Wonderful customer service and great rooms
Nice suites, big and great location.
Great location. Staff sucked asked someone to come look at my air I was told to reset and no one came
The inside of the place smells like rotting pumpkin
The hotel looks really nice. My room was clean, but the sheets did have a red stain on them. My issues started as my stay continued. The first day breakfast was chaotic. There was food all over the counter, we had to wait for more food and the pancake machine stopped worked. It was a mess. The next day breakfast was a lot better organized. When it comes to house keeping they need help. I was there for 8 days and my room was fully cleaned once. They never changed the sheets and the hotel ran out of wash cloths my second day there. I was told to cut up the hand towels if i needed to. The bathroom newer got cleaned, i had to ask someone to come empty the trash. On day six someone took all of the towels and the one wash cloth I was holding on to since day one, but did not give us new towels or wash cloths. When we finally received new wash cloths on day 6 of our stay there were stains on them. The light in the bathroom kept turn on and off. I informed the front desk the light wasn't working properly and no one came to fix it. The light switch the lamp beside the bed didn't work and that wasn't fixed either. The shower door kept opening on its own. I was very disappointed with my stay at this new hotel and how many issues we had. The staff was nice but we didn't get much service. Housekeeping definitely need more help.
Located in New Orleans Central Business District, Sonesta ES Suites New Orleans is adjacent to Canal Street and within a 5-minute walk of Joy Theater. The 190 rooms at this 3.5-star hotel include kitchens, living rooms, and refrigerators.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All 190 air-conditioned accommodations feature kitchens and space to spread out with a separate bedroom and living rooms. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and laptop-compatible safes are other standard amenities.
Guests staying at Sonesta ES Suites New Orleans enjoy free WiFi in public areas, laundry facilities, and a communal living room. Valet parking is available for USD 38.00 per night. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has a convenience store.
Wonderful customer service and great rooms
Come back and see us!
Nice suites, big and great location.
Come back and see us!
Great location. Staff sucked asked someone to come look at my air I was told to reset and no one came
We are sorry you had a negative experience at our property. It is certainly not what we want to strive for. Please come back and see us so we can make up for it.
The inside of the place smells like rotting pumpkin
The hotel looks really nice. My room was clean, but the sheets did have a red stain on them. My issues started as my stay continued. The first day breakfast was chaotic. There was food all over the counter, we had to wait for more food and the pancake machine stopped worked. It was a mess. The next day breakfast was a lot better organized. When it comes to house keeping they need help. I was there for 8 days and my room was fully cleaned once. They never changed the sheets and the hotel ran out of wash cloths my second day there. I was told to cut up the hand towels if i needed to. The bathroom newer got cleaned, i had to ask someone to come empty the trash. On day six someone took all of the towels and the one wash cloth I was holding on to since day one, but did not give us new towels or wash cloths. When we finally received new wash cloths on day 6 of our stay there were stains on them. The light in the bathroom kept turn on and off. I informed the front desk the light wasn't working properly and no one came to fix it. The light switch the lamp beside the bed didn't work and that wasn't fixed either. The shower door kept opening on its own. I was very disappointed with my stay at this new hotel and how many issues we had. The staff was nice but we didn't get much service. Housekeeping definitely need more help.
I am sorry to hear about the issues you experienced during your stay. I will pass this along to housekeeping so that they may use your feedback to improve their operations.
Come back and see us!