hotel. Outdated . No service. It has a smell to it

Holes in the wall, cigar burns and blood on the drapes, a 60 ft. video screen directly outside the window blaring multi-colored lights into the room at all hours, a patina of filth on every surface, broken plaster, unset clocks, scratchy blankets, hard pillows, no power outlets (everything in the room is powered off a nest of extension cords). This place is a trash-pile, a tire-fire, a tourist trap; absolutely under no circumstances stay at this hotel.

The check in was ridiculously slow with only 4 clerks. Each customer took between 15 and 30 minutes to just check in!! The check out in the morning was chaos. The line stretched for miles and there was no information about how to do the speed check out option unless you ran down and pinned down the one person helping people.

Never enough staff for check in....I stay there often because of the location and price and there is always a long wait to register. This trip my room was not cleaned one day. No frills...just a small clean basic room. Location is great....

Room was OK, but could do with a chair. Things were clean although well used. Pretty much the entire hotel could use a new coat of paint. The lobby was utilitarian to say the least and filled quickly with people waiting for a 3:00 PM check-in time. Earlier check-in was expensive. While waiting to check-in, a person will learn that the public restroom requires a special restroom key that must be obtained from the front desk. That restroom proved to be dungeon-like, was dirty and did not contain any soap. Rolls of toilet paper (the thin, crispy kind) were provided at the sinks instead of paper towels. On the plus side, the lobby does lead to an excellent restaurant and the hotel is conveniently located acoss from Penn Station.

The staff were very nice. The hotel more or less is old, extremely outdated and probably was last updated when Kennedy was in office. That being said, for $100 for the night in the heart of NYC you can't really complain. If you are going to be in NYC for the night and perhaps need a place to crash after a late night out in the town and do not want to spend 300-500 bucks for a few hours sleep, this is it. If you are looking for something fancy and comfortable, do not come here.

Dirty and creepy. Payed way too much for what was provided. Humongous stain on carpet in room.

The old adage holds, especially for this old clunker. I only paid $85 a night so wasn't expecting much, which is exactly what I got! I waited on line for an hour to check in. The hallways were noisy throughout the night (to the guy blasting rap music from his boombox out in the hallway at 5 am Sunday - a hex on you). Water out of the bathroom sink was brown. Kind of had that insane asylum vibe. It would probably be worth it to trade up to the ymca.

Before staying at the hotel, I saw all of these reviews that made me completely freak out. I was actually trying to get a refund, but the hotel denied my request on the day that I was supposed to check-in. This left me with no choice, I had to stay. Walking into the hotel, I saw what the first thing everyone complained about; slow service. The line at first was moving fast because there were four staff members helping with check in and check out, but the closer I got the the front of the line, the less staff members were available. There was even a moment when there were two people left to check the huge line and and one of them tried to leave. There was a silent exchange and the person went back to their post to check others in. After check-in, we went on the elevator and immediately saw that yes the hotel is old making it look like something from a horror movie. However, when we got into the room I was surprised! It was decently sized and didn't have any problems at all. I did a visual check for any pests or rodents, holes, or dirty spots on the carpets and bedding. It was very clean and comfortable. Even though I was on the tenth floor, I could hear the hustle of New York below, but that was expected. I barely stay in hotels and the same was true for this trip. My friend and I were participating in event in New York and only came to the room to wind down from the day and sleep. Check out was speedy (we checked out before 8 AM).

Nice, reasonably priced hotel. Bed's a little creaky but ok.

This place isvawful. Check in took 1.5 hours. Only 2 prople were working as a huge crowd was waiting. An over worked and undertaffed hotel. I would pay more to go and stay elsewhere. This place is awful. Awful. Awful.

Nice clean room. Not super fancy but very comfortable.

Virtually across the street from Madison Square Garden and Penn Station. Reasonable walking distance to Broadway. Close to Empire State Building and many restaurants. Times Square is always great to be, you never know when the Naked Cowboy and his girlfriends will show up.

Very rude staff at the check -in. Hotel is very run down. The only good thing is the location

Me gustó mucho el servicio, la ubicación, el personal fue atento y se cumplieron nuestras expectativas.

I understand the concept of a hotel and it's original structure but the room I stayed in was very out of date and uncomfortable to even sleep. I was cry disappointed with the money I spent to ray here for two nights. Size is not the issue. I couldn't watch the television and the fridge was on the ground. I have paid a better price for an even older hotel and had a better comfort experience along with satisfaction in the room overall. Very disappointed and I am Changing my future booking with this hotel.

