I liked the location and the vibe it’s in a cool spot in the city. HOWEVER, I did not like the dirty sink we had in our room. After a 12 hour travel day the rooms were clean because we had the 2 bedroom suite but the sink was dirty. I went down to tell the hotel staff about the issue and if we can be accommodated for the inconvenience or have it cleaned. We were told he would need to talk to his manager first and I never received a follow up on that. So I was disappointed and just cleaned it out myself we still enjoyed the rest of the trip. The breakfast was good too. I just really wish someone would have followed up on our request or at least accommodated us in some way.
Liked that it was close to everything. Liked that it had a little kitchenette. I wish that we were told about having to order housekeeping 24 hours in advance to when you needed them. Hallways always had bags of trash in them. Did tell the front desk one morning that there was ketchup and coffee spilled all over the floor of one of the elevators and she just looked at me like that wasn’t her problem. The day time front desk help was the rudest! You would think that working in a hospitality industry you would be a bit friendly and like people but most of them in the day needed attitude adjustments. Other then that it was a nice stay.
Gym Area, club next door, smoking area. All good. I had a problem with the parking.
Wonderful customer service and great rooms
Nice suites, big and great location.
Great location. Staff sucked asked someone to come look at my air I was told to reset and no one came
The inside of the place smells like rotting pumpkin
The hotel looks really nice. My room was clean, but the sheets did have a red stain on them. My issues started as my stay continued. The first day breakfast was chaotic. There was food all over the counter, we had to wait for more food and the pancake machine stopped worked. It was a mess. The next day breakfast was a lot better organized. When it comes to house keeping they need help. I was there for 8 days and my room was fully cleaned once. They never changed the sheets and the hotel ran out of wash cloths my second day there. I was told to cut up the hand towels if i needed to. The bathroom newer got cleaned, i had to ask someone to come empty the trash. On day six someone took all of the towels and the one wash cloth I was holding on to since day one, but did not give us new towels or wash cloths. When we finally received new wash cloths on day 6 of our stay there were stains on them. The light in the bathroom kept turn on and off. I informed the front desk the light wasn't working properly and no one came to fix it. The light switch the lamp beside the bed didn't work and that wasn't fixed either. The shower door kept opening on its own. I was very disappointed with my stay at this new hotel and how many issues we had. The staff was nice but we didn't get much service. Housekeeping definitely need more help.
Located in New Orleans Central Business District, Sonesta ES Suites New Orleans is adjacent to Canal Street and within a 10-minute walk of other popular attractions like Bourbon Street. This 190-room, 3.5-star hotel welcomes guests with free breakfast, free in-room WiFi, and a gym.
Free on-the-go breakfast is served each morning from 6:30 AM to 9:30 AM.
40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Kitchens, sitting areas, and refrigerators are also standard. Housekeeping is available on request.
At Sonesta ES Suites New Orleans, guests have access to a gym, free WiFi in public areas, and a business center. Valet parking is available for USD 38.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include laundry facilities, a convenience store, and a communal living room.
I liked the location and the vibe it’s in a cool spot in the city. HOWEVER, I did not like the dirty sink we had in our room. After a 12 hour travel day the rooms were clean because we had the 2 bedroom suite but the sink was dirty. I went down to tell the hotel staff about the issue and if we can be accommodated for the inconvenience or have it cleaned. We were told he would need to talk to his manager first and I never received a follow up on that. So I was disappointed and just cleaned it out myself we still enjoyed the rest of the trip. The breakfast was good too. I just really wish someone would have followed up on our request or at least accommodated us in some way.
Liked that it was close to everything. Liked that it had a little kitchenette. I wish that we were told about having to order housekeeping 24 hours in advance to when you needed them. Hallways always had bags of trash in them. Did tell the front desk one morning that there was ketchup and coffee spilled all over the floor of one of the elevators and she just looked at me like that wasn’t her problem. The day time front desk help was the rudest! You would think that working in a hospitality industry you would be a bit friendly and like people but most of them in the day needed attitude adjustments. Other then that it was a nice stay.
We are sorry about your troubles. We will address this with the front desk. Please do come back and see us
Gym Area, club next door, smoking area. All good. I had a problem with the parking.
Thank you, Lennox, for the wonderful feedback! I can appreciate that parking in the downtown area can be tight sometimes. Feel free to contact us directly next time and we will do our best to solve the problem before it starts.
Wonderful customer service and great rooms
Come back and see us!
Come back and see us!
Nice suites, big and great location.
Come back and see us!
We are sorry for your troubles and we will pass it along to improve our operations. We hope we get to see you again.