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Recent guest reviews

I liked the location and the vibe it’s in a cool spot in the city. HOWEVER, I did not like the dirty sink we had in our room. After a 12 hour travel day the rooms were clean because we had the 2 bedroom suite but the sink was dirty. I went down to tell the hotel staff about the issue and if we can be accommodated for the inconvenience or have it cleaned. We were told he would need to talk to his manager first and I never received a follow up on that. So I was disappointed and just cleaned it out myself we still enjoyed the rest of the trip. The breakfast was good too. I just really wish someone would have followed up on our request or at least accommodated us in some way.

Liked that it was close to everything. Liked that it had a little kitchenette. I wish that we were told about having to order housekeeping 24 hours in advance to when you needed them. Hallways always had bags of trash in them. Did tell the front desk one morning that there was ketchup and coffee spilled all over the floor of one of the elevators and she just looked at me like that wasn’t her problem. The day time front desk help was the rudest! You would think that working in a hospitality industry you would be a bit friendly and like people but most of them in the day needed attitude adjustments. Other then that it was a nice stay.

Gym Area, club next door, smoking area. All good. I had a problem with the parking.

Wonderful customer service and great rooms

Nice suites, big and great location.

Great location. Staff sucked asked someone to come look at my air I was told to reset and no one came

The inside of the place smells like rotting pumpkin

The hotel looks really nice. My room was clean, but the sheets did have a red stain on them. My issues started as my stay continued. The first day breakfast was chaotic. There was food all over the counter, we had to wait for more food and the pancake machine stopped worked. It was a mess. The next day breakfast was a lot better organized. When it comes to house keeping they need help. I was there for 8 days and my room was fully cleaned once. They never changed the sheets and the hotel ran out of wash cloths my second day there. I was told to cut up the hand towels if i needed to. The bathroom newer got cleaned, i had to ask someone to come empty the trash. On day six someone took all of the towels and the one wash cloth I was holding on to since day one, but did not give us new towels or wash cloths. When we finally received new wash cloths on day 6 of our stay there were stains on them. The light in the bathroom kept turn on and off. I informed the front desk the light wasn't working properly and no one came to fix it. The light switch the lamp beside the bed didn't work and that wasn't fixed either. The shower door kept opening on its own. I was very disappointed with my stay at this new hotel and how many issues we had. The staff was nice but we didn't get much service. Housekeeping definitely need more help.

Loyola Avenue New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Bourbon Street
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Fitness center

Located in New Orleans Central Business District, Sonesta ES Suites New Orleans is adjacent to Canal Street and within a 10-minute walk of other popular attractions like Bourbon Street. This 190-room, 3.5-star hotel welcomes guests with free breakfast, free in-room WiFi, and a gym.


Dining

Free on-the-go breakfast is served each morning from 6:30 AM to 9:30 AM.


Rooms

40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Kitchens, sitting areas, and refrigerators are also standard. Housekeeping is available on request.


Property features

At Sonesta ES Suites New Orleans, guests have access to a gym, free WiFi in public areas, and a business center. Valet parking is available for USD 38.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include laundry facilities, a convenience store, and a communal living room.

Room options

Superior Penthouse, 2 Queen Beds

2 Queen Beds | Sleeps 5

Suite, Multiple Beds

2 King Beds | Sleeps 5

Penthouse, Multiple Beds

2 King Beds | Sleeps 5

Suite, 2 Queen Beds, Accessible (Roll-In Shower)

2 Queen Beds | Sleeps 5

Guest reviews for Sonesta ES Suites New Orleans

Everyone (7) Couples (3) Family (2)
3
Family Family with small children

I liked the location and the vibe it’s in a cool spot in the city. HOWEVER, I did not like the dirty sink we had in our room. After a 12 hour travel day the rooms were clean because we had the 2 bedroom suite but the sink was dirty. I went down to tell the hotel staff about the issue and if we can be accommodated for the inconvenience or have it cleaned. We were told he would need to talk to his manager first and I never received a follow up on that. So I was disappointed and just cleaned it out myself we still enjoyed the rest of the trip. The breakfast was good too. I just really wish someone would have followed up on our request or at least accommodated us in some way.

By on Jul 4, 2022

Review comment responded on Jul 5, 2022

We are sorry for your troubles and we will pass it along to improve our operations. We hope we get to see you again.

3
Partner Couples

Liked that it was close to everything. Liked that it had a little kitchenette. I wish that we were told about having to order housekeeping 24 hours in advance to when you needed them. Hallways always had bags of trash in them. Did tell the front desk one morning that there was ketchup and coffee spilled all over the floor of one of the elevators and she just looked at me like that wasn’t her problem. The day time front desk help was the rudest! You would think that working in a hospitality industry you would be a bit friendly and like people but most of them in the day needed attitude adjustments. Other then that it was a nice stay.

By on Mar 31, 2022

Review comment responded on Mar 31, 2022

We are sorry about your troubles. We will address this with the front desk. Please do come back and see us

5
Everyone

By on Feb 12, 2022

5
Everyone

Gym Area, club next door, smoking area. All good. I had a problem with the parking.

By on Nov 9, 2021

Review comment responded on Nov 9, 2021

Thank you, Lennox, for the wonderful feedback! I can appreciate that parking in the downtown area can be tight sometimes. Feel free to contact us directly next time and we will do our best to solve the problem before it starts.

4
Everyone

By on Nov 6, 2021

1
Everyone

By on Oct 10, 2021

3
Everyone

By on Sep 1, 2021

5
Partner Couples

Wonderful customer service and great rooms

By on Jul 16, 2021

Review comment responded on Jul 16, 2021

Come back and see us!

5
Everyone

By on Jun 1, 2021

Review comment responded on Jun 16, 2021

Come back and see us!

5
Friends

Nice suites, big and great location.

By on May 20, 2021

Review comment responded on May 21, 2021

Come back and see us!

Sonesta ES Suites New Orleans

212 Loyola Avenue, New Orleans, LA 70112
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