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Holiday Inn Express Kennedy Airport

2.5 out of 5.0

Recent guest reviews

the service, the staff, the free breakfast and the shuttle service were great. only bad experiene was getting a room facing the on ramp.........those trucks and motorcycles accelerating to get to get on the freeway will not let you sleep!

The staff was very helpful. The food they serve at breakfast is excellent. The only thing I didn't like was that from our room my husband and I could hear a lot of noise at night.

It was a good hotel with a free hourly shuttle service from airport and back. The front desk lady in the morning was really nice and did all she could to get us checked in early.

Unbelievable for what we paid $237 for the room at basement? Luckily it just one night and clean although it was tiny small. I should book Hampton Inn which is much better when We were there in 2015 and cheaper, too. When booking through Orbitz should clearly tell the hotel staff what room type and condition, the customer should get.

Great staff members from shuttle driver,receptionist, breakfast attendant, to room attendant great team effort. I flew from Europe and was exhausted and even though it was not a check in time they accommodated me immediately! The breakfast was delicious bed sooo comfortable.this is my favorite hotel when on layover. Everyone is so nice. This was my second layover and each time it gets better.

The hotel was a great choice for an early flight from JFK. The staff was helpful and thoughtful. They went out of their way to make sure we were happy. The breakfast was really good with a wide selection. The rooms were clean and the beds were comfortable.

Very accessible to the airport. Comfortable bed. Very early 5 AM breakfast (which is good since I had a 7AM flight schedule)

It was sufficient for our last days in New York before return to our country

The hotel offered free shuttle to JFK Airport every hour. The shuttle from the airport had several nearby hotels written on it. The driver stopped. I approached the door, but he did not open the door. He waited for a few minutes then drove away. After about 35 minutes called the hotel. A few minutes later, I saw the same shuttle driver. I asked him why he had not open the door earlier. He stated that he was on the phone, and that I should have knocked on the door. Disappointing service to an otherwise pleasant stay.

Ok rooms and friendly staff plus free continental breakfast. Definitely worth the price.

Great hotel the hotel staff was extremely nice, friendly and helpful

The hot water went out in our shower and there was 2 bugs in our room that we had to kill. We told the staff about it but they didn't care.

Employees are nice and helpful. Breakfast is good, but would like to see a little more fruit/hard boiled eggs/healthy options. Lobby is strange. You need to take an elevator down 1 floor, ( it only goes from the lobby to the breakfast room. 1 floor), walk across the breakfast room to get to the other elevator that goes to the floors with the rooms. Beds were very comfortable, but disappointed in the bathroom. No toilet seat lid. Toilet is open all the time. The sink was tilted/slanted downward, so anytime you set anything on it, it fell to the floor. No where to put you things, except for the floor. Bathtub/shower was good. Nice pressure and plenty of hot water.

I stayed for three nights. Concierge was very helpful and welcoming. They even provided instructions on how to get to and from Manhattan easily.

Hotel was convenient, pleasant, experienced excellent customer service, room clean and quiet, shuttle transport to airport was timely and breakfast was fair.

Great for an overnight stay between flights. Morning breakfast was good and rooms were comfortable and clean.

Shuttle returned to terminal for flight out! Nice!

Thepeople at the hotel desk were kind ,helpful and had a smile to share!It is close to the airport

Really nice hotel and staff. Complimentery Breakfast was great, shuttle was on time and even got a late check out negotiated...would stay here anytime in New York again.

Last minute birthday surprise for my wife. Flew into JFK late and took shuttle to hotel. Very clean friendly staff and great breakfast before going into the city the next day for a show.

Room options

Standard Room

Full 1 | Queen 1 | Sleeps 2

Room, 1 King Bed

King 1 | Sleeps 2

Room, 2 Double Beds

Full 2 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Holiday Inn Express Kennedy Airport

Everyone (17) Couples (61) Business (39) Family (50) Friends (17) Other (32)
4

great service, great service, great people

Everyone

the service, the staff, the free breakfast and the shuttle service were great. only bad experiene was getting a room facing the on ramp.........those trucks and motorcycles accelerating to get to get on the freeway will not let you sleep!

By , from seattle on Sep 12, 2017

4

excellent food.

Everyone

The staff was very helpful. The food they serve at breakfast is excellent. The only thing I didn't like was that from our room my husband and I could hear a lot of noise at night.

By on Jul 12, 2017

4
Business Travelers

It was a good hotel with a free hourly shuttle service from airport and back. The front desk lady in the morning was really nice and did all she could to get us checked in early.

By on Jul 6, 2017

4

it is not the hotel

Everyone

Unbelievable for what we paid $237 for the room at basement? Luckily it just one night and clean although it was tiny small. I should book Hampton Inn which is much better when We were there in 2015 and cheaper, too. When booking through Orbitz should clearly tell the hotel staff what room type and condition, the customer should get.

By on Jun 5, 2017

5
Everyone

Great staff members from shuttle driver,receptionist, breakfast attendant, to room attendant great team effort. I flew from Europe and was exhausted and even though it was not a check in time they accommodated me immediately! The breakfast was delicious bed sooo comfortable.this is my favorite hotel when on layover. Everyone is so nice. This was my second layover and each time it gets better.

By , from tucson on Apr 26, 2017

5

very good place to stay

Everyone

The hotel was a great choice for an early flight from JFK. The staff was helpful and thoughtful. They went out of their way to make sure we were happy. The breakfast was really good with a wide selection. The rooms were clean and the beds were comfortable.

By on Apr 13, 2017

4

accessible

Everyone

Very accessible to the airport. Comfortable bed. Very early 5 AM breakfast (which is good since I had a 7AM flight schedule)

By , from Dutch Caribbean on Feb 12, 2017

3

it' s very small rooms for 3 people and their lugg

Everyone

It was sufficient for our last days in New York before return to our country

By , from C.R. on Feb 8, 2017

4

nice hotel close to jfk

Everyone

The hotel offered free shuttle to JFK Airport every hour. The shuttle from the airport had several nearby hotels written on it. The driver stopped. I approached the door, but he did not open the door. He waited for a few minutes then drove away. After about 35 minutes called the hotel. A few minutes later, I saw the same shuttle driver. I asked him why he had not open the door earlier. He stated that he was on the phone, and that I should have knocked on the door. Disappointing service to an otherwise pleasant stay.

By , from Maryland on Jan 24, 2017

4

conveniently close to jfk

Everyone

Ok rooms and friendly staff plus free continental breakfast. Definitely worth the price.

By , from virginia beach, va on Dec 17, 2016