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Recent guest reviews

I have stayed here every few weeks as I fly in to see my girlfriend. I cannot believe that you have to pay to park at a hotel you are paying for anyway. Additionally, the past two times, the hallway smelled like marijuana (very strong odor) and the A/C unit sounded like it was rumbling out of the wall. I'm not one to complain, but I don't think I would want to stay there as I keep flying back to NY every few weeks.

The first room the air condition unit was above the door and when it came on it sound like a loud dump truck engine running. Also, when we flushed the to toilet, it continue to run, we tried shaking the handle and it didn't stop. We arrived after midnight and was too tired to call the front desk that night and decided we would just shut the bathroom door and deal with it, needless to say, didn't get any rest all night. When the air came on it was loud and when it shut off the sound of the water running from the toilet. The TV had to be played at a loud volume in order to hear it while the air condition was running and when it shut off the TV would be too loud , finally I just left the volume low and listened when the air shut off. Thenext morning we complained, they did change our room. The bathroom situation was fixed , however the loud air condition was still there.

Positives: Great service, clean room, free basic Wifi in room, free airport shuttle, bar and restaurant on lobby level is convenient (but expensive). Negatives: No breakfast included for basic room (not sure if more expensive rooms have breakfast included), not enough (or any) wall outlets in the room, the outlets in the lamps seemed slow to charge my cell phones and battery packs.

I liked the room but the bed was not so great. It was not comfortable and the AC was so very loud I barely slept. When I’m in meetings I couldn’t hear clearly. Also the place was very smoky and I have Asthma. It said non-smoking

For it's size and Name I was disappointed parking wasn't available on site

I think you property is a little dated. Was upset that I had an iron that had no level knob and that the blow dryer had low blowing power when set on high plus my hair was singed a little due to a power surge on the blow dryer that produced a quick flame. I brought this up to the PM agent but I did not receive a follow up. Even the Night Manager did not even know about it on my departure. I only like the hotel due to the proximity to the airport. Didn’t use the gym due to the 1st come/ serve. Dining was a disappointment due to the impression on your website that that you can sit in the dining room. Wasn’t informed until I came for breakfast and was told that take was only available. I’m more upset that no follow up was given by the staff. That’s why I will not stay or recommend this property to anyone.

v

Even tho they have free parking but it’s never enough so if you come park and take ubers because after hours you’ll be looking for parking for hours ...then they have There shuttle buses block and three parking spots where the guess could have parked so annoying but everyone was nice

The first room we were in had a very noisy heater when it went only. It sounded like a jet plane was taking off on the room. The staff had us moved in a matter of 15 minutes. They were amazing. I would definitely book in there again.

Great service and rooms are nice, grounds are nice

Clean , friendly , convenient . Everything a hotel should have is in this place

My stay was very good. The room was clean and the service was excellent

Front desk staff was very helpful! Assisted in several requests. Thank you

Hi it’s very very bad services first they give me room wrong with 2 queen bed then I call them they change the room to king bed with handicap room Bathroom toilet seat water running all night not stop . no heat in room I call twice they send no one show up . Very bad service never coming there thank you !!!

Was difficult figuring out how to get a shuttle from JFK. I don’t travel much and it was confusing at the airport. I got a response from the hotel via Orbitz the next day on how to get to the shuttle. A little too late on that one. Tried calling the hotel 3 times and no one answered so I could ask how to get shuttle. Finally talked to someone in reservations and she helped even though she wasn’t at that hotel. Great food, most employees were very friendly and helpful, comfy bed and pillows, amazing shampoo and conditioner! I wanted to buy some online but you are all sold out 😢 Overall a good experience but remember some people don’t travel much and need a little more patience and guidance. Information on how to get to the shuttle and what times they are there should be sent to the customer upon making a reservation. Same thing for departures to the airport. It is VITAL to know they only leave every 30 minutes so customer can plan accordingly. Glad I asked about it the night before.

Insubstantial pillows and an AC system that was so loud we couldn’t use it while we slept were the standout qualities thAt we experienced. All else was fine.

We always stay ar Hilton Jamaica, JFK Airport. Friendly service minded staff and clean rooms a good restaurant and close to Airport we find this the best option when traveliling thru New York.

