Entered room after traveling long day, used bathroom the only soap in the place was body wash in the shower, doesn't anyone wash after using toilet???? Insane. Coffee pot, well what is good about one when there is NO COFFEE, or filters...what a joke. We are a couple and there was one wash cloth! Parking was non existent, dropping off in the valet spots was crazy and almost dangerous. Breakfast hit the spot and front desk people were well accomodating. TV channels were not so good. Biggest time of year for football and the ESPN channels were TERRIBLE! Call your company to fix!
Great location, and the room was very nice. A nice studio apartment feeling. Will definitely stay again if and when I return to NOLA
Hotel would not offer refund or any other solution to the booking. Will not stay or recommend this chain to anyone.
Zzzzzz
I liked the location and the vibe it’s in a cool spot in the city. HOWEVER, I did not like the dirty sink we had in our room. After a 12 hour travel day the rooms were clean because we had the 2 bedroom suite but the sink was dirty. I went down to tell the hotel staff about the issue and if we can be accommodated for the inconvenience or have it cleaned. We were told he would need to talk to his manager first and I never received a follow up on that. So I was disappointed and just cleaned it out myself we still enjoyed the rest of the trip. The breakfast was good too. I just really wish someone would have followed up on our request or at least accommodated us in some way.
Liked that it was close to everything. Liked that it had a little kitchenette. I wish that we were told about having to order housekeeping 24 hours in advance to when you needed them. Hallways always had bags of trash in them. Did tell the front desk one morning that there was ketchup and coffee spilled all over the floor of one of the elevators and she just looked at me like that wasn’t her problem. The day time front desk help was the rudest! You would think that working in a hospitality industry you would be a bit friendly and like people but most of them in the day needed attitude adjustments. Other then that it was a nice stay.
Gym Area, club next door, smoking area. All good. I had a problem with the parking.
Wonderful customer service and great rooms
Nice suites, big and great location.
Great location. Staff sucked asked someone to come look at my air I was told to reset and no one came
The inside of the place smells like rotting pumpkin
The hotel looks really nice. My room was clean, but the sheets did have a red stain on them. My issues started as my stay continued. The first day breakfast was chaotic. There was food all over the counter, we had to wait for more food and the pancake machine stopped worked. It was a mess. The next day breakfast was a lot better organized. When it comes to house keeping they need help. I was there for 8 days and my room was fully cleaned once. They never changed the sheets and the hotel ran out of wash cloths my second day there. I was told to cut up the hand towels if i needed to. The bathroom newer got cleaned, i had to ask someone to come empty the trash. On day six someone took all of the towels and the one wash cloth I was holding on to since day one, but did not give us new towels or wash cloths. When we finally received new wash cloths on day 6 of our stay there were stains on them. The light in the bathroom kept turn on and off. I informed the front desk the light wasn't working properly and no one came to fix it. The light switch the lamp beside the bed didn't work and that wasn't fixed either. The shower door kept opening on its own. I was very disappointed with my stay at this new hotel and how many issues we had. The staff was nice but we didn't get much service. Housekeeping definitely need more help.
Located in New Orleans Central Business District, Sonesta ES Suites New Orleans Downtown is within a 5-minute walk of Canal Street and within 15 minutes of other popular attractions like Bourbon Street. This 190-room, 3.5-star hotel welcomes guests with free breakfast, free in-room WiFi, and a gym.
Free buffet breakfast is served each morning from 7:00 AM to 9:00 AM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Kitchens, sitting areas, and refrigerators are also standard. Housekeeping is available on request.
At Sonesta ES Suites New Orleans Downtown, guests have access to a gym, free WiFi in public areas, and a business center. Valet parking is available for USD 45 per night. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include laundry facilities and a convenience store.
Entered room after traveling long day, used bathroom the only soap in the place was body wash in the shower, doesn't anyone wash after using toilet???? Insane. Coffee pot, well what is good about one when there is NO COFFEE, or filters...what a joke. We are a couple and there was one wash cloth! Parking was non existent, dropping off in the valet spots was crazy and almost dangerous. Breakfast hit the spot and front desk people were well accomodating. TV channels were not so good. Biggest time of year for football and the ESPN channels were TERRIBLE! Call your company to fix!
Thank you for the review. We are thrilled you had a great experience at our property. We take pride in showing our guest a great time. Our staff goes above and beyond to make you feel at home. We hope to host you next time you are in New Orleans. Until then, stay safe.
Great location, and the room was very nice. A nice studio apartment feeling. Will definitely stay again if and when I return to NOLA
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Thank you for staying with us William. We enjoyed having you as our guest and we hope to see next time you are in the New Orleans area. We know you have your choice of hotels and you chose us. We are honored for the privilege to serve. Take care and stay safe
We are delighted to read your feedback Eamon. The team will be thrilled to hear that we lived up and exceed your expectations. It is truly a pleasure to be of service to you and your party. On behalf of the entire Sonesta ES Suites New Orleans, thank you for staying with us and we look forward to welcoming you back to our hotel.Stay safe and take care.
Hotel would not offer refund or any other solution to the booking. Will not stay or recommend this chain to anyone.
Thank you for choosing Sonesta ES New Orleans and taking the time to share your feedback. I'm disappointed you weren't thoroughly impressed with our rooms and the service rendered by our staff let you down. I've looped management of both, and I trust necessary steps will be done to achieve complete guest satisfaction.We hope this incident doesn't stop you from giving us another try in the future.
Zzzzzz
We are delighted to read your feedback. The team will be thrilled to hear that we lived up and exceed your expectations. It is truly a pleasure to be of service to you and your party. On behalf of the entire Sonesta ES Suites New Orleans, thank you for staying with us and we look forward to welcoming you back to our hotel.Stay safe and take care.
I liked the location and the vibe it’s in a cool spot in the city. HOWEVER, I did not like the dirty sink we had in our room. After a 12 hour travel day the rooms were clean because we had the 2 bedroom suite but the sink was dirty. I went down to tell the hotel staff about the issue and if we can be accommodated for the inconvenience or have it cleaned. We were told he would need to talk to his manager first and I never received a follow up on that. So I was disappointed and just cleaned it out myself we still enjoyed the rest of the trip. The breakfast was good too. I just really wish someone would have followed up on our request or at least accommodated us in some way.
We are sorry for your troubles and we will pass it along to improve our operations. We hope we get to see you again.
Liked that it was close to everything. Liked that it had a little kitchenette. I wish that we were told about having to order housekeeping 24 hours in advance to when you needed them. Hallways always had bags of trash in them. Did tell the front desk one morning that there was ketchup and coffee spilled all over the floor of one of the elevators and she just looked at me like that wasn’t her problem. The day time front desk help was the rudest! You would think that working in a hospitality industry you would be a bit friendly and like people but most of them in the day needed attitude adjustments. Other then that it was a nice stay.
We are sorry about your troubles. We will address this with the front desk. Please do come back and see us
Hi Dawn, thank you for the feedback. We will go over this review with our housekeeping department. Please accept our apologies and know this is not the way we operate. Please accept our apologies for the channels and the parking. We hope you stay with us again. We hope for another chance. Take care and stay safe