I think people expect a certain level of quality when they stay at places like the Residence in. The room looked great. However they had a kurig type coffee maker in the room, and regular coffee and filters, no K Cups, so that was useless. The walls were thin and we heard the neighbors, a lot. The coffee at breakfast was never hot, barely warm. The breakfast overall wasn't terrible. The halls needed to be vacuumed and never were in our 3 nights there. The front desk staff was surly at best. When asking for fresh towels for the pool the staff finally brought more out, and piled them on top of the dirty ones that people left out instead of putting them in the hamper that was SITTING RIGHT THERE. Two good things. The sausage at breakfast was great and the laundry facilities were free to use, just provide your own soap.

This hotel certainly has a wow factor to it. The lobby is beautiful and the rooms were so large, you could get lost in them! Britain at the front desk was incredibly helpful, as I was checking in 6 rooms. The hot breakfast in the morning was delicious. Definitely would stay here again! Plus it was easy to get to the French Quarter from here. This was an excellent value for the price.

Great customer service! Breakfast is adequate. Rooms are clean and comfortable. Kitchenette definitely a plus! Gym, outdoor basketball court, pool. Office center. Lobby is comfortable as well. Brought my two small dogs; outdoor area for them was great.

This was my second time staying at this hotel. I love the homey feeling with the separate living spaces and full kitchen. The rooms are always clean and fresh. The tv is modern meaning that it has Nextflix, Hulu, Pandora, YouTube,etc. I also love the location. It’s next to a movie theater and shopping plaza that includes a daiquiri shop! Also, located off a main road with a lot of restaurants.

My wife and I stayed here for the Sugar Bowl as it was the only available hotel I could book with my Marriott Rewards points during the New Year's holiday. It's about fifteen to twenty minutes from downtown and the French Quarter. The room was what a Residence Inn room typically is with plenty of space and comfortable. The breakfast is good for a hotel "complementary" breakfast. The staff could be a little more attentive but they were friendly. If you don't mine being away from the hot spots of New Orleans and spending a little on Uber this hotel will work for you.

Great hotel, brand new and well designed. Service is amazing. Staff is helpful and friendly. The room is very big with kitchenette. Bathroom is spacious. Big TV with Netflix app (you obviously need your own account to log in) and usb input, which reads all formats. Lobby is big and clean. Heated pool available. We had a great stay! Thank you.

We enjoyed our stay at Residence Inn. The hotel is very clean and neat with plenty of parking space. The best part is the staff. They are wonderful people, from the front desk to the house keeping. Staff is friendly and courteous. I strongly recommend this hotel for anyone.

We had several soccer games against our league rivals in the New Orleans area. We stayed at this hotel and had no problems. The hotel is brand new or it seemed that way. It was clean and we had relaxing and quiet stay. As is typical of the Residence Inn, an excellent breakfast was included. Everything was fine with the stay and my family and I had no complaints. We would stay here again.

We came to stay the night because my family member had a Dr visit at the hospital early in the morning, so beside driving an hour and also due to bad weather that was on the way , we decided to go the day before . When we got here the room layout was very nice , I asked to see a room before checking in , anyways the rooms are very nice lots of room in the room , nice walk in shower , free hot breakfast, but the bed was so hard we could not sleep at all no matter what we done, I am not about giving bad reviews but ,I guess I have to