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Hotel Cliff

2.5 out of 5.0

Recent guest reviews

Stay away from this hotel, I went there after a long night out and when I got there I guess because they saw I was with a female and the first thing they asked me is “How many hours do you need?”, you heard it right, not nights but hours. Then after I told them I wished to stay a night they said their credit card machine wasn’t working and were only accepting cash, but then the cherry on top was when I heard the beautiful sounds of 3 fire trucks coming out of their station, oh btw this hotel is only a building away from the station in a high traffic area so the whole time the trucks are maneuvering out of the station, don’t expect any sleep. Ended up just Ubering for 10 dollars to Hotel Nylo about 5 miles away for even less than their price per night.

Lovely place & service is cool but they need a few minor touch ups... I think they should check the rooms every once in a while for minor things that need to be fixed.. Parking lots in the area. I recommend this place.

We recently stayed at Hotel Cliff. We were coming new years eve eve and you can imagine the room rates so we opted for a place a little away from downtown to save a few bucks. The location is close to 2 subway stops and that was great. When I called to find out what we should do...drive there and park...or, park in New Jersey and take a train or Uber in or...., I couldn't get an answer because the person who answered the phone the first 2 times didn't understand English and could barely answer in English. Eventually "Rocky" answered...thanks, Rocky. You definitely helped me out and you were so kind. We got here at 250 for a 3pm checkin and had to wait in the lobby until 3pm before we could go upstairs. Ok. Letter of the law. I get it. Room was ok. Small but clean. Windows were wide open. We closed them but soon realized they were open because it was almost impossible to control the heat. We had heat on and window open the whole time. Came back to our room after a long day in the city. Key didn't work. Front desk told us that they had assigned our room....and gave a key to...another couple!!!! who entered our room, found it"dirty" (our stuff was there). It was dirty because, at 830pm, housecleaning hadn't been there. Hoping that the other couple hadn't gone thru our stuff, we cooled our jets in the lobby while they straightened or room. Toilet was clogged, Housekeeping reported. They'd send someone. An hour and a half layer....we're waiting still...and wanting to go to bed. Had to remind front desk of the promise to fix the toilet. He splashed water while fixing the toilet and asked if that was ok or if he needed to send someone to clean it up. ::sigh:: I really wanted to like my stay. I found the place very unprofessional. Also...don't count on hot coffee or quiet rooms. The continental breakfast is coffee and rolls and the coffee was cold...both days. Noisy neighbors weren't helped by thin walls and doors.

Cliff hotel is inexpensive for Manhattan, but is located far from most attractions. Also, it is in an OK working-class area, so fine dining is just not available in the neighborhood. The price reflects this; hundreds of dollars less per night than comparable hotels downtown. Room was bare, with minimally-acceptable bathroom and Spartan furnishings. My room was by the maid service area--noisy thru the night. Anyplace outside of Manhattan, this would be a poor value--low end motel quality for what you would pay for a mid-range hotel. But in Manhattan, it is an average value. But the bed was OK and the TV worked, and the staff was friendly. Parking is available across the street. Also, easy access to and from the George Washington Bridge.

Place looks ok, smells like ciggs too expensive for room size, phones inside dont work room was dusty, felt like a motel but with hotel prices didnt like nothing about this place. I sont reccomend this spot to no one. They need to step it up!!

