Property was not clean - the staff at the front desk allowed several other guests to check in early, however told me and my guest that we had to wait until 3pm to check in. Our key fob continued to constantly become deactivated. Hotel Restaurant was also closed.
The neighborhood was nice but it was far from the Uptown activities we planned. The subway line got us there quickly though.The room was great and the beds were very comfy. My only complaint is that it took so long for hot water to get to the shower, I thought they had run out. It did eventually get warm
Very responsive front desk. Spacious, well appointed rooms, fantastic central NY location.
The bed was uncomfortable and it was so nosy! Was were room right in front of the mechanic room and it was so loud. All night there was noise … also the curtain wouldn’t even close ! It was so bright the entire night …. Most hotel would have blackout curtains but this place had curtains that was wide open and didn’t close shut. Outdoors was super loud with cars going. I would not recommend if you want a good night sleep.
I really enjoyed this stay and appreciated the eco-friendliness policy
the foor on my floor was flooded, so I had to walk though wet carpet to get to my room.. room was decent, but about $100 too much per night for the quality. Staff was fantastic and restaurant attached is awesome... great place, just need some routine maintenance.
Very friendly staff - were able to accommodate me for an early check in, which I greatly appreciated after a long travel day. The hallways could use some new carpet but room is very comfortable! Thanks!
The location was excellent we thought in between tribeca, soho and close to Chinatown. The room was relatively large but needed some updating. Bathroom decent but shower curtain liner smelled moldy.
I had a great stay. I would highly recommend.
Good location. Staff was very accommodating.
Who ever stayed in the room before us their shoes were under the bed. The toilet took a few times to flush
Great location, secure, and free parking in surrounding streets starting at 6 p.m. on Friday nights (for the weekend).
Property was neat and clean. Great location as well. I would def recommend/stay there again.
The staff was friendly and the space was very clean.
Hilton Garden Inn New York/Tribeca places you in Manhattan, within a leisurely stroll of popular sights such as One World Trade Center and New York University. This 151-room, 3-star hotel has a restaurant along with conveniences like a gym and a 24-hour business center.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to 9:00 AM.
Guests can expect WiFi, free wired Internet, and 32-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. MP3 docks, refrigerators, and microwaves are other standard amenities.
Renovated in 2018, Hilton Garden Inn New York/Tribeca offers a gym, free WiFi in public areas, and a 24-hour business center. Valet parking is offered for USD 50 per day. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include express check-out, free newspapers, and laundry facilities.
Property was not clean - the staff at the front desk allowed several other guests to check in early, however told me and my guest that we had to wait until 3pm to check in. Our key fob continued to constantly become deactivated. Hotel Restaurant was also closed.
The neighborhood was nice but it was far from the Uptown activities we planned. The subway line got us there quickly though.The room was great and the beds were very comfy. My only complaint is that it took so long for hot water to get to the shower, I thought they had run out. It did eventually get warm
Thank you for taking a moment to share your experience. I am happy to hear your time here at the HGI - Tribeca was to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Very responsive front desk. Spacious, well appointed rooms, fantastic central NY location.
We are so glad that we ended up being a great choice for your stay here in NYC. We look forward to having you stay with us again!
The bed was uncomfortable and it was so nosy! Was were room right in front of the mechanic room and it was so loud. All night there was noise … also the curtain wouldn’t even close ! It was so bright the entire night …. Most hotel would have blackout curtains but this place had curtains that was wide open and didn’t close shut. Outdoors was super loud with cars going. I would not recommend if you want a good night sleep.
I really enjoyed this stay and appreciated the eco-friendliness policy
the foor on my floor was flooded, so I had to walk though wet carpet to get to my room.. room was decent, but about $100 too much per night for the quality. Staff was fantastic and restaurant attached is awesome... great place, just need some routine maintenance.
Very friendly staff - were able to accommodate me for an early check in, which I greatly appreciated after a long travel day. The hallways could use some new carpet but room is very comfortable! Thanks!
The location was excellent we thought in between tribeca, soho and close to Chinatown. The room was relatively large but needed some updating. Bathroom decent but shower curtain liner smelled moldy.
Dear Ashley, We appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the unsatisfactory service you encountered. We are also sorry that the accommodations was not up to your expectations and regret the inconvenience it caused. Feedback such as yours allows us to continually monitor and improve our guest experience. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.At your Service, Elizabeth Pimentel-Johnson Area General Manager