401 7th Ave New York NY

Located in Midtown, Hotel Pennsylvania is adjacent to Madison Square Garden and within a 10-minute walk of other popular attractions like Macy's. This 1705-room hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center. Centrally located in New York, the hotel is also a short walk from Empire State Building and Times Square.


Dining

Enjoy a bite to eat at Statler Grill, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

The 1705 rooms are air-conditioned and have ironing boards. TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Hotel Pennsylvania features a fitness center, WiFi in public areas, and 10 meeting rooms. Valet parking is available for USD 53 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.

Room options

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Room, 2 Full Beds (Penn 5000)

Full 2 | Sleeps 4

Classic Suite, 1 Bedroom

King 1 | Sleeps 4

Classic Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Hotel Pennsylvania

Everyone (79) Couples (255) Business (170) Family (190) Other (152) Friends (138)
3

close to penn station

Everyone

Nice place near penn station and other shopping centre.

By , from New York on Mar 26, 2017

4

very convenient old hotel

Everyone

It's an old hotel, pretty shabby, but actually not bad, at least not for a very reduced orbitz rate. And it's right across from Penn Station and Madison Square Garden so it's very well located.

By , from Cambridge, MA on Mar 26, 2017

2

stay away

Everyone

It took over an hour to check in. The place is old and tired, most uncomfortable bed. Convenient location. No bedbugs at least.

By , from New York, NY on Mar 16, 2017

1

report to health department

Everyone

This hotel was absolutely disgusting. I really wish that there was a way for me to get my money back. My room had mold, rust, leaking water, stains, dirty towels/ sheets, the list goes on and on. The hotel is in a great location but it is a real shame that the owners do not care about the quality of their hotel. This hotel should be report led to the health department for their disgusting rooms. The staff was very unpleasant and the line to check in and check out was over an hour long wait. Once you get to the counter the staff is completely rude and disrepesctful. They speak to you as if you are uneducated and should know better than to ask for a different room.

By on Mar 15, 2017

1

bad hotel

Everyone

Very old hotel. Outdated . No service. It has a smell to it

By on Mar 14, 2017

1

worst hotel in new york

Everyone
Cigar burns and blood(?), didn't want to get too close. All the walls have holes, many bigger than these, just had to pick one photo. A 60 ft. tall video advertisement (for Verizon) that plays 24 hours a day, basically in your room. Typical of the hotel's quality throughout. What might crawl up there in the night, eh?

Holes in the wall, cigar burns and blood on the drapes, a 60 ft. video screen directly outside the window blaring multi-colored lights into the room at all hours, a patina of filth on every surface, broken plaster, unset clocks, scratchy blankets, hard pillows, no power outlets (everything in the room is powered off a nest of extension cords). This place is a trash-pile, a tire-fire, a tourist trap; absolutely under no circumstances stay at this hotel.

By , from Seattle on Mar 11, 2017

2
Everyone

The check in was ridiculously slow with only 4 clerks. Each customer took between 15 and 30 minutes to just check in!! The check out in the morning was chaos. The line stretched for miles and there was no information about how to do the speed check out option unless you ran down and pinned down the one person helping people.

By on Mar 7, 2017

3

great location; a no frills hotel

Everyone

Never enough staff for check in....I stay there often because of the location and price and there is always a long wait to register. This trip my room was not cleaned one day. No frills...just a small clean basic room. Location is great....

By , from Southern California on Mar 1, 2017

3

convenient hotel across from penn station

Everyone

Room was OK, but could do with a chair. Things were clean although well used. Pretty much the entire hotel could use a new coat of paint. The lobby was utilitarian to say the least and filled quickly with people waiting for a 3:00 PM check-in time. Earlier check-in was expensive. While waiting to check-in, a person will learn that the public restroom requires a special restroom key that must be obtained from the front desk. That restroom proved to be dungeon-like, was dirty and did not contain any soap. Rolls of toilet paper (the thin, crispy kind) were provided at the sinks instead of paper towels. On the plus side, the lobby does lead to an excellent restaurant and the hotel is conveniently located acoss from Penn Station.

By , from Toledo on Feb 13, 2017

3

very low price - very low quality

Everyone

The staff were very nice. The hotel more or less is old, extremely outdated and probably was last updated when Kennedy was in office. That being said, for $100 for the night in the heart of NYC you can't really complain. If you are going to be in NYC for the night and perhaps need a place to crash after a late night out in the town and do not want to spend 300-500 bucks for a few hours sleep, this is it. If you are looking for something fancy and comfortable, do not come here.

By , from PA on Feb 6, 2017