Don't think it won't happen to you because that's what I thought...I made a reservation at this place 4 weeks before I needed to stay there to take the NY Bar Exam. You know, that exam you take for 8 hours each day on two back-to-back days to become a licensed lawyer. It's sort of an important test and it's only administered twice a year. But I digress. I had a reservation for Monday night and Tuesday night and I called to confirm the reservation the Friday before. The gentleman I spoke to was quite nice and informed me that my reservation was confirmed and I was all set. I asked him if I was to leave a deposit amount to ensure the reservation and he said no, that he confirmed the reservation and I was all set. I read on here that a few people had shown up to be notified the hotel was booked, so I called again Sunday afternoon to be sure. I didn't want to run the risk of showing up to no hotel room for what would be the culmination of three years of law school and hundreds of thousands of dollars and thousands of hours of study. Makes sense, no? Again I spoke to a very nice fellow who confirmed that I would be checking in Monday night. I said that I would be arriving after 5pm and asked if that would be a problem. Again, I was told my reservation was confirmed and it was no problem. I think you see where this is going so I'll move to the point. I arrived at 8:30pm and was told that I had no room. They were all booked up with "bar exam reservations." "What? I am the bar exam reservation. That's me. I'm here for the bar." But that's not the best part. Then, they charged my credit card for the FULL amount of the reservation (to a tune of almost $500) stating that I was a no-show. I've put a word in with the booking agency I used to make the reservation. If they don't fix it with the hotel, the hotel will be hearing from my attorneys. I'll let you all know how it shakes out but for now, save yourself some grey hairs and your money. There's a great hotel at 77th and Broadway called NYLO and they'll fix you up nice, they have a bar and an attached Italian restaurant, and they're not complete schmucks.

came here for a weekend trip to concert. checked in super fast & the front dest staff was so nice, upgraded us to a balcony room free of charge! Our uber dissed us & hotel offered us a free ride to our concert! Nice people, clean rooms - very modern and upgraded . Def looking to return and recommend to any young crowd looking to stay in the city and having a great time .

Rooms are big but uncomfortable, staff unprepared, we paid the hotel for one night on Thursday 11/12/15 front desk said that we need to pay cash because the machine was out, but the next day we decided to stay another night because family situation, and then the machine was working oohhh wow! And the prices change because de weekend, please,,,,,, I'm a housekeeping supervisor. The worst hotel I have ever done business with!!!!!!!!!!!!!!!!!!!!!!!!!!! The people in the other room did not let us sleep.

Very nice clean hotel the lobby is beautiful. Me and my kids had a good time here. Great modern hotel with extremely helpful staff. Lovely hotel, would definitely stay again. It was very Comfortable and accommodating.

I am a an employee of the Dominican Council of Cultural Activities, and one of my most important tasks is to assemble a large book fair in manhattan where dozens of the greatest literary intellects of the Dominican Republic come to present their work. Knowing this, I needed to book a well priced/centrally located hotel in which these authors could stay. A few months prior to the event, I spoke with the manager of Hotel Cliff, and he agreed to give me three floors of rooms for a reasonable cost. The deal was made, and I offered to put in the down payment at that exact moment, but was unable as the hotel does not take credit cards, only cash. About a week after our agreement, the manager called me and decided, for no clear reason, to DOUBLE the rates of each room. I quickly went in to speak to him in order to resolve the issue. We spoke again in person and, after much persuading, he once again swore to give me the rooms for the lower price. Later in the week, for the second time, the manager called me denying our agreement and doubling the rate of each room. I trusted the the word of the individual in charge at Hotel Cliff and was left extremely disappointed. Their outstanding lack of professionalism proves that, when it comes to large business deals, Hotel Cliff cannot be trusted.

Hotel highlights

  • Walking distance to George Washington Bridge
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Washington Heights within a short walk of George Washington Bridge, Hotel Cliff is within a mile (2 km) of other popular sights such as New York Presbyterian Hospital. This 52-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and a 24-hour front desk.


Dining

Free continental breakfast is served each morning from 7 AM to 11 AM.


Rooms

Guests can expect to find free WiFi and 55-inch a flat-screen TV with cable channels and pay movies. Beds sport premium bedding and the bathroom offers free toiletries. Other standard amenities include a phone and a desk.


Property features

Hotel Cliff features free WiFi in public areas and a banquet hall. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations.

Room options

Standard Room, 1 King Bed, City View

King 1 | Sleeps 3

Standard Room, Terrace

King 1 | Queen 1 | Sleeps 3

Standard Room, Balcony

King 2 | Sleeps 3

Standard Room, 1 Queen Bed, Balcony

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend this hotel

Total of 10 reviews