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Free airport shuttle
  • Indoor pool

Located in Queens, Hilton New York JFK Airport is 7.7 mi (12.3 km) from Citi Field and 8.1 mi (13 km) from Belmont Park. This 3.5-star hotel welcomes guests with 356 rooms and conveniences like an indoor pool, a free airport shuttle, and a fitness center.


Dining

Enjoy a leisurely bite to eat at 144, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with cooked-to-order breakfast, available for a fee from 5:30 AM to 11:00 AM.


Rooms

Hilton New York JFK Airport's 356 rooms are air-conditioned and provide sofa beds, coffee makers, and portable fans. 37-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Laptop-compatible safes, phones, and ironing boards are other standard amenities.


Property features

At Hilton New York JFK Airport, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. Valet and self parking are available if you're driving, or you can take a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 Bedroom

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Suite, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 4

Executive Suite, 1 Bedroom

1 King Bed | Sleeps 4

Guest reviews for Hilton New York JFK Airport

Everyone (32) Couples (3) Family (11)
2
Everyone

I have stayed here every few weeks as I fly in to see my girlfriend. I cannot believe that you have to pay to park at a hotel you are paying for anyway. Additionally, the past two times, the hallway smelled like marijuana (very strong odor) and the A/C unit sounded like it was rumbling out of the wall. I'm not one to complain, but I don't think I would want to stay there as I keep flying back to NY every few weeks.

By on Jun 7, 2021

1
Everyone

By on May 30, 2021

2
Family

The first room the air condition unit was above the door and when it came on it sound like a loud dump truck engine running. Also, when we flushed the to toilet, it continue to run, we tried shaking the handle and it didn't stop. We arrived after midnight and was too tired to call the front desk that night and decided we would just shut the bathroom door and deal with it, needless to say, didn't get any rest all night. When the air came on it was loud and when it shut off the sound of the water running from the toilet. The TV had to be played at a loud volume in order to hear it while the air condition was running and when it shut off the TV would be too loud , finally I just left the volume low and listened when the air shut off. Thenext morning we complained, they did change our room. The bathroom situation was fixed , however the loud air condition was still there.

By on May 25, 2021

4
Everyone

Positives: Great service, clean room, free basic Wifi in room, free airport shuttle, bar and restaurant on lobby level is convenient (but expensive). Negatives: No breakfast included for basic room (not sure if more expensive rooms have breakfast included), not enough (or any) wall outlets in the room, the outlets in the lamps seemed slow to charge my cell phones and battery packs.

By on May 24, 2021

4
Everyone

I liked the room but the bed was not so great. It was not comfortable and the AC was so very loud I barely slept. When I’m in meetings I couldn’t hear clearly. Also the place was very smoky and I have Asthma. It said non-smoking

By on May 21, 2021

5
Business Business

For it's size and Name I was disappointed parking wasn't available on site

By on Apr 27, 2021

3
Family

I think you property is a little dated. Was upset that I had an iron that had no level knob and that the blow dryer had low blowing power when set on high plus my hair was singed a little due to a power surge on the blow dryer that produced a quick flame. I brought this up to the PM agent but I did not receive a follow up. Even the Night Manager did not even know about it on my departure. I only like the hotel due to the proximity to the airport. Didn’t use the gym due to the 1st come/ serve. Dining was a disappointment due to the impression on your website that that you can sit in the dining room. Wasn’t informed until I came for breakfast and was told that take was only available. I’m more upset that no follow up was given by the staff. That’s why I will not stay or recommend this property to anyone.

By on Apr 24, 2021

3
Business Business

v

By on Apr 14, 2021

5
Family Family

Even tho they have free parking but it’s never enough so if you come park and take ubers because after hours you’ll be looking for parking for hours ...then they have There shuttle buses block and three parking spots where the guess could have parked so annoying but everyone was nice

By on Apr 11, 2021

5
Partner Couples

The first room we were in had a very noisy heater when it went only. It sounded like a jet plane was taking off on the room. The staff had us moved in a matter of 15 minutes. They were amazing. I would definitely book in there again.

By on Feb 24, 2021

Review comment responded on Feb 25, 2021

Thank you for your 5/5 rating and your wonderful comments about our dedicated staff. We are thrilled that your issue was quickly remedied. We look forward to your future stays with us.

Hilton New York JFK Airport

144-02 135th Avenue, Jamaica, NY 11